Box Office Assistant. Job description and person specification

Transcription

1 Box Office Assistant Job description and person specification

2 Summary Investec Opera Holland Park is widely regarded as one of the most exciting, innovative and accomplished opera companies in the UK, with an extraordinary history of producing rarities, alongside popular favourites. Whether novice or aficionado, OHP has something to offer and all taking place in one of the most beautiful covered spaces in the capital. The company performs an 8- to 10-week season which takes place during June and July in the spectacular temporary theatre in the heart of Holland Park. The company is currently sponsored by Investec Wealth & Investment and has a turnover of almost 4 million. Founded in 1996, OHP is now embarking on a new future as it becomes a charitable company independent of its current owners the Royal Borough of Kensington and Chelsea. A new board, chaired by Charles Mackay, has taken over the formal management of the company as of 1 October There is a Friends membership of approximately The company is working to the following vision statement Vision statement To introduce to as many people, of all ages, backgrounds and economic circumstances, the enriching effects of live musical and theatrical performance and thereby encouraging cultural exploration and fulfilment, acting as a gateway to the art form, classical music and culture of all kinds. Delivered via the Mission statement OHP will provide opportunities for the population of London and the UK to experience creative, challenging and inventive opera at affordable prices, in a welcoming and informal environment. We will supplement this with a full spectrum of accessible pricing, education and outreach schemes that break down the conceptions of and barriers to, opera and the classical arts. In order to deliver the above, Opera Holland Park will Provide quality opera that is affordable & accessible with a wide range of pricing that reflects the company s priorities Enhance & grow musical appreciation via our educational & outreach programme Inspire Develop a community of support as Friends, private donors, institutional donors and commercial sponsors

3 Box Office Assistant (casual) Reports to: Box Office Supervisor Main Purpose of the Job To undertake the selling of tickets from the Box Office, and answer general enquiries about the Investec Opera Holland Park season and other events throughout the year To assist the Box Office Supervisor in the daily running of the Box Office and provide excellent customer service at all times To provide broad administrative support to the Box Office and ticketing team Sales and Customer Service To process sales for a wide range of events and products, including operas, picnic tables, programmes and members events, both over the phone and in person To be one of the main points of contact for OHP audiences and members, upholding the highest standards of customer service at all times To actively promote Opera Holland Park and the performances and membership schemes the company has on offer, upselling and cross-selling where relevant Respond, resolve and record customer feedback and complaints Remain fully informed about Opera Holland Park and its upcoming events General Data entry and general administrative help on our ticketing database Tessitura, including updating customer records and special requests Print and prepare tickets for post and collection With the Box Office Supervisor, help to uphold regular communication channels with the Front of House team and the Events & Visitor Services Manager during the summer season, particularly in relation to picnic bookers and refreshments ordered on the Box Office system Adhere to company procedures and systems at all times, ensuring that best working practices are adhered to and to promote best practices to all other employees Help to upkeep filing, promotional displays, stationery and other Box Office resources Keep the in-person box office clean and presentable at all times Manage upkeep and accuracy of the venue's mailing list and database records, undertaking regular data cleansing to avoid duplicate accounts Adhere to financial and data protection regulations, policies and practices

4 In the absence of Box Office Supervisor, manage holds and release seats in line with company policy Produce ticket breakdowns, guest lists and sales reports for events and performances as required Answer general telephone enquiries, passing on and following up with other staff members as required Help to manage the free tickets scheme for older and younger audiences, processing applications, liaising with customers and allocating tickets Undertake other tasks as may be reasonably requested, including general office administration The duties and responsibilities outlined in this job profile are indicative of the role, however they are not exhaustive and may be subject to change. In addition, you will be required to undertake other reasonable duties as directed by your manager. Key Relationships Box Office Supervisor Marketing & PR Manager Marketing Coordinator Individual Giving Manager Front of House Manager Senior Production Assistant Events and Visitor Services Manager

5 Person Specification Essential IT proficient accurate typing and spelling Confident, polite and clear telephone manner; excellent customer service skills Good communication skills, both written and verbal and the ability to interact with a wide range of people Desirable Previous Box Office or sales experience Familiar with Tessitura ticketing database Interest and knowledge of opera and the wider cultural scene in London Calm and efficient manner Ability to work in a busy Box Office where high standards of service are required Time management and organisational skills Experience in cash handling and credit/debit card/cheque processing Ability to work as part of a small friendly team To apply for the role please your CV with a covering letter supporting your application for the role to: info@operahollandpark.com. Applications are being accepted on a rolling basis. Hours This position is offered on a zero-hours casual basis. Hours are on a rostered basis with extra work available at peak times. Shifts are available from January August Due to the nature of the role evening and weekend work will be required. Location Central London (Kensington) Salary & Benefits 8.75ph