Scale and scope of role

Transcription

1 Volunteer Support Co-ordinator Salary band EP2S Reference Area / Department Wales / People and Learning Territory / Division Wales Work location Newport Office but covering the South East Wales locality Reports to People and Learning Manager Volunteering Role duration Fixed Term Contract 12 months Last updated June 2015 Scale and scope of role Direct reports 2 volunteers Indirect reports Nil Budgetary responsibility / accountability Nil Accountability for other resources Volunteering promotional materials & equipment Reach and impact To reach people in the South East locality and encourage them to volunteer for The British Red Cross. This role will hopefully have an impact on the experience that new recruits in this locality have with the British Red Cross Context The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies. We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives. Within the UK, the British Red Cross operates through about 3,000 staff and over 30,000 volunteers. Geographically, the UK is organised into 20 areas, which are grouped into three regions. Overall purpose of the role This volunteer support co-ordinator role ensures that support is delivered in accordance with both the needs of the locality, area and corporate requirements. The main aim of this role is to support services in the locality meet their volunteer recruitment needs and to ensure that volunteers joining the British Red Cross Society have a good experience. Volunteer Support Co-ordinator

2 Main responsibilities and duties Generic to job type: 1. To assist with emergency response and recovery in and out of hours if the need arises and be on the on-call duty rota as required 2. Undertake any reasonable duties as delegated by the line manager including assisting with fundraising when required 3. Undertake any training and development required for the role 4. Uphold the Fundamental Principles of the Red Cross and Red Crescent Movement and work within the Society s equal opportunities policy. Specific to job specialism, function or department: > Promoting volunteering in the locality by designing and distributing volunteering promotional materials, attending externally organised volunteer promotional events, using social media, writing press releases etc. > Establishing relationships with external partners in the locality that can help us in promoting volunteering, such as volunteer centres, local universities and colleges etc. > Working closely with the engagement and diversity manager in Wales to ensure that we have a volunteer workforce in the locality that is reflective of the area. > Assisting staff in the locality to collaborate with volunteer recruitment; this will be done by holding regular volunteering meetings with all services and fundraising. > Co-ordinating and facilitating regular planned selection events in the locality > Working closely with the South Wales L&D co-ordinator to ensure that training is provided in a timely manner following the selection events in the locality so we can get newly recruited volunteers operational as soon as possible > To work with services that previously have been predominately staff led to identify ways in which they can integrate volunteers into their services > Helping ensure that newly recruited volunteers in the locality have a good volunteer recruitment journey with us. This will involve evaluating volunteers experiences and putting into place any identified solutions to enhance their experience. > Recruiting and managing a small team of volunteers to assist with volunteering promotions, selection events, etc. > To be the champion of volunteer management in the locality; finding ways to promote good practice > To promote the reward and recognition of volunteers in the locality by making staff aware of ways in ways they can recognise their volunteers, for example, through the national awards system. Volunteer Support Co-ordinator 2

3 > To work with the locality and the volunteer council to co-ordinate the annual celebration event > To assist the volunteering team in Wales with key tasks such as responding to potential volunteering enquiries and processing applications and any other duties as required. > To travel to meetings across Wales as required. As the majority of the volunteering team is based in Abergele, there may be a frequent need to travel to North Wales and stay overnight as required. Volunteer Support Co-ordinator 3

4 Person Specification Education & training Requirements Generic to job type > Educated to GCSE standard or equivalent in English and Maths** Specialism/function > Qualifications in volunteer management, events /dept specific 1 management and marketing is an advantage but not essential. Experience Generic to job type > Proven experience of dealing with members of the public** > General administrative duties such as s, answering the telephone, recording data, etc.** > Using online database systems > Working with different departments Specialism/function > Demonstrable experience of planning the /dept specific 1 promotion of a product, event or volunteering role ** > Experience of developing marketing materials > Using social media such as Facebook, Twitter, StreetLife, etc. Skills & knowledge Generic to job type > Excellent communication skills** > Good presentation skills > Organisational Skills planning, managing and monitoring own workload** > Ability to use Microsoft packages including Word, Excel, Publisher, Outlook** Specialism/function > Knowledge of volunteering and the voluntary /dept specific 1 sector Competencies Generic to job type > Influencing people** > Confidence** > Planning and managing projects and activities** > Interpersonal and communication skills > Managing and developing yourself > Identifying and building partnerships with both internal, and external, groups/people.** Volunteer Support Co-ordinator 4

5 > Team working ** Specialism/function /dept specific 1 > Ability to analyse data Additional requirements Generic to job type > Uphold the Fundamental Principles and act with integrity and in accordance with the organisation s values and obligations** > Recognise the implications of working within a charity and a voluntary organisation > Ensure equal opportunities and anti-discriminatory practice and promote diversity > Recognise and value the contribution of others > Take responsibility for own decisions and actions > Recognise when to ask for support Specialism/function > Willingness and ability to travel to locations across /dept specific 1 Wales, including rural locations, and stay overnight if required** > Willingness and ability to work outside of normal office hours on occasion (evenings or weekend)** > Access to a vehicle which you are prepared to use in conjunction with your duties** 1 Add where applicable N.B. All disabled candidates who meet the minimum criteria, denoted by **, will be shortlisted for interview in line with our commitment under the two-tick symbol scheme. Volunteer Support Co-ordinator 5