MSc International Business and Management 2015/16. Dissertations guidelines

Transcription

1 MSc Internatinal Business and Management 2015/16 Dissertatins guidelines

2 Cntents 1 Dissertatin mdule Schedule fr students enrlled in What kind f dissertatin can I write? Dissertatin Prpsal The Dissertatin research paper Guidelines n writing yur dissertatin Title Signed apprval Executive Summary Curriculum Vitae Acknwledgements Table f Cntents Lists f Tables and Figures Intrductin Literature Review Research Methdlgy and methds Research Results and Analysis f Findings Cnclusins, Recmmendatins, Actin Plans References Appendices Plagiarism The final dissertatin distributin

3 1 Dissertatin mdule Dissertatin (DIS) - Research Methds 8 ECTS + - Practical wrk 4 ECTS + - Research paper 18 ECTS 30 ECTS Cmpulsry Dissertatin 3rd semester - ASSESSMENT DIS Individual wrk Dissertatin Prpsal - written paper prpsing the research tpic, justifying its relevance, with research aims and bjectives, research methdlgy, methds and techniques, literature, develping wrking hyptheses, indicating expected results - assessed by assessment grade (5-10). Practical wrk - written practical wrk reprt is assessed n pass/fail basis nly. The Dissertatin research paper assessment is perfrmed n the basis f written dissertatin research paper (apprx wrds) and ral presentatin and defence in public assessed by the final assessment grade (5-10) fr the research paper, which is the final grade fr the Dissertatin mdule. Students are required t pass all the taught mdules befre they can prgress t their dissertatin. In additin t the lectures fr the six taught mdules, students are required t attend lectures and cmputer labs fr the dissertatin mdule in the third semester. Students are required t submit a detailed 2000 wrd research prpsal in the third semester. The dissertatin/research paper (apprximately 15,000 wrds) is expected t be cmpleted by the end f the third semester. Aims This mdule aims t prepare students t undertake dissertatin. Students will be given an verview f different business research techniques and hw t plan, execute and present a prject r dissertatin. They will have the pprtunity t develp and refine their ideas and bjectives and this will prvide a basis fr mre detailed discussin with supervisrs. Learning Outcmes Knwledge On successful cmpletin f this mdule, the student will be able t: 1. select an apprpriate prject/dissertatin tpic and develp realistic aims and bjectives; 2. develp a sund research methdlgy t meet the prject/dissertatin aims; 3. demnstrate hw different types and surces f data cntribute t research prcess; 4. relate hw qualitative and quantitative research techniques meet research aims thrugh an apprpriate methdlgy; 5. undertake the research prject with explicit presentatin f results achieved; 3

4 Skills On successful cmpletin f this mdule, the student will be able t: 1. Cnduct sund and well develped research int business and management issues t a high standard 2. Cmmunicate the results f their research in a written reprt and ral presentatin, t the standard expected f a high level prfessinal manager Syllabus Dissertatin/prject aims and bjectives: the need t fcus; Prject planning and time management: the research prpsal; Research methdlgy: primary and secndary data; Survey techniques, questinnaire design and interviewing skills; Qualitative research: depth interviews, fcus grups and data recrding; Data analysis: drawing cnclusins and making recmmendatins; Reviewing the literature, use f academic thery and referencing; Develping wrking hyptheses; Reprt writing. Learning, Teaching and Assessment Strategies Students have t pass all the taught mdules befre they can prgress t their dissertatin. The assessment f the dissertatin mdule is fcused at individual research prject realizatin by the students within an area f interest that they chse and decide upn tgether with the mentr. The research prject is defined with a research tpic within the disciplines and mdules taught within the Master prgram and it is suggested by the students expressing their field f special interest, relating t their present emplyment and prblems, etc. The mentr can be any mdule leader and prfessr engaged within the study prgram. There is a precise prcedure at the Faculty defining the steps t apply fr the dissertatin tpic and fr the mentr t be defined. Later in the prcess, a cmmissin f three prfessrs in the field f the dissertatin research study is defined and this cmmissin is reviewing the dissertatin and it is defended in frnt f this cmmissin and public. Assessment Scheme Assessment is accmplished as a three-step prcedure: 1. The Research Methds sub-mdule assessed by Dissertatin Prpsal, written paper prpsing the research tpic, justifying its relevance, with research aims and bjectives, research methdlgy, methds and techniques, literature, develping wrking hyptheses, indicating expected results. Dissertatin prpsal shws candidates' capacity t prepare the dissertatin as a research prject, with clear understanding f the prblems and issues raised, als shwing the candidates' capability t apprach the research in a systematic way. Dissertatin Prpsal is assessed by assessment grade (5-10) and brings 8 ECTS (Research Methds). 2. Practical wrk sub-mdule is assessed by written practical wrk reprt. The reprt is signed bth by cmpany representative and dissertatin mentr, cnfirming successful cmpletin f practical assignment. It is assessed n pass/fail basis and brings 4 ECTS (Practical wrk). 4

5 3. After having successfully passed the research methds and practical wrk sub-mdules, student prgress t dissertatin research paper. The Dissertatin research paper assessment is perfrmed n the basis f written dissertatin research paper (apprx wrds) and ral presentatin and defence in public. The academic cmmissin cnsisting f minimum three prfessrs in the field, amng which ne is a mentr, assesses the submitted dissertatin/research paper and after ral presentatin and defence prvides the final assessment grade (5-10) fr the research paper, which is the final grade fr the Dissertatin mdule. Successful cmpletin f this stage brings 18 ECTS (Research paper). Dissertatin mdule is cmplete when all three stages have been successfully accmplished bringing sum f 30 ECTS. Learning Materials 1. Ghauri, P, Grnhaug, K: Research Methds in Business Studies, Prentice Hall, Krishnaswamy K.N, Sivakumar A.I, Mathirsjjn M: Management research methdlgy: integratin f principles, methds and techniques, Pearsn Educatin: Drling Kindersley, Brannick, M.T, Levine E.L, Mrgesn F.P: Jb and wrk analysis : methds, research, and applicatins fr human resurce management, 2nd ed, SAGE Publicatins, Bui, I.N, Hw t Write a Master s Thesis, SAGE Publicatins, Pattn, M.l Q., Qualitative evaluatin and research methds. 3rd ed, SAGE Publicatins,

6 2 Schedule fr students enrlled in 2015 Individual wrk Mentring (Research Methds, Practical Wrk, Research Paper) Preliminary schedule 12 weeks Date Activity By whm? 18 Nvember 2016 at Classrm B Nvember 31 December 2016 (5 weeks) 16 January 12 February 2017 Meeting with students Cnsultatins Cnsultatins Applicatin f dissertatin tpic Research prpsal Wrk in classrms when needed Research methds classes Searching fr the literature, wrk in PC classrm and ther supprt activities Cnsultatins Prgramme Leader Link Tutrs Master Service fficer Mentrs Mentrs Master Service fficer Mentrs Lecturers frm FOS Mdule assistants Mentrs 17 February 2017 Cmpletin f the mdule and start f thesis defence Mentrs and prgramme prfessrs as members f the cmmissins Master Service fficer 15 May 2017 Last term fr thesis defence in rder t cmplete the studies n time and t validate all grades n the Assessment Bard meeting in May/June 2017 Mentrs and prgramme prfessrs as members f the cmmissins Master Service fficer Students are required t attend all wrkshps and any ther frms f tuitin agreed with mentr. 6

7 3 What kind f dissertatin can I write? There are a number f different types f dissertatin. Sme examples f the main types are given belw: 1. A Dissertatin n a Critical Examinatin f an Organisatin Prcedure Title: The Intrductin f a web-based sales system Objective: T evaluate the ptential and limitatins f such systems, if intrduced by a selected cmpany. Apprach/Methd: A review f existing prcedures and an assessment f the effectiveness and impact f the intrductin f a new system Findings: A recmmendatin n whether t intrduce such a system, tgether with advice n which system t develp. 2. A Dissertatin centred n a Research Investigatin Title: The Market fr a New Range f Menswear Clthing. Objective: T help the firm make a decisin n whether t intrduce a new range. Apprach/Methd: Interviews with a sample f custmers in the target grup. Findings: Evidence n whether r nt t intrduce the range, and recmmendatins n hw it shuld be dne. 3. A Dissertatin centred n a Literature Search Title: The Rle f Image in Large Scale Retailing Objective: T shw hw majr findings can be applied t multiples and department stres. Apprach/Methd: Review f the literature n image Findings: Recmmendatins n imprving prmtinal f image amng custmers and the rle f the staff t achieve this. 4. A Dissertatin centred n Actin Title: Imprving Marketing Planning in a Catering Services Cmpany: an Organisatinal Change Prgramme Objective: T intrduce changes in the range and quality f planning ffered in the light f custmer views n present services. Apprach/Methd: Results f a survey n the present state/status f marketing planning within the cmpany: strengths and weaknesses. Findings: Effectiveness f the planning prcess and its impact n marketing perfrmance. Yu shuld nte that nly 2 ut f the 4 examples given abve invlve survey research. Yu d nt have t cnduct a market research survey as part f yur dissertatin unless it helps meet yur stated bjective. Yu shuld als nte that the best dissertatins are ften thse which are based n an area in which yu have wrked r which are written t investigate a marketing related issue at a cmpany r business with which yu are cnnected. Hwever, such a cnnectin is nt necessary fr the cmpletin f a successful dissertatin prject. Recmmended reading 7

8 4 Dissertatin Prpsal The first assessed stage f yur dissertatin wrk is the submissin f a written prpsal. Yur prpsal must be submitted n the Dissertatin Prpsal Frm available in electrnic frmat n the Master Service website (UB FOS) It must include the fllwing: The wrking title f yur dissertatin (subject t change) A brief verview f the cmpany r market yu are cnsidering studying, the research prblem identified, and yur reasns fr chsing this area fr yur investigatin. Yur research questin/research bjectives The research methd yu intend t use (bth secndary and primary research) The methds yu plan t use t analyse the data yu have gathered Literature review details: main authrs and themes t be cnsidered Practical and ethical issues t be cnsidered A plan r timetable A cmplete list f all the references used in writing yur prpsal a) The supervisr assesses the prpsal by assessment grade (5-10). Students are required t pass their research prpsal befre they can wrk n the final dissertatin. After assessment the prpsal has t be sent t Master service ffice zavrsnirad@fn.rs and Natasa Kuzman Marussig natasha@fn.rs and t link tutr Jelena Andjelkvic Labrvic jeca@fn.rs The dissertatin prpsal (t be included in yur prtfli) Yur prpsal will be assessed using the fllwing criteria: (a) Suitability and relevance f tpic chsen Is the tpic interesting? Is sufficient data available t make the prject feasible? Is the tpic MARKETING related, rather than being a general management study? (b) Suitability f bjectives Have they been clearly defined? Are they achievable? D they relate t the research prblem identified? (c) Suitability f research methds Have yu described them in enugh detail? Have yu described them fully and crrectly? Are they apprpriate fr the area/subject/target grup yu are investigating? Are they feasible (d yu have the resurces t d this)? (d) Suitability f literature review Have yu cnsidered a wide enugh range f relevant surces? Have yu attributed yur wrk (referenced it) crrectly? 8

9 5 The Dissertatin research paper Yur final dissertatin shuld be arund wrds lng. Assessment f the dissertatin Yur wrk will be assessed by three examiners, including yur mentr. The final dissertatin is assessed fllwing the criteria given belw. The final grade is then allcated in accrdance with the University s 20-pint grading scale when the markers have cnsidered the verall merits f the dissertatin. The assessment criteria fr the Dissertatin embrace six areas f the wrk which are differently weighted as fllws: Area 1: Research Objectives (10% f Ttal Marks) Area 2: Literature Review and Cnceptual Framewrk (25% f Ttal Marks) Area 3: Methdlgy (20% f Ttal Marks) Area 4: Findings and Analysis (20% f Ttal Marks) Area 5: Cnclusins and Recmmendatins (15% f Ttal Marks) Area 6: Language and Presentatin (10% f Ttal Marks) The minimum requirement t pass the dissertatin is t achieve a pass in all six areas. 6 Guidelines n writing yur dissertatin Yur dissertatin shuld be presented in the fllwing sequence: Title page Executive Summary Acknwledgements Table f cntents List f tables List f figures Intrductin and bjectives Literature Review Research Methdlgy and methds Research results and analysis f findings Cnclusins and recmmendatins (and actin plan fr an actin prject) References Appendices 9

10 6.1 Title The title shuld describe the cntent f the reprt accurately and cncisely. The reader's first impressin f yur dcument is based n the title, s be clear and imaginative. In additin t the title itself, the title page shuld als prvide the fllwing infrmatin: The name f the institutin t which the prject is submitted Title f the dissertatin Supervisr s full name (including title where held) Yur full name and student number The year f submissin. An example f a title page is shwn belw: UNIVERSITY OF BELGRADE FACULTY OF ORGANIZATIONAL SCIENCES MIDDLESEX UNIVERSITY LONDON MASTER DISSERTATION Title f the dissertatin Supervisr: Name Student: Name February

11 Examples f sme cmpleted dissertatin titles are given belw: Intrducing infrmatin technlgy int British Telecm PLC: A Case Study Marketing Mrtgages in Eurpe: An Intermediary's apprach t Spain Hw t succeed with database marketing A survey analysis f the custmer prfile f Rank Amusements and resulting implicatins fr the crprate branding, marketing, investment and peratinal strategy An examinatin f the use f infrmatin technlgy fr marketing prmtins in the persnal cmputer divisin f NEC (UK) Ltd Perfrmance analysis f Bank Marketing Market entry strategy f Italian fashin cmpany n Serbian market Marketing strategies f cmpanies fr Chinese market entry - The case f fd and beverage sectr Cntemprary technlgy transfer mdels: Public sectr case studies The Strategy f Crprate Scial Respnsibility in internatinal cntext: The case f steel industry Infrmatin and cmmunicatin technlgies (ICT) Prject management in field f time attendance Evaluatin f pen innvatin determinants in banking Crprate scial respnsibility and sustainable develpment in Serbia Mtivatin and perceptin f persnal develpment as predictrs f emplyees adaptatin n cultural differences 11

12 6.2 Signed apprval The secnd page will be cpy f the apprval signed by three prfessrs. Original shuld be delivered t Master Service ffice. Bard f Prfessrs wh reviewed and apprved the master dissertatin under the title Title f the dissertatin written by candidate Petar (Mils) Petrvic: Mentr: Mark Markvic, PhD, Assciate Prfessr at Faculty f rganizatinal sciences University f Belgrade, Department f Marketing Management and Public Relatins Member: Mark Markvic, PhD, Full Prfessr at Faculty f rganizatinal sciences University f Belgrade, Department f Marketing Management and Public Relatins Member: Mark Markvic, PhD, Assistant Prfessr at Faculty f rganizatinal sciences University f Belgrade, Department f Marketing Management and Public Relatins Departments f mentrs and cmmissin members at IB&M prgramme: Department f Management and Specialized Management Disciplines Department f Ecnmics, Business Planning and Internatinal Management Department f Technlgy, Innvatin and Develpment Management Department f Financial Management and Accunting Department f Human Resurces Management Department f Marketing Management and Public Relatins Department f Business Systems Organizatin Department f Operatins Research and Statistics 12

13 6.3 Executive Summary This shuld summarise (in apprximately wrds) the subject under investigatin, the aims f the dissertatin, and the methds used fr cnducting research and analysis. The main cnclusins and recmmendatins shuld be utlined here. An example f an Executive Summary is shwn belw. Example f an Executive Summary This reprt describes a prject that was undertaken fr/within Acrn Cmputers Ltd. This cmpany, the leading manufacturer f mainframe cmputers, was cnsidering entering the micrcmputer market. A majr prgramme f market research was carried ut t assess the pprtunities that existed fr Acrn within the micrcmputer market. This prject frmed part f the verall prgramme f market research. Specifically, the aim f the prject was t assess the needs f "small business" rganisatins in the UK in terms f micr-cmputing facilities, and t determine the extent t which existing suppliers f micrcmputers were currently satisfying these needs. In rder t achieve this bjective, Acrn cmmissined the Premier Research Agency t cnduct 350 persnal interviews with a representative sample f rganisatins emplying less than 50 emplyees in the United Kingdm, drawn acrss the varius Standard Industrial Classificatins. In additin t helping design, administer and analyse the results f the abve survey, the wrk n the prject als invlved a detailed analysis f existing micrcmputer equipment, in terms f their prduct features, price and varius ther characteristics. The research revealed a majr gap in the micrcmputer market fr a pwerful high quality, reliable micrcmputer capable f undertaking a range f analysis, wrk prcessing, graphic design and ther applicatins. The research identified cnsiderable cncern amng small business peratrs abut the cmpatibility f existing equipment, wrries abut the lng-term viability f sme f the rganisatins ffering current equipment and limitatins as regards the memry capacity and ther technical features f existing micrcmputers. The research cnfirmed that Acrn Ltd was seen as an rganisatin capable f reassuring ptential micrcmputer custmers in terms f the cntinuity f its service, technical expertise and cmpatibility acrss a range f cmputer equipment. The research indicated that a micrcmputer f the, 1,000 price range wuld make an immediate impact with a large number f small business peratrs. 13

14 6.4 Curriculum Vitae CV shuld be ne page lng. Persnal infrmatin E mail: Curriculum Vitae Educatin Wrk experience Other qualificatins Acknwledgements This item gives yu the pprtunity t express yur gratitude t thse wh have assisted r given advice fr yur dissertatin. An example f an acknwledgement is shwn belw. Yu shuld nt include peple wh have nt directly cntributed t the dissertatin in the acknwledgement, such as parents, friends, spuses, r children. These can be included in a separate sectin that culd be called dedicatin. An example f acknwledgement is shwn belw Example f an Acknwledgement ACKNOWLEDGEMENTS My thanks are due t my supervisr, (Name f the supervisr), fr the encuragement and advice she has prvided thrughut this research study. My thanks are als due t the staff at the Abbey Natinal wh c-perated in this study. Particular thanks must g t the individuals wh willingly participated in the research interviews. 14

15 6.6 Table f Cntents The table f cntents fllws the title page. It shuld list in sequence, with page numbers, all relevant subdivisins f the reprt including the titles f chapters, sectins and sub-sectins as apprpriate. 6.7 Lists f Tables and Figures Each shuld appear n a separate page. Examples (part nly) f each are shwn belw. Example f List f Tables List f Tables Table Evlutin f Marketing in banks Transactin v relatinship banking Breakdwn f Respndents by age Page Example f List f Figures List f Figures Figure Page 1. Imprtance place n Dimensins f Qualities in Healthcare Value f Audit as a tl fr increasing Quality in Healthcare

16 6.8 Intrductin Typically, the Intrductin includes the fllwing (a) Backgrund - which briefly explains and intrduces the subject f yur investigatin. (b) Study aim and bjectives r research questins - clear and precise statement f the aims f yur prject as well as the bjectives. Objectives can be stated in the frm f research questins. Nte that research questins are equivalent t bjectives. Yu cannt, therefre, state bth bjectives and research questins. Make sure that the bjectives r the research questins cntribute directly t achieving the study aim. (c) An intrductin t the way yur reprt is structured. 6.9 Literature Review Accrding t Clin Fisher (2004) (Researching and Writing a Dissertatin fr Business Students, FT Prentice Hall) the literature review shuld: Identify the apprpriate academic and/r prfessinal fields f literature Describe the main themes in the literature that are imprtant and useful t yur study. Identify the cnnectins r discntinuities between the themes in the literature In this very imprtant sectin f yur dissertatin yu shuld critically evaluate the literature (arguments and reliability f different surces) and create a cherent sequence f arguments frm the themes drawn frm the literature Research Methdlgy and methds In this sectin, accrding t Fisher (2004) yu shuld: Discuss the nature f the questins yu are asking and chse an apprpriate methdlgical stance fr answering them Describe, explain and justify the research methds yu are using, Describe the practical and technical aspects f cnducting the research Discuss any ethical issues cnnected with the prject 6.11 Research Results and Analysis f Findings Fisher (2004) writes that yu shuld: Describe what yu fund ut and what it means Refer back t the literature review and yur cnceptual framewrk. Use the literature t interrgate and evaluate yur research material and vice versa. Figures and tables shuld be used t summarise the results, where apprpriate. Results and findings shuld be cmpared with the hyptheses r expectatins held befre the study. 16

17 6.12 Cnclusins, Recmmendatins, Actin Plans Finally, Fisher (2004) advises that yu: Summarise the main argument f yur dissertatin Either discuss the validity and reliability f the findings and arguments r reflectively critique the accunt prvided in yur dissertatin. Frame the cnclusins and recmmendatins if apprpriate. Discuss any issues cncerning the implementatin f the cnclusins r recmmendatins. It is imprtant that all cnclusins are clearly linked t the bjectives r research questins and ultimately the study aim. It is a gd practice t present cnclusins under the subheadings f the bjectives r research questins and the aim t make sure that all the relevant research issues are cvered. Cnclusins t yur investigatin will nrmally be supprted by recmmendatins n ways f imprving r enhancing the functin r prcedure under investigatin. Cnclusins shuld always be related t cntent presented in the main bdy f the text (plus appendices), s yu shuld nt intrduce new material. It is gd practice t identify in the cnclusins the lcatin f the evidence t which yu are referring, by including a reference t the apprpriate page r appendix References Whenever yu use the wrds, cncepts r ideas f anther persn, yu must give full credit t them, by means f a frmal reference. This needs t be dne within the text f yur dissertatin and in a list f references/bibligraphy at the end. We expect a cmpleted dissertatin t be full f references t the wrks f thers, and t cntain bth qutatins and paraphrases frm relevant surces. The use f many references is a psitive feature f a gd dissertatin, and marks are given fr crrect citatin and referencing. The University and UB FOS will take serius actin against any student wh plagiarises whether thrugh negligence, flishness r deliberate intent. Make sure written material, ideas, theries, frmulae, etc are acknwledged thrugh the use f qutatin marks, references and bibligraphies. Infrmatin n the crrect way f acknwledging wrk frm ther surces is available frm It is essential that students retain all paperwrk assciated with their research, including cpies f secndary data surces, evidence f primary data cllectin (riginal questinnaires) and evidence f data analysis Appendices Appendices are nt cunted as being within the wrd limitatin f the dissertatin (15000 wrds) but must nt exceed 25 percent f the text. Material fr appendices, e.g. rganisatin charts, cpies f questinnaires, sales turnver fr particular prducts fr particular time perids shuld be letter referenced in the text, e.g. see Appendix A, see Appendix B, etc. It is als helpful if the appendices sectin is preceded by a separate cntents page e.g. Appendix A: The Survey Questinnaire, Appendix B: Reginal Sales Turnver, etc. (Smetimes yu may wish t supplement the arguments advanced in the main bdy f the text by using 17

18 ftntes, rather than via appendices. Varius methds can be used. One cmmn practice is t number each pint in the text, referring the reader t the ftnte at the bttm f the page. 7 Plagiarism The fllwing sectin has been extracted frm the Middlesex University s 24-7 website "Plagiarism means using anther's wrk withut giving credit. Yu must put thers' wrds in qutatin marks and cite yur surce(s) and must give citatins when using thers' ideas, even if thse ideas are paraphrased in yur wn wrds." Every semester MUSU has t defend dzens f students wh have been accused f plagiarism, cllusin r ther examples f what the University calls 'academic miscnduct'. Smetimes students have been caught just plain cheating. Often it is an inncent mistake - a misunderstanding abut what cnstitutes plagiarism; perhaps a student has written their references incrrectly. THE PENALTY IS THE SAME whether yu cheated, r whether yu have been negligent in failing t use qutatin marks and prperly cite the wrk f thers. Yu might have t repeat the mdule with a maximum grade f 16 - r yu might be thrwn ff the curse. AVOID CATCHING PLAGIARISM! The wrk presented fr assessment must be entirely yur wn. It must als NOT include any material which is identical r substantially similar t yur wn material which yu have already submitted fr any ther assessment within the University r elsewhere (this cnstitutes selfplagiarism). Please refer t the University Guide and Regulatins sectin F n Infringement f assessment regulatins Academic Miscnduct fr mre detailed infrmatin. Please nte that UB FOS uses its wn regulatins fr handling academic miscnduct and therefre this sectin f the Middlesex University Regulatins (sectin F) des nt apply t yu. UB FOS has been apprved by Middlesex University t use its academic miscnduct regulatins. Rules and prcedures n student disciplinary respnsibility f the University f Belgrade can be fund at: - Pravilnik disciplinskj dgvrnsti studenata Cde f prfessinal ethics f the University f Belgrade can be fund at: - Kdeks Prfesinalne Etike. T avid inadvertent plagiarism, the fllwing steps are recmmended: (a) Ensure that yur wrk is prperly referenced (b) Discuss hw t reference crrectly with yur supervisr 18

19 8 The final dissertatin distributin The final dissertatin has t be delivered t Master Service ffice. 4 printed cpies 2 CDs Signed apprval (6.2) Student index Electrnic cpy f the dissertatin (pdf) shuld be sent t Master service zavrsnirad@fn.rs and Natasa Kuzman Marussig natasha@fn.rs and t link tutr Jelena Andjelkvic Labrvic jeca@fn.rs 19