Position Description Crisis & Community Services Manager

Transcription

1 LIFELINE GIPPSLAND Position Description Crisis & Community Services Manager Job information Award: Social, Community, Home Care and Disability Services Industry Modern Award Level 6 Pay Point 1 Other benefits: Superannuation 9.5% and generous salary packaging available Location: Morwell Hours of work: 76 hours per fortnight Reports to: Chief Executive Officer Term of employment 3 year contract with possibility of extension Applications including a Resume and document addressing the key selection criteria should be ed to Michelle Possingham Chief Executive Officer michelle.possingham@llg.org.au Application closing date 4 February 2019 Our vision is of an Australia free of suicide. Our purpose is to support the Gippsland community and other Australians in times of crisis and equip them and their communities to be resilient and suicide safe. Organisational Context Lifeline Gippsland Inc. (LLG) is a not-for-profit organisation, governed by a local voluntary board of directors. LLG provides a range of support services to the community including 24 hour crisis support (national service), Connect Call Back Service, and suicide prevention and mental health awareness programs and training. Volunteers play a vital role throughout the organisation. Two crisis support phone rooms are located in Drouin and Morwell. The business operations consist of seven Opportunity Shops across Gippsland (Moe, Morwell, Churchill, Traralgon, Sale, Lakes Entrance, and Wonthaggi), and a warehouse in Morwell. These business operations provide the majority of the income required to run the crisis support line and other suicide prevention services. Lifeline Gippsland Values 1

2 Quality & Professionalism Lifeline Gippsland is committed to building the skill and efficiency of its staff and volunteers and adopting best business practice to maintain commitment, accountability, compliance and accreditation inside a creative and innovative organisational environment. Respect Lifeline Gippsland will treat people and organisations fairly and objectively. We will use our influence to create environments free from discrimination, harassment and bullying. Fairness Lifeline Gippsland is committed to the principles of social justice, and will strive to offer equitable and inclusive services to support people to live and active and fulfilled lives. Integrity Lifeline Gippsland is committed to being open and honest in all its activities, and will consistently strive to earn and sustain public trust in our organisation. Collaboration Lifeline Gippsland will engage in inclusively with our staff, volunteers, stakeholders and partners to form alliances in tended to improve the delivery of our key services and outcomes to the community Sustainability Lifeline Gippsland will strive to build and maintain diverse income streams to support our financial viability, provide suicide prevention services and achieve important environmental outcomes through our recycling activities. Position Purpose The Crisis & Community Services Manager (CCSM) is responsible for the crisis phone support line and a range of community based projects. The CCSM will be responsible for the operational day to day management of these programs, as well as identifying and responding to new and emerging opportunities that support our vision of a community that is resilient and suicide safe. The clinical component of this role is that of the Centre Supervisor. The CCSM will register as Centre Supervisor for LLG with Lifeline Australia. The Centre Supervisor s purpose is to help to guide reflective practice, provide guidance on appropriate responses and use of micro skills, and to oversee the well-being of CS and ISS by recognising and appropriately responding to signs of emotional burnout and /or vicarious trauma. This role will assist in the development and maintenance of a positive and cohesive internal culture and to foster our external reputation as a respected and professional organisation. The 2

3 CCSM will work collaboratively with the CEO to develop solutions that will have a positive impact on the organisation s wellbeing and respond positively to situations that create opportunities for organisational growth Key Responsibilities Lead and deliver a high quality service As Centre Supervisor, provide reflective practice group supervision for Crisis Supporters (CS) and In-shift Supervisors (ISS), individual supervision where required and check-up calls (a call to check on the wellbeing of the CS following an internal referral). Ensure all CSs and ISSs meet annual accreditation through practice hours, professional development and supervision Adopt and employ Lifeline Australia s (LLA s) National Volunteer Standards, with a focus on valuing and retaining volunteers. Actively recruit new CS volunteers in line with LLGs operational plan. Assist in the completion of Lifeline Australia Accreditation and Standards Program (LASP) audit reports Work collaboratively with the CEO and the Crisis Services Team towards the achievement of Lifeline Australia Key Performance Indicators Lead a high performance team to deliver quality services Provide leadership, supervision and guidance to the Crisis Services Team, including those employed to maintain the integrity of Lifeline s National Crisis Telephone Support Line Provide leadership, supervision and guidance to staff engaged in community development and mental health initiatives. Provide supervision and guidance to staff employed to deliver internal training (Crisis Support Worker Training) for volunteers and external training to local businesses and organisations. Contribute to the ongoing development and implementation of CS policies and practices and guidelines nationally through LLA Contribute to the development of internal policies, procedures and quality improvement processes Demonstrate leadership within area Lead sharing of knowledge and skills across the Crisis and Community Services team As part of the leadership team, foster and monitor ongoing quality improvements and safety across the organisation. 3

4 Financial performance, strategy and sustainability Assist in the development of the annual budget relevant to position and provide updates to CEO on budget position as requested Ensure the CEO is kept appropriately informed on activities in the program area and highlight in advance any points likely to influence LLG operations Develop strategic relationships with community, government and business organisations, including other Lifeline Centres Assist in the development of funding submissions for projects that align with LLGs strategic plan Participate in LLG fundraising activities as required Other Undertake relevant training and professional development, including clinical supervision. Take personal responsibility for the quality and safety of work undertaken Encourage feedback and contributions to service delivery improvements Other duties as delegated The organisation may from time to time issue oral instructions or written descriptions about your job duties and responsibilities, which will serve as a guide for the areas for which you will be accountable. It is expected that your duties will be performed in accordance with the instructions of the organisation. Pre-requisites: Mandatory 1. Ongoing full accreditation under a National health, social work or counselling registration board. Acceptable accrediting bodies include, but are not limited to: - Australia Health Practitioner Regulation Agency (AHPRA) - Australian Counselling Association (ACA) Level 2 or higher - Australian Association of Social Workers (AASW) - Psychotherapy and Counselling Federation of Australia (Clinical Member) 2. A current Victorian driver license 3. Availability to work flexibly as required 4. Ability to travel interstate as required 5. A clear police records check is a condition of employment in this position and will occur once every two years Key Selection Criteria: 1. Demonstrated understanding and experience of; - Crisis Assessment - Crisis Intervention Models - Leading reflective practice 4

5 - Group processes and facilitation - Counselling skills - Client risk management procedures - Worker risk and mental health 2. Ability to employ educational principals to enhance learning and an understanding of how these can be employed in supervision 3. Demonstrated ability to lead, manage and foster an effective, positive and cooperative team of paid and voluntary staff through the application of operational and performance management activities 4. Highly developed interpersonal skills including effective communication and written skills 5. Proven ability to develop positive relationships with all stakeholders (internal and external), including the ability to relate to Lifeline service users, volunteers and community members 6. Proven administration skills including effective organisational and time management skills 7. A sound knowledge of the Microsoft Office Suite 5