Jelena Roljevic Assistant Vice President for Business Intelligence

Transcription

1 Jelena Roljevic Assistant Vice President for Business Intelligence September 22, 2015 GW Business Intelligence -turning GW data into actionable insight- GW Division of Information Technology

2 Our University GW is the largest institution of higher education in the District of Columbia. We have more than 20,000 students from all 50 states, the District and more than 130 countries studying a rich range of disciplines: from forensic science and creative writing to international affairs and computer engineering, as well as medicine, public health, law and public policy. The university is currently ranked in the top 100 universities in the country. GW comprises three campuses Foggy Bottom and Mount Vernon in Washington, D.C., and the GW Virginia Science and Technology Campus in Ashburn, Va. as well as several graduate education centers in the metropolitan area and Hampton Roads, Va. For more information visit 1

3 Presentation Outline Why GW needs business intelligence (BI)? Building blocks of game changing BI Organizational structure Information delivery strategy Going agile Data governance Major accomplishments Lessons learned & success stories O&A 2

4 Why GW needs business intelligence (BI)? Timely access to trusted information, across academic and administrative functions, schools and departments, for actionable insight and factbased decision making necessary to drive the university forward (e.g. student retention, enrollment trends, graduation rates, financial performance, research ROI, faculty work-load etc.) Increase institutions efficiency and effectiveness Reduce operating cost of labor intensive manual data acquisition Better support regulatory compliance Help minimize risk 3 The right information to the right people at the right time.

5 4 Building Blocks of Game Changing BI OUR ROLE Leading BI strategy development & roadmap implementation Development of BI infrastructure and solutions Increasing shared data and reporting consistency and trust Prioritization & Sponsorship Product Tree Pruning Data Governance Self-service Agile Certification PEOPLE FOCUS OPERATIONALIZING CHANGE DELIVERING BI CAPABILITIES Integrated, consistent data & reporting Extract Transform Load Data Warehouse Dashboards Reports Cubes TECHNOLOGY FOCUS Security Access OLD WAY NEW WAY Change Management Hosting Usage Metrics Training PEOPLE FOCUS

6 Organizational Structure BIAC Business Intelligence Advisory Committee (BIAC) - Composed of upper management from various university functions and departments who have vested interest in guiding the BI strategy direction, prioritization of BI projects and institutionalization of BI policies and processes. Members champion BI adoption. DGC Data Governance Committee - Composed of GW data stewards responsible for identification and resolution of data quality, data integrity, and governance of shared data BI Delivery o Central Business Intelligence Services provides strategic leadership, delivery of university-wide data infrastructure and BI capabilities, operations and support o Self-Service - Cross-functional BI power users extending BI capabilities 5

7 Information Delivery Strategy Data Enrollment data Student data Financial data Faculty data Data Integration & Governance Describe Organize BI Ready Data Integrate Govern Share Actionable Insight Reports Dashboards Analytics Cubes Self-service 6

8 Going Agile: Scrum - A set of principles and practices that help teams deliver products in short cycles, enabling fast feedback, continual improvement, and rapid adaptation to change. scrumalliance.org 2 Week Sprints Sprint 1 Sprint 2 Sprint 3 Sprint 4 Sprint n Analysis Design Development Testing Demo Week 1&2 Week 3&4 Week 5&6 Week 7&8 Week 9& 10 7

9 Data Governance Orchestration of within GWU to derive optimal value from enterprise data. Data Governance Center Technology is helping us to achieve our vision of commonly understood, consistent, trusted and high-quality data throughout GWU. Making data transparent Serves as single source of truth of all our data governance and stewardship activities Makes business terms visible an searchable by all Common agreed upon business terms and data assets Provides traceability between business and technical assets, policies and rules Data Quality Allows us to assess the integrity of data and resolve Data Quality issues Analytics and Reporting Enables portfolios to define reports and visualizations Provides workflow to share data Provides workflow to certify reports and visualizations Provides metrics and KPIs to track progress and maturity 8

10 Major Accomplishments Institutionalized BI and Data Q2 FY 14 Governance Missing Grades Dashboard Diversity Dashboard Veterans Dashboard Manual Registration Dashboard Q3/Q4 FY 14 Finance Directors/Deans Dashboard* HR Decision Center* Q1/Q General Ledger Decision Center* Advancement Decision Center* *Additional features required Q2/Q3 FY 13 Q3/Q Enrollment/Apps Executive Awards Financial Trends Advancement* Actionable insight Q4 FY13 / Q1 FY14 PI Dashboard* Travel & Expense Dashboard Q1/Q Enrollment Dashboard Advancement* HRIS DC* DIT Dashboard GCAS Support 9

11 Lessons Learned & Success Stories Go agile! - Increase user adoption through constant engagement and timely feedback from end users Usage- A key success metric Provide trusted, integrated data infrastructure to business partners for a self-service Recipient of 2015 Innovation Award from National Association of College and Universities Business Officers (NACUBO) Work with business side to champion culture change and promote adoption Use early business adopters and product owners to champion the change Find a top level executive(s) who will actively and visibly champion the change Recipient of the GW DIT Customer Service Award Nominated for the GW Excellence in Service Award Finalist in the Northern Virginia Technology Council (NVTC) 2015 Destination Innovation Award Competition Its not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change -Charles Darwin 10

12 Thank You Jelena Roljevic Web Site