IBM Tivoli Provisioning Manager V2.1 enables on demand computing to help improve server utilization

Transcription

1 Software Announcement June 15, 2004 V2.1 enables on demand computing to help improve server utilization Overview In today s highly competitive business environment, the ability to reduce costs, improve the return on IT investments, save labor, and support business growth in a cost-effective manner are more important than ever. New on demand automation solutions from IBM can help you achieve these goals. Today many data centers have deployed their servers, networks, and storage in a just-in-case manner, where workload peaks and valleys are supported with excess system, storage, and network capacity. Unfortunately, this approach often results in lower overall utilization and a higher total cost of ownership. IBM Tivoli Provisioning Manager, an on demand product, helps you to effectively address these critical challenges and improve data center operations, all in accordance with business priorities. Tivoli Provisioning Manager helps boost server-to-administrator ratios and reduce human error by automating the manual and repetitive steps required to provision a production server or to update it with the latest fixpack or security patch. By utilizing existing hardware, software, and network devices without rewiring, you can minimize implementation times and achieve a fast return on investment. allows you to create, customize, and use automation workflows. Prebuilt workflows provide control and configuration of major vendors products, while customized workflows can implement your company s data center best practices and procedures. These procedures can then be executed in a consistent manner. In addition to out-of-the-box automation workflows, new workflows are frequently added and available from the IBM Orchestration and Provisioning Automation Library (OPAL). In addition, IBM has provided third parties with a program, tools, and training to enable them to create new workflows that can be published and shared through OPAL. Companies can choose manual, semi-automatic or automatic mode, allowing them to choose how quickly they will evolve to become a dynamic on demand business. The also includes DB2 UDB Workgroup Unlimited Edition V8.1 with FP3, IBM Directory Server V5.2, and components of IBM WebSphere Application Server V5.1. Key prerequisites Refer to the Hardware requirements and Software requirements sections. Planned availability dates June 18, 2004: Electronic software delivery June 25, 2004: Media (Passport Advantage ) July 9, 2004: Media (Build to Order) At a glance IBM Tivoli Provisioning Manager V2.1 offers the following benefits: Helps reduce data center administration costs, improve server utilization, and reduce infrastructure management complexity by automating the steps to deploy a complete solution Helps lower implementation costs and drive a quick ROI by utilizing existing hardware, software, storage, and network devices without rewiring Helps improve IT s ability to meet business unit service levels by enabling administrators to rapidly respond to capacity requests Helps reduce security exposures by tracking and applying security patches to distributed network servers Helps complete end-to-end IT automation through storage access and capacity provisioning of SAN- and NAS-based resources Helps simplify application and test management through application topology builder For ordering, contact: Your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL Reference: YE001 This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description New in Tivoli Provisioning Manager V2.1: Integrated storage capacity provisioning with the IBM TotalStorage Productivity Center with Advanced Provisioning solution Improved integration with IBM Tivoli Enterprise Console, IBM Tivoli Monitoring, and IBM Tivoli Configuration Manager Out-of-the-box workflows for automating operating systems, middleware, and applications Common Management Database (CMDB) serves as a central repository for storing hardware and software information about your data center Initial discovery of hardware and configuration drift Enablement of application topology design for J2EE and WebSphere Application Server applications Improved reporting with Tivoli Data Warehouse Support for additional languages (English, French, Korean, Simplified Chinese, Spanish, Brazilian Portuguese, German, Japanese, Traditional Chinese, Italian) Enablement of virtual server definition to support provisioning of LPARs and VMWare virtual machines More powerful workflow development language and additional improvements in workflow problem determination Enhancements designed to improve performance, usability, and accessibility IT faces multiple daunting challenges. Meet the growing demands of the business. Ensure continual resource availability. Support increasing numbers of users and resources with a high standard of quality. In their efforts to reach these goals, today s typical enterprise data center has over provisioned the data center. Over-provisioning is the dedication of sufficient computing capacity to each individual application to support its individual highest potential user demand. Over-provisioning, in a distributed environment, typically yields an average server utilization of less than 20% and creates static limits to scalability. Until now, the reality of over-provisioning has been high costs accompanied by unpredictable service levels. V2.1, helps change this costly habit by offering data centers high service levels and utilization improvements through infrastructure automation. IBM Tivoli on demand can change the resource provisioning and allocation procedures in the data center. Rather than dedicating servers to an application, this product allows you to pool servers and automatically provision them just-in-time to support critical and business-prioritized applications. When the servers are no longer needed, they are returned to the resource pool for use by any other identified application. As a result, service levels can generally be met with fewer, more highly utilized servers. V2.1, through workflows, automates the manual provisioning and deployment of servers, operating systems, middleware, applications, virtual environments, SAN- and NAS-based storage resources, and network devices acting as routers, switches, firewalls, and load balancers. Tivoli Provisioning Manager comes with a predefined set of workflows supporting products from such major vendors as IBM, Sun, Cisco, Foundry Networks, and open standards platforms such as Linux. also allows a company to automate its own proven data center procedures and processes either by modifying the predefined workflows or creating new workflows. These workflows can automate your unique data center processes including installing, configuring, and deploying servers, operating systems, middleware, applications, and network devices. Software patches and upgrades can be applied as required to improve security and availability. provides the mechanics, the what, and how of IBM on demand automation. The what It provides the provisioning and configuration of servers, operating systems (including virtual machines), middleware, applications, storage infrastructure, and network devices acting as routers, switches, firewalls, and load balancers. The how It provides prebuilt workflows and workflow enablement to execute your company s best policies, practices, and procedures in a consistent error-free manner. If a test center department wants to automate its test environment set-up procedures and then push a button to have those environments automatically deployed IBM Tivoli Provisioning Manager is the solution. The following highlights some of this functionality: Integrated bare-metal OS install. IBM Tivoli Provisioning Manager leverages common data center tools such as AIX NIM and Linux RDP to provision OS images onto servers from bare-metal. Application topologies. Using IBM Tivoli Provisioning Manager, you can more quickly deploy complete service topologies in your data center environments. Using a graphical topology-builder, customers can now more effortlessly create, store, and deploy new topologies based on application requirements. For example, if you want to promote an application through various phases of testing from functional testing to stress testing and finally into production you can leverage the topology capability to automate test infrastructure build-outs, thereby helping reduce overall test time requirements and reducing the need for test administration overhead. Storage capacity provisioning Automated storage capacity provisioning is provided by an integrated solution, IBM TotalStorage Center with Advanced Provisioning. This solution combines the automation capabilities of with the storage provisioning capabilities of IBM TotalStorage Productivity Center to simplify and automate your cross discipline storage provisioning tasks. is shipped with storage operation building blocks that can be easily linked together to create flexible storage provisioning workflows that support data center best practices. Support for virtual environments. Leverage Tivoli Provisioning Manager to now create and remove virtual machine instances and to deploy complete software stacks into virtual server instances. Out-of-the-box workflows support VMWare provisioning onto Windows and Linux servers

3 Implementing automation workflows. Once the operating system is installed, employees meet to discuss the next steps. They are going to plan the deployment of the server into the network. This may require a server specialist, a network specialist, an application specialist, and the network architect. IBM Tivoli Provisioning Manager comes with over 150 automated workflows out of the box, but also enables your company to define and automate your unique data center tasks and procedures. This helps reduce costs and documentation while minimizing human error. Using, the data center s most experienced personnel model their knowledge and experience into a repository through a simple GUI interface. Then these automated workflows can be executed by any level of administrator or operator, even under the pressure of an unanticipated production outage. Consolidate testing center environments Many times line-of-business applications only face real-world performance and stress testing when they go into production. Execution of a comprehensive test plan, including extensive stress testing, can yield applications with less failures, higher production service levels and low help desk costs. IBM Tivoli Provisioning Manager can enable production-scale load testing. Through the automated repurposing of a small pool of servers, test centers can stage and test applications. As an example, from a pool of 20 servers, any 4 of 20 defined application staging environments can be tested with 5 servers each. These servers can then be easily repurposed to load test one specific environment. Application server support IBM Tivoli Provisioning Manager provisions application environments ranging from single server configurations to complex application topologies consisting of Web server clusters and application servers with back-end databases. Applications supported include Web servers such as IBM WebSphere, BEA WebLogic, Apache HTTP Server, and others. Citrix MetaFrame support Shipped with IBM Tivoli Provisioning Manager are workflows to support a Citrix MetaFrame XP Presentation Server FR3 server farm. automates the provisioning and deployment of servers to help reduce deployment times and error-prone manual procedures. Enhanced IBM Tivoli software integration When a new server is provisioned, IBM Tivoli Provisioning Manager can deploy and configure the Tivoli Management Agent across a network of servers. Provided workflows enable integration of IBM Tivoli Provisioning Manager pristine install functionality with IBM Tivoli Configuration Manager s powerful software distribution capabilities to permit a complete bare-metal installation from operating system, to application. In addition, IBM Tivoli Provisioning Manager is tightly integrated with IBM Tivoli Intelligent ThinkDynamic Orchestrator allowing automated tasks to be run in response to or in anticipation of changing business conditions creating a truly automated on demand environment. Enhanced IBM hardware integration IBM xseries and pseries servers are supported, including pristine installations. Using IBM Tivoli Provisioning Manager, you can now automate activation and de-activation of LPARs in a pseries environment, and can manage network configurations within an xseries BladeCenter shipping with Nortel gear. IBM zseries supports the cloning of manually installed Linux system images into automatically provisioned virtual machines under z/vm. Furthermore, IBM Tivoli Provisioning Manager has been enhanced to allow for creation and management of Windows IXS/IXA and Linux PowerPC within IBM iseries OS/400 LPARs. Information is available on IBM Tivoli Provisioning Manager at /prov-mgr Product positioning The product includes DB2 UDB Workgroup Unlimited Edition V8.1 with FP3, IBM Directory Server V5.2 and components of IBM WebSphere Application Server V5.1. and IBM Tivoli Intelligent ThinkDynamic Orchestrator implement technology to provide you with autonomic computing capabilities. These autonomic functions provide: Self-configuration: As Tivoli Provisioning Manager manually, or Tivoli Intelligent ThinkDynamic Orchestrator dynamically move servers between resource pools and production environments, your data center s workflows are executed automatically to configure servers, operating systems, middleware, applications, storage, and network devices acting as switches, routers, firewalls, and load balancers. Self-configuration can be implemented in an evolutionary manner. You can progress from manual execution, to semi-automatic alerted execution and finally, when comfortable, full automation. Self-optimization: IBM Tivoli Intelligent ThinkDynamic Orchestrator s Global Resource Manager gathers capacity requirements from the servers it manages and controls overall optimization of the identified solution. It has two primary responsibilities: making optimal resource allocation decisions and maintaining control of the application infrastructure. Considering the different server requirements for each application environment, it determines where the servers are to be allocated. Self-healing: IBM Tivoli Intelligent ThinkDynamic Orchestrator can detect failed servers within clusters and call automated processes to move servers dynamically from either resource pools or less critical business processes. IBM TotalStorage Productivity Center with Advanced Provisioning The IBM TotalStorage Productivity Center with Advanced Provisioning is an integrated storage capacity provisioning solution from the IBM TotalStorage Open Software Family. The IBM TotalStorage Productivity Center with Advanced Provisioning solution is designed to help reduce the cost and effort of provisioning storage capacity in the enterprise environment while improving data availability. It offers a simple way for administrators to implement data center best practices and provision new servers and applications faster, while allowing administrators to automate at their own pace. The IBM TotalStorage Productivity Center is designed to enable an agile storage infrastructure that can respond to on demand storage needs. It leverages TotalStorage Productivity Center to provide advanced storage capacity provisioning for Fabric and Disk operations through the use of automated storage workflows in Tivoli Provisioning Manager

4 The IBM TotalStorage Productivity Center with Advanced Provisioning consists of: IBM TotalStorage Productivity Center IBM Tivoli Storage Resource Manager IBM Tivoli SAN Manager IBM TotalStorage Multiple Device Manager IBM TotalStorage Productivity Center IBM TotalStorage Productivity Center is an open infrastructure management solution designed to help reduce the effort of managing complex storage infrastructures, to help improve storage capacity utilization, and to help improve administrative efficiency. This offering consists of a user interface in addition to: IBM Tivoli Storage Resource Manager IBM Tivoli SAN Manager IBM TotalStorage Multiple Device Manager With IBM TotalStorage Productivity Center, you can: Manage and configure SAN-attached SMI-S compliant storage devices Monitor and track the performance of SAN-attached SMI-S compliant storage devices Monitor, manage the capacity utilization and availability of file systems and database Monitor, manage, and control SAN fabric components Manage advanced storage replication services (Peer-to-Peer Remote Copy and FlashCopy ) Provision capacity to file systems What does what: The TotalStorage Productivity Center provides the provisioning capabilities (for disks, file systems, SANs) while Tivoli Provisioning Manager helps automate and link the cross discipline provisioning tasks together into cohesive workflows. For further information regarding Tivoli Productivity Center with Advanced Provisioning visit Reference information For information on IBM Tivoli Intelligent ThinkDynamic Orchestrator, refer to Software announcement , dated June 15, Trademarks BladeCenter and iseries are trademarks of International Business Machines Corporation in the United States or other countries or both. Tivoli, Tivoli Enterprise Console, DB2, WebSphere, Passport Advantage, TotalStorage, AIX, pseries, the e-business logo, xseries, zseries, z/vm, PowerPC, OS/400, and FlashCopy are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Windows is a trademark of Microsoft Corporation. Other company, product, and service names may be trademarks or service marks of others

5 IBM US Announcement Supplemental Information June 15, 2004 Education support Title Form number Training is available or will be available for IBM Tivoli products. Education is offered through IBM Global Services IT Education Services and through IBM Tivoli Software Authorized Training Providers. For current information on IBM Tivoli software education, visit the IBM Tivoli software education Web page at or call Current schedule information for IBM Tivoli training is available on the IBM Tivoli software education schedules Web page at /schedules Offering information Product information is available via the Offering Information Web site Also, visit the Passport Advantage Web site Publications No publications are shipped with IBM Tivoli Provisioning Manager. Product Documentation may be downloaded by the customer from the Tivoli software information library available at /tdprodlist.html The following softcopy publications will be available for download: Title Installation Guide for Windows, V2.1.0 Installation Guide for UNIX, V2.1.0 Installation Guide for Linux, V2.1.0 Migration Guide for Windows, V2.1.0 Form number GC GC GC GC Migration Guide for UNIX, V2.1.0 Migration Guide for Linux, V2.1.0 Problem Determination Guide, V2.1.0 V2.1.0 Release Notes, V2.1 Warehouse Enablement Pack, V1.1.0 Implementation Guide for Tivoli Data Warehouse, V1.2 GC GC GC GI GC In addition to the official publications, a PDF version of the online help is also provided, to allow customers to more easily print the online documentation. The IBM Publications Center The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge. The IBM Publications Notification System (PNS) enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center /messages/welcome The site is available in English and Canadian French. Technical information Specified operating environment Hardware requirements: Managing server requires one of the following hardware platforms with the managing server database and directory on a separate server. IBM pseries with AIX GHz CPU 4 GB of free memory 20 GB of free disk IBM Compatible PC with Microsoft Windows 2000 or 2003 Server 2.8 GHz Intel Pentium 4 processor or equivalent This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

6 4 GB of free memory 20 GB of free disk space IBM Compatible PC with Red Hat Linux Advanced Server GHz Intel Pentium 4 processor or equivalent 4 GB of free memory 20 GB of free disk space Sun SPARC or x86 Server with Solaris 8 or 9 1 GHz CPU 4 GB RAM 20 GB free disk space IBM iseries models that support LPAR with minimum 450 CPW in Linux partition 4 GB RAM 20 GB free disk space IBM zseries 800, 900, 890, and 990. Software requirements The managing server requires one of the following operating systems 3 : AIX V bit Linux Intel Red Hat Enterprise Linux Advanced Server 2.1 (2.4 Kernel) Microsoft Windows 2000 Server with SP4 2 Microsoft Windows 2003 Server 2 Sun Solaris 8 Sun Solaris 9 SUSE LINUX Enterprise Server 8 for Linux on iseries Database environment: DB2 UDB Workgroup Unlimited Edition V8.1 with FP3 1 Oracle 9.2 (only on Sun Solaris) Application server environment: Components of IBM WebSphere Application Server V Directory environment: IBM Directory Server V Provided with and IBM Tivoli Intelligent ThinkDynamic Orchestrator 2 Cygwin DLL V1.5.9, or higher, is required on a Windows 2000 or 2003 Server environment, available at 3 Expect 5.32, or higher An open source package and tcl extension for simplifying program-script interaction is required for all environments, and is available at: For AIX /linux/download.html For Linux: Red Hat Enterprise Linux AS 2.1 package installer (optional component) For Windows: Cygwin installation (optional component) Supported operating systems for managed servers: AIX support AIX V bit AIX V bit HP support HP-UX v11i Microsoft support Windows 2000 Server Windows 2000 Advanced Server Windows Server 2003 Standard Edition Windows Server 2003 Enterprise Edition Linux IBM zseries support z/vm 4.4 SUSE LINUX Enterprise Server 7 for S/390 and zseries SUSE LINUX Enterprise Server 7 for IBM zseries SUSE LINUX Enterprise Server 8 for IBM zseries Linux Intel Support Red Hat Enterprise Linux AS 2.1 Red Hat Linux 7.2, 7.3, 8.0, 9.0 SUSE 8.0, 8.1 SUSE LINUX Enterprise Server 7 SUSE LINUX Enterprise Server 8 or other distribution Powered by United Linux 1.0 Linux IBM pseries support SUSE LINUX Enterprise Server 8 Red Hat Enterprise Linux 3.0 Linux IBM iseries Support SUSE LINUX Enterprise Server 8 Sun Solaris support Solaris V8 64-bit Solaris V9 64-bit For an extended list of supported hardware and application software, refer to the IBM Orchestration and Provisioning Automation Catalog. Limitations: On AIX 5.2, IBM Directory Server does not support DB2 UDB Unlimited Workgroup Edition. It only supports DB2 UDB, Enterprise Edition. Customers using AIX 5.2 as their operating environment must: Install IBM Directory Server 5.2 on a separate AIX 5.2 machine and use DB2 UDB EE as the database for IBM Directory Server 5.2. DB2 UDB EE is provided with IBM Directory Server 5.2. They would then use DB2 UDB Unlimited Workgroup Edition on a separate machine as the database server for IBM Tivoli Provisioning Manager. Install IBM Directory Server 5.2 on a separate server running a platform other than AIX 5.2 and use DB2 UDB Unlimited Workgroup Edition as the database server for IBM Directory Server IBM Directory Server 5.2 does not support Red Hat Enterprise Linux Advanced Server 2.1 and SUSE LINUX Enterprise Server 8 for Linux on iseries. Customers using Linux as their operating environment must:

7 Instal IBM Directory Server 5.2 on a separate server running a platform other than Linux, noting the AIX 5.2 restriction above. Packaging Planning information is distributed with: International Program License Agreement (Z ) Product CD-ROMs Security, auditability, and control uses the security and auditability features of IBM WebSphere Application Server. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. IBM Tivoli Enhanced Value-Based Pricing IBM Tivoli software products are priced using IBM Tivoli s Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach whereby price is determined by what is managed rather than the number and type of product components installed. For example, all servers monitored with IBM Tivoli s monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly. Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer s evolving architecture. That is, as the architecture of a customer s environment changes, the customer s implementation of IBM Tivoli software can be altered as needed without affecting the customer s license requirements (as long as the customer does not exceed its entitlements to the software). Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server s use in the customer s environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution. Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM s pseries Scalable POWERparallel Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application. For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well. Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX and Microsoft Windows/Intel technologies, in order to simplify the customers licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zseries server platforms or operating systems. For some products, this platform neutrality extends to zseries and other host servers as well. IBM Tivoli Enhanced Value-Based Pricing terminology definitions Network Node or Node Network Nodes include routers, switches, hubs, and bridges that contain a network management agent. A single Network Node may contain any number of interfaces or ports. Partitions A server s resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions). Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared. Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions. Port A port is the physical connection between a device and the network. Processor A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit. Server A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers

8 Standby or backup systems For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer s control, even if running at another enterprise s location. As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes: Cold A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy. Warm A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy. Hot A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge. Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur. In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased. Product Web site A complete list of products and licensing documents is available at Web site Passport Advantage Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount. To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer s environment is evaluated on a per-product basis. Use the following two-step process to determine the total Passport Advantage points value: 1. Analyze the customer environment to determine the number of charge units for a product. The quantity of each product s part numbers to be ordered is determined by that analysis. 2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value. The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level. Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting. For additional information on Passport Advantage, refer to the following Web site The following Passport Advantage part number categories may be orderable: License and Software Maintenance 12 months This is the product authorization with maintenance to the first anniversary date. Annual Software Maintenance Renewal This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires. Software Maintenance Reinstatement 12 months This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance. Media packs These are the physical media, such as CD-ROMs, that deliver the product s code. Documentation packs These contain printed documentation such as the User s Guide and Release Notes. Pricing examples : The following customer network applies to all of the examples to enable the reader to see where products tend to manage something less than the entire environment. The customer s overall network environment includes: Distributed servers Twenty uniprocessors Sixty-five 2-way servers Twelve 4-way servers One 8-way server

9 One 12-way server with two virtual or logical partitions One 14-way server One 16-way Sun Ultra server with two 8-way physical partitions (only one of which is managed by Tivoli applications) One 24-way server Others: One z800 server with two processors running Linux One 1,500 MSU zseries server 1,500 clients 100 network nodes (including firewall and switch devices) Scenario 1: The customer has 11 servers and four network nodes to be managed by IBM Tivoli Provisioning Manager as follows: One 2-way server (managing server) Five uniprocessors (managed by ITPM) Five 2-way processors (managed by ITPM) Two firewall devices (firewall functionality managed by ITPM) Two switch devices (switching and load balancing managed by ITPM) The customer must obtain entitlements for 15 processors and four network nodes as shown in the following tables: Number Processors Function of Processor per server performed servers entitlements 2-way ITPM Manager way Managed servers way Managed servers 5 10 Total processor entitlements Number of Total Network Function network network node nodes performed nodes entitlements Firewall Firewall 2 2 device Switching Switching 2 2 device and load balancing Total 4 network node entitlements Scenario 2: The customer has eight servers and four network nodes to be managed by IBM Tivoli Provisioning Manager as follows: One 2-way server (ITPM Managing Server) One 2-way server (ITPM Managing Server Database) Five 1-way servers (managed by ITPM) One z800 server with two processors running Linux Two firewall network nodes (managed by ITPM) Two switch network nodes (managed by ITPM) The customer must obtain entitlements for seven processors and four network nodes as shown in the following tables: Number Processors Function of Processor per server performed servers entitlements 2-way ITPM Manager way ITPM Database way Managed servers way z800 1 Managed IFL 1 2 Total 8 7 processor entitlements Number of Network Function network Network node nodes performed nodes entitlements Firewall Firewall 2 2 device Switching Routing, 2 2 device switching, and load balancing Total network node entitlements Ordering information This product is only available via Passport Advantage. It is not available as shrinkwrap. Product group: IBM Tivoli Provisioning Product: (5724I15) Product category: Tivoli Provisioning Passport Advantage customer: details Media pack entitlement Customers with active Maintenance or Subscription for the products listed are entitled to receive the corresponding media pack. Entitled Maintenance offerings description Tivoli Provisioning Manager Proc Tivoli Provisioning Manager Network Node Tivoli Provisioning Manager PR for zseries Tivoli Provisioning Manager NW Node zseries Media packs description V2.1 CD Media Pack Multilingual New licensees Orders for new licenses will be accepted now. Part number BJ0DCML Shipment will begin on the planned availability date. Basic license Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can

10 simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance. Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance. The quantity to be specified for the Passport Advantage part numbers in the following table is per processor and per number of network nodes. To order for Passport Advantage, specify the desired part number and quantity. Description Processors: License and Software Maintenance 12 Months Annual Software Maintenance Renewal Software Maintenance Reinstatement 12 Months Trade Up IBM Tivoli Provisioning Manager from IBM Tivoli Configuration Manager License and Software Maintenance 12 Months for zseries License and Software Maintenance 12 Months for zseries Annual Software Maintenance Renewal 12 Months for zseries Software Maintenance Reinstatement 12 Months Trade Up IBM Tivoli Provisioning Manager for zseries from IBM Tivoli Configuration Manager License and Software Maintenance 12 Months Network Nodes: License and Software Maintenance 12 Months Annual Software Maintenance Renewal Software Maintenance Reinstatement 12 Months for zseries License and Software Maintenance 12 Months for zseries Annual Software Maintenance Renewal for zseries Software Maintenance Reinstatement 12 Months Part number D52UVLL E00ZMLL D52UWLL D53TWLL D52XWLL E011BLL D52XXLL D53TYLL D52VHLL E00ZWLL D52VILL D52XYLL E011CLL D52XZLL To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table: Description V2.1 Media pack Multilingual Part number BJ0DCML is also available via Web download from Passport Advantage. Ordering information for 5724-I15: This is to order Tivoli Provisioning Manager by product number and feature. To order a basic license, specify the program number and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number in the quantity desired (maximum quantity of 250). The quantity to be specified for the features in the following table is per processor and per network node. Use the following table to order the program products listed below: Product Feature number number Product name Qty 1 Qty I15 IBM Tivoli Provisioning Manager Processors: Network nodes: This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number. Maintenance IASP PID 1 Year: Feature Feature number number Description qty 1 qty 250 Use authorizations (to be ordered in quantity): Processors: Software Maintenance No Charge Registration Software Maintenance Year Renewal Software Maintenance Year After License Network nodes: Software Maintenance No Charge Registration Software Maintenance Year Renewal Software Maintenance Year After License Software maintenance: Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products. The technical support included in Software Maintenance provides remote support during normal business hours in

11 your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems. With Software Maintenance, you receive the following technical support benefits: Telephone access and/or electronic access via the Web to an IBM Customer Support Center. Support for routine, short duration installation and usage (how-to) questions and code-related problems. Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays. Support for mission-critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays. Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours. Access to hints, tips, and frequently asked questions. Access to escalation management 24 hours a day, 7 days a week. Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form. ecare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages: Single view of IBM distributed software that includes easy/integrated access to the following information and functions: -- Marketing -- Technical -- Developer -- Business Partner -- IBM Services -- Downloads Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week. Advanced search capabilities. A single interface to the IBM problem submission/management system for IBM distributed software. Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition. Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance. Basic machine-readable material: The distribution media features in the following table apply to program number 5724-I15 and software maintenance program number To order, select the distribution medium feature for the desired program number. Feature Distribution Language number medium Multilingual 5809 CD-ROM Terms and conditions Agreement: For orders under 5724-I15: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support (Software Maintenance) for Selected Programs (Z ), and an order form. For orders under Passport Advantage: IBM IPLA, IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form. Transferable: Yes, except for programs acquired at a discount or allowance Limited warranty applies: Yes Guarantee: 30 day money-back guarantee applies the first time you license the IBM program Usage restriction: Yes. Usage is limited to the quantity of processors and network nodes licensed. Volume offering (IVO): No Upgrade protection applies: Covered as long as Software Maintenance is in effect. Educational allowance available Program number/feature fulfillment: Yes, 15% to qualified education institution customers. Part number fulfillment: No, Special Education prices are available for qualified customers through Passport Advantage. Licensed program materials availability Restricted Materials of IBM: None Non-Restricted Source Materials: None Object Code Only (OCO): All Maintenance applies Software Maintenance under Passport Advantage: Yes Software Maintenance for IBM Tivoli products: Yes

12 Complementary introductory support: Not available Software Maintenance and End of Support (EOS): Software Maintenance for an IBM Tivoli program is one year from the date IBM or your Business Partner makes the program available to you. EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date. Software Maintenance for IBM Tivoli products and Passport Advantage Support Center applies: Yes. Access is available through the IBM Support Center, 800-IBM-SERV ( ). Support Web Site for Problem Reporting: /probsub.html Availability of Software Maintenance: The first year of Software Maintenance is included with the license at no additional charge. The first year starts when the product is shipped to the customer. Software Maintenance is available for a one-year renewal for a fee as part of the IAAS, IIAAPS, or any equivalent agreement. Availability of Passport Advantage Software Maintenance: Passport Advantage Software Maintenance is provided at no additional charge for each eligible program acquired until one year from the date of program shipment. Passport Advantage Software Maintenance is provided for renewal for a fee at each anniversary date. Customers who do not renew their Software Maintenance will have to purchase the Software Maintenance Reinstatement 12 Months option to renew their maintenance agreement when they require a new level of software code or remote technical support. IBM Operational Support Services SoftwareXcel: No IBM software support guide Web site To view a document that provides guidelines and reference materials for IBM Service and Support, visit /handbook.html Product Web site A complete list of products and licensing documents are available at the following Web site Prices Contact your IBM representative for prices information for this announcement. Order now To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU ( ). Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) Internet: ibm direct@vnet.ibm.com Mail: IBM Americas Call Centers Dept: IBM CALL, 11th Floor 105 Moatfield Drive North York, Ontario Canada M3B 3R1 Reference: YE001 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. Trademarks iseries is a trademark of International Business Machines Corporation in the United States or other countries or both. Tivoli, Passport Advantage, pseries, the e-business logo, AIX, zseries, DB2, WebSphere, z/vm, S/390, and Scalable POWERparallel Systems are registered trademarks of International Business Machines Corporation in the United States or other countries or both