AIRPORT ROUNDTABLE. Conference Business Information Technology Committee March 28, Facilitated by: Rick Belliotti (SAN)

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1 AIRPORT ROUNDTABLE Airports@Work Conference Business Information

1 1 AIRPORT ROUNDTABLE Conference Business Information Technology Committee March 28, 2107 Facilitated by: Rick Belliotti (SAN)

2 Contact Information Name: Vanessa Hickman Title: Vice President & Chief Administrative Officer Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Adequate staffing and skills to support growth and expansion 2. Enhance and enrich services to deliver world class service to travelers 3. Ensure efficient and effective business operations

3 TYPE AIRPORT NAME HERE! What are the three highest priority IT projects at your airport? 1. BNA Vision growth & expansion Plan Expand parking capacity and build a Transportation center International Arrivals Building to accommodate growth and attract new destinations Ticketing & Baggage Claim Expansions Concourse Expansions to increase footprint and expand dining & retail options Grand Hall with expanded capacity to expedite security screening On-Site Hotel Multi-Modal Transit to link to Nashville transit system Relocate major thoroughfare to improve terminal access & traffic flow 2. FIDS/PA/ Content Management System Design 3. Infrastructure Planning & Design

4 CINCINNATI/NORTHERN KENTUCKY INTERNATIONAL AIRPORT Contact Information Name: Kevin Jones Title: Director of IT Kenton County Airport Board Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Comprehensive passenger tracking through the entire travel ribbon. Plan to implement multiple tracking technologies and leverage data collected to improve CVG s position of impact or influence on the passenger journey. 2. Organizing big data from non-integrated systems into meaningful information to make data-driven decisions. Plan to accomplish this by an enterprise business intelligence initiative using ETL automation, cloud-based data, and user-empowering BI tools. 3. Keeping pace with FAA NextGen solutions, major airpspace/airfield events, and traffic management. Develop comprehensive enterprise IT strategy to integrate solutions into CVG airport operations.

5 CINCINNATI/NORTHERN KENTUCKY INTERNATIONAL AIRPORT What are the three highest priority IT projects at your airport? 1. Enterprise assent management - Implement Infor EAMS. 2. CCTV Video monitoring system software replacement. 3. PA System upgrade/modernization. Please share any upcoming IT related RFPs or RFQs:

6 DENVER INTERNATIONAL AIRPORT Contact Information Name: Robert Kastelitz Title: Senior Vice President of Business Technologies CIO Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Ensuring DEN resiliency and sustainability Ongoing upgrades of critical business systems as part of Infrastructure Sustainability Program 2. Creating an unparalleled DEN customer experience and integrating passenger processing technologies into the Great-Hall re-development Program Passenger Processing Program, Customer Relationship Management and Guest Engagement Programs 3. Continuing the development of DEN leadership to information-driven decisions Business Intelligence and Analytics Program

7 DENVER INTERNATIONAL AIRPORT What are the three highest priority IT projects at your airport? 1. Upgrade of core Physical Security Systems including: Physical Access Control System CCTV system Enhancement and Expansion Event Management System Parking Revenue Control System 2. Upgrade of core Communication Services including: Implementation of new Unified Communication backbone SONET Fiber Backbone replacement 3. Guest engagement capabilities Enhanced Customer Relationship Management Wayfinding Business Intelligence and Data Analytics Please share any upcoming IT related RFPs or RFQs: SONET Replacement Physical Access Control System Replacement Parking revenue Control System

JACKSONVILLE INTERNATIONAL AIRPORT JACKSONVILLE AVIATION AUTHORITY Contact Information Name: Steven Schultz Title: Director, Information Technology Email Address: steven.schultz@flyjacksonville.

8 JACKSONVILLE INTERNATIONAL AIRPORT JACKSONVILLE AVIATION AUTHORITY Contact Information Name: Steven Schultz Title: Director, Information Technology Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Gate constraints / Operational Awareness Resource Management, Common Use, GIS 2. Security / Risk Video Surveillance Expansion 3. Realizing Technology Value Unified Platforms, Vendor supported integrations, extending current technology solution to other areas of the business; Adapting business processes to take advantage of new features.

Video Surveillance 2. PARCS TIBA implementation 3.

9 JACKSONVILLE INTERNATIONAL AIRPORT JACKSONVILLE AVIATION AUTHORITY What are the three highest priority IT projects at your airport? 1. Video Surveillance 2. PARCS TIBA implementation 3. Identity Management Please share any upcoming IT related RFPs or RFQs: Door Hardware Von Duprin

MCCARRAN INTERNATIONAL AIRPORT Contact Information Name: Samuel G. Ingalls Title: Assistant Director of Aviation, Information Systems Email Address: sami@mccarran.

10 MCCARRAN INTERNATIONAL AIRPORT Contact Information Name: Samuel G. Ingalls Title: Assistant Director of Aviation, Information Systems Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Rebuilding the newest passenger processing technology into older terminal facilities 2. Working to refine technology to track TNCs 3. Airport analytics

11 MCCARRAN INTERNATIONAL AIRPORT What are the three highest priority IT projects at your airport? 1. Finalizing WiFi on the ramp 2. Automated bag drop trial (coming soon) 3. Continued expansion of self-tagging (eight carriers currently)

12 LOS ANGELES WORLD AIRPORTS LAX - VNY Contact Information Name: Aura Moore Title: Deputy Executive Director, Chief Information Officer Address: Amoore@lawa.org What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Guest Experience 2. Badging Process, Environmental Responsibility/Sustainability, increase non-aeronautical revenue and operating margin improvement 3. Optimize safety and security

13 LOS ANGELES WORLD AIRPORTS LAX - VNY What are the highest priority IT projects at your airport? 1. Computer Aided Dispatch/Records Management system replacement 2. CCTV Phase 2 expansion w/video Analytics 3. Digital Strategy 4. Credentialing Process Improvements and optimized automation 5. Access Control System (ACAMS) replacement (Picture Perfect replacement) 6. Trunked Radio System Improvements 7. WiFi and Cellular Upgrades 8. Mobile Passport 9. TSA Automated Screening Lanes 10. Crowd Tracking/Security Wait Times Pilot 11. PIDS Pilot 12. IT design, development, and deployment for Capital Programs Midfield Satellite Concourse and Land Access Modernization Program (LAMP) Please share any upcoming IT related RFPs or RFQs: 1. CCTV Phase 2 w/video Analytics 2. Credentialing System 3. ACAMS Replacement

14 GENERAL MITCHELL AIRPORT (MKE) Contact Information Name: Andrew Shoemaker Title: IT Manager Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Consolidation of concourses while attempting to grow number of airlines Common/Flexible Use 2. Central Security Checkpoint Crowd sourcing project 3. Large personnel turnover and knowledge drain Looking into SharePoint implementation

15 GENERAL MITCHELL AIRPORT (MKE) What are the three highest priority IT projects at your airport? 1. Common Use 2. Camera Surveillance project 300+ additional cameras 3. SharePoint implementation Please share any upcoming IT related RFPs or RFQs:

16 MINNEAPOLIS SAINT PAUL INTERNATIONAL AIRPORT Contact Information Name: Eduardo Valencia Title: VP - CIO Address: eduardo.valencia@mspmac.org What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Deliver on our mission: Providing your best airport experience 2. Enable forecasted growth 3. Decision support (BI)

17 MINNEAPOLIS SAINT PAUL INTERNATIONAL AIRPORT What are the three highest priority IT projects at your airport? 1. Implementing the lobby of the future 1. Self bag drop 2. Content management electronic signage 3. Wayfinding 4. Passenger flow 2. Getting ready for the big game Super Bowl LII 1. DAS 2. WIFI convergence Please share any upcoming IT related RFPs or RFQs: Self bag drop, WIFI design, CMS

18 OAKLAND INTERNATIONAL AIRPORT Contact Information Name: Kyle Mobley Title: Aviation IT Manager Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Shoreline Perimeter Security 2. Additional Dynamic Wayfinding 3. Expanding the CCTV coverage of the curbs and parking lot

19 OAKLAND INTERNATIONAL AIRPORT What are the three highest priority IT projects at your airport? 1. Over hall of north field security network 2. Implement new Radar based perimeter intrusion detection 3. Implement new terminal wide public announcement system Please share any upcoming IT related RFPs or RFQs: -Shoretel VOIP system support Q2 -Multiyear SMARTnet bid Q2 -IT Master Plan Q4

20 PORT OF PORTLAND / PORTLAND INTERNATIONAL AIRPORT (PDX) Contact Information Name: Linda Dyson Title: Aviation Technology Programs Manager Address: linda.dyson@portofportland.com What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Dealing with 3 major construction projects schedules & resources Terminal Balancing adding a 6-gate extension and relocating airlines to improve baggage handling and passenger flow Terminal Core recreating the ticketing experience while addressing seismic improvements and rebuilding while minimizing operational impacts Parking / Consolidated Rental Car Facility building a 3 rd garage + ConRAC 2. Managing all the other projects while committing to the big 3 (above) 3. Creation of PDX Mobile App to continue to foster the PDX brand / passenger experience

21 PORT OF PORTLAND / PORTLAND INTERNATIONAL AIRPORT (PDX) What are the three highest priority IT projects at your airport? 1. Terminal Balancing and Parking / ConRAC through Terminal Core changes to checkpoints, concessions, ticket lobby 3. PDX Mobile App Please share any upcoming IT related RFPs or RFQs: PDX Mobile App RFP published 3/14/17; due 4/18/17 Distributed Antenna System RFP published 2/24/17; due 4/18/17 Content Management System to support Mobile App, website, etc. Signage / Wayfinding Master Plan planning study to be integrated with Airport Technology Master Plan RFP about to be released Fire Tapout System RFP about to be released Sign up through our website under Vendor Registration:

22 IN THE SPIRIT OF THE STORY THAT JUST WON T GIVE UP & WITH OUR MCO MARCH 16, 2017

23 PHX SKY HARBOR Contact Information Name: Mike Youngs Title: Deputy Chief Information Officer Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Increase non-aeronautical revenues parking programs, dining innovations 2. More efficient passenger journey mobile, more self service 3. Improve security biometrics, video analytics

24 PHX SKY HARBOR What are the three highest priority IT projects at your airport? 1. Command Center Technologies 2. Video Surveillance Upgrade 3. Comprehensive Wireless Strategy Please share any upcoming IT related RFPs or RFQs: Comprehensive wireless solution Video Surveillance Enhancements

25 RALEIGH-DURHAM INT L (RDU) Contact Information Name: Paul Hetzel Title: Vice President, Chief Information Officer Address: paul.hetzel@rdu.com What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Revenue enhancement 2. Balancing customer and business partner requests with budgetary realities 3. Operational efficiencies

26 RALEIGH-DURHAM INT L (RDU) What are the three highest priority IT projects at your airport? 1. PARCS replacement and online booking 2. ERP enhancements 3. Security video camera replacement along with associated storage Please share any upcoming IT related RFPs or RFQs: Security video camera replacement along with associated storage Backup system Parking guidance (2018)

27 SOUTHWEST FLORIDA INTERNATIONAL Contact Information Name: Phillip Murray Title: Director, Information Technology Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Shared Tenant Services 2. Gate Management 3. Records Retention

28 SOUTHWEST FLORIDA INTERNATIONAL What are the three highest priority IT projects at your airport? 1. Network Upgrade 2. PBX Upgrade 3. erpa Please share any upcoming IT related RFPs or RFQs: PBX

29 SAN DIEGO INTERNATIONAL AIRPORT Contact Information Name: David Ellis Title: I&TS Operations Manager Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Check point Monitoring (queue management) system evaluation 2. Integration of wearable technology to improve customer service and speed of repairs. 3. Innovation Creation of ideas in our lab.

30 SAN DIEGO INTERNATIONAL AIRPORT What are the three highest priority IT projects at your airport? 1. Building a new expanded FIS to be open May Building a new Parking Plaza to be open May WiFi expansion broken down in 3 phases 4. IT Master Plan Please share any upcoming IT related RFPs or RFQs: Blanket Purchase Orders Network and Server Ready Service Contracts Mobile Apps

31 SEATTLE-TACOMA INTERNATIONAL Contact Information Name: Dave Wilson Title: Chief Aviation Technologist Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Keeping up with significant growth in enplanements 2. Supporting several large multi-year capital construction projects 3. Anticipating and planning for innovation (aviation, regulatory, consumer)

32 SEATTLE-TACOMA INTERNATIONAL What are the three highest priority IT projects at your airport? 1. Completing Wi-Fi Enhancement Project 2. TSA Checkpoint Wait Time Project 3. SEA Mobile App Project Please share any upcoming IT related RFPs or RFQs: 1. Surface Area Management System 2. Rental Car Bus Tracking and Information Displays

33 SAN FRANCISCO INTERNATIONAL AIRPORT (SFO) Contact Information Name: Title: Address: Ray Ricardo/Ian Law Director Programs & Projects/CIO What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Security: enhanced control of airfield access during construction projects 2. Supporting technology design components of T1, LTPG2 & Hotel projects 3. Improving ground transportation management to optimize car park & roadway usage by taxi, limo & TNCs

34 SAN FRANCISCO INTERNATIONAL AIRPORT (SFO) What are the three highest priority IT projects at your airport? 1. Airport Information Integration Solution (AIIS) 2. Wi-Fi, Core-Dist, fiber (~DWDN) capacity improvements 3. Access Control upgrade 4. Modernization of existing Common Use platform Please share any upcoming IT related RFPs or RFQs: 1. AIIS in flight 2. Common Use Modernization 3. Geo-locational Service Proof of Concept 4. Document Management Solution RFP support 5. Corporate Social Network tool 6. Asset Tracking Proof of Concept

35 TAMPA INTERNATIONAL AIRPORT Contact Information Name: Marcus Session Title: Vice President of Information Technology Services In Regards to Technology at Your Airport What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Guest Experience and Safety Integrating data between systems to provide a more seamless and convenient passenger experience, while improving situational awareness for guest safety? 2. Manual/Inefficient Business Processes Mapping business workflows for automation of business processes through the use of technology platforms, to increase organizational efficiency. 3. Preparing the Organization for Cyber Risk Threats Implementation of information security systems to track system events, and aggregate the data to get an overall view of organizational Cyber Risk. Take action based on the data to mitigate the risks by educating users, tuning monitoring solutions, and conducting exercises to test the incident response plan.

36 TAMPA INTERNATIONAL AIRPORT In Regards to Technology at Your Airport What are the three highest priority IT projects at your airport? 1. Airport Master Plan technology deployments (CUPPS, CUSS, Network, Audio/Visual, and Cable Plant). 2. Enterprise Business Systems enhancements and deployment for core business competencies (HR, Payroll, Budgeting, etc.) 3. Technology Infrastructure implementations & upgrades (Network, SAN, CCTV Storage, Server Virtualization, Security Systems, and Cloud Services). Please share any upcoming IT related RFPs or RFQs: RFP Budgeting and Forecasting system RFP HCAA Website Redesign RFQ Boarding Passes & Bag Tags RFP Baggage Handling System Servers Software Replacement RFP Oracle and Linux Software Consulting RFQ Database Administration Services

37 TORONTO PEARSON Contact Information Name: Andrew Faber Michael Brown Title: InfoSec Innovation & Strategy What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Access to and sharing of information for business decisions 2. Sweat the assets optimize the flow of pax, aircraft and baggage 3. Proactive maintenance

38 TORONTO PEARSON What are the highest priority IT projects at your airport? IT Service Provider replacement Wipro go-live Dec (Project Evolution) Operational enhancements such as network uplift, Backup and DR, CUPPS/CUSS uplift and BYOD through 2017/2018 Business transformation projects such as airport business intelligence, passenger tracking, CDM, social media and CUPPS/CUSS redesign. What are the highest priority Business projects at your airport? 1. Restricted Area Pass System replacement 2. Parking Guidance / Commercial vehicle tracking 3. Airport Collaborative Decision Making (A-CDM) 4. Enterprise Data Management (BI) 5. Passenger Analytics

39 1 OTHER AIRPORTS? FUTURE OF COMMON USE FORUM

BIT WORKSHOP AIRPORT ROUNDTABLE

BIT WORKSHOP AIRPORT ROUNDTABLE Facilitator: Rick Belliotti, Director, Innovation and Small Business Development, San Diego County Regional Airport Authority 2017 ACI-NA Annual Conference & Exhibition