POSITION DESCRIPTION Social Support Day Program Facilitator. Social Support Day Program (SSDP) Facilitator. Social Support Day Program Coordinator

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1 Job Title: Reports To: Service Promise: Position Purpose: Social Support Day Program (SSDP) Facilitator Social Support Day Program Coordinator First Contact, Face the Challenges, retain the Dreams. Multiple Sclerosis Limited s Social Support Day Program offers people affected by acquired or progressive neurological conditions opportunity for participation and inclusion in their local community through social and recreational activities. Responsible For: Working as a collaborative team member to ensure groups run effectively. Incorporate individual participant goals into group activities through the group directed planning process and by promoting innovative, stimulating and creative group activity options. Facilitation of group activities. Supporting service recipients general welfare and personal needs. Supporting service recipients and program recording and reporting functions. Key Challenges Key Result Areas To engage with PabMS or other acquired or progressive neurological disorders in relevant shared group activities that meet individual goals. Social Support Engagement Relationship management Administration Values 1

2 A. ORGANISATION CHART Business Development Manager - Wellness Social Support Day Program Co-ordinator Social Support Day Program Facilitator Position Dimensions: Budget: Staff Numbers (Guide): Geographical Spread: Other: NIL NIL Victoria Provide support to other services as & when required B. JOB REQUIREMENTS Key Result Area 1 Social Support and Engagement Working under the direction of the Business Development Manager Wellness and SSDP Coordinator and with other members of the team, Daily programs run in accordance with the program 2

3 assist in the development of individual personal plans for program participants. Promote and support self-management by empowering participants to achieve agreed goals through involvement in activities that they have chosen to engage in. Promote the integration of individual goals into group planning and facilitation. Respond to recognized changes in participant s needs and alert program coordinator /practice leader as discussed and agreed with the participant. Work collaboratively with the Business Development Manager - Wellness, SSDP Coordinator, Participants of the group, other facilitators and volunteers to coordinate the delivery of relevant activities. Run planned group activities including art specific activities. Support the group participant s general welfare and personal needs during the program i.e. assisting with meals, personal care and general comfort, cognitive and emotional. Follow correct manual handling techniques and adhere to manual handling policies and procedures, to assist with tasks such as pushing participants in wheelchairs; standby assistance in assisting participants to transfer/mobilise. Use experience in the planning and delivery of creative activities, as appropriate to program participants goals and interests. plans and in line with agreed goals All issues are identified, reported, resolved or referred on within the agreed organizational timeframes. All staff understand participant goals and how to implement in group service delivery. Program participants goals are achieved. Program participants needs at the group are met as agreed in their plan. Feedback from program participants indicates they feel positive in expressing themselves through art. Groups run to plan. Feedback from participants about planned activities and implementation is positive and contributes to a Customer Service Index (CSi) of 80% Key Result Area 2 Relationship Management Develop strong rapport with people attending the groups in order to gain their trust and engagement. Work as a collaborative and supportive team member. Work within agreed boundaries with program participants, and staff. Develop and maintain mutually beneficial relationships with local facility 3 Effective rapport is built with participants resulting in willingness to accept assistance and intervention. Strong internal relationships are developed resulting in improved service outcomes. Strong external relationships result in effective interaction with service and appropriate referral of

4 providers and other people/organizations relevant to program delivery. Develop strong and collaborative working relationships with relevant external agencies in order to promote the open sharing of information conducive to positive participant outcomes. participants Respectful behavior is demonstrated at all times and contributes to a Customer Satisfaction Index (CSi) of 80% Key Result Area 3 Administration Adhere to organisational and operational recording and reporting requirements. Ensure that all required internal and external client paperwork is completed and copies kept on file. Complete a range of other administrative duties for the efficient running of the service. Contribute to departmental or organisational projects as required. This may include assisting with the setting up and running of the annual Art exhibition; supporting clients to exhibit works in community art exhibitions (including assisting with applications and liaising with external organisations, eg State Trustees) All paperwork is completed, correct and kept as required. Incident reports are completed within agreed timeframes. All required administration tasks are completed accurately and in a timely manner. Staff meetings and required training is attended. Assist the SSDP Coordinator in day-to-day administrative tasks e.g. collection of fees, completion of attendance sheets and client related notes. Packing and unpacking supplies & equipment from vehicles and venues. Cleaning/clearing venues after activities including moving furniture and loaded boxes. Participate in staff meetings / training sessions. Key Result Area 4 Financial Accountability 4

5 Responsibly utilises resources within the area Department budget is achieved C. PURPOSE AND VALUES REQUIREMENTS Core Area of Responsibility Purpose and Values Key Tasks Actively support MSL s purpose and values; Positively and constructively represent our organisation to external contacts at all opportunities; Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behavior at all times; Operate in line with MSL policies and practices (EG: financial, HR, etc); To help ensure the health, safety and welfare of self and others working in the service; Follow reasonable directions given by the organisation in relation to Occupational Health and Safety; Promote and work within MSL s policies and practice standards; Actively support MSL s Reconciliation Action Plan. D. RECRUITMENT INFORMATION Competencies Personal effectiveness Empathy Team building Relationship Management Client focus Organisational awareness Results orientation Values alignment Experience, Qualifications & Pre-Requisites Certificate III or higher qualification in Disability/Community services or similar/willingness to undertake Experience in the facilitation of groups Level 2 First Aid Certificate/willingness to undertake 5

6 Competencies Recent manual handling training and experience/willingness to undertake Demonstrated experience in engaging and working with people affected by disability, ideally people with acquired and/or progressive neurological disorders. Demonstrated understanding of person centered practice. Sound written and verbal communication skills. Ability to work co-operatively in a small team environment and independently. Basic Computer Literacy in using a range of Office computer packages. Current and valid driver s license. Willingness to undertake a Police check. Food handling qualification (desirable) E. APPROVAL Manager s Name: Approval date 6