Get Ahead of Digital Disruption with Oracle s Next Gen Business Applications

Transcription

1 Get Ahead of Digital Disruption with Oracle s Next Gen Business Applications Oracle OpenWorld Financial Analyst Meeting Steve Miranda Executive Vice President Applications Development, Product Development October 5,

2 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing and price of any features or functionality described for Oracle's products may change and remains at the sole discretion of Oracle Corporation. Fees apply for new Database product offerings. 3

3 Agenda v Next Gen Business Applications Cloud + New Technologies Pillar Updates Customer Focus 4

4 Oracle Cloud Applications At A Glance 97 of top 100 U.S. advertisers use Oracle Data Cloud 65M+ Weekly Active Cloud Users 12X More ERP Customers than Workday (not including NetSuite) 15M Employees use HCM Cloud 218B B2C marketing s per year 19B B2B marketing s per year 3.3B Online customer service interactions per year 5

5 Why Choose Oracle Cloud Applications 1. Most Complete & Integrated Suite 2. Best in Class SaaS 3. Emerging Technologies 4. Fast Pace of Innovation / Modern Deployment 5. Global Reach 6. World Class Customer Success Organization 6

6 Getting Ahead of Digital Disruption 33% open rate vs. 12% industry average Smarter M&A decisions Average time for new offers cut by 22 days Faster lead times Net New CX Cloud Suite Hyperion to EPM Cloud Net New HCM Cloud SCM Cloud 15,000 factory workers connect to HR via mobile PSFT to HCM Cloud Real-time data and period close reduced from weeks to days Net New ERP Cloud 2X higher online conversion rates for some segments ATG to Commerce Cloud 7

7 Preparing for the Next Disruption 2016 Prediction: 100% of Oracle customers will move to the cloud 100% AI IoT Blockchain 2017 Prediction: New technologies will accelerate this transition 8

8 Oracle Cloud Cloud Data Applications Platform Infrastructure 9

9 Next Generation Business Applications ERP/EPM CLOUD SCM CLOUD HCM CLOUD CX CLOUD SUITE DATA CLOUD 10

10 Agenda v Next Gen Business Applications Cloud + New Technologies Pillar Updates Customer Focus 11

11 New Technologies Connect Your Ecosystem Artificial Intelligence Human Interface CX CLOUD SUITE ERP/EPM CLOUD Blockchain HCM CLOUD Internet of Things SCM CLOUD DATA CLOUD 12

12 What Makes Oracle AI Different Data Powered by the largest data marketplace Decision Science Bundled & pre-tuned decision science 4 CORE REQUIREMENTS Domain & Industry Apps Purpose-built with domain knowledge Compute Delivered insights within milliseconds 13

13 Adaptive Intelligent Apps CX Cloud Suite Next Best Offers & Recommendations ERP Cloud Optimized Supplier Payment Terms Web-Scale Data Coordinated Open-Time Content Best-Fit Suppliers Intuitive Search Experiences Connected Audiences Optimized Marketing Orchestrations Best Sales Actions Smart Call Points Automated Answers SCM Cloud Optimized Demand Sensing Dynamic Pricing HCM Cloud Best-Fit Candidates Best Fit Suppliers Decision Science Machine Learning Demand Sensing Outcomes Best-Fit Candidates Smart Offers & Actions Available now ERP SCM HCM CX 14

14 Pervasive AI Design Better User Experience Voice recognition Better Information What do you need to know? What do you need to do? Text to speech Exceptions Auto populated fields Auto approvals Suggested values Auto prompts Image recognition 15

15 Human Interface Chatbots Video Messaging Augmented Reality Z $ Z 0.83 Sensor #1 Fail 16

16 IoT Cloud Applications 1 2 Smart IoT Applications to monitor and analyze events from 1. Assets Factory and Production Lines 3. Fleets and Shipments 4. Industrial Workers Predictive analytics, anomaly detection and prescriptive actions Integrated with SCM and CX Cloud 17

17 Blockchain Extends Enterprise Boundaries Distributed Ledger Visible to all parties Verified by all parties Secure and confidential Blockchain Cloud Service Integrated with procurement, financials, loyalty and supply chain Inter-company transfers Customer loyalty programs Procurement networks 18

18 Agenda v Next Gen Business Applications Cloud + New Technologies Pillar Updates Customer Focus 19

19 Release 13 Common Enhancements Release 13 available in the cloud and at customer site on Oracle Cloud Machine Brand new responsive user experience in the cloud Adaptive Intelligence/Machine Learning apps 20

20 ERP/EPM 21

21 The Only ERP for the Global Enterprise 50+ Localizations 28 Languages New in Release 13 IN KR CO AR BR R13 Expanded Industry Coverage EPM Enhancements CL Communications Consumer Products High Technology Higher Education Profitability & Cost Management Cloud Tax Reporting Cloud Financial Services Professional Services LOB planning and long range planning Healthcare Automated transaction reconciliation 22

22 The ROI of implementing in the Cloud for 11 countries paid for itself in terms of accounting fees, consolidation, and controls. - ROBERT LORETO Senior Director, IT Qualcomm standardizes accounting worldwide with ERP Cloud Moved countries too small for on-premises ERP to unified financials cloud Simplified day-to-day accounting with dashboard-driven environment Eliminated expensive customizations and implemented standard practices 50% IMPLEMENTATION COST SAVINGS 23

23 Oracle vs. SAP Financials (Concur)* Risk Management ERP Planning Financial Close Supply Chain Planning Manufacturing SAP SaaS SCM Supply Chain Collaboration Maintenance HCM Global HR (SF, Ariba) Talent (SF, Plateau) Project Portfolio Narrative Order Workforce Logistics Management Reporting Management Rewards Procurement Product Lifecycle Workforce Inventory (Ariba) Management Management (FG) Procurement Work Life (Ariba) SF = SuccessFactors; FG = Fieldglass * Concur is Expenses only; Ariba is HR Help Desk; Learning is Plateau; proprietary platform CX B2B & B2C Marketing Sales Configure, Price, and Quote (CPQ) Commerce + CRM (Hybris) Service Social STANDARDS-BASED PLATFORM 24

24 SCM 25

25 The Most Comprehensive SCM Suite in the Cloud 2012 Procurement Management Strategic Sourcing Contract Management Inventory Cost Management Product MDM 2013 Product Innovation Product Hub Transportation Management Global Trade Management Product Development Supplier Management Pricing Configurator Global Order Promising Order Management 2016 Manufacturing Direct Material Purchasing Planning Central Fleet Management Collaboration Messaging 2017 Maintenance Warehouse Management Service Contracts Quality Management Supply Chain Collaboration Supply Planning Demand Planning Sales & Operations Planning 8 New products 200 Major new features 26

26 Oracle s reaction time in terms of new feature requests is really good. - CHRIS NEFF Senior Director Supply Chain Systems NCR takes advantage of rapid innovation in SCM Cloud Replaced Texas Digital s outdated systems with modern cloud applications Educated global team on ERP/SCM Clouds in preparation for global pilot Gained access to new features delivered multiple times a year ERP/EPM CLOUD SCM CLOUD 27

27 HCM 28

28 Unified HR for the Modern Workplace 80% Enhancement requests sourced from customers 4 New Products Sourcing, Recruiting & Onboarding Governance, Risk & Compliance My Volunteering Employee Health & Safety New Features 23 HCM Cloud services on one platform, one solution New Features Video-based Learning Anytime feedback Offline learning Knowledge Management for HR Help Desk and more 29

29 We can make changes and apply them across all of our countries and entities easily. The flexibility and configurability of Oracle were key decisions in going with Oracle HCM Cloud. - JUSTIN LIU Regional Director for Compensation and Benefits, Asia and Head of HR AXA standardizes and modernizes global HR operations with HCM Cloud Achieved up to 95% data accuracy with common data set and processes Increased employee satisfaction due to self-service and state-of-the-art functionality Reduced time to hire new employees from 3 weeks to 2 days 46% INCREASE IN DATA INTEGRITY 30

30 Oracle vs. Workday ERP Financials* Planning* Risk Management Financial Close Supply Chain Planning Manufacturing Workday SCM Supply Chain Collaboration Maintenance HCM Global HR* Talent Mgmt* CX Marketing Sales Projects* Procurement* Narrative Reporting Order Management Product Lifecycle Management Logistics Inventory Workforce Rewards Workforce Management CPQ Commerce Procurement * Fewer languages and localizations ERP: no Collections, Sourcing, or Contracts; limited Projects and Planning HCM: no HR Help Desk or Collaboration; limited Learning and Recruitment STANDARDS-BASED PLATFORM Work Life Service Social 31

31 CX 32

32 Smarter CX for Your Industry Commerce Centralized control of multiple websites Unified B2B & B2C platforms AI-enabled advanced personalization Oracle is a Leader in 30 major analyst reports, significantly more than any other competitor Service 160 new enhancements Smart inputs from IoT Asset Monitoring Expanded social messaging Marketing CPQ Cross-device responsive content Sales content portal Mobile message center for push messages Sales CX Cloud Mobile App Data Visualization Unified Sales and Service Engagement Cloud Smarter deal negotiation with native AI Frictionless self & assisted services System configuration for multi-purpose solutions 33

33 Mazda s vision is to have a customer experience at every touchpoint that is as good as our award-winning products. - Robert Davis Senior Vice President, U.S. Operations, Mazda North American Operations Mazda transforms customer experience with CX Cloud Gained ability to identify new customer service opportunities and act on them immediately Reduced customer hold time by 30% even with 14% increase in call volume Increased new prospects by 15% and qualified leads by 10-20% 20% FASTER RESOLUTION 34

34 Oracle vs. Salesforce Financials Risk Management Project Portfolio Management Procurement ERP Planning Financial Close Narrative Reporting Supply Chain Planning Manufacturing Order Management Product Lifecycle Management Procurement Salesforce SCM Supply Chain Collaboration Maintenance Logistics Inventory HCM Global HR Talent Management Workforce Rewards Workforce Management Work Life CX Marketing* Sales CPQ* Commerce* Service* * Limited B2B Marketing, Commerce, CPQ and Service functionality; Commerce not fully integrated; no Field Service or Loyalty; proprietary platform STANDARDS-BASED PLATFORM Social 35

35 Data Cloud 36

36 Data Cloud Snapchat Measurement of sales lift & Return On Ad Spend (ROAS) Audience targeting with 400 syndicated audiences + new custom audiences TV TV targeting using offline transaction data Partnerships with Simulmedia & Charter Networks Cross Device Target 1 st & 3 rd party audiences using cookies and mobile IDs Pinterest ROI measurement of ad spend & contribution to offline sales 37

37 Our data-driven testing strategy with Oracle Data Cloud was a part of our journey to be able to connect more meaningfully with our guests across all their touch-points. - Tim Lowe CEO Lowes Foods harnesses data to understand guests Gained deep insights from combination of Lowes and Data Cloud data sets Optimized campaign results using targeted messaging for certain segments Always-on digital strategy drove loyalty and connections across all touch-points 29x RETURN ON INVESTMENT 38

38 Agenda v Next Gen Business Applications Cloud + New Technologies Pillar Updates Customer Focus 39

39 Our Commitment to Customer Success C Executive Sponsorship C Customer Success Manager C Customer Connect Programs C Oracle Support C Implementation Success Manager C Rapid Start-Up Services C Customer Feedback Programs C Oracle Account Team C Packaged Cloud Integrations 40

40 Customer Connect Community 25K+ Member Companies 2x Events / Week 160% Y-Y Growth Membership 87% Customer, Partner Posts 46,000+ Consumed 98,000+ Customers & Partners 33,000+ Per Month Posts, Comments & Ratings (As of August 2017) FORUMS Announcements Architecture BI & Reporting Financials Procurement Project Portfolio Management Supply Chain Management Human Capital Management Customer Experiences 41

41 The New Oracle I can see the transformation in Oracle from a product to v a services company. - Margarita Gosheva Vice President IT, Siemens Corporation We were looking for a long-term partner. We needed a company that had a clear product roadmap. Oracle is investing in HCM like only Oracle can, and we're going to reap the benefits of that over the course of the contract. - Kirstin Slepicka Director of Technology, H&R Block I would say this is the first time that the Oracle partnership is so tight and so engaged. Just the way we interact Oracle really wants us to do the best that we can with this product. - Kerri-Lynn Primmer Morris Executive Director, Kaiser Permanente 42

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