Position Description

Transcription

1 HR Position Description Job Title Department Reports To CRM Developer Finance IT Project Manager Manages / Supervises N/A () New Job Description (x) Revised Job Description 1. PURPOSE OF THE JOB: Working with the Business and the IT team in the support and development of any Microsoft Dynamics CRM initiatives and change requests as required within Guide Dogs NSW/ACT. Work closely with vendor, UXCEclipse, on larger Dynamics CRM modifications that form part of approved projects. 2. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Analyse business and technical requirements for Dynamics CRM to understand and identify needs for customisation. Develop and build reports from Dynamics CRM application and build customisations that are non-critical and do not modify the base system, in accordance to user requirements, utilising the development and testing environments. Work with super users and departmental users in the testing of reports and customisations. Develop user and technical documentation. Create solutions such as plugins, workflows, entities, forms, views, etc. Work on integration projects and data migrations. Support and troubleshoot issues that arise from programming and coding. Adhere to due process of moving from testing environment to production environment upon successful completion of user testing to ensure business as usual activities are not interrupted. HR Position Description March 2018 Page 1 of 5

2 Ensure all Dynamics CRM developments are within agreed budgets and timeframes and meets necessary design and system security standards. Communicate changes and developments to broader user community in a timely manner. Report to the IT Project Manager on all matters associated with the Dynamics CRM Developer duties on a regular and ongoing basis. Provide ongoing operational support for the Dynamics CRM application. Provide training as required on any reporting or customisation activities. WH&S Responsibilities Follow Guide Dogs NSW/ACT WH&S policy, procedures and rules, and follow safe work practices. Report any hazards and incidents as soon as possible, whether or not someone was injured. Participate in WH&S consultation meetings to discuss workplace safety in the department. Assist in the return to work process for yourself or any work colleagues following injury. Participate in WH&S activities such as training, inspections, investigations, evacuation drills, WH&S meetings and risk assessments as required. Do not misuse or interfere with anything which is provided in the interests of workplace health and safety. 3. OTHER DUTIES & RESPONSIBILITIES: Other related duties as required. Participate in personal development opportunities. Keep informed on company procedures and policies. Conduct all activities in a manner consistent with the Workplace Behaviour Policy. 4. SUPERVISORY RESPONSIBILITIES: N/A. 5. KNOWLEDGE & SKILLS: Essential Experience in software development, ideally, coupled with general IT experience. HR Position Description March 2018 Page 2 of 5

3 Experience with and thorough technical knowledge of the Microsoft Dynamics CRM application environment, CRM 2011 or higher is mandatory. Advanced development skills including: SQL reporting services, C#,.NET, JavaScript, CSS HTML and other programming languages, as necessary to enhance the functional use of the Dynamics CRM application. Advanced skills and knowledge of MS SQL Server- SSRS/SSIS and Power BI. Plugin experience. Good understanding of business information needs. Good analytical skills, combined with excellent troubleshooting and problem solving skills. Excellent interpersonal skills and communication skills (both verbal and written) to be able to work with stakeholders at all levels. Technical documentation skills. Good time and resource management skills, combined with high organisation skills and ability to juggle multiple tasks. A thorough knowledge of Guide Dogs NSW/ACT s work environment and business processes, or the ability to quickly acquire this knowledge. A thorough knowledge of Guide Dogs NSW/ACT s IT systems, or the ability to quickly acquire this knowledge. Able to manage the physical demands and inherent requirements of the job and complete the tasks and duties as stated. Desirable Completion of a relevant tertiary qualification in computer science or related discipline. Previous experience in working with a vendor organisation. Previous experience in CRM implementation. Experience with other CRM technologies is advantageous. 6. PHYSICAL DEMANDS OF THE ROLE: This is primarily an office-based role, with a high degree of computer work. High level of activity (70% or more of time spent performing these activities) HR Position Description March 2018 Page 3 of 5

4 Activity Description Existing controls Computer work including extensive data entry, analysis and some phone work. Potentially dealing with a high level of customers who may have unreasonable requests or demands. Sustain a sitting posture for more than 70% of the working day: static arm, neck, shoulder and back posture and hand, wrist and finger fine motor skills. Capacity to maintain a high level of customer service and potentially manage conflict or emotional distress when dealing with difficult customers. Ergonomic office set up. Breaks as required. Headsets for phone calls. Manager support. If required, customer service training can be provided. Low level of activity (20% or more of time spent performing these activities) Activity Description Existing controls Lift, carry and set up equipment. Appropriately supervise contractors in the performance of their duties on site when required. Requires full range of movement in shoulders and elbows, adequate pelvic stability and trunk strength. Requires lifting, pushing, pulling, twisting, stretching, bending, kneeling, squatting, gripping and releasing on a repetitive basis. Ability to manage the psychological demands of supervising contractors. Capacity to maintain a high level of professional boundaries and ability to problem solve. Equipment weighs no more than 15kgs. Lifting trolley provided. Manager s support. Training can be provided if required. 7. WORKING CONDITIONS & ENVIRONMENT: Open office floor plan, surrounded by your team and manager (along with other departments within Guide Dogs). HR Position Description March 2018 Page 4 of 5

5 Professional environment. Travel to regional offices may be required from time to time. Date Commenced Employment: Employee s Signature: Date: Print Name: Manager s Signature: Date: Print Name: HR Position Description March 2018 Page 5 of 5