Citizen's Charter of Water Supply Department

Transcription

1 Citizen's Charter of Water Supply Department Specific Service Application Total fees Documents Submit Time limit for For enquiries For complaints/ Sought Procedure Payable needed application to providing the contact suggestions service contact 0"1 0"1 New connections - Form available As per budget Trade licence Assisstant 4 working days Zonal Executive Zonal Executive Industrial at KMC website schedule KMC property tax Engineer from deposition Engineer Engineer Commercial and clearance certificate of necessary Institutional (ICl) 'No Objection Certi- (Water Supply) charges ficate from the owner of the property (if the applicant is a tenant) New connection for Plain paper As per budget Departmental Director 30 working days Zonal Executive Zonal Executive bulk meter for ICl use application schedule inspection is done General, from deposition Engineer Engineer or domestic use stating the per after submission of Water Supply of necessary day consumption, application charges reservoir capacity and present scenario New domestic Form available at As per budget Property tax clearance Ward office / 4 working days Zonal Executive Zonal Executive connections KMC website schedule certifica te Assisstant from deposition Engineer Engineer Occupancy certificate Engineer of necessary for new buildings charges New building construe- Form available at As per budget Photocopy of Ward office / 4 working days Zonal Executive Zonal Executive tion connections KMC website schedule building sanction plan Assisstant from deposition Engineer Engineer Photocopy of the Engineer of necessary receipt of the payment charges of building sanction fees Plumber "Niyog Patra" /Ietter of authorization to KMC licensed plumber Conversion of water Form available at As per schedule Property tax clea- Zonal 4 working days Zonal Executive Zonal Executive connection for building KMC website ranee certificate Executive from deposition Engineer Engineer construction into water Occupancy certificate Engineer of necessary connection for domes- charges tic use

2 Specific Service Application Total fees Documents Submit Time limit for For enquiries For complaints/ I Sought Procedure' Payable needed application to providing the contact suggestions I service contact Reconnection of water Form available at As per schedule Property tax clea- Ward office 24 hours from Zonal Executive Zonal Exccuti ve supply KMC website ranee certificate deposition of Engineer Engineer No dues in the necessary respective water charges connection (for ICI only) Change of pipe or Form available at As per schedule Property tax bill Ward office 4 working days Zonal Executive Zonal Executive change of ferrule size KMC website No dues in the from deposition Engineer Engineer respective water con- of necessary nection (for lei only) charges 0' '-l Water tanker supply Request letter As per schedule None Executive 24 hours Zonal Executive Zonal Executive from applicant Engineer Engineer Engineer Installation of new Application form As per the rate Property Tax bill West Bengal After receiving Executive Executive tube-wells or repair for permit availa- fixed by SWID Plan of premises Ground Water permit from SWID Engineer Engineer of damaged tube-wells ble at State Water and KMC license Resource, details regarding (Tube well) (Tube well) Investigation fee is as per Supdt. Geologist, license fee will Directorate (SWID), schedule State Water be issued within Govt. West Bengal Investigation 2 working days. Address- Bikash Directorate, License fee receipt Bhavan, 5th Floor, West BengaJ is considered as Salt Lake, Kol-91 Govt. Tube well license After receiving permit from SWID, KMC will issue the details for license fee Sd/- D. G. (Water Supply) Sd/- Dy. c. E. - I (Water Supply)

3 Additional Information of Water Supply Department Information sheet for how to get water supply connection in premises Different steps for getting water supply connection Contact to Assistant Engineer of the Local Office of Water Supply Department. List of Plumbers will be available from them. Select a plumber and the plumbers prepare the estimate. The user apply in the prescribed format and placed before Assistant Engineer for sanction. After sanction deposit the amount and get connection. Fees includes Deposit money, Water charges, Connection fees, Road opening fees, Road restoration fees etc. One premises entitled to get one Water Supply Connection. If any premises wants to take more water they may contact Executive Engineer (Water Supply) of the respective Zone for water supply through Bulk Meter. Present Rate for Bulk Meter: Rs 7/ Kilo Litre for Domestic Purpose Rs15/ Kilo Litre for Industrial Commercial & Institutional Purpose Fees Structure for commercial water supply If any Commercial consumer take Connection through ferrule connection, the rates according to the sizes are given below : Ferrule Size Building-BusinessJNon-domestic (Per month) in Rs mm 525/ mm 1200/ mm 2000/ mm 3000/- 1. For not getting water - Complaint is required to contact the corresponding office of his/ her locality as mentioned below :- Name of local water supply Ward No. Officers Time Cossipore Section I, 2, 3, 4, 5 & 6 Asstt. From 7-30 A.M. 10, B.T. Road,Kolkata Engineers to A.M. Ph : Ha:tibagan Section, 7, 8, 9, 10, 11, 12 & 15 Do Do 79, Bidhan Sarani, Kolkata Ph : Brindaban Bose Section, 16,17,18, 19 & 20 Do Do 28, Brindaban Bose Lane, Kolkata , KMC Building B. K. Pal Section, 105, 21, 22, 23, 24 & 25 Do Do B. K. Pal Avenue (Near the B.K. Pal Park), Kolkata Hedua Section, 6, Azad Hind 26, 27, 28, 38 & 39 Do Do Bagh, Hedua Square, Kolkata

4 Name of local water supply Ward No. Officers Time Maniktala Section 13,14,29,30,31,32,33,34 & 35 Asstt. From 7.30 A.M. 109, Narkeldanga Main Road, Engineers to A.M. Kolkata Ph : Section 'E' 1, Neel Madhab Sen 41,42,43, 44 & 45 Do Do Lane(Near Md. Ali Park), Kolkata Section 'F' 22, Surya Sen Street 36,37,40, 48,49 & 50 Do Do Kolkata (Near Borough V office) Ph : Section 'G', 23, Princep Street, 46,47 & 51 Do Do Kolkata Section 'H' Hazi Md. Mohsin 52, 53, 61, 62 & 63 Do Do Square (Goltalab), Kolkata Section T, 13,Dilkhusha Street 64 & 65 Do Do (Near Park Circus Tram Depot), Kolkata Section T, P-65, Dr. Sundari 54,55,56,57, 58,59 & 60 Do Do Mohan Avenue, Kolkata , KMC Office Picnic Garden, 105/2, Prasanna 66 & 67 Do Do Naskar Lane (Near Colony Bazar), Kolkata Ph : Section 'K', 212, Rashbehari 68,69,72,84,85,86,87 & 90 Do Do Avenue (Gariahat Market, 3rd Floor), Kolkata Section 'L', 125, Hazra Road 70,71,73,74,82,83 & 88 Do Do (At Hazra Road and Harish Mukherjee Road Crossing), Kolkata Ph : Section 'M', 39, Circular Garden 75,76,77,78, 79 & 80 Do Do Reach Road (At Sudhi Bose Road and C.G.R.D. Road Junction), Kolkata Section 'Tollygunge', 81, 89, 91, 92, 93, 94, 95, Do Do Opposite Golf Green Daily 96, 97, 98, 99 & 100 Market, Uday Sankar Sarani, Kolkata Ph: & 98, Garfa Main Road, 103,104,105,106,107,108 &109 Do Do Borough - XII Office, Kolkata Baghajatin Market Complex, 101, 102, 110, 111, 112, 113 & 114 Do Do Unit-Ill, Baghajatin Station Road, Kolkata S. S. Unit, Behala, 516, D.H. 115, 116, 117, 118, 119, 120, Do Do Road, Borough-XIII and XIV 121, 122, 123, 124, 125, 126, 127, Office, Kolkata , 129, 130, 131 &

5 Name of local water supply Ward No. Officers Time G.R. Unit, E/3, Circular 133, 134, 135, 136, 137, 138, Do Do Garden Reach Road, 139, 140 & 141 Borough - XV Office, Kolkata Joka-I & Joka-II 142, 143 & 144 Executive Do Engineer 2. Special supply by water tanker. Party is required to contact H.P.L. office between 7 A.M. to 5 P.M. For each tanker of 3600 litre capacity the party has to deposit Rs. 450/- to get supply within Ward Contact person Contact No. For supply at Assistant Engineer (WIS) North Kolkata Assistant Engineer (WIS) Central Kolkata Assistant Engineer (WIS) Bhawanipore, Gariahat, Kalighat area Assistant Engineer (WIS) [adavpur, Tollygunge area Assistant Engineer (WIS) Behala area Executive Engineer (WIS) Garden Reach area 3. Any other complaint on water supply including contamination. Report may be lodged at the local water supply office mentioned above or K.M.C Control Room during odd hrs. :- Tel. Numbers and address of the K.M.C water supply zonal offices. Name of Zonal Address Ph. No. Ward Officer water supply No. office North 79, Bidhan Sarani, ,15-28 Executive Kolkata Engineer Central 5, S.N. Banerjee Rd ,29-37 Do Kolkata Ext South Poddar Nagar, 135,Prince Anwar , Do Shah Rd., Kolkata West 212 Rash Bihari Avenue, , 82- Do Kolkata ,90 Jadavpur Unit 97, 98 Garfa Main Rd, Do Kolkata S. S. Unit 516 D.H. Rd. Near S. B. I, Do Kolkata (Extn Water Supply) Garden ReachUnit E-3, C G. R. Road, (Near Do Hindusthan Liver), Kolkata For Tubewell contact Executive Engineer Tubewell at 5, S. N. Banerjee Road, Kolkata , Phone , Ext