Peer Support Coordinator

Transcription

1 Job Title: Department: Reports to: Position Purpose: Responsible For: Key Challenges: Peer Support Coordinator BDM MS Connect Education, Peer Support and Volunteer Programs Coordinate the implementation of various modes of peer support as needs are identified. Review and evaluate the modes of peer support to ensure the goals of the individual and groups are achieved. Identify new opportunities for peer support access for PwMS aligned with the strategic plan. Coordination of the Peer Support Program Providing a service that allows for variety and access across several communication modes. Enhancing independence, participation and inclusion, supporting the PwMS to face the challenges of the lived experience. Key Result Areas: Supporting the Lived Experience Relationship management Administration Values A. ORGANISATION DIMENSIONS Senior Manager, MS Connect BDM MS Connect - Education, Peer Support & Volunteer Programs Peer Support Coordinator 1

2 Budget: 0 Staff Numbers: 0 Geographical Spread/Breadth: Other: Mandatory Training Requirements: ACT/ NSW/VIC/TAS Provide support to other services as & when required nil B. JOB REQUIREMENTS Key Result Area 1 Supporting the Lived Experience Use a person-centred approach to identify the needs and preferred mode of engagement of the individual and the group. Identify new opportunities for the delivery of peer support to PwMS. Review, evaluate and enhance the peer support program to ensure it remains accessible, effective and centered on the needs of clients. Establish multiple modes of delivery to provide choice and options for engagement. Evaluate program success through partnering with the participants to enhance the continuous improvement of the program. Promote supported self-management and empowerment principles to identify changes in support needs of the group and the individual to allow for confident self-referral. Promote supported self-management and empowerment principles to support the PwMS have choice and control over their participation. Identify good news stories that demonstrate the value proposition of the program. The program accessibility, related to time and variety contributes to a customer satisfaction index of 80% Modes of delivery provide broad options to cater for different demographic/lifestyle requirements. PwMS report that wellness, empowerment and control has been enhanced through participation in the program. Volunteers are contributing effectively and feel respected and valued through participation in the program. 2

3 Key Result Area 2 Relationship Management Develop and actively maintain effective and mutually beneficial networks and relationships in order to support the program and the work of MSL. Develop strong relationships with volunteer facilitators to build trust and engagement with the group/individual to enhance the transition to a selfmanagement model. Integrate peer support principles and pathways for referral and engagement with other business areas within MSL and other service sectors. Develop and actively maintain effective and mutually beneficial networks and relationships in order to support the program and the work of MSL. Strong external relationships result in effective interaction with service and appropriate referral of clients. There is an increase in referrals and connection to external services. Strong internal relationships are developed resulting in improved service outcomes. Effective rapport is built with PwMS resulting in willingness to accept assistance and intervention. Key Result Area 3 Administration Identify, develop and deliver effective program promotion strategies in collaboration with direct manager. Ensure that accurate data, information and statistics are collected, recorded and maintained regarding referrals and matches. Recruitment, training and coordination of peer support program volunteers in line with organisation policies, procedures, legislation and national standards for volunteer-involving organisations. Complete a range of other administrative duties for the efficient running of the service including statistics reports, referral letters, goals plans etc. Develop strong relationships with volunteer facilitators to build trust and engagement with the group/individual to enhance the transition to a selfmanagement model. Database input is completed, correct and saved as required. All required reports are undertaken as per organisational requirements. Processes are undertaken as per organisational policy, procedures, legislation and national standards for volunteer-involving organisations. All required administration tasks are completed accurately and in a timely manner. Business case sign off is attained prior to the implementation of change requirements Key Result Area 4 Financial Accountability 3

4 Supports manager in achieving budget by responsibly utilizing resources within the area Budget is achieved C. PURPOSE AND VALUES REQUIREMENTS Key Result Area 5 Values, Culture, Behaviours Actively support MS purpose, value, service promise and strategic vision. Operate in line with MS policies, procedure and practices. Promote and work within MS customer service delivery principles. Positively and constructively represent the organisation to external contacts at all opportunities. Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times. Actively demonstrate and embed into every day work the MS Service Promise & Foundation Behaviours. Ensure the health, safety and welfare of self, co-workers and others. Follow all reasonable directions given by the organisation. Support, promote and show sensitivity to diversity in the work place. Job Holder is successful when: Values are adhered to and demonstrated in daily practice Values form an integral part of the way employees conduct their presence in the workplace. The MS Service Promise and Behaviours are demonstrated in daily practice. MS Service Promise First Contact I am First Contract, a true ambassador for MS. Think Yes I am positive and committed to MS, its customers, people & the MS community. Act Now I am accountable for delivering timely and quality outcomes. Push Ahead I am focussed on making improvements and finding new ways to push ahead. D. EMPLOYMENT SCREENING REQUIREMENTS 4

5 Must be completed prior to commencing employment National Police Check (to be carried out by MS) International Police Check if lived overseas for longer than 12 months in the last 10 years (to be provided by the applicant) Right to Work in Australia (Certified copy of Passport/Visa to be provided by the applicant) Disability Worker Exclusion Scheme check (Victorian Residential Workers only) Working with Children Check (if required for role) E. SELECTION CRITERIA Essential: Diploma (minimum) in Health or Disability related field Experience/qualification in volunteer coordination. Demonstrated understanding of person-centred practice. Demonstrated understanding and/or experience implementing the lived experience peer support model. Ability to network and develop effective working relationships. Strong written and verbal communication skills. Demonstrated ability to work within a team environment and/or independently. Computer Literacy in using a range of Office computer packages. Ability to travel independently. Understanding of the Disability Act and other key legislative reforms. 5