Cost Plus Management Services, Inc. Lighting*, Food, and Beverage Vendors. Excluding Furniture*,

Transcription

1 Cst Plus Management Services, Inc. Quality Assurance Manual Ecluding Furniture*, Lighting*, Fd, and Beverage Vendrs NOTE: This manual was updated July 22, 2013 Shaded sectins highlight significant additins r changes frm the previus versin. * Furniture & Lighting Vendrs shuld refer t the versin titled: Quality Assurance Manual Furniture & Lighting Vendrs Only.

2 INTRODUCTION All prducts sld at Cst Plus Wrld Market, hereafter referred t as CPWM, must be prduced in accrdance with all United States Federal, State, and lcal regulatins 1. This manual is a general guide nly and may nt be cmplete. It is the vendr s 2 respnsibility t thrughly understand and cmply with all applicable regulatins t ensure that all manufactured prducts meet the necessary requirements. It is als the vendr/agent s ultimate respnsibility t stay current with any updates and changes t all laws and regulatins as well as ur quality standards. CPWM has partnered with Bureau Veritas 3, hereafter knwn as BV, and SGS t evaluate prduct samples prir t shipment in rder t guarantee that these standards are met. This Quality Assurance Manual, hereafter knwn as QA Manual, was created as a reference tl t ensure that all vendrs adhere t CPWM quality testing and verificatin/inspectin prcesses. Regulatins are prduct specific and divided by prduct categry. T ensure cmplete cmpliance f all f the requirements, please review this manual carefully, referring t the apprpriate sectins and appendices fr details. This manual is divided int 4 sectins: 1. General Overview (applicable t all vendrs) 2. Hardlines sectin (vendr specific) 3. Sftlines sectin (vendr specific) 4. Appendices (applicable t all vendrs) Because each vendr typically specializes in ne prduct categry, vendrs shuld ONLY refer t the specific sectin designated fr their prduct categry. The General Overview and Appendices are applicable t all vendrs. Amendments t this manual can be fund n ur Vendr Relatins website. The link t the website and vendr ID/passwrds are lcated at the bttm f every page f the QA manual. We reserve the right t amend the terms f this QA Manual as needed. Therefre, all vendrs shuld regularly check the Vendr Relatins website fr updates. Cntact QA@cpwm.cm if yu have questins after reading this dcument. This manual cntains clr cded infrmatin. Viewing this manual thrugh electrnic r printed media will require clr utput capability. 1 Fr a list and descriptin f these regulatins, refer t Appendi C. 2 Thrughut this dcument, vendr will be used unless agent is applicable. 3 Fr mre infrmatin abut Bureau Veritas, refer t Fr mre inf abut SGS, refer t

3 TABLE OF CONTENTS I. OVERVIEW 1.1 New Item QA Prcess Flw Sample Apprval Purchase Order (P.O.) Creatin QA Requirements Retail Packaging Refund Plicy fr Prduct Packaging Warning Statements and Law Labels Suffcatin Warning fr Plastic Bags Cllectibles r Decrative Items Nn-Fd Use Ornamental and Decrative Ceramicware Backstamp fr Ceramicware & Bakeware Nn-Fd Use Decrative Wd Incense and Incense Hlders Candles and Candle Hlders Tys Stuffed Tys Law Labels Flammability CA Flammability FF Frmaldehyde Emissins frm Cmpsite Wd Prducts Label Ordering Vendr In-Huse Prduct Testing Third Party Testing Vendr Inspectin Defect vs. Defective Evaluating Inspectin Result Defect Classificatins Inspectin Types Mnthly Inspectin Summary Transit Testing DC Receiving Inspectin Prduct Inspectin by Third Party Services II. HARDLINES 2.1 Defects Classificatin III. SOFTLINES 3.1 Develpment/Bulk Prductin Submissin Prcess Defects Classificatin Prduct Specificatins Persnal Care Specificatins APPENDICES Appendi A: Vendr Cntact List...A1 Appendi B: CPWM Testing Prtcl List... B1 Appendi C: Federal and State Requirements... C1 Appendi D: Warranty / Care Template...D1

4 OVERVIEW 1.1 NEW ITEM QA PROCESS FLOW Figure 1-1 illustrates CPWM s new item QA prcess flw. New Item Vendr submits sample t buyer (Refer t Vendr Guide sectin 2) Vendr Vendr perfrms in-huse prduct testing (accrding t Prtcl) and transit drp testing (if applicable) Buyer review and apprve Planner generates P.O. (Refer t Vendr Guide sectin 1) Vendr submits samples fr quality testing and additinal ver-packed samples fr transit testing (if applicable) t testing lab Packaging and cartn markings are cmpleted per CPWM requirements Testing lab sends test result t vendr/agent and CPWM Dmestic vendrs refer t Vendr Guide sectin 4 fr dmestic shipping prcedures Internatinal vendrs refer t Vendr Guide sectin 3 fr internatinal shipping prcedures DC Incming inspectin uses 2.5 AQL - ANSI ASQ Z1.4 Special Inspectin Level I as standard t evaluate prducts Figure 1-1 New Item QA Prcess Flw Cst Plus Management Services, Inc. 1-1 Fr updates t this manual, g t

5 1.2 SAMPLE APPROVAL Figure 1-2 illustrates CPWM s sample apprval prcedure. All new items are required t underg a sample apprval. Vendr submits sample t buyer (Refer t Vendr Guide Sectin 2) Sample reviewed & apprved by the buyer and Prduct Engineer (if applicable) Revisin t prduct specificatin requested? Yes Vendr cmpletes the revisin needed N Final Apprval. Apprved sample must be signed and dated by the buyer and vendr Cntact yur buyer fr specific SOP Prvide 1 cpy f the sample, clr swatch and shade band t CPWM 4 Keep 1 cpy f the sample, clr swatch and shade band at the vendr s site Figure 1-2 Sample Apprval Prcedure 4 Sample must be kept in an envirnmentally cntrlled area t preserve the riginal cnditin. 1.3 PURCHASE ORDER (P.O.) CREATION Once the sample is apprved, the Buyer/planner CPWM will create a P.O. Fr mre details abut P.O. creatin, refer t CPWM Vendr Guide sectin QA REQUIREMENTS Items must meet all Federal, State, and lcal requirements. It is the vendr s respnsibility t be aware f and t meet all legal requirements as well as CPWM quality epectatins. Quality testing is required fr all new prducts and rerders with epired test results (test results are valid fr 12 mnths). Refer t CPWM Vendr Guide sectin 2 fr cmplete details. 1.5 RETAIL PACKAGING Assembly Instructins (if applicable). Assembly instructins must be included with all prducts which require assembly. The assembly instructins must cntain the fllwing (see template lcated n ur Vendr Relatins website) Wrld Market lg. A picture f the finished prduct (after assembly). The tls required fr the assembly. Cst Plus Management Services, Inc. 1-2 Fr updates t this manual, g t

6 A picture f each cmpnent, the tls prvided in the hardware package, and the quantity f each. The vendr must ensure that all tls prvided are apprpriate fr easy assembly. The assembly instructins (step by step prcedure) must be written in English in a clear and understandable manner. The written instructins must be fllwed by an actin diagram illustrating the instructins. Imprtant! Assembly instructins MUST be included with the final sample. All prduct assembly instructins must be apprved by CPWM Engineering prir t shipping. Epiratin Date/Lt Cdes (bath prducts) Lt cdes nly are t be used n all bath prducts (see sectin 3.3 fr mre details). Epiratin dates shuld nt be used unless prir apprval is received frm the Buyer/Assistant. Stry Cards Cntact the Buyer/Assistant t determine if a stry card is required. If a stry card is required, cnsult with the Buyer/Assistant regarding the cntent f the card. The design and cntent f the stry card must be sent t visual_art@cpwm.cm and must be apprved befre printing. Vendrs are respnsible fr printing stry cards and may utilize their printer f chice. Prir t re-printing stry cards, please cntact yur Buyer/Assistant fr apprval as changes may be required frm the riginal versin. Fiber Cntent and Care Labels Fiber cntent and care labels must use the CPWM design. See belw fr the templates required by prduct categry. Care labels and law labels must be Tyvek, Valern Vellum clth, r a material f cmparable quality that will nt flake when abraded. The fficial Wrld Market lg must be used, REPRODUCTIONS ARE NOT ACCEPTABLE. The lg is available n the Vendr Relatins website. Fr mre details abut fiber cntent and care labels, refer t Care labels created by the vendr shuld nt be printed until a passing test reprt is issued and/r a testing waiver frm (TWF) has been issued by QA. T ensure that ur apprved testing lab reviews yur label, please make sure t include them with the samples sent fr testing. Please nte that labs will accept a prf/draft f yur care label. The label des nt need t be printed in rder fr the lab t review it. Testing labs have been instructed t perfrm a fiber cntent analysis and laundering tests even thugh a care label has nt been submitted. T ensure that the item des nt receive a failure fr lack f a care label, please make sure t include it with yur sample sent t the lab. Labels f any kind (i.e. Cntent r Care) must never be sewn n tp f the law label as a penalty/fine culd be received by CPWM frm the varius states we sell in. Vendrs will be respnsible fr any and all penalties/fines CPWM incurs due t this issue. Fr questins regarding the labels, cntact QA@cpwm.cm Care and Cleaning Instructins If special care is needed either befre use and/r fr maintenance purpses, then care instructins must be prvided. Care and Cleaning Instructins shuld be included in the Assembly Instructins (if assembly instructins are applicable). If assembly instructins are nt applicable, the care and cleaning instructins shuld be included n the fiber cntent label and the prduct packaging. Cst Plus Management Services, Inc. 1-3 Fr updates t this manual, g t

7 Figure 1-3 Kitchen Twel Labels (see net page fr children's versin) Figure 1-4 Placemat, Napkin & Tableclth, Adult Garment Labels (see net page fr children's versin) Figure 1-5 Other Labels (see net page fr children's versin) Cst Plus Management Services, Inc. 1-4 Fr updates t this manual, g t

8 Figure 1-6 Children's Labels (see previus page fr nn-children's versin) 1.6 REFUND POLICY FOR PRODUCT PACKAGING Refund Plicy Fr Bedding, Slip Cvers, Windw Cverings, and Shwer Curtains, the vendr must include the Refund Plicy n the prduct packaging insert. The Refund Plicy must be affied where all the infrmatin is clearly visibly and easily read by the custmer at all times. The Refund Plicy statement shuld state: All * require riginal receipt and riginal packaging fr refund r echange *Enter the type f item (e.g. bedding, slip cvers, windw cverings, r shwer curtains) 1.7 WARNING STATEMENTS AND LAW LABELS Warning statements shuld be in all CAPITAL letters and wrded eactly as indicated belw. Warning statements and law labels created by the vendr shuld nt be printed until a passing prduct test reprt is issued by ne r ur apprved testing partners and/r a testing waiver frm (TWF) has been issued by QA. T ensure that the testing lab reviews yur label, please make sure t include them with the samples sent t the lab fr testing. Please nte that labs will accept a prf/draft f yur label. The label des nt need t be printed in rder fr the lab t review it SUFFOCATION WARNING FOR PLASTIC BAGS Applies t plastic bags with a thickness f less than 1 mil ( inch) and an pening size f 5 inches r mre. The fllwing wrding must be stated n the bag: WARNING: KEEP THIS BAG AWAY FROM BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES, OR PLAYPENS. THE THIN FILM MAY CLING TO NOSE AND MOUTH AND PREVENT BREATHING. Refer t fr the fnt type and size requirement f the warning statement. Cst Plus Management Services, Inc. 1-5 Fr updates t this manual, g t

9 1.7.2 COLLECTIBLES OR DECORATIVE ITEMS Applies t any items which are intended fr display nly and any items which resemble tys but may cause harm r injury if played with. The fllwing wrding must be used n a hangtag r a sticker attached t the item: FOR DECORATIVE PURPOSES ONLY. PRODUCT IS NOT A TOY. KEEP AWAY FROM CHILDREN. The vendr may determine the size and fnt type fr the label as lng as it is legible and des nt bstruct the UPC r ther prduct infrmatin NON-FOOD USE ORNAMENTAL AND DECORATIVE CERAMICWARE Applies t ceramicware fr nn-fd use. The fllwing wrding must be permanently stamped (stickers are nt acceptable) n the eterir surface f the base: NOT FOR FOOD USE. MAY POISON FOOD. r NOT FOR FOOD USE. GLAZE CONTAINS LEAD. FOOD USE MAY RESULT IN LEAD POISONING r NOT FOR FOOD USE FOOD CONSUMED FROM THIS VESSEL MAY BE HARMFUL. An additinal eplanatry statement can be added t the rnamental r decrative ceramicware: DECORATIVE r FOR DECORATIVE PURPOSES ONLY r FOR DECORATIVE PURPOSES ONLY. NOT A TOY if the item has appeal t children. T view this statement and fr mre infrmatin abut rnamental and decrative ceramicware, refer t: BACKSTAMP FOR CERAMICWARE & BAKEWARE Applies t all ceramicware, bakeware, and venware. The bttm f each item must be permanently stamped (stickers are nt acceptable) with: The fficial Wrld Market lg (available n the Vendr Relatins website), REPRODUCTIONS ARE NOT ACCEPTABLE. Under the lg please place cuntry f rigin n the first line as shwn, claim instructins n the net line and care instructins n the final stacked line as shwn in the eample belw. The cuntry f rigin. Cuntry f rigin labeling regulatins: Care Instructins (if applicable). Optinal care instructins such as MICROWAVE SAFE, DISHWASHER SAFE, CAUTION: MAY GET HOT IN MICROWAVE, OVEN SAFE, STOVETOP SAFE are required if claimed. If these claims are made n the prduct the prduct must pass that required perfrmance tests. Fr prducts that have areas t small t accmmdate the belw sizing please cntact yur buyer fr directin. Please place the price ticket belw the back stamp, rient the price ticket t match the backstamp. If price ticket will nt fit belw the backstamp, yu may place ver backstamp. The backstamp lg template shwn in Figure 1-6 can be fund n ur Vendr Relatins website. Figure 1-6 Ceramicware/Ovenware Backstamp Cst Plus Management Services, Inc. 1-6 Fr updates t this manual, g t

10 1.7.5 NON-FOOD USE DECORATIVE WOOD Applies t nn-fd use wd items (e.g. bwls, trays) with which the custmer may use t prepare, stre, r hld fd. The fllwing wrding must be used as a sticky label instead f a permanent statement n the base: NOT FOR FOOD USE. MAY POISON FOOD. r NOT FOR FOOD USE FOOD CONSUMED FROM THIS VESSEL MAY BE HARMFUL. An additinal eplanatry statement can be added t the decrative wd item: DECORATIVE r FOR DECORATIVE PURPOSES ONLY INCENSE AND INCENSE HOLDERS Applies t all incense and incense hlders. The fllwing wrding must be used n a sticker attached t all items r printed n the incense b: LIGHT THE TIP OF THE BURN STICK AND BLOW OUT THE FLAME. ALWAYS PLACE BURN STICK ON A FLAME PROOF RECEPTACLE. DO NOT LEAVE UNATTENDED. KEEP OUT OF REACH OF CHILDREN AND PETS. Warning statement fr incense hlder: Cautin: Use with Recmmended * Length Incense Only. * Enter the maimum length f the incense that shuld be used n the red blank space. Length must be listed in U.S. unit and SI Metric CANDLES AND CANDLE HOLDERS Applies t all candles and candle hlders. The fllwing wrding must be used n a sticker attached t all items: The warning message must be left-aligned r centered. Fnt type: news Gthic Bld, Helvetica Bld, r equivalent sans serif fnt letters. The wrd WARNING must be in uppercase bldface letters, at least 1 mm (0.04 inch) high. Safety alert (eclamatin pint inside an equilateral triangle) must be at least 3 mm (0.12 inch) high. The wrd WARNING must be 10% larger than the largest type in the ther tet with the eceptin f the prduct title. Other than the wrd WARNING, the uppercase letters f the message must be at least 0.8 mm (0.03 inch) high. The requirements abve are accrding t ASTM Standard Specificatins fr Cautinary Labeling fr Candles Burned in a Hme (F ). Fr the mst updated requirement, check the ASTM website at See belw fr the newly added template fr Citrnella candles. Safety Use Instructin Candles and filled candles (candles with diameter 3.5 inch r greater) must state: T reduce sting, yu must trim wick t 1/4 each time candle is t be relit. Avid using in drafty areas. D nt allw wick trimmings t accumulate in wa pl. Place candle n temperature-safe surface. Never leave burning candle unattended. Candle hlders must state: Use with a type f candle* candle nly. Candle hlder may get ht during use. *Enter the type f the candle such as vtive, tea light, tapered, etc. n the red tet. Candle hlders fr taper candles must als mentin the maimum height f the candle that shuld be used as belw: WARNING T Prevent Fires Due t Tip Over, d nt use with a candle greater than X* inches tall. Cst Plus Management Services, Inc. 1-7 Fr updates t this manual, g t

11 *Enter the maimum height f the candle that shuld be used in place f the X. The height is in U.S. units and SI metric. The size f the letter must meet the requirement mentined in the warning label, s that the uppercase f the tet shuld be 10% smaller than the WARNING wrd. The template is shwn in Figure 1-7. Size and Placement f the Sticker The warning and safe instructin sticker must cver the whle base f the candle. This sticker must be attached t the back f the candle r cntainer in which the candle is sld. Fr candles sld in a package (e.g. taper candle and tea light), all infrmatin mentined abve can be printed n a sticker, a hang tag, r directly n the packaging. Eample Replace Candle Scent/Name With Jasmine Spice Figure 1-7A Template fr Candle Sticker Eample Replace Candle Scent Here With Jasmine Spice Figure 1-7B Template fr Hliday Candle Sticker (T be used upn apprval by Buyer) Cst Plus Management Services, Inc. 1-8 Fr updates t this manual, g t

12 Eample Replace Citrnella Name With Jasmine Spice Figure 1-7 C Template fr Candle Sticker - Citrnella Eample Replace Candle Hlder Name Here With Mercury Vtive Cup Figure 1-7 D Template fr Candle Hlder Sticker Cst Plus Management Services, Inc. 1-9 Fr updates t this manual, g t

13 Imprtant! The Red highlighted areas are input fields. Replace the infrmatin where it is shwn in Red with the apprpriate infrmatin that pertains t yur prduct. All infrmatin n this label must be printed in Black clr. Insert crrectly: Scent Name, Dimensin/Size in Inches (in) and Centimeters (cm), Cuntry f Origin, UPC, and Retail Price. If yu are creating yur wn barcde, yu must submit the barcde t the Buyer/Assistant fr review prir t printing. NOTE: Filled/Tea Light candles d nt need size dimensins, but d need the wa weight. The wa weight is the weight f the candle withut the cntainer. Place the wa weight in unces and grams, e.g. 12z (340g), in the space where the dimensins wuld g fr frmed candles. Refer t the chart belw fr the specific requirements fr yur type f candle. CANDLE REQUIREMENT Filled/Tea light Wa weight nly Taper/Irregular Height nly Vtive/Circular Diameter Height Vtive/Irregular Height nly Pillar/Circular Diameter Height Pillar/Square Width Height Use US Standard & Metric measurements fr all candles Submit label final artwrk t visual_art@cpwm.cm fr apprval befre prductin printing TOYS Applies t all tys. All warning statements must be placed n the frnt display panel f the prduct s package. Tys and games cntaining small parts must have the fllwing labels if they are intended fr children at least three years ld but less than si years ld. The rule nly applies t warnings regarding chking hazards presented by small parts, small balls, marbles and ballns. Definitins Ball a spherical, vid, r ellipsidal bject that is designed r intended t be thrwn, hit, kicked, rlled, drpped, r bunced. Further, it is a spherical, vid, r ellipsidal bject that is attached t a ty r article by means f a string, elastic crd, r similar tether. Small Ball a ball that, under the influence f its wn weight, passes in any rientatin, entirely thrugh a circular hld with a diameter f a.75 inches (44.4 mm) in a rigid template ¼ inches (6 mm) thick. Late Balln a ty r decrative item cnsisting f a late bag that is designed t be inflated by air r gas. The term des nt include inflatable children s tys that are used in aquatic activities. Marble a ball made f hard material, such as glass, agate, marble, r plastic, that is used in varius children s games, generally as a playing piece r marker. The term marble des nt include a marble permanently enclsed in a ty r game. Small part N ty r ther children's article subject t (a)(9) and t this part 1501 shall be small enugh t fit entirely within a cylinder with the dimensins shwn in Figure 1, when tested in accrdance with the prcedure in paragraph (b) f this sectin. In testing t ensure cmpliance with this regulatin, the dimensins f the Cmmissin's test cylinder will be n greater than thse shwn in Figure 1. (In additin, fr cmpliance purpses, the English dimensins shall be used. The metric apprimatins are included nly fr cnvenience.) Cst Plus Management Services, Inc Fr updates t this manual, g t

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15 Fr mre details and the mst updated warning requirement fr tys, refer t Cde f Federal Regulatin website (16CFR1500) at: Age Grading: Tys must be labeled t indicate the minimum age fr which they are intended. The age grade is generally epressed in terms f an age range such as 3-5 years r 3 years and ver. Tracking label Sectin 103 f the CPSIA, entitled Tracking Labels fr Children s Prducts, mandates, in pertinent part, distinguishing marks n all children s prducts and their packaging t enable the manufacturer and the ultimate purchaser t ascertain certain surce and prductin infrmatin. These markings are t enable the manufacturer, retailers and the ultimate cnsumer t ascertain the manufacturer r private labeler, lcatin and date f prductin f the prduct, and chrt infrmatin (batch, run number, r ther identifying characteristic). This means that all children s prducts and their packaging manufactured n r after August 14, 2009 must bear a permanent tracking label. (Children s prducts are prducts designed r intended primarily fr children 12 years f age r yunger.) The purpse f the label is t enable cnsumers t specifically identify prducts subject t safety recalls. Based n CPSC s requirements, please see fllwing required chrt infrmatin fr CPWM children s prducts Chrt Infrmatin CPWM Minimum Requirements PO # e.g. PO # Manufacture date (last mnth/year date f prductin) mm/yyyy e.g. Mfg 11/2009 Name f Manufacturer r Wrld Market lg if private brand City and Cuntry f Origin Tetiles/Plush Tetile and Plush prducts require a sewn in label. CPWM requires the sewn in label fllw the frmat and infrmatin shwn in belw templates. Cst Plus Management Services, Inc Fr updates t this manual, g t

16 Sewn In Label Tetile Tys/Children s Prduct Stuffed Ty Label Include: PO # MFG date prductin was cmpleted (mm/yyyy) Small Tys (Bin/ther small tys withut packaging when permanent markings nt feasible) Fr small tys where permanent markings are nt feasible, vendrs shuld apply a CPWM UPC ty tickets prvided by Avery Dennisn and Fineline Technlgies as they include CPWM chrt infrmatin. See belw fr the available ticket types: Sticky ticket Hang Tag Barbell Strip All Other Tys Labeling is nt permitted. Permanent chrt infrmatin must be n prduct and packaging (if any). PO # e.g. PO # Manufacture date (last mnth/year date f prductin) mm/yyyy e.g. Mfg 11/2009 Name f Manufacturer r Wrld Market lg if private brand City and Cuntry f Origin Cst Plus Management Services, Inc Fr updates t this manual, g t

17 Placement f Chrt Infrmatin n Packaging Header card - back f header card Package - adjacent t cuntry f rigin Vendr Chrt Infrmatin Vendrs shuld adhere t CPWM minimum chrt requirements even when yu have yur wn chrt infrmatin. If this cannt be dne, vendr will need t be able t prvide us with a crss reference fr CPWM chrt infrmatin by t QA@cpwm.cm STUFFED TOYS Applies t all stuffed tys. A "Stuffed Ty" is defined as fllws in the PA Stuffed Ty Regulatin: Any article intended fr use by infants r children as a plaything which is filled with r cntains any fiber, chemical r ther stuffing. If a stiffener is in a ty, it wuld need t be classified as a filling material under the scpe f Sectin Stuffed tys must be registered in the states f Pennsylvania and Ohi. Fr mre details, refer t the fllwing link: www2.tyassciatin.rg/am/template.cfm?sectin=stuffed_ty_licensing The stuffing/filler must be 100% virgin plyester material. Stuffed tys must have a sewn-in label with the fllwing frmat shwn in Figure 1-8. Figure 1-8 Ty Sewn-In Label LAW LABELS Applies t anything that cntains filler. Fr mre details abut Law Labels, including size requirements, refer t Internatinal Assciatin f Bedding and Furniture Law Officials (ABFLO) at Nt all Law Labels require the CA 116 and/r CA 117 Flammability Warning. Check the testing prtcl specific t yur prduct fr this requirement and refer t sectin fr mre infrmatin. Figures 1-9 and 1-10 shw the label frmat as f January 1, Since this frmat may change, the vendr is respnsible fr checking the ABFLO website fr the mst updated frmat. If yur cmpany has nt been issued a valid filler registratin number cntact QA@cpwm.cm ASAP fr further details. It can take 4 t 6 weeks befre new applicants are issued a number. Imprtant! The Red areas are input fields. Fill in the infrmatin where it is shwn in the Red bes with the apprpriate infrmatin. The red bes shwn here are fr reference nly; therefre the final label will be all white with black print nly. Insert crrectly: Filler Material, Registratin Number, Finished Size in Inches (in) and Centimeters (cm), Net Weight f Filling Mat in Grams (gms) and Ounces (zs), Federal RN #, and Cuntry f Origin. Cst Plus Management Services, Inc Fr updates t this manual, g t

18 Eample Insert 100% POLYESTER FIBER Here IMPORTED BY ADDRESS MUST BE LISTED AS SHOWN Figure 1-10 Law Label withut Flammability Warning NOTE: LABELS ARE NOT SHOWN TO SCALE Figure 1-9 Law Label with Flammability Warning FLAMMABILITY CA 117 Applies t all uphlstered furniture with filler and any cushins which are deemed t be sat upn. The fllwing wrding must be attached t the law label: THIS ARTICLE MEETS THE FLAMMABILITY REQUIREMENTS OF CALIFORNIA BUREAU OF HOME FURNISHINGS TECHNICAL BULLETIN 117. CARE SHOULD BE EXERCISED NEAR OPEN FLAME OR WITH BURNING CIGARETTES. Fr mre details abut the Flammability Warning CA 117, refer t the Califrnia Bureau f Hme Furnishings and Thermal Insulatin and t the Internatinal Assciatin f Bedding and Furniture Law Officials FLAMMABILITY FF 2-70 Applies t all rugs which fail fr flammability, but are less than 6ft in length and/r have a ttal surface area f less than 24sq ft. If the rug passes fr flammability, it des nt need t be labeled as passing, it nly needs t be labeled if it fails. The fllwing wrding must be attached t the care label fr rugs which fail FF 2-70: FLAMMABLE (FAILS U.S. DEPARTMENT OF COMMERCE STANDARD FF 2-70): SHOULD NOT BE USED NEAR SOURCES OF IGNITION. Fr mre details abut the Flammability Warning FF 2-70, refer t the Califrnia Bureau f Hme Furnishings and Thermal Insulatin at Rugs with a length f 6ft and greater and/r a ttal surface area f 24sq ft and greater must pass withut eceptin. Waivers will nt be granted. Cst Plus Management Services, Inc Fr updates t this manual, g t

19 FORMALDEHYDE EMISSIONS FROM COMPOSITE WOOD PRODUCTS The Califrnia Air Resurces Bard (CARB) intrduced a measure in 2009 t reduce Frmaldehyde Emissins frm Cmpsite Wd Prducts. If yu d nt manufacture items with cmpsite wd prducts yu may disregard this sectin. Beginning January 1, 2009 yu cannt purchase and r manufacture cmpsite wd prducts that d nt cmply with these standards. Standards can be fund at: All shipments t CPWM must be in cmpliance with this requirement. Yu cannt ship nn-cmpliant cmpsite wd prducts. All applicable prducts must have affied (t the master cartn and the finished gd) ur apprved CARB sticker. The template is lcated n ur vendr relatins website under CARB Label Template. Vendrs must als include a statement f cmpliance n all bills f lading r invices, which serves as a recrd f the sale f cmpliant prducts fr dwnstream custmers. The GTN cmmercial invice (Imprt Vendrs Only) includes the applicable CARB statement as an ptin t be included n the invice. Dmestic vendrs are required t add a statement f cmpliance n t their eisting cmpany invice fr every shipment. Vendr will be issued an Epense Offset Fee (Refer t the CPWM Vendr Guide sectin 6 fr mre details) fr nn-cmpliance. 1.8 LABEL ORDERING Once the vendr cnfirms the labeling requirements, the vendr must rder the labels. Labels such as care, cntent, prduct warnings and law labels may be rdered thrugh a supplier f yur chice. Avery Dennisn r Fineline Technlgies are available t print these types f labels. (Refer t the CPWM Vendr Guide sectin 2, fr cntact infrmatin). Labels such as care, cntent, prduct warnings and law labels must be included with yur samples submitted t the lab fr prduct testing. 1.9 VENDOR IN-HOUSE PRODUCT TESTING We require all vendrs perfrm in-huse prduct pre-testing prir t submitting a fresh sample t the testing lab (refer t Figure 1-11). If failures r damages ccur, mst can be easily analyzed and fied in-huse within a shrt amunt f time. Failure t d s may result in: Etra cst f prducing anther test sample Etra lab fees due t retesting Time delays (shipping transit time and 1 week testing turnarund) Figure 1-11 In-Huse Prduct Pre-Testing Prcedure Cst Plus Management Services, Inc Fr updates t this manual, g t

20 1.10 THIRD PARTY TESTING Figure 1-12 illustrates the testing lab Prduct/Transit Testing Prcedure. Vendr submits apprved samples t testing lab If a prduct als requires transit testing, additinal samples must be submitted in final prductin packaging Vendr imprves the prduct and/r packaging design as necessary Testing lab sends test results t the vendr/agent and CPWM Pass Third Party Testing Fail Fr furniture nly, CPWM Engineering advises crrective actin and prvides final apprval fr the revised sample and/r packaging design Vendr prceeds with prductin Testing lab sends test results t the vendr/agent and CPWM Figure 1-12 Prduct/Transit Testing Prcedure IMPORTANT: Vendrs must use the CPWM Test Request Frm which is available n ur Vendr Relatins website. CPWM has partnership with BV, which prvides a 30% discunt ff f the ttal invice price. Our partnership with SGS prvides a 25% discunt ff invice price. Refer t CPWM Vendr Guide sectin 2 fr cmplete details. Vendrs shipping prduct frm multiple factries (sub-cntracting) must submit a representative prductin run sample fr quality testing and transit testing frm each f the factries as required. The sample has t be clearly identified frm which factry it is manufactured. It is nt acceptable fr vendrs t epand r mve the prductin t anther facility withut prir apprval frm CPWM. Vendrs are respnsible fr all csts assciated with additinal quality tests if CPWM finds any quality issues (at pint f receipt r at any ther time). Artwrk/ care labels/ law labels Artwrk created by CPWM shuld nt be printed until the final apprval has been given by the buyer. Artwrk/ care labels/ law labels created by the vendr shuld nt be printed until a passing test reprt is issued by BV/ SGS and/ r a testing waiver frm (TWF) has been issued by QA. T ensure that BV/ SGS reviews yur labels, please make sure t include them with the samples sent t BV/ SGS fr testing. Please nte that BV/ SGS will accept prfs f artwrk/ care labels/ law labels. The labels d nt need t be printed in rder fr BV/ SGS t review them VENDOR INSPECTION The main bjective f an inspectin is t find all nn-cnfrming items (defective) based n the established defects classificatins. The acceptance r rejectin f an inspectin is based upn the accumulatin f critical, majr r minr defect(s) n each unit, turning each unit with defects int defective units using a given AQL chart Cst Plus Management Services, Inc Fr updates t this manual, g t

21 DEFECT VS. DEFECTIVE A defect is any nncnfrmance f the unit f prduct with the specified requirements. There are 3 types f defects: critical, majr and minr. A defective is a unit f prduct which may cntain ne r mre critical, majr r minr defects. There are 3 types f defective units: A critical defective unit cntains ne critical defect. A majr defective unit cntains ne r mre majr defect; 1 r mre majr defect and 1 r 2 minr defects OR 3 r mre minr defects. A minr defective unit cntains n mre than 2 minr defects EVALUATING INSPECTION RESULT One critical defective will autmatically fail the inspectin. Majr defective will be cunted and evaluate based n the AQL chart fr Majr Defective. Minr defective will be cunted and evaluated based n the AQL chart fr minr defective. Since minr defects are less serius than critical r majr, a lwer AQL level is used t determine the utcme f the inspectin with mre tlerance. Vendr must perfrm regularly scheduled inspectins. This includes Defects Classificatins, Inspectin Types, and the Mnthly Inspectin Summary DEFECT CLASSIFICATIONS There are 3 types f Defects Classificatins: 1 - Critical Defects A critical defect is likely t result in a hazardus r unsafe cnditin fr use, a vilatin f U.S. regulatins, and/r a litigius situatin. Critical defects include, but are nt limited t, the fllwing: Vilatin f any U.S. regulatin (e.g. labels incrrectly psitined n the entire shipment, missing cuntry f rigin label, incrrect care label). Hazardus r unsafe fr use by cnsumer (e.g. needle fragment in tetile item, nail prtruding frm wd item, b knife left inside package). Evidence f insect infestatin r mld grwth (visual r dr presence). Zer Tlerance (1 critical defect = 1 critical defective = failed audit). Detectin f ne critical defect, regardless f lcatin n the item, will result in a cancellatin f the shipment. 2 - Majr Defects A majr defect is likely t result in failure, r t reduce the functinality f the prduct fr its intended purpse. Cannt be sld as First Quality. Majr defects will result in the custmer rejecting and returning the prduct. Majr defects include, but are nt limited t, the fllwing: Affects appearance (e.g. nt representative f final sample, des nt functin as intended, cracked glass, pattern distrtin, clr smear). Affects durability (e.g. warped, inadequate cabinet jints, inadequate/lack f glue, brittle natural fiber in weaved items, inadequate tetile tear strength). Affects perfrmance (e.g. lighting fiture will nt light, candle wn t burn, cntainer lid des nt seal as intended, flding chair will nt clse, dining chair that rcks when placed n a level surface). Nn-cmpliance with apprved sample r specificatins (e.g. wrng item, wrng clr, r measurements ut f tlerance). Misture cntent f a wden item nt in cmpliance with CPWM standards. If the number f defectives fund is equal t r greater than the allwable limit (Reject Number), the audit will fail. 3 - Minr Defects Minr defects d nt significantly cmprmise the durability, appearance, r perfrmance f the item. Nt likely t cause custmer return. May be sld as First Quality. Cst Plus Management Services, Inc Fr updates t this manual, g t

22 Eamples: clr variatin n candles, small dents n the candle base. Three minr defects n the same unit are equal t ne majr defect. In additin, 3 minr defects n 3 separate units will be cnsidered as 3 minr defects. The number f minr defectives shall be used t rate the inspectin based n a lwer AQL level. At the lwer AQL level, each unit with ne r 2 minr defects will be cunted as ne minr defective. General Defects Classificatins Table 1-1 is nly a general list f defects classificatins fr all prduct categries. Refer t the specific Defects Classificatins list fr yur prduct categry (Sftlines, Hardlines, and Furniture). Table 1-1 General Defects Classificatins Descriptin Critical Majr Minr Label Incrrect r missing cuntry f rigin label Other incrrect r missing label cmpnents in entire shipment Labels incrrectly psitined n entire shipment Cmparisn t Apprved Sample and/r Specificatin Nn-cmpliance (incrrect r missing): General appearance Clr Size/capacity/weight Stem des nt supprt vessel r separates Prtective cvering Shade Decratin r distressed standard Finish Shape Cmpnents/attachments, including assembly instructin Incrrect pack fr multiple item Cntainers Display b Multiple item packs Finish Material/Surface Defects Incrrect materials Infestatin Oidatin/mld Cntaminatin within r n surface Surface blemishes Flaking f eterir cating Other csmetic issues-dents/marks/paint Very small surface blemishes Remvable finger prints Small dents n wden item Wrkmanship Defects Sharp r brken edges, cracked, sharp spikes, wire ends, wd r glass splinters Lse r brken knbs, handles, r rnaments Defrmatin f shape Uneven/unstable base Lid and/r ther cmpnents misfit Csmetic defects-dents/marks/paint Ecessive bubbles in glass Cst Plus Management Services, Inc Fr updates t this manual, g t

23 Ecessive seam marks Crazing Pr surface detail Unsightly and/r incnsistent seam mlding Incmplete buffing/ irregular plating Threads hanging in ecess f ½ inch Manufacturing by prduct Brken/cracked Ecessive, unpleasant dr Dusty r unclean item Minr mill flaws (small stubs and knts) n hand lmed fabric Assembly Instructins (Assembly f 1 unit is required) Prduct des nt assemble and/r assembly instructins are incrrect Prduct des nt assemble easily and/r instructins are unclear Tetile Nt pressed as specified Nt flded as specified Nt packed as specified Fabric flaws-hles, brken ends, drp stitches, vertical r hrizntal lines, nt cut n grain lines, snags, slugs, mis-weave Cnspicuus piling Printing defects, wrng and/r missing clr, incmplete cverage f clr, misregistratin, wrng pattern Mismatched stripe r plaid Nap nt as specified Skewed pattern r fabric Trims missing r incrrect Mis-matched clr within a set Stitch verlaps unattractively Seams puckered, twisted r nt aligned Uneven clsures/zipper Cnspicuus pressing defects Ecess threads-ver Bttm hem uneven Label Nt readily visible Nt legible Master Cartn Marking (missing r incrrect) The cuntry f rigin P.O. # SKU descriptin SKU# TTL/SPs (ttal units f inner cartns in each master cartn) TTL/PCS (ttal amunt f units in the master cartn) Net weight Grss weight CTN NO (cartn number) Inner Cartn Marking (missing r incrrect) SKU# SKU descriptin Number f pieces per inner cartn Packaging Cst Plus Management Services, Inc Fr updates t this manual, g t

24 Nn-cmpliance with the specified CPWM packaging rules 6 and published specificatins Prtective Packaging Design Vid areas nt filled as required Multiple items nt prperly separated (eceptin fr flatware e.g. frk, spn, and knives) Ecessive internal mvement Inadequate surface prtectin Inadequate edge prtectin Inadequate crner prtectin Sharp items nt adequately wrapped, suspended r islated Lse hardware nt bagged/cntained Difficult t unpack/repack INSPECTION TYPES Inspectins are cnducted at the vendr s website and must be perfrmed in a well-lit area apprpriate fr inspectin activity 7. The 3 types f inspectins required are Pre-Prductin Inspectin, In-Line Inspectin, and Final Inspectin. Refer t Figure 1-13 fr the diagram detailing these inspectins. Inspectins must be recrded n an Inspectin Summary Reprt. The vendr (r CPWM agent where applicable) is respnsible fr updating and maintaining this mnthly, and must prvide this reprt t CPWM upn request. The frmat f the reprt is chsen by the vendr/qa inspectr. Pre-Prductin Inspectin The Pre-Prductin Inspectin is an inspectin f raw material prir t the start f prductin. The bjective is t ensure that all materials are in accrdance with the sample apprved by the Buyer. Identifying any issues with the material quality as early as pssible will reduce the number f defective prducts. Prcedure The Pre-Prductin Inspectin Reprt must cntain the fllwing: SKU number (CPWM prduct SKU number) Descriptin f the item PO # Lt number Date f inspectin Date f prductin Vendr / Factry Factry Address Cuntry f Origin Units t be inspected, AQL, Acceptance and Reject number Prductin Status at time f inspectin The Pre-Prductin Inspectin is a useful methd fr alerting and wrking with the vendr t rectify prblems as early as pssible in the prductin prcess. Any prblems r discrepancies fund with the raw materials, cnstructin, measurement, clr, wrkmanship and/r hardware that are bserved during the Initial Inspectin must immediately be brught t the attentin f the Vendr Management and their wn QA s that immediate actin can be taken t rectify the prblems r discrepancies. A Pre-Prductin Inspectin reprt must be cmpleted fr every inspectin perfrmed and the vendr must be prepared t shw this reprt t CPWM upn request. As much f what is recrded n the reprt will als require a verbal eplanatin, frms shuld be cmpleted when bth the factry QA and the vendr s representative are tgether. The frequency f Pre-Prductin Inspectins required will depend upn the type f merchandise being prduced, the vendr s past perfrmance, and the rder quantity. A minimum f ne Pre-Prductin Inspectin fr each shipment must be perfrmed. 6 Fr packaging details, refer t Vendr Guide sectin 2. 7 The vendr assumes the rle f the inspectr unless there is an agent, in which case the agent acts as the inspectr. Cst Plus Management Services, Inc Fr updates t this manual, g t

25 Inspectin Schedule In rder t schedule Pre-Prductin Inspectins prperly and effectively, the vendr/agent s QA Department must be kept well infrmed f the prgress f the bulk prductin. The apprimate cmpletin dates fr the manufacturing f the prgram shuld be recrded by the merchandiser and passed t the vendr/agent s QA Manager t plan the inspectin schedule. Merchandising must fllw up with the relevant vendr and ntify the QA Manager prmptly f any changes in prductin schedules s that vendr/agent s QA inspectin schedules can be adjusted accrdingly. In-Line Inspectin The In-line Inspectin includes rechecking the raw material s quality, cnstructin, measurement, clr, hardware, labels, tags, bags, and wrkmanship with special attentin t finish, paint, plish, misture cntent, durability, and instructins. Inspect the abve criteria against the apprved sample. Packaging, inner bes and markings shuld als be inspected if available. Prcedure: The In-Line Inspectin Reprt must cntain the fllwing: SKU number (CPWM prduct SKU number) Descriptin f the item PO # Lt number Date f prductin Date f inspectin Vendr / Factry Factry Address Cuntry f Origin Units t be inspected, AQL, Acceptance and Reject number Prductin Status at time f inspectin (e.g. sanding, finishing, packing, etc) Any prblems r discrepancies fund must be brught t the attentin f the vendr management and their wn Q.A. s that actin can be taken t rectify the prblems r discrepancies immediately. Every time an In-line Inspectin is perfrmed at a factry, an inspectin reprt must be cmpleted and the vendr must be prepared t prvide this reprt t CPWM upn request. Since much f what is recrded n the reprt will als require a verbal eplanatin, the frms shuld be cmpleted when the factry Q.A. and the vendr s representatives are tgether. The frequency f the In-line Inspectin will depend upn the type f prduct being prduced, the prductin quality as perceived, the vendr s past perfrmance, and the rder quantity. If the In-Line Inspectin passes, prductin can be cntinued. If the In-Line Inspectin fails, the vendr must take crrective actin, and the inspectr must perfrm a re-inspectin until the material is deemed acceptable r until it is determined that it cannt meet standards. Final Inspectin The Final Inspectin shuld nly be carried ut when at least 80% f the shipment lt has been packed, with the balance cleared frm the prductin lines. Depending n the quality histry f the prductin factry, the QA inspectr might demand fr the shipment t be 100% packed befre cnducting the Final Inspectin. Fr sme items (e.g. very bulky items such as furniture), it is permitted t cnduct the Final Inspectin after the shipment is 50% packed. The Final Inspectin prcedure cnsists f a series f checks t ensure the accuracy f the clr, hardware, material, labels, measurements, wrkmanship and packaging. The AQL inspectin system, based n the MIL-STD-105E, shuld be used. Different AQL levels are used fr different prduct categries (refer t Table 1-2) Use 2.5 AQL MIL-STD-105E- Nrmal Level II Single Sampling Plan (refer t Table 1-3). It is imprtant that the QA inspectr determines the Sample Lt Levels required befre carrying ut the inspectin. It is the vendr s respnsibility t prvide a clean, well lit, and spacius wrk area t carry ut the inspectin. It is the QA Inspectr s respnsibility t ensure that the area prvided is adequate fr the purpse f inspectin; any inadequacies shuld be cmmunicated t the vendr/agent s senir management as sn as pssible s that issue culd be rectified. Each separate shipment and SKU will require a Final Inspectin cnducted by a QA Inspectr. Cst Plus Management Services, Inc Fr updates t this manual, g t

26 If the Final Inspectin fails, the QA Inspectr must perfrm a re-inspectin f the failed P.O. after the factry has taken steps t crrect (rewrk/replace) the rejected (defective) units. The subsequent Level II Single Sampling Plan inspectin fr that same P.O. shuld be carried ut at a lwer AQL f 1.5. If the same shipment fails the reinspectin, the fllwing subsequent inspectin fr the same P.O. shipment shall be at Level III (100%) als at an AQL f 1.5. In additin, if a shipment has failed, the factry must begin their final inspectin n the net 5 P.O. shipments at a Level II Single Sampling plan with an AQL f 1.5. Final Inspectin Date The QA Manager/Supervisr shuld plan the inspectin schedules in accrdance with the P.O. ship date. The Final Inspectin schedule is arranged and carried ut n each separate P.O. prir t shipment s as nt t adversely impact the ship date. The Final Inspectin cnsists f 6 different checks/verificatins: 1. Packaging Inspectin cnsists f checking the fllwing: Size and Cnstructin f Outer Cartn being used Cartn Marking Cntents f Cartn, including size/clr assrtment and quantity Individual item packaging inside the cartn is crrect and the packaging labeling is crrect The QA inspectr shuld recrd all findings in the sectins prvided n the Final Inspectin Reprt. The QA Inspectr shuld use the apprpriate AQL 2.5 Level II, Single Sampling Plan table t determine the number f cartns t be pened fr each shipment. As a general rule, regardless f the number f cartns packaged, a minimum f 3 cartns shuld be selected. The shipment will be rejected if ne r mre cartns are fund with packaging mistakes r ther nn-cmpliance 2. Quality Inspectin shall be carried ut by randmly select samples frm the entire lt (shipment). The sample selected shall be representative f the entire lt/shipment and must include sizes and different clrs/clr cmbinatins prprtinately as applicable. 3. Respnsibility It is the vendr s respnsibility t ensure the final inspectin at the established AQL is 100% cmpliant. In the event that CPWM fails a shipment at an AQL 2.5 Level II, Single Sampling Plan during a CPWM inspectin, vendr will be respnsible fr all csts assciated with the CPWM inspectin. Vendr is required t dcument all defects and maintain a recrd f the factry s crrective actin plan (CAP). These dcuments must be readily accessible if requested by CPWM. Table 1-2 General AQL MIL-STD-105E- Nrmal Level II Single Sampling Plan Use fr General AQL Level 2 Level 3 100% inspectin(srting) 1.5 Majr defective all categries Majr defective all categries 2.5 Minr defective all categries. Minr defective all categries 4.0 Cst Plus Management Services, Inc Fr updates t this manual, g t

27 Table 1-3 represents the sample size required per SKU rder quantity and the Accept and Reject Number per tested sample fr Majr defects nly Table AQL MIL-STD-105E- Nrmal Level II Single Sampling Plan 2.5 AQL Nrmal Level II Single Sampling Plan SKU Order Quantity Sample Size Accept Reject , Eample (refer t Table 1-3): If the P.O. calls fr 300 units f SKU t be shipped, then it falls int the categry f units and the required sample size fr the vendr t inspect wuld be 50 units. If n mre than 3 majr defectives are fund, the shipment is acceptable. If 4 r mre majr defectives are fund, the shipment is subjected t a 100% inspectin by the vendr. Please nte that the abve nly lists the number f Majr defectives. Prcedure Once selected, the samples shuld be taken t the designated inspectin area fr evaluatin. Prper visual inspectin is very imprtant. The QA Inspectr must ensure that the reference sample r pht he/she has recrded has been apprved by CPWM. It is necessary t inspect every single selected sample in the lt. It cannt be assumed that the selected sample lt is either gd r bad after inspecting a few samples; therefre every sample must be thrughly inspected. Verify that all utside cartn labeling details n the item match the labeling details n the package (e.g. size, SKU, etc). Check that the ther labels details are als crrect (e.g. cuntry f rigin etc). The QA Inspectr will cnduct the drp test as well as check the packaging methd in accrdance with the apprved transit/packaging labratry reprt. Eamine the item: If applicable, check the materials fr quality, clr, and shading. Check fr dampness (take misture reading as applicable), bilgical presence, and (ffensive) dr. Review the available raw material, swatches, labels and accessries, and cmpare them t the apprved samples and the CPWM Furniture Standards. Recrd the cmments and findings n the Material Inspectin Reprt. Review the prductin (r cmpnents) fr the fllwing (as applicable): Accuracy f design against the apprval sample Accuracy f cnstructin against the technical specificatins Material quality and clrs Wrkmanship Clr shade Assembly Functin Secure jining Measurements Sharp edges/sharp pints Finish Hles/Scratches/Pit marks/dents Dirt/Oil stains Misture Cntent/Mld/Cracks/Odr (ffensive) Clr differences within ne piece Cst Plus Management Services, Inc Fr updates t this manual, g t

28 Packaging cmpnents are crrect AI instructins (as applicable) are eligible and have a cuntry f rigin marking/label All findings shuld be recrded n the Inspectin Reprt and cntain the fllwing: P.O. number SKU number Descriptin f the item SKU rder quantity Merchant/Buyer Vendr Cuntry f Origin Units inspected, Acceptance Number, and Rejectin Number 4. Misture Cntent (M.C.) Mnitring CPWM will check the M.C. f wd and cellulse derived prducts, including packaging, fr acceptability and cmpliance. The M.C. f 10% upn prduct receipt is the accepted standard. Vendrs shuld be knwledgeable abut M.C., and shuld always cnsider temperature and humidity and their affect n the prduct in the United States climate. Any critical defects resulting frm dimensinal mvement, mld, ffensive dr, r fracture will be cnsidered unacceptable regardless f the measured M.C. at prductin time. The MC limit fr indr prduct is 8-12%. A target f 8-10% is preferred. Fr utdr items CPWM will advise as necessary. 5. Assembly Test Assemble 3 samples accrding t the prvided assembly instructins. The shipment cannt be released if the assembly test fails t meet the belw criteria: The assembly instructins are crrect, easily understd, and clean The prvided tls are f the crrect size fr the hardware The hardware pack (cmpnents and special tls) required fr assembly are prvided and are the crrect size and qty as required by the AI The cmpnents fit tgether prperly after assembly Assembled items functin as intended (drawers mve smthly, drs clse withut catching, magnetic clasps clse and hld drs, tables and chairs are leveled, etc) 6. Packaging The vendr must ensure packaging integrity, placement and material quality is f the dcumented sample in the passing BV transit test reprt. If a drp test is cnducted n prductin samples, there shuld be n issue in achieving passing test results. An in-huse drp test n a prductin sample is highly recmmended t avid transit issues. Any changes made t packaging after passing transit testing must be apprved by CPWM Packaging Engineering. Vendr will be issued an Epense Offset Fee (Refer t the CPWM Vendr Guide sectin 6 fr mre details) fr unapprved changes. 7. Final Inspectin Reprt: The inspectr must cmplete and file a Final Inspectin Reprt, and be prepared t prvide this reprt t CPWM upn request. The frmat f the reprt is chsen by the vendr/qa inspectr. If the Final Inspectin passes, the inspectr issues the authrizatin t prceed with shipment. If the P.O. passes the re-inspectin, the inspectr issues the authrizatin t prceed with shipment. If the P.O. fails the re-inspectin, the shipment is held at the vendr s warehuse. The inspectr must send a cpy f the inspectin result t CPWM (r agent where applicable) fr further instructin. T release the shipment, a written authrizatin frm CPWM (DMM r Senir Buyer) must be btained and signed ff by the agent ffice (DMM). Furniture Vendrs ONLY. Yu are required t submit all FINAL inspectin reprts by sku/po t CPWM n later then 24 hurs prir t the ship date nted n the PO. Key pints t remember: Inspectins (all three levels) are required fr every sku/po shipment. Only the FINAL inspectin reprt is t be sent t CPWM. Cst Plus Management Services, Inc Fr updates t this manual, g t

29 If the sku/po is manufactured in multiple factries, final inspectin dcuments must be submitted t CPWM frm each factry. If the Final Inspectin passes, the inspectr issues the authrizatin t prceed with shipment. If the P.O. fails the re-inspectin, the shipment is held at the vendr s warehuse. Vendr/agent must cmmunicate failures t the CPWM buyer ASAP. Please cpy qa@cpwm.cm n yur cmmunicatin. Skus with failed inspectin results cannt be released fr shipment withut the apprval f CPWM. Inspectin dcuments must be submitted in English. Final Furniture inspectin dcuments must be submitted t qa@cpwm.cm. Please use the fllwing applicable statement in the subject line: SKU#: XXXXXX PO: XXXXXXXXX Final Inspectin Dcument Passing Results SKU#: XXXXXX PO: XXXXXXXXX Final Inspectin Dcument Failing Results MONTHLY INSPECTION SUMMARY Each Final Inspectin must be recrded n an Inspectin Summary Reprt. The inspectr is respnsible fr updating and maintaining this mnthly, and must prvide this reprt t CPWM upn request. The Mnthly Inspectin Summary must cntain the fllwing: Vendr name Agent name (if applicable) Cuntry Inspectin date PO# Department number SKU# Item s descriptin Quantity Unit Available Quantity Unit Inspected Quantity Unit Rejected Result (Pass/Fail) Cst Plus Management Services, Inc Fr updates t this manual, g t

30 Figure 1-13 Vendr Inspectin Prcedure 8 Or agent where applicable. Cst Plus Management Services, Inc Fr updates t this manual, g t

31 1.12 TRANSIT TESTING CPWM Buyers will determine if a prduct requires transit testing, therefre cntact yur CPWM Buyer t cnfirm if transit testing is required fr yur prduct(s). Hwever, all furniture and lamp items are required t be transit tested. In the event transit tests are waived, vendrs are required t cmply with the minimum packaging guidelines as published n ur Vendr Relatins website. Please cnsult with packaging@cpwm.cm if any assistance is needed. Refer t the CPWM Vendr Guide fr mre details. CPWM Packaging Engineering has the final authrity n all transit test results frm BV. Fr questins regarding shipping fragile prducts and the ISTA transit testing requirements, cntact packaging@cpwm.cm. All vendrs are strngly encuraged t cnduct in-huse drp testing even if hard-line prducts are waived frm transit testing. Fr thse that require testing, it is als recmmended t achieve successful results prir t submitting a fresh (un-tested) packaged sample t BV fr transit testing (refer t Figure 1-14). ISTA Transit Test Prtcl Figure 1-14 In-Huse Transit Pre-Testing Prcedure The ISTA test perfrmed will be dependent n yur cartn physical characteristics as detailed in the table belw. Tests cnsist f vibratin, cmpressin and drp tests: IF YOUR PACKAGE IS AND SELECT CPWM Prtcl 6 sided cartn ( like a cube) Less than 150 lbs (68 Kg) ISTA -1C CP-9029-US 6 sided cartn ( like a cube) Mre than 150 lbs (68 Kg) ISTA -1D CP-9029-US Flat cartn (e.g. mirrr) Less than 150 lbs (68 Kg) ISTA - 2D CP-9057-US Elngated cartn (e.g. side Rail) Less than 150 lbs (68 Kg) ISTA - 2E CP-9058-US Furniture attached n a custm pallet Palletize CP-9052-US This plicy des nt apply t cartns with a grss weight f mre than 150 lbs (68 kg). Cntact packaging@cpwm.cm if yur package grss weight is mre than 150 lbs (68 kg). Lse Lad Vibratin Test - (fr vendr reference nly) This prtin f the test cnsists f a 45 minutes package vibratin test: 15 minutes in the base dwn 15 minutes in the side dwn 15 minutes in the back dwn rientatins The frequency f the test platfrm shall be adjusted until the package just leaves the platfrm surface. 9 Fr BV Prtcls, refer t Appendi B. Cst Plus Management Services, Inc Fr updates t this manual, g t

32 Free Fall Drp Test (required fr in-huse drp testing) This prtin f the test cnsists f a series f ten (10) free-fall drps frm a height that varies with the cartn grss weight as utlined in Table 1-5: Table 1-5 Drp Height Cartn/Package Grss Weight Drp Height English (lbs) Metric (Kg) English (inch) Metric (cm) Test surface When perfrming the in-huse free fall drp test, select an even, smth, and rigid surface such as a cncrete flr. N uneven, carpeted, wden r dirt flr surfaces are allwed. Identify the critical crners Pick the mst fragile crner f the packaged item, marking that crner as 1 st. If yu d nt knw where the mst fragile crner f the item is lcated, select the crner where the cartn-manufacturing jint (vertical seam f the cartn) is lcated (refer t Figure 1-15). 1 st crner Critical crner (Manufacturer jint) Figure 1-15 Identifying Critical Crners Drp Testing Technique When perfrming the drp, especially n critical crners and edges, the rientatin f the cartn must be such that the entire weight f the cartn is cncentrated nt ne pint the critical crner r edge being tested. Refer t figure 1-16 fr the diagram illustrating this prcedure. Figure 1-16 Drp Testing Technique Cst Plus Management Services, Inc Fr updates t this manual, g t

33 Drp Sequence Orientatins f the impacts are as fllws and must be perfrmed in the fllwing rder, as illustrated in Figure 1-17: 8 1. Mst fragile crner (manufacturer s crner) 2. Shrtest edge radiating frm that crner 3. Medium edge radiating frm that crner 4. Lngest edge radiating frm that crner 5. Flat n ne f the smallest faces 6. Flat n the ppsite small face 7. Flat n ne f the medium faces 8. Flat n the ppsite medium face 9. Flat n ne f the largest faces 10. Flat n the ppsite largest face Figure 1-17 Drp Sequence Carefully inspect fr damage after the in-huse drp test is cmpleted. If n damage is fund, pack and send a fresh (untested) sample t the BV test lab t avid inherent stress frm previus drps. Failing t send a fresh sample t BV may result in lss f time and additinal cst due t a ptential test failure DC RECEIVING INSPECTION DC Receiving Inspectin uses 2.5 AQL ANSI ASQ Z1.4 MIL-105E- Special Level 1 Inspectin as standard. Table 1-6 represents the sample size required per P.O. rder quantity and the Accept and Reject number per tested sample. Table AQL ANSI ASQ Z1.4 MIL-105E- Special Level 1 Inspectin P.O. Quantity Sample Size 2 t t t 35,000 5 Over 35,000 8 Majr Defective Accept Majr Defective Reject 0 1 Please nte: This standard receiving inspectin shall be perfrmed internally at CPWM at ur discretin. It is a cursry inspectin t determine the likelihd that a PO shipment will meet ur quality standard. In the event that the Special Level I Inspectin fails, a Nrmal Level II Inspectin (refer t Table 1-4), will be perfrmed. Eample: A PO shipment f 520 units is inspected upn arrival at the CPWM DC. Five (5) units are randmly selected and inspected. If ne (1) r mre majr defective(s) is/are fund, the shipment fails the Receiving Inspectin. This failure warrants CPWM t cnsider a Level II Inspectin. Refer t Figure 1-18 fr the diagram illustrating this prcedure. Cst Plus Management Services, Inc Fr updates t this manual, g t

34 Figure 1-18 DC Incming Inspectin Prcedure Cst Plus Management Services, Inc Fr updates t this manual, g t

35 1.14 INSPECTION BY THIRD PARTY SERVICES PRODUCT Third party inspectins are typically cnducted fr a new vendr and/r a new prgram, r fr prir persistent quality issues. Only the Buyer r the CPWM QA department can initiate third party inspectins. Inspectin Appintment Scheduling Prcedure QA frwards the frm t bth the vendr 10 and the inspectin service via . Inspectin service cnfirms the receipt f the request. Inspectin scheduling ccurs between the inspectin service and the vendr (CPWM plays n rle in this prcess). Si days ntice is required fr all scheduling changes. It is the vendr s respnsibility t cntact the inspectin service directly fr any appintment changes. Vendr s Rle in the Inspectin Prcess POs flagged fr inspectin may nt ship withut authrizatin frm the inspectin service r CPWM. POs must have already passed vendr final inspectins. The entire PO must be 100% cmplete; minimum 50% packed (large items such as furniture need nly 10 units packed). Apprved samples shuld be available t reslve ptential defect disputes. A clean, well-lit area apprpriate fr the prduct inspectin must be available fr the inspectr s use. Sampling Methd ANSI ASQ Z1.4 Nrmal Level II Single Sampling Plan 2.5 AQL fr Sftlines and Nn-Furniture Hardlines and 4.0 AQL fr Furniture Majr defects nly. Critical defective Zer tlerance (if 1 critical defect is fund, the lt fail the inspectin) Majr defective see Defects Classificatins fr eample and definitins. Minr defective 3 minr defects n the same unit will be treated as 1 Majr defective. In general, minr defectives are treated at a lwer tlerance than Majr defectives (Nn-Furniture 4.0 AQL and Furniture 6.5 AQL). Inspectin Cnclusins Table 1-7 Inspectin Cnclusins Cnclusin Circumstance Actin Abrt Inspectr attempts the inspectin but the entire P.O. is nt ready N Shipment Reschedule the inspectin Pass Shipment cnfrms t CPWM standards Ship Fail Shipment des nt cnfrm t CPWM standards N Shipment 100% inspectin Reschedule the inspectin Hld Requires decisin frm CPWM N Shipment Wait fr CPWM decisin Payment fr Inspectins CPWM pays fr the first cmpleted inspectin (regardless f Pass/Fail/Hld cnclusin). The vendr pays fr Abrted (shipment nt ready fr inspectin) and all re-inspectins. Reprts The inspectr is required t leave a cpy f the inspectin reprt with the vendr befre leaving the premises. The inspectr is required t review all rejected units and reasns fr rejectin with the vendr. Samples and Phts Failed and On Hld inspectins require samples and/r phts t substantiate cnclusin. The inspectr frwards samples immediately t CPWM QA Department at QA@cpwm.cm using the CPWM shipping accunt number. Cntact the Buyer fr this accunt number. Disputes Cntact CPWM QA Department at QA@cpwm.cm immediately. D nt ship until the dispute is reslved in writing. 10 Or agent where applicable. Cst Plus Management Services, Inc Fr updates t this manual, g t

36 II. HARDLINES HARDLINES Kitchen, Ceramics, Glassware, Beverage Accessries, Artisan Gifts, Jewelry, Organizatin/Strage, Candles, Frames, Seasnal, Pster/Cards, Paper, Tys 2.1 HARDLINES DEFECTS CLASSIFICATIONS Table 2-1 Hardlines Defects Classificatins Descriptin Critical Majr Minr Ckware Flaking r imperfectin in nn-stick cating Bakeware Flaking r imperfectin in nn-stick cating Glassware Chips, cracks Ecessive air vids Particulate matter Flat spts, bumps Dinnerware, Ceramics, and Terractta Oil marks, dirt r stains that cannt be remved Surface - cracks, chips, checking, r scratches Shape - uneven, unbalanced with distrtin Black spts: mre than 3 black spts n the prduct Thrugh hle n the prduct Decals: brken, frizzle, scratch r distrted shape Lumps and glaze runs Pinhles n the prduct glazing surface Ckware, Cutlery/Flatware, Serving Utensils, Tls Lse handles-rivets raised, missing r lse Prducts nt sheathed and/r bed in entire shipment Crrsin r pitting Stress crack in bdy, blades r handles Lse bristles Decrative Accessries Pinhles and ther glaze/finish defects Lumps and glaze runs Christmas Ornaments Cracked r brken Pinhles and ther glaze defects Lumps and glaze runs Strage Prducts Hles nt drilled, mis-aligned r wrng size in entire shipment Pinhles and ther glaze defects Lumps and glaze runs Lighting and Electrics Open r epsed wires n individual prduct Bad circuit, light des nt wrk Lamps unstable (must pass 12 r 8 degrees tilt test) Als refer t sectin in reference t specific parts where apprpriate Cst Plus Management Services, Inc. 2-1 Fr updates t this manual, g t ww.wrldmarketcrp.cm/vendr-relatins/

37 II. HARDLINES Descriptin Critical Majr Minr Clcks Cuntry f rigin label t appear n mvement and casing Mvement nt accurate Hands nt firmly attached Face nt aligned prperly Crystal r glass hazy, scratched, r cracked Other parts nt secure Cst Plus Management Services, Inc. 2-2 Fr updates t this manual, g t ww.wrldmarketcrp.cm/vendr-relatins/

38 III. SOFTLINES SOFTLINES Tetiles, Pillws, Bath, Bedding, Garments 3.1 SOFTLINES DEFECTS CLASSIFICATIONS Table 3-1 Sftlines Defects Classificatins Descriptin Majr Minr Fabric Finishing Defects Bwing The wven filling yarns r curse rws in knit fabrics lie in an arc acrss the fabric width - On stripes, plaids, r patterns - On slid clrs Clr ut Blank patches in the print pattern caused by clr running lw in the printing machine Clr smear Blurred edges and pattern distrtin caused by clr being smeared during printing Crease mark Crease line which cannt be pressed ut caused by fabric flds during finishing prcess Print ut f register Pattern distrtin caused by print rllers being ut f synchrnizatin Scrimp Areas which are nt printed caused by fabric being fld Water spts during printing Bltches r spts f different clrs caused by fabric being left t lng befre drying Cnstructin Defects Fabric Unapprved substitutin f fabric Cmpnents Unapprved substitutin r missin f cmpnents part Clr deviatin Unapprved substitutin r pr match f clr r pattern cmpared t apprved swatches Shading Mis-matching cmpnents within a set Siling Cnspicuus il mark, spts, stains; marks left after remving il, spts, r stains Style Unapprved substitutin f style r features Size Incrrect size/dimensin Sewing Defects Brken stitch In functinal r decrative seam In nn-functinal seam Skip stitch Skipped stitch that can cause stitch unravel Open seam Sewing peratr des nt catch all plies f fabric int the seam Raw edges Unfinished hem r seams with raw edges which will fray Waste Any waste sewn int the fabric Needle damage Any needle chews r hles which can develp int fabric damage Measurement Defects Measurement Nt within specified tlerance Labeling Defects Cuntry f rigin Missing, incrrect, r illegible Fiber cntent Missing, incrrect, r illegible Care label Missing, incrrect, r illegible Warning Missing, incrrect, r illegible Cst Plus Management Services, Inc. 3-1 Fr updates t this manual, g t

39 III. SOFTLINES Descriptin Majr Minr Brand Missing, incrrect, r illegible Miscellaneus Defects Odr/smell Present Mildew Present Others Any ther bvius defects which will affect the appearance r use f the prduct. 3.2 DEVELOPMENT/BULK PRODUCTION SUBMISSION PROCESS All fabrics must be submitted fr review and apprval t the applicable buyer. Refer t the dcuments titled CPWM Bulk Prductin Submissin Prcess and CPWM Tetile Develpment Submissin Prcess. Refer t the frms titled CPWM Develpment Frm - Bulk Submissin fr Yarn Dye Prints, and CPWM Submissin Frm Lab Dip Bulk Submissin. Dcuments and frms are available n ur Vendr Relatins Website. 3.3 SOFTLINES PRODUCT SPECIFICATIONS Garments All fabrics must meet the requirements f 16 CFR 1610 STANDARD FOR THE FLAMMABILITY OF CLOTHING TEXTILES that includes children s clthing and adult clthing. Of curse, children s sleepwear must meet 16 CFR 1615/1616. These laws have been applicable since the 1950s (c) Specific eceptins. This standard shall nt apply t: (1) Hats, prvided they d nt cnstitute r frm part f a cvering fr the neck, face, r shulders when wrn by individuals; (2) Glves, prvided they are nt mre than 14 inches in length and are nt affied t r d nt frm an integral part f anther garment; (3) Ftwear, prvided it des nt cnsist f hsiery in whle r part and is nt affied t r des nt frm an integral part f anther garment; (4) Interlining fabrics, when intended r sld fr use as a layer between an uter shell and an inner lining in wearing apparel. Specific eemptins. Persns and firms issuing an initial guaranty f any f the fllwing types f fabrics, r f prducts made entirely frm ne r mre f these fabrics, are eempt frm any requirement fr testing t supprt guaranties f thse fabrics: Plain surface fabrics, regardless f fiber cntent, weighing 2.6 z. per square yard r mre; All fabrics, bth plain surface and raised-fiber surface tetiles, regardless f weight, made entirely frm any f the fllwing fibers r entirely frm cmbinatin f the fllwing fibers: acrylic, mdacrylic, nyln, lefin, plyester, wl. If yu have adult clthing that falls within an eemptin, yu can certify that yu cmply with 16 CFR 1610 because yu are eempt under a specific prvisin (if yu already prvide a guaranty t that effect, yu can mst likely certify by referencing that guaranty). Nte that guarantees may be prvided vluntarily if yu are a US imprter r manufacturer (part 1608). Otherwise yu are required t be in cmpliance with 16 CFR 1610, and will have t prvide certificatin fr general cnfrmity t that effect as f 2/10 (nce the temprary stay n testing and certificatins is lifted). (Children s prducts will als be subject t third-party certificatin as f that date). Fr mre details, refer t the fllwing link: The belw infrmatin are the prduct specificatins fr each categry as nted by the tetiles/ pillw/ bedding Buyer. Please prduce prduct based n these specificatins. Tetiles Belw infrmatin are required prduct specificatins fr the tetile categry. Deviatins frm these specificatins must be apprved by the buyer. Categry Dimensin Preferred Fabricatin Placemat 13in 19in Fiber r Cttn Napkin 20 in 20in with 1/2in mitered hem Cttn Runner 16in 90in Fiber r Cttn Cst Plus Management Services, Inc. 3-2 Fr updates t this manual, g t

40 III. SOFTLINES Tableclth 60in 60in, 60in 90in & 60in 120in sizes with 1/2in mitered hem. Cttn Kitchen Twel 20in 28in with a 3 way fld, lcker lp & J-Hk Cttn, MUST PASS ABSORBENCY Aprn Generally 31in lng, Cinch Neck tie preferred Cttn- 2/20's 20's casement Pthlder 8in 8in with hanging lp Cttn Sheeting Bedding Belw infrmatin are required prduct specificatins fr the bedding categry. Deviatins frm these specificatins must be apprved by the buyer. Categry Dimensin Preferred Fabricatin Tp f Bed 86in 86in Full/Queen, 20in 26in Standard Sham, and 96in 110in King (avail. Online nly) Cttn, Ply r Sateen finishes Additinally: if yu have different quilting techniques, please send technical drawings r small crner swatches. Windw Panel Tlerance Belw infrmatin are the required size tlerances fr windw panels. Per the belw chart yu will see that n panel shuld be less than the claimed size. A panel can, hwever, be slightly larger than the size claimed. Refer t the belw chart fr details. Size Tlerance n length Tlerance n width 84in -0in/+1/2in -0in/+1in 96in -0in/+1in -0in/+1in Pillws Belw infrmatin are required prduct specificatins fr the pillw categry. Deviatins frm these specificatins must be apprved by the buyer. Categry Dimensin Preferred Fabricatin Tss 16in 16in, 18in 18in, 20in 20in r 14in 18in fr lumbar. All pillws must have a hidden bttm zipper (DTM). Cttns, Ply, Linen/Cttn blends Fill qualities must meet specificatins nted belw. Deviatins frm these specificatins must be apprved by the buyer. Flr Cushin 24in rund r square Cttns, Ply, Linen/Cttn blends. Must pass CA flammability. Thrws 50in 60in with fringe Acrylic r Cttn. Flded with cardbard insert, cttn tie and hangtag. Hangtag must be attached directly t the thrw & nt t the ties. Chair pads 17in 17in with back crner ties r Velcr straps Cttns, Ply, Linen/Cttn blends Pillw Fill Specificatins Pillws prduced fr CPWM must be filled as fllws: 16in 16in gms (+50 Gms fr heavier fabrics) 18in 18in gms (+50 Gms fr heavier fabrics) 20in 20in gms (+50 Gms fr heavier fabrics) Larger than 20in 20in - Cntact buyer fr specificatins. Cst Plus Management Services, Inc. 3-3 Fr updates t this manual, g t

41 III. SOFTLINES Fiber Fill Specificatins Yu are requested t use CONJUGATE fiberfill fr all tss pillws and flr cushins. Deviatins frm these specificatins must be apprved by the buyer. T be mre specific, 15 deniers silicnised cnjugate fiber shuld be used fr tss pillws. 7 deniers nn silicnised cnjugate fiberfill shuld be used fr flr cushins. Reasns fr using CONJUGATE fiberfill: The special technlgy used t prduce cnjugate fiberfill ensures that the spiral crimps in the fiber are far mre stable than the cntemprary filling fibers. Better lft and resilience. The engineered hllw crss-sectin with up t 25% hllwness traps air between the fibers making it fluffier and sfter. Pillws, cushins, quilts, garment, insulatin, uphlstered furniture, sft tys. General Recvery Pattern One hur and n its wn - 78% t 84% One hur and fluffing - 92% TO 94% There is never 100% recvery Zippered Pillw Labeling Requirements Zippered pillws shuld be labeled per the fllwing: The law label must be attached t the filler/insert. A secnd law label must als be attached t the uter shell if it has a zipper as required by ABFLO. Care instructins and fabric cntent: Attach a care label t the inside f the shell itself. Yu must fllw the care label frmat shwn in sectin 1.5 f this manual. PLEASE NOTE: CARE AND FABRIC CONTENT CANNOT BE PRINTED ON THE LAW LABEL. Care and cntent labels must never be placed n tp f the law label. The law label attached t the filler and care labels must be tucked inside the shell and the pillw shipped t us fully zipped. Yu must cntact the Buyer t discuss vacuum packing. If the pillw can be vacuum packed, we shuld cnsider this ptin as the freight/ cube savings are dramatic. Cst Plus Management Services, Inc. 3-4 Fr updates t this manual, g t

42 III. SOFTLINES A "hangtag" ticket must be attached t the utside f the pillw. The ticket attachment must be run thrugh the seam. Sticky tickets must never be used. Pillws withut a zipper, "hangtag" ticket must be placed n the bttm, left hand-side f the pillw. Pillw Zippers Zippers must be lcated n the bttm seam, hidden and dyed t match the pillw unless therwise specified by the Buyer. 3.4 PERSONAL CARE SPECIFICATIONS Basic Requirements fr Bath & Bdy Prduct Labeling A declaratin f identity the cmmn/usual name f cmmdity. This is lcated n the frnt f the label. If prduct is making a claim, testing is required t validate (e.g., nn-tic, all natural, any type f medicinal claim, etc). The FD&C Act defines csmetics as articles intended t be applied t the human bdy fr cleansing, beautifying, misturizing, prmting attractiveness, r altering the appearance withut affecting the bdy's structure r functins. Included in this definitin are prducts such as skin creams, ltins, perfumes, lipsticks, fingernail plishes, eye and facial make-up preparatins, shamps, and any material intended fr use as a cmpnent f a csmetic prduct. Sap prducts cnsisting primarily f an alkali salt f fatty acid and making n label claim ther than cleansing f the human bdy are nt cnsidered csmetics under the law. If a claim is made n the packaging f a sap bar ther than cleansing, all requirements applicable t csmetics will apply t yur sap bar. Please refer t the prtcl fr the applicable testing requirements. Quantity f the cmmdity in the lwer 30% f the principal display panel area, in a size depending upn the area f the principal display panel. Smallest letter at least This is lcated n the frnt f the label. Prduct must list the net weight in US and Metric. All prducts must als cntain verbiage NET WEIGHT". Multiples must list individual weight and cmbined weight (e.g., set f 3 sap wuld be labeled as: net wt each 1.0 z / 28.3 gr ttal net wt 3.0 z / 84.9 gr). Fnt size fr net cntents: 1/16 (Principal Display Panel less than 5 sq inches) 1/8 (PDP 5-25 sq inches) 3/16 (PDP sq inches) The name, city, and ZIP cde f the manufacturer, packer, r distributr. The cnnectin f a distributr must be shwn (e.g., packed fr, distributed by ). This is lcated n the back f the label. Typically this is lcated n the bttm prtin f the label. Made especially fr Cst Plus Inc. Oakland, CA A declaratin f cuntry f rigin. This is lcated n the back side f the prduct typically under ur name and address. Made in XXXXXXX A declaratin f use. This is lcated n the back f the prduct. Directins n hw t use the prduct shuld be included. (sap bars is an eceptin t this) A declaratin f warning. This is lcated n the back f the prduct. If applicable a warning statement must be listed (e.g., Fr eternal use nly, Keep ut f reach f children, etc). A declaratin f ingredients. This is lcated n the back f the prduct. The ingredient statement must be reviewed and apprved thrugh the testing lab. The ingredient declaratin must be cnspicuus s that it is likely t be read at the time f purchase: Cst Plus Management Services, Inc. 3-5 Fr updates t this manual, g t