Service Manager. Otara Mangere Locality Community and Primary Care Directorate

Transcription

1 POSITION DESCRIPTION Service Manager Otara Mangere Locality Community and Primary Care Directorate This role is considered a non-core children s worker and will be subject to safety checking as part of the Vulnerable Children Act 2014 Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:... Manager/Supervisor's Signature:... Position description: Counties Manukau Health 1

2 Position description: Counties Manukau Health 2

3 PURPOSE OF THE POSITION The position of Locality Service Manager is a key leadership position in Otara-Mangere Locality. The position works collaboratively with all general practices and their PHOs, Counties Manukau Health teams and a range of CMH contracted providers working in the Otara-Mangere Locality catchment area. The position is charged with supporting the implementation of new services, facilities and integrated models of care. Development of the Otara Mangere Locality Hub facility is an important aspect of this role in the short term. There is also a strong focus on community and provider engagement, integrating services between primary care, the Locality community health team and other health, disability and social service providers. There are service management responsibilities. The Operations Manager Otara-Mangere Community Health team will report to this position. The purpose of the role is to lead, manage and facilitate integrated service and facility design, development and delivery across the Locality s health and social care sector. The Service Manager will provide leadership, project and change management oversight, support for staff, effective operational management, monitoring of key service performance and outcome measures whilst ensuring high quality and timely services to patients. The Service Manager will achieve our vision by building strong relationships with key stakeholders and by working in partnership with clinical staff and managers of Counties Manukau Health services to deliver on strategic service and facility plans. The Service Manager will be innovative in their thinking, with the ability to identify opportunities for integration whilst understanding the needs and objectives of various organisations involved. PLACE IN THE ORGANISATION This role reports to the General Manager Integration, Otara-Mangere Locality with indirect relationships to other Locality managers. As part of the implementation of the Locality Integration Strategy this organisational chart will be subject to change. Director Primary Health and Community Services Allied Health Locality Lead General Manager Integration, Otara Mangere Nurse Locality Lead SMO Locality Lead GP Locality Lead Otara-Mangere Locality Service Manager 1.0 FTE Cross cover for managers from the other localities Otara-Mangere Locality Operations Manager Otara-Mangere Locality Community Health Team Locality Hub (Mangere) Staff Staff providing CH services through PHO and other contracts Position description: Counties Manukau Health 3

4 NATURE AND SCOPE OF RESPONSIBILITIES Key Accountabilities Standards / Achievements Integrated Service and Facility Design, Development and Planning Service Delivery Relationship / Stakeholder Management Facilitates, and leads as directed, Locality service and Hub development on behalf of the Locality Builds and sustains relationships with a variety of stakeholders to investigate, resolve and progress work that supports the objectives and work plan of the Otara-Mangere Locality Operating from within an integrated service framework, identifies opportunities and develops implementation plans, for improvements to work flows and processes with potential to achieve quality improvements and efficiencies Develops and manages a network of health and social care providers (CMH, PHO, NGOs, charities, social care, council etc.) with a view to developing an integration platform. Sustainable capital plans are developed and managed in accordance with organisational expectations Works collaboratively with locality clinical leaders to support the delivery of services and agreed service priorities across the Otara- Mangere Locality Implement and monitor effective service delivery improvement strategies Actively engage and participate in contract development and tenders for current and new services Ensures service performance meets contract specifications and certification standards of relevant services Ensures that identified risks for both patient and staff safety are mitigated and communicated appropriately and in a timely manner within the organisation Provides cross cover for other managers operating within the four Localities Build and maintains good relationships and strategic alliances with key stakeholders including internal and external agencies such as Primary Health Organisations, Non-government organisations, contracted providers and Landlords that interface with Otara-Mangere Locality Customer Service Health and Safety: To recognise individual responsibility for workplace Health & Safety under the Health and Safety Legislation Seeks feedback from patients and key stakeholders to drive the development of improvements Overview of incident management processes. Senior team follow up of incident severity 3+ Overview of compliments and complaints regarding Otara-Mangere Locality. Ensure they are appropriately investigated, reviewed & actioned in line with Counties Manukau policy & procedures Ensure a safe working environment and safe working practices Plan, lead, organise and control Health & Safety activities directed at preventing harm in the workplace, in consultation with employees and Health & Safety representatives for area Ensure that all accidents/incidents in the workplace are investigated, and that hazards are recognised and adequate controls put in place Position description: Counties Manukau Health 4

5 Key Accountabilities Standards / Achievements Cultural Safety and Commitment to the principles of Treaty of Waitangi Personal/Professional Development Respect, sensitivity and cultural awareness is evident in interpersonal relationships Cultural differences are acknowledged, by respecting a range of spiritual beliefs and cultural practices Shows personal commitment to and takes action to continuously develop Is aware of the skills needed to be successful in different situations and levels Establish an agreed personal development plan with Manager each year COMMUNICATION AND INTERPERSONAL SKILLS Will be required to interact on a regular basis with a range of senior stakeholders including Primary care clinicians and practice staff Clinical Directors and Clinical Leads Local Pharmacies Local health and social service NGOs Hospices Primary Health Organisations Other CMDHB General Managers, and directorate teams Unions CMDHB Service Managers and Business Analysts Patients and families ACC Consumer Advisory groups and Consumer Champions Other CMDHB employees Ministry of Health staff and representatives of other government agencies Situations may often call for tact, diplomacy and will require information to be handled in a discreet and sensitive manner. In conflict situations the post holder will be required to exercise sound judgement, negotiation and persuasiveness skills, toward facilitating a workable outcome. PROBLEM COMPLEXITY The Service Manager will be regularly challenged by a wide range of diverse activities and be required to balance operational requirements with strategic change management developments. There will be a requirement to prioritise issues and negotiate time frames, while still providing a quality service. Position description: Counties Manukau Health 5

6 The Service Manager will require highly developed influencing skills to achieve required outcomes with organisations and groups who are not directly managed by the Service Manager nor are CMDHB employees. The range of problems will be diverse and require solutions customised to meet the service requirements. Therefore opportunities will arise to provide innovative options based on proven outcomes. SCOPE FOR ACTION The employee is empowered to make decisions or recommendations relating to the delegated and/or allocated responsibilities as agreed with the General Manager and in accordance with the business plan and the organisations Delegated Authorities. The expectation is for the employee to lead and manage in both a strategic and operational manner. The Service Manager is encouraged to use initiative and problem solving skills to develop innovative approaches to issues. Discretion is required to be exercised in releasing confidential information to the appropriate parties. The Service Manager will be expected to be aware of own knowledge/experience gaps and to seek guidance from the Otara-Mangere Locality General Manager when appropriate DIMENSION OF THE POSITION Is responsible to the General Manager Integration, Otara-Mangere Locality for the achievement of agreed objectives, and operates within the confines of CM Health. POSITIONS REPORTING TO THIS ROLE (numbers) Directly (numbers): Operations Manager (1) Position description: Counties Manukau Health 6

7 PERSON SPECIFICATIONS (requirements for the role) Minimum Preferred Qualificatio ns Experience (including years) Behaviours/ Attributes Bachelors Degree level qualification in a health discipline Clinical & management experience in a variety of NZ health settings. Minimum of 3 years management experience at a senior level in a health organisation, including staff and budget management Highly developed analytical/ conceptual thinking, with a strategic health focus, and ability to integrate complex information. Experienced operational manager Excellent written and verbal communication and presentation skills. Proven ability to prioritise, manage many complex activities and achieve goals within agreed time frames. Expert in use of Microsoft Office Suite Understanding of the Treaty of Waitangi, and its impact on NZ society. Well-developed interpersonal skills/relationship building style, with strong persuading and influencing skills Well-developed conceptual thinking with a strategic focus Highly motivated with a strong results orientation/ can do attitude Diplomatic, Adaptable, Realistic and Encouraging of Others Is resilient and deals comfortably and flexibly with the uncertainty of change. Uses Team work and an interdisciplinary focus. Well organised, responsive quality focus. Innovative and flexible approach to problems Has a strong focus on developing self and others Post-graduate Qualification in Health, Public Health or Management. Experience in health service integration initiatives Experience working with General Practice Experience working with a range of primary care providers Experience in influencing intersectoral providers to achieve agreed goals Experience in Project Management Experience in managing staff through complex change programmes Experience using collaborative approaches to solution design, including co-design Experience in qualitative data analysis Position description: Counties Manukau Health 7

8 AUTHORITIES Staff Hiring Disciplinary Action Within delegated authorities. Within delegated authorities of a Service Manager Expenditure Authorised Expiry Date Within delegated authorities Sarah Marshall HEALTH AND SAFETY ACCOUNTABILITIES (Management roles) Health and Safety (H&S) is a key accountability of all Counties Manukau Health (CM Health) staff. All CM Health Managers are responsible to: Zero harm Risk management Safety Management System Requirements Engage in safe workplace practices and manage the health and safety of your employees and other people in the workplace Engage in safe work practices Ensure all Incidents involving staff are reported, investigated and any corrective actions are completed and closed off when completed in the Incident reporting system in line with CM Health Policies and Procedures Ensure all corrective activities are completed and controls are reviewed after incidents Ensure all staff are Inducted/Oriented to the division/service/work area and recorded in the OneStaff database and participate in Occupational Health and Safety matters Manage all hazards, risks and incidents in the workplace by identifying, evaluating, reporting and controlling them effectively by maintaining a Hazard and Risk Register that is reviewed and kept up to date on an ongoing basis Stop work where there is an immediate risk of serious harm and escalate to the appropriate manager Maintain Occupational Health of employees due to workplace hazardous exposures Ensure you and the employees understand and follow CM Health s Occupational Health and Safety policies and Health and Safety regulations, what your responsibilities are under the policies and implement these requirements effectively into your work area Manage the work area s risk profile and how these relate to the corporate risk profile and implement and resource mitigation controls Engage your employees to participate in Occupational Health and Safety matter. Position description: Counties Manukau Health 8

9 Work safely Report for duty in a fit state, free from the influence of alcohol or other drugs Provide and wear the necessary Personal Protective Equipment for yourself and your staff when undertaking specific activities, or when in nominated areas Ensure procedures are in place for clinical and plant equipment to be operated safely Participate in relevant safety training, manage and maintain safety related competencies for yourself and your employees Be in possession of required and current Certificates of Competency (If relevant to your position) Position description: Counties Manukau Health 9