Introduction. People can achieve great things at the University of Derby! Why Derby? Be part of our passion for learning!

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2 Introduction People can achieve great things at the University of Derby! Be part of our passion for learning! Choose a career at the University of Derby and you'll be part of an energetic, innovative team dedicated to inspiring learners and making a positive impact in the East Midlands region. We pride ourselves on offering a supportive learning environment to the 34,000 students who place their trust in us to deliver what they need. We are nationally recognised for excellence in engaging with employers and businesses. Derby is ranked in the top 20 nationally for teaching quality and 96% of our graduates are in employment or further education within six months of their graduation. In the most recent National Student Survey, our overall satisfaction rating was 85 %. Our combined higher and further education offering is spread over campuses in Derby, Buxton, Leek and Chesterfield and we have some of the best university facilities in the UK, investing more than 150 million in them over the last five years. Financially strong and seriously ambitious, we offer our employees a family-friendly, rewarding career with lots of opportunities to progress. Why Derby? Challenging, interesting and constantly changing, - the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work. A major employer in our region, passionate people join us because: We re seriously ambitious We are a TEF Gold University Recognised in the top 20 nationally for teaching quality and the number one university in the East Midlands for graduate employment, demand for places at the University of Derby has risen by nearly 20% in the last two years. We are a university of choice for learners, employers and partners You ll have lots of opportunities to progress If you work hard and perform well, the University of Derby offers a wealth of career progression opportunities and all the training and support you need to succeed. You ll get job satisfaction Our staff love the work they do and the impact they have on the lives of our learners and the wider community. Our recent staff survey told us that 93% of staff have good working relationships, 80% are proud to work here and 73% get a sense of personal accomplishment from their role. You can make a difference We welcome new ideas that improve what we do and the way we do it. Financially strong, we re seriously ambitious so there are lots of opportunities for you to make an impact and be recognised for it.

3 About IT Services Our multi-award winning IT Services Department supports over 30,000 students worldwide and over 3000 staff across multiple locations within Derbyshire and Staffordshire. Recognised by the UK IT Industry as having highly talented people using industry- leading technologies, we are also proud of our ability to deliver transformational change for the organisation in a culture which supports, develops and brings the best out of our teams to give great services to our students. Neil Williams, our Director of IT Services and Digital Transformation, consistently supports our drive to be best in class and as you would expect, our technology choices tend reflect this: We have two datacentres on a stretched LAN running CISCO FLexpods, Tintri, Dell EMC Isilon storage and are completely CISCO across our networking infrastructure. Our server environment is totally virtualised (VMWare) and we run a variety of enterprise applications from all the recognised industry leaders e.g. ORACLE, Microsoft. Our teams are encouraged to automate (CHEF) and innovate wherever possible. This supports the front-face of our service our teams delivering a desktop estate and our 200+ teaching rooms, where we have again standardised on tier 1 vendors in Lenovo and Crestron for AV automation and control. Strategic Aims As well as delivering a great operational service to our customers, we are constantly leading multiple strategic IT developments. As an example, this year we are upgrading our telephone infrastructure, implementing a complete campus refresh of our networking infrastructure, moving our desktop services to Windows 10, supporting multi-million pound estates improvements and many other large scale projects. Opportunities There are a huge range of exciting opportunities to use your expertise and develop your career within IT Services at the University of Derby if you have the following Can do attitude taking ownership and having a Proactive approach Continuous improvement being the best in class, having professional pride and doing the best you can Adaptability being transformational alongside driving and adapting to change Passionate working collaboratively to achieve the goals of the university ensuring you are open and honest User-Centric being solutions focused and ambition to be part of a great team, we d love to hear from you.

4 The IT Services Team The IT team at Derby is sector leading, benchmarked through external verification. In 2016, the team was identified by Price Waterhouse Coopers to be at a minimum top quartile in all areas of IT management, operation, security and governance. This was also supported in 2016 by the team achieving its highest ever staff engagement result which has again been exceeded in We are benchmarked as one of the best places to work in the UK based on industry standard engagement survey data. The department employs around 120 staff across a variety of teams such as Infrastructure, Systems, Operations and Response, Projects and Service Delivery. The teams work together to deliver services across the University and to support staff and students in areas such as IT training, purchase/hire of IT equipment, classroom, and digital technologies. IT Services are a positive, supportive community who are immensely proud of the service and support that we deliver across the University. The outstanding work that we achieve has earned us 29 national industry award nominations in the last 5 years, across all specialisms and for our people, projects and use of technology. Quotes from Our Staff Working in ITS at the University of Derby has opened up some great opportunities for me and enabled me to expand my knowledge and get job satisfaction from something that I love doing. The University is a great place to work, and I can honestly say, hand on heart I ve loved every day of my working life here so far. It s the only place I ve ever worked where I wake up and want to come in to the office. I always have the full support of my team, colleagues and managers. Knowing they ll always have my back is a great feeling. If you ve got the drive and the determination, the University is the place for you. The University of Derby is a great place to work because they take care of their employees, which is exemplified by their genuine desire to help all employees to perform to the best of their ability. Since joining the University of Derby, I have received excellent training and development in all my roles. University of Derby is a progressive company that is always looking for innovative ideas to improve its services to employees and students. I love the daily interaction with the many different people and I have built some great professional relationships within the workplace "As a recent graduate, the University of Derby IT Services has allowed me to use recently acquired skills in a corporate environment, while also offering an environment with the most up to date technology for further learning." A fantastic working environment within a hugely passionate and supportive team. Working within a department which looks at being the best it can be and at the forefront of technology, which is echoed in the development and progression opportunities available. IT Services continues to be at the core to the University s function and consistently looks to drive the organisation forwards

5 Finally, a message to you from our Director The IT Services Department at the University of Derby is sector leading in all areas of our activity. We achieve this success through our exceptional people who are passionate about delivering high quality services to our students, colleagues and stakeholders. If you are considering working with us and have the necessary passion and enthusiasm to make a real difference to our community, I very much welcome your interest and wish you well in your application process. Good luck and I hope to see you join our team. Neil Williams, Director of IT Services