Registration is closing on 8 April 2015! Award- Winning. Award- Winning. Award- Winning

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1 EA & PA 2015 National Executive Secretary & PA Conference Transforming the Role of the Executive Assistant: From Business Support to Business Partner Main Conference: April 2015 Post Conference Workshops: 17 April 2015 Location: InterContinental Sydney, Australia You will hear from 20+ Outstanding Speakers who will show you how to be a Great EA/PA 1. Gain Strategic & Project Management Skills to Become a Valued Employee 2. Establish the right skills to enhance your working relationships 3. Establish confidence, self belief and goal setting 4. Communicate with confidence and learn to deal with difficult employees 5. Build a good working relationship with your boss. THE SHOW AT A GLANCE Registration is closing on 8 April 2015! FEATURED SPEAKERS Combining a mix of expert speakers with experienced Executive Assistants, this conference will provide you with the latest in training material coupled with numerous real life, personable examples. DAY 1: WEDNESDAY, 15 APRIL 2015 Strategic & Project Management Skills How to Practice Proper Workplace and Office Etiquette Presentation Skills: How to Speak with Confidence Improving your Performance with Emotional Intelligence Panel Discussion: Overcoming Challenges as an Executive Assistant Award- Winning Lizzie Wagner Lizzie Wagner Group Workshop on Self-Awareness in the Workplace and Professional Esteem Building Keynote Speaker Tammy Tantschev Executive Assistant to Red Bull The Assistant Evolution - Transitioning from Business Support to Business Partner DAY 2: THURSDAY, 16 APRIL 2015 Managing Difficult Conversations Creating Value that Makes you an Indispensable Part of the Executive Team Stress Management and Wellness for the Executive Assistant/ Personal Assistant How to Handle Conflict and Difficult People The CEO s Perspective! From Your Boss Perspective POST CONFERENCE WORKSHOPS: FRIDAY, 17 APRIL 2015 Self-Awareness in the Workplace and Professional Esteem Building Career Planning and Goal Setting Award- Winning Chandra Clements One Legacy Improving your Performance with Emotional Intelligence Award- Winning Meghan Beattie Executive Assistant Jones Lang LaSalle partnering with ANZ Group Property Time Management Tips - Ideas for Time Management Skills Training Award- Winning Roger La Salle Director La Salle Matrix Thinking Creating Value that Makes You an Indispensable Part of the Executive Team Louise Brown Executive Personal Assistant to the Director and CEO Accuteque Panel Discussion: Overcoming Challenges as an Executive Assistant

2 Speakers Line Up Keynote Speaker Tammy Tantschev Executive Assistant to Red Bull Tammy has worked an Executive Assistant in various companies in different industries for over a decade. She is currently based in Sydney and is the Executive Assistant to the of Red Bull Australia and New Zealand. She began her career as an office junior in her hometown of Adelaide and has since worked as an Executive Assistant in energy drinks companies and talk back radio and she had also worked in Saudi Arabia for the Senior Vice President at the world s largest oil company. Tammy believes in taking a progressive view when defining senior assistants and their responsibilities. Highly Experienced EAs and PAs across Australia Louise Brown Executive Personal Assistant to the Director and CEO Accuteque Meghan Beattie Executive Assistant Jones Lang LaSalle partnering with ANZ Group Property Aloisie Krasny Executive Assistant to Chief Financial Officer Sydney Water Corporation Panel Discussion: Overcoming Challenges as an Executive Assistant Time Management Tips - Ideas for Time Management Skills Training How to Practise Proper Workplace and Office Etiquette Tessa Curtain Executive Assistant to Andrew Hagger, Group Executive NAB Wealth The Importance of Networking & Building your Little Black Book of Contacts Tanya Smith Personal Assistant Telstra Managing Meetings and Events with Confidence Emma Witte Executive Assistant to the Chief Executive Victorian Employers Chamber of Commerce and Industry Panel Discussion: Overcoming Challenges as an Executive Assistant Tania Rizoski PA to CFO/ Company Secretary Arup From the Ground Up - Building an EA/PA Network Internally Svetlana Gates Senior Executive Assistant to Executive Director of Information Services Australian Red Cross Blood Service Panel Discussion: Overcoming Challenges as an Executive Assistant 2

3 Speakers Line Up Thought Leaders from the Region Lizzie Wagner Lizzie Wagner Group Chandra Clements One Legacy Roger La Salle Director La Salle Matrix Thinking Workshop on Self-Awareness in the Workplace and Professional Esteem Building Improving your Performance with Emotional Intelligence Creating Value that Makes you an Indispensable Part of the Executive Team Anthony Bonnici Director Brain Blinkers Sarah Laurie Best-Selling Author Sarah Laurie Lifestyles Mark McPherson Professional Trainer & Coach Best Practice Behaviour Stress Management and Wellness for the Executive Assistant/Personal Assistant Women s Wellbeing in Today s Fast-Paced World How to Handle Conflict and Difficult People Shaun Kenny Professional Trainer & Coach People of Influence Maureen Bell Owner Speak with Presence Malcolm Dawes dtaworldwide How to Become a Person of Influence How to Present with Confidence and Conviction - Walk Tall, Speak Out Are You Ready to be a Leader? Jon Burgess CEO Kwan Pty Ltd Marion Fox Owner Marion Fox & Associates The CEO s Perspective! From Your Boss Perspective Managing Difficult Conversations 3

4 Welcome to National Executive Secretary & PA Conference Transforming the Role of the Executive Assistant: From Business Support to Business Partner April 2015 InterContinental Sydney, Australia Dear Colleagues, Due to rapid changes in technology and developments in management techniques, the 21st century office has witnessed a dramatic transformation in working practices. The roles of executive secretaries and personal assistants have expanded greatly as they take up more responsibilities which are beyond their traditional job scopes, increasing their contribution to their organizations success. EAs and PAs are often unable to keep up with rapidly changing job scopes as they are required to pick up new skills in a short time frame, leading to additional challenges to their work amid the high pressure and fast-paced work environment that they work in. Hence, it is crucial for executive secretaries and personal assistants to re-evaluate their capabilities and re-skill themselves in order to meet new challenges and improve work efficiency and effectiveness. This April in Sydney, Clariden Global brings together a wide range of challenging EA & PA issues at the inaugural National Executive Secretary & PA Conference. Join us for a gathering with thought leaders and highly experienced executive secretaries and personal assistants from esteemed organizations in the region. Network with industry peers, exchange knowledge and enhance your professional skills to bring greater value to your organization. Meet thought leaders and fellow EAs & PAs who will address these changes executive secretaries and personal assistants face in the 21st century office. You will discover and pick up skills on effective communication, strategic and project management, stress management, wellness and many more to create value to your organization and become the indispensable aide to your boss. Book your seats now and be where thought leaders and fellow EAs and PAs from around the region will gather! Mark April 2015 in your calendar now! Best Regards, Joana Narciso Program Director National Executive Secretary & PA Conference Book Your Seat Today! admissions@claridenglobal.com or Call for Immediate Booking!

5 Invitation to National Executive Secretary & PA Conference April 2015 InterContinental Sydney, Australia PAST PARTICIPATING COMPANIES PROGRAM FEES Over 300 executive secretaries and PAs have attended our secretaries program worldwide. They have received outstanding testimonials. Selected past participating companies from Australia include: 4impact Pty Ltd Alinta Energy APP Corporation Pty Ltd Austin Health Australian Taxation Office Barclays BBC Worldwide Australia Pty Ltd BGC Contracting Brisbane Airport Corporation Department of Health EFIC Ericsson Australia Fire & Rescue NSW FM Global Frucor IDEXX Laboratories Institute of Chartered Accountants Australia Jones Lang LaSalle Knorr-Bremse Komatsu Australia Lend Lease Lenovo (Australia & New Zealand) Pty Ltd Macquarie Group Mastercard Mazda Australia Mi9/Ninemsn National Australia Bank NEHTA Nestle Australia Newmont Asia Pacific Norman Disney & Young NSW Treasury PricewaterhouseCoopers Queensland Health RBC Capital Markets Schneider Electric Siemens Ltd Spinifex Pharmaceuticals Suncorp Toll Global Logistics - Customised Solutions University of Sydney Yarrabee Coal Company Program Name: National Executive Secretary & PA Conference Program Location: InterContinental Sydney, Australia Main Conference: April 2015 Post Conference Workshops: 17 April 2015 Conference Packages A: Conference + Full Workshops B: Conference + Workshop A C: Conference + Workshop B D: Conference Only E: Workshops Only 1st Early Bird Fee (If payments and registrations are received by 26 February 2015) AU$2,695 AU$2,595 AU$2,595 AU$2,195 AU$995 2nd Early Bird Fee (If payments and registrations are received by 23 March 2015) AU$2,895 AU$2,795 AU$2,795 AU$2,395 AU$995 *Delegates outside of Sydney and Melbourne can enjoy additional savings to offset traveling expenses. Contact us at or admissions@claridenglobal.com to find out more! *The conference fee includes lunch, refreshments and conference documentation. Group Discounts: For 2 registrations from the same company and billing source, the 2nd participant enjoys a 10% discount. For registrations of 3 from the same company and billing source, the 4th participant receives a complimentary seat. Only one discount scheme applies per company. Important Notice: Payments are required with registration and must be received prior to the Conference to guarantee your place. PLUS! Separately Bookable Post Conference Workshop 17 April 2015 Workshop A (09:00-12:30): Self-Awareness in the Workplace and Professional Esteem Building Workshop B (13:30-17:00): Career Planning and Goal Setting Registration is closing on 8 April 2015! Regular Fee AU$2,995 AU$2,895 AU$2,895 AU$2,495 AU$995 5

6 Conference Highlights April 2015 InterContinental Sydney, Australia 10 REASONS TO JOIN US AT THE NATIONAL EXECUTIVE SECRETARY & PA CONFERENCE Discover the secrets to a successful MD/PA relationship Move past the small talk to proactive networking Establish your image and personal brand to create positive first impressions Establish core skills and career pathways Deal with stress and cope in times of turbulence EA & PA 2015 Focus on health and wellness to achieve peak performance The insider s guide to the senior assistant role getting to the top and staying there Enhance strategic thinking, communication, leadership and relationship building skills for positive influence Develop your administrative skills Embrace the evolution towards a team-based environment 6

7 Main Conference Agenda APRIL 2015 INTERCONTINENTAL SYDNEY, AUSTRALIA DAY ONE - 15 APRIL 2015 The Modern Executive Secretary and Personal Assistant of Today! The perception now is that the CEO is the face of the organization, but their Executive Assistant is doing all the work. The roles of executive secretaries and personal assistants are growing exponentially. You are increasingly required to perform demanding roles on behalf of your boss such as preparing executive reports, making presentations, attending and even making contributions during executive board meetings. This demanding role makes it imperative that executive secretaries and personal assistants must possess sufficient knowledge and understanding of the key fundamentals of Strategic Thinking, Project Management, Corporate Finance and Reporting, Leadership and Information Technology. 09:00 09:15 10:00 10:45 11:00 Opening Address by Conference Chairman The Assistant Revolution - Transitioning from Business Support to Business Partner Management of Function and Objectives Work Planning and Organization Problem Solving and Decision Making Strategic forward thinking and ambition Learning to embrace the opportunity to move from a purely supporting role to the role of an advisor Understanding business needs and expectations will allow you to position yourself as an effective and respected business partner Tammy Tantschev Executive Assistant to Red Bull Tammy has worked an Executive Assistant in various companies in different industries for over a decade. She is currently based in Sydney and is the Executive Assistant to the of Red Bull Australia and New Zealand. She began her career as an office junior in her hometown of Adelaide and has since worked as an Executive Assistant in energy drinks companies and talk back radio and she had also worked in Saudi Arabia for the Senior Vice President at the world s largest oil company. Tammy believes in taking a progressive view when defining senior assistants and their responsibilities. Are You Ready to be a Leader? What is the difference between leadership & management? How can you demonstrate leadership as an Executive Assistant? Discover what you can put in place at work immediately Find out how you can help others to identify their leadership strengths Malcolm Dawes dtaworldwide Malcolm Dawes is a highly respected and sought after organisational performance consultant with a keen interest in leadership development. He has facilitated development workshops in China, Korea, USA, South Africa, UK, India, Australia and New Zealand on numerous sales and leadership topics. He has appeared on the internet TV channel The Profitability Channel where he was interviewed on the topic of leadership. Morning Refreshments How to Practise Proper Workplace and Office Etiquette First impressions are important! You are the ambassador(s) of the business Telephone Etiquette and Manners Dealing professionally with discourteous, demanding or dissatisfied clients Respect the privacy of those around you Don t read memos or faxes on other people s desks and don t make comments about overheard phone calls Be respectful to all, no matter what their titles are Aloisie Krasny Executive Assistant to Chief Financial Officer Sydney Water Corporation Currently an EA at Sydney Water Corporation, Aloisie is equipped with extensive experience as a PA who has worked in various industries. She believes that EAs are important and affective to business and has conducted programs in confidence building, protocol, business presentation, working with difficult personalities, style and personal branding. She was also a finalist in the Executive PA Magazine 2014 Awards 11:45 The Importance of Networking & Building Your Little Black Book of Contacts Networking - love it or hate it, why it s essential How many contacts should you have Tessa Curtain Executive Assistant to Andrew Hagger, Group Executive NAB Wealth Tessa Curtain is the Executive Assistant to Andrew Hagger, Group Executive, at NAB Wealth. Her duties include conference organization, HR, recruitment, mentoring, counseling and troubleshooting. Early in her career, Tessa identified the need to understand and work with the personality and work style of her boss. Most importantly, Tessa has discovered that the cornerstone of her role is to develop a successful partnership with her boss. 7

8 Main Conference Agenda APRIL 2015 INTERCONTINENTAL SYDNEY, AUSTRALIA 12:15 Improving your Performance with Emotional Intelligence 12:45 Lunch Identify how your own emotions affect your work performance Understand the key emotional intelligence skills and competencies required to develop high performance and maximize business performance Have more self awareness, specifically in relation to your own strengths and emotional intelligence blind spots and understand your own emotions and thinking patterns in detail Be in a position to construct a personal development plan that will enhance your emotional intelligence capabilities and thereby improve your career and personal success Bringing out the best with personalized scripts and principles Chandra Clements One Legacy Chandra Clements is an experienced global executive with extensive work experience in Australia and four other continents. Currently Director of One Legacy Pty Ltd and based in Gold Coast, Queensland, Australia, she is a 2014 Inductee into the Australian Businesswomen s Hall of Fame. In addition, she won the Gold Stevie for Female Entrepreneur of the Year in Asia, Australia and New Zealand in the 2012 and 2013 Stevie Awards for Women in Business, the world s premier business awards program for women. I cope with the stress primarily by accepting that there is always some stress attached to a job, as there is to life in general, but I try to manage my time the best I can by being organised and proactive and making sure that my work-life balance is as good as I can make it. I never take work home with me; that is my first rule and always has been in all my jobs, and to be able to do that I make sure that I give 120 per cent during the day. - Brigitte Thethy 13:45 Panel Discussion: Overcoming Challenges as an Executive Assistant Challenges - Top 3 Challenges faced by majority of Executive Assistants How to set expectations with your Executive and why it is crucial to your role How to build a positive relationship with your Executive based on trust and effective communication Why always saying yes is bad for your productivity. Learn how to say no strategically Establishing your brand as a young professional Transitioning from a traditional assistant to an influencer/advisory role Moderator Louise Brown Executive Personal Assistant to the Director and CEO Accuteque Louise is an Executive Personal Assistant with Accuteque and winner of Executive Personal Assistant of the Year 2013 award. She swears by her key competencies: Be proactive - every EA/PA must be at least 5 steps ahead of their Executive. Confidentiality you re in a position of trust so make sure you sign that invisible Secrecy Act! Adaptability Embrace Change! Judgment is huge. You have to exhibit sound judgment and the ability to make reasonable decisions in the absence of direction. Panelists Svetlana Gates Senior Executive Assistant to Executive Director of Information Services Australian Red Cross Blood Service Svet is a Melbourne-based Senior Executive Assistant to Executive Director of Information Services at the Australian Red Cross Blood Service with 13 years of experience partnering with executives in both public and private organizations. Svet thinks that working for the blood service is an honour as they are in the business of saving and improving lives with a product that the best scientists have not found a real substitute for. Emma Witte Executive Assistant to the Chief Executive Victorian Employers Chamber of Commerce and Industry Emma is the Executive Assistant to the Chief Executive of the Victorian Employers Chamber of Commerce and Industry (VECCI) with extensive background in executive support, human resources, administration and customer service across various industries including employer associations, family welfare and professional sporting clubs and venues. Always striving to expand her knowledge base, she is now in her final year of a Bachelor of Business majoring in Management. 14:30 Managing Meetings and Events with Confidence Before the meeting: prepare and plan During the meeting/event After the meeting: Evaluate Recurring meetings General meetings Periodic meetings Important meetings Tanya Smith Personal Assistant Telstra Tanya is an experienced and motivated assistant with corporate experience in both national and multinational corporations. Positive by nature and collaborative in personality, her passion in life is partnering with the management and businesses she is employed with to achieve results. 8

9 Main Conference Agenda APRIL 2015 INTERCONTINENTAL SYDNEY, AUSTRALIA 15:15 Afternoon Refreshments 15:30 From the Ground Up - Building an EA/PA Network Internally (its value to the EA s / PA s and in enabling business potential) Identifying the need for a network in your organization Putting your hand up to make a change Getting support from your CEO Getting buy-in from the stakeholders Building the internal network Making the network happen Winning - the outcomes from having an internal network Tania Rizoski PA to CFO / Company Secretary Arup Tania is currently the PA to the Chief Financial Officer, Don Stewart, at Arup. A result-driven Personal Assistant equipped with over 12 years experience, she has also previously worked at globally recognized organizations. She recognizes the importance for EAs and Pas to pick up a plethora of skills to cope with their expanding job scopes and has actively picked up skills in presentation, verbal and written communication skills to aid her in performing her role more efficiently. 16:15 How to Present with Confidence and Conviction - Walk Tall, Speak Out When you project confidence not only do you start to feel confident on the inside but you also have greater chance of speaking out and connecting with others. In this session we explore specific ways to convey confidence to portray a credible and authentic manner. 1. Adopting a powerful pose to make you feel confident 2. Using your voice to radiate confidence 3. Dressing the part to feel confident 4. The power of good preparation to boost your confidence Maureen Bell Owner Speak with Presence Maureen is a Certified World Class Speaking Coach with more than 18 years of experience in facilitating, training and mentoring leaders. She helps high-performing individuals overcome their fears and stresses in the public arena. Her passion is to enable clients to master their voice, heart and communication skills so they can influence and inspire others to make a difference. 17:00 Closing Remarks by Conference Chairman and end of Day 1 of National Executive Secretary & PA Conference 9

10 Main Conference Agenda APRIL 2015 INTERCONTINENTAL SYDNEY, AUSTRALIA DAY TWO - 16 APRIL 2015 To become a successful assistant you need to be interested in everything that is going on around you, and to constantly try to learn and understand what the other responsibilities are. Continuous development/learning is the best way to be successful and you should not be afraid to get involved with project work even if it is outside your remit. - Brigitte Thethy 09:00 09:10 09:45 Opening Address by Conference Chairman Managing Difficult Conversations Preparing for difficult conversations and difficult people with skill and confidence Delivering messages powerfully Confronting people calmly and respectively Overcoming the fears that lead you to avoid difficult conversations Marion Fox Owner Marion Fox and Associates Marion is a training and development consultant with 29 years of practical experience in large organizations and the education sector, with executive and personal assistant development being a key area of her work. Marion has worked as an online tutor in communication skills and prides herself in delivering fun and practical training workshops based on practical experience, adult learning principles, behavior and skills relevant to the participants. Stress Management and Wellness for the Executive Assistant/Personal Assistant What is stress? Positive and negative stress Identifying your personal causes of stress and symptoms Analyzing stress contributors, lifestyle, habits, patterns Setting goals and action plans for a less stressful lifestyle How to achieve emotional wellness in the workplace Anthony Bonnici Director Brain Blinkers Anthony is a charismatic, dynamic and energetic presenter who has over 13 years of corporate experience in Australia in sales, marketing & people management roles. Anthony is a certified Neuro Linguistic Programming (NLP) Master Practitioner. 10:30 Morning Refreshments 10:45 How to Handle Conflict and Difficult People 9 Competencies for Dealing with Difficult People Rank your boss priorities Educate yourself and prioritize Different types of management styles Things to share with your boss o Communication o What bosses should know to work effectively o The law of expectations Provocateur Role-Plays and Real Life Rehearsals Mark McPherson Professional Trainer & Coach Best Practice Behaviour For over a decade, Mark s been helping staff, at all levels of all organisations, Handle Tough Conversations, Deal with Bad Behavior& Difficult People. Mark s a speaker, educator, trainer, mentor & coach and presents at conferences and all sortsof professional development events and works with small groups and individuals. 11:30 The CEO s Perspective! From Your Boss Perspective What does an executive look for and what do they really want from their EA? What sets a great EA apart from the rest? Learning how to balance priorities and communicate effectively with your manager Jon Burgess CEO Kwan Pty Ltd Jon is an international leader in the field of people networks and advocacy. His passion to help organizations gain and maintain their competitive advantage through developing and leveraging their people networks led to the launch of Kwan in He is recognized as one of the most innovative minds, renowned for his development of The Three Minds philosophy. 10

11 Main Conference Agenda APRIL 2015 INTERCONTINENTAL SYDNEY, AUSTRALIA 12:30 Lunch 13:30 14:15 Time Management Tips - Ideas for Time Management Skills Training Question routines, habits and assumptions - your own and others Be creative to find different ways of doing things Small changes can produce very big results Assess what efforts and activities are most productive and which are not The use of modern technology such as smartphones and other online distractions can be major time stealers Manage your environment as a whole When you re faced with a pile of things to do, go through them quickly and make a list of what needs doing and when Meghan Beattie Executive Assistant Jones Lang LaSalle partnering with ANZ Group Property Meghan Beattie is an Executive Assistant to the Regional Account Director at Jones Lang LaSalle s Integrated Facilities Management (IFM) partnership with ANZ Group Property, who is responsible for IFM services across Australia and Southeast Asia. She is a trusted advisor who provides comprehensive, strategic support as well as high-level administrative support to her boss and manages critical communication and relationships with various stakeholders. Brand You How to find your brand as EA Why fashion/the art of dressing is so necessary in enhancing your brand Lizzie Wagner Lizzie Wagner Group Lizzie Wagner has over 30 years experience as a trainer, events manager and promotions manager/presenter in the fashion and television industries and is a highly sought after international speaker. She has trained thousands of individuals and corporations in image, presentation and customer service. During the course of her career, she has worked with not only models, actors, politicians, TV and sporting celebrities and CEOs as well as individuals seeking mentoring, esteem and business coaching. 15:00 Afternoon Refreshments 15:15 Women s Wellbeing in Today s Fast-Paced World Understanding our inner resources Creating order, planning and rituals as a lifestyle foundation Why Joy in your life is a non-negotiable 6 Essentials of Wellness Sarah Laurie Best-Selling Author Sarah Laurie Lifestyles Sarah works with clients in her coaching practice. She delivers Lifestyle & Wellbeing programmes to teenagers within high schools, is a sought after international presenter in the corporate sector and runs public seminars annually, throughout New Zealand. Sarah is a best-selling author and shares her inspiration across several media channels in both New Zealand and Australia. 15:45 Creating Value that Makes you an Indispensable Part of the Executive Team (Don t be just an assistant, be part of the management team: the choice is yours, the change is easy!) Being different by being better Measure your value to the organisation Don t be just an assistant, become an associate Add real value with incisive insights Introduce Opportunity Capture to the bosses thinking Roger La Salle Director La Salle Matrix Thinking Roger La Salle is a challenging, dynamic and sought after speaker and facilitator who brings with him a lifetime of experience and successful business creation. He is the author of several books on Matrix Thinking and was appointed as Chair of Innovation at the prestigious The Queens University in Belfast in

12 Main Conference Agenda APRIL 2015 INTERCONTINENTAL SYDNEY, AUSTRALIA 16:15 How to Become a Person of Influence What are the two key qualities that make you a person of influence? How do you rate on each of these two qualities? Complete the exclusive questionnaire to find out. What can you do to improve your rating and your influence on others? Shaun Kenny Professional Trainer & Coach People of Influence Shaun is one of Australia s best event facilitators who enjoys bringing a unique blend of energy, humour and intellectual rigour to events. His passion is creating experiences that light people up with laughter and learning. He has directly worked with tens of thousands of people from various industries across the world and has trained executives from companies such as Microsoft, Coca-Cola, Shell, Qantas and Westpac. 16:50 Closing Remarks by Conference Chairman and end of Day 2 of National Executive Secretary & PA Conference 12

13 Post Conference Workshops 17 APRIL 2015 INTERCONTINENTAL SYDNEY, AUSTRALIA Workshop Timetable: Workshop A will run from 9.00am pm with mid morning and luncheon breaks. Workshop B will run from 1:30pm - 5:00pm with a mid afternoon refreshment break. Registration begins 30 minutes before each workshop commences. WORKSHOP A: 09:00-12:30 Self-Awareness in the Workplace and Professional Esteem Building To be conducted by Lizzie Wagner,, Lizzie Wagner Group This workshop will focus on crucial issues that affect inner personal development. These include building confidence, improving communication, achieving a greater understanding and treatment of ourselves and others, improving attitudes towards self, enhancing positive thinking and self-motivation and techniques for relaxation. Participants will be taken through: What is confidence Think Positive Thoughts Focus on your strengths and boost your confidence Self-esteem, Self-awareness and Self-belief Conscious and subconscious minds The feeling of confidence Act as if you are confident About Your Workshop Leader Lizzie Wagner, Lizzie Wagner Group Lizzie Wagner has over 30 years experience as a trainer, events manager and promotions manager/presenter in the fashion and television industries and is a highly sought after international speaker. She has trained thousands of individuals and corporations in image, presentation and customer service. During the course of her career, she has worked with not only models, actors, politicians, TV and sporting celebrities and CEOs as well as individuals seeking mentoring, esteem and business coaching. Her training in the corporate sector has developed into a variety of essential topics encompassing professional development. Lizzie was a finalist in the Telstra business women s Awards, Lifetime Achievement Award and the International MAXI Awards and BOMA Australia awards for event management. Outside of her busy schedule, Lizzie travels yearly to outback Australia to focus on indigenous empowerment programs and haslaunched her first of a series of books, skincare and hair care products in

14 Post Conference Workshops 17 APRIL 2015 INTERCONTINENTAL SYDNEY, AUSTRALIA Workshop Timetable: Workshop A will run from 9.00am pm with mid morning and luncheon breaks. Workshop B will run from 1:30pm - 5:00pm with a mid afternoon refreshment break. Registration begins 30 minutes before each workshop commences. WORKSHOP B: 13:30-17:00 Career Planning and Goal Setting To be conducted by Sarah Laurie, Best-Selling Author, Sarah Laurie Lifestyles What are the goals that, on your deathbed, you will either be glad you achieved or regret not having achieved? You never regret what you do - you only regret what you don t do! Topics Covered: Getting Inspired Action Plan Goal Setting Steps to achieve your goals Personal Development Plan The Future of the Executive Secretaries and Personal Assistants Goal setting will help: Build relationships at work when you align your goals with those of your boss and the organization Build your self-confidence as you achieve your goals Motivate you Separate what is important from what is irrelevant Understand what is important for you to achieve Make you satisfied with your life when you are sat in your rocking chair at the age of 90! About Your Workshop Leader Sarah Laurie Best-Selling Author Sarah Laurie Lifestyles Sarah s passion to encourage and inspire others began as she made a u-turn in her career, leaving advertising to become a life-coach when her children were young. Sarah works with clients in her coaching practice. She delivers Lifestyle & Wellbeing programmes to teenagers within high schools, is a sought after international presenter in the corporate sector and runs public seminars annually throughout New Zealand. Sarah is a best-selling author and shares her inspiration across several media channels in both New Zealand and Australia. Sarah continues to expand her learning in the arena of happiness and wellbeing, yet some of her most valuable insights are as a result of raising their four children. She understands first hand that today s fast paced world, and the responsibilities of managing a home, a family and a career can contribute to some of life s most challenging issues. Armed with a valuable mix of knowledge, insight, energy and compassion, Sarah changes the way people look at their lives and they become happier, healthier and inspired. 14

15 Welcome to National Executive Secretary & PA Conference Transforming the Role of the Executive Assistant: From Business Support to Business Partner April 2015 InterContinental Sydney, Australia Capitalize on this Conference! National Executive Secretary & PA Conference is a dedicated event to provide insights into the changing role of EAs and PAs in the 21st century. Discover the importance of strategic and project management, communication and relationship management skills in creating value that makes EAs and PAs a valuable contributor to organizational success. Learn how achieving good time management skills, handling stress well and sustaining a healthy work life balance will make you an indispensable asset to the executive team. This conference is targeted at EAs and PAs across all industries in Australia. Leverage our limited sponsorship packages to strength and confirm your market position through consistent and continual branding awareness and take advantage of the plethora of opportunities with high level decision makers. Your Partnership with us will provide you with: Get unparalleled industry exposure Generate leads and set-up key meetings Position your company as a thought-leader Reaffirm your position in the industry Please contact Kylie Matthews at or kylie.matthews@claridenglobal.org to discuss potential sponsorship opportunities. Benefits as Media Partner or Supporting Organization at National Executive Secretary & PA Conference Enhance your corporate profile & visibility within your industry - Your company s logo will be emblazoned on our brochures and distributed to esteemed EAs and PAs from renowned organizations across Australia Affiliation with internationally recognized commercial event organizer Clariden Global events are widely known and trusted internationally for giving best value to senior industry executives. We partner with selected media and supporting organizations, capable of delivering the highest caliber of expert knowledge and key industry insights to the target market. If you meet the criteria mentioned above and would like to explore the opportunity to partner with us for National Executive Secretary & PA Conference, please contact Kylie Matthews at or kylie.matthews@claridenglobal.org 15

16 NATIONAL EXECUTIVE SECRETARY & PA CONFERENCE April 2015 InterContinental Sydney, Australia REGISTRATION PAGE Please complete this section. Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Organization: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global coporate rate. Promotional Code (Optional): Please register the following participant(s) for this Conference (Please tick to select your Conference packages. You may tick more than one.) 1st Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Conference Package Selected: 2nd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Conference Package Selected: 3rd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Conference Package Selected: 4th Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Conference Package Selected: GROUP DISCOUNTS For registration for 2 participants, enjoy 10% discount on 2nd participant. For a limited time only by 23 March 2015, register 3 participants and the 4th participant will receive a complimentary seat. Complimentary seat will be registration of the lowest value. CONFERENCE FEES Conference Packages A: Conference + Full Workshops B: Conference + Workshop A C: Conference + Workshop B D: Conference Only E: Workshops Only 1st Early Bird Fee (If payments and registrations are received by 26 February 2015) PLEASE NOTE: The conference fee includes lunch, refreshments and conference documentation. Payments are required with registration and must be received prior to the Conference to guarantee your place. CONFERENCE VENUE AND ACCOMMODATION INFORMATION 2nd Early Bird Fee (If payments and registrations are received by 23 March 2015) InterContinental Sydney, Australia April 2015 Address : 117 Macquarie St, Sydney NSW 2000, Australia Tel : Website : Regular Fee AU$2,695 AU$2,895 AU$2,995 AU$2,595 AU$2,795 AU$2,895 AU$2,595 AU$2,795 AU$2,895 AU$2,195 AU$2,395 AU$2,495 AU$995 AU$995 AU$995 4 WAYS TO REGISTER C L A R I D E N Knowledge for the world business leaders admissions@claridenglobal.com Fax: Call: Website: PAYMENT METHODS BY CHEQUE / BANK DRAFT : Made payable to CLARIDEN GLOBAL INTERNATIONAL LIMITED and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore BY TELEGRAPHIC TRANSFER TO: Bank Name: Standard Chartered Bank Bank Code: 7144 Bank Branch Code: 001 Bank Address: 6 Battery Road, #01-01 Singapore Bank Account No: Bank Account name: CLARIDEN GLOBAL INTERNATIONAL LIMITED SWIFT Code: SCBLSG22 Please note that all bank charges are to be borne by participants. Please ensure Clariden Global International Limited receives the full invoiced amount. Note: Please include invoice number on all payment types and your company s name in your payment instructions for our reference. CREDIT CARD: To make payment by credit card, please call our client services hotline at HOW TO REGISTER AND PAY An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque made payable to Clariden Global International Limited. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT. ACCOMMODATION Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation. CANCELLATIONS AND SUBSTITUTIONS Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue. Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee. ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM PLEASE NOTE: Clariden Global International Limited reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global International Limited will refund the full amount and disclaim any further liability. ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by Clariden Global International Limited and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services. Visit us at for upcoming events FOR OFFICIAL USE FEE RECEIVED REFERENCE L5300/JN/KY