GM - Mallee BROOKER. Location Mildura.

Transcription

1 BROOKER C o n s u l t i n g GM - Mallee Location Mildura Haven; Home, Safe is Victoria s first registered affordable housing association and the leading provider of homelessness services in the Loddon Mallee Region. Its portfolio of 2,000 properties accommodates 5,000 people. Reporting to the Executive Director of Northern Operations, you will manage and grow programs and services across a vast geographic catchment area, leading and motivating a team of fourteen based in Mildura. Capitalising on opportunities for strategic business development is a primary focus. You are a well-qualified human services professional who is keen to make your mark by enhancing the quality of client outcomes throughout the Region. Your flair for innovation will be encouraged by the organisation s culture of nurturing and engagement. Please view the Position Description on and send a brief CV (Word format, up to 5 pages) to career@brookerconsulting.com.au or ring Jeremy Wurm on , in confidence. 615BRO Telephone career@brookerconsulting.com.au

2 POSITION DESCRIPTION Role title: General Manager Mallee (Operations & Strategy) Program: Employment Agreement: Classification level/salary range: Hours of Work: Tenure: Location: Reports To: Mallee Operations Social, Community, Homecare & Disability Services Industry Award 2010 Above Award Contract Plus superannuation Plus excellent tax free salary packaging options available Plus Private Usage of a company vehicle 5 Days / 1 EFT / 76 Hours Fixed Term 3 Years Mildura Executive Director Northern Operations Organisational Environment Haven; Home, Safe is the leading provider of integrated homelessness and housing services and Victoria s first registered affordable housing association. Haven; Home, Safe is a dynamic and rapidly growing organisation and the only fully integrated agency in Australia to provide both homelessness services and affordable housing. We are a Charity with DGR status, committed to the communities in which we operate. We have a reputation for excellence and provide a range of innovative support programs and property and tenancy management solutions to some of the more vulnerable people across much of the state. Our current portfolio of 2000 properties houses over 5000 people. Haven; Home, Safe expects a high level of innovation from its executive staff. We expect role-modelled commitment, quality, passion and energy from our employees. In return we offer competitive remuneration packages and attractive benefits. We offer a supportive workplace culture, flexible working conditions, family friendly workplace, training & development opportunities, Employee Assistance Program, salary packaging arrangements and an opportunity to make a real difference within our growing organization Our Purpose: In a world where homelessness and housing crisis exist, we connect people with housing options and integrated supports so that they can find and keep a place to call home.

3 Position Purpose The General Manager Mallee (Operations & Strategy) contributes to the overall objectives of the organization by: Providing overall leadership and management to Mallee Operations for Haven; Home, Safe Developing, sponsoring and implementing new strategic business opportunities Ensuring quality client services Exemplary team and stakeholder management Managing financial resources & risks Highly ethical leader and representative of Haven; Home, Safe Home Safe s senior leadership team It is critical for the job holder to proactively manage the staff in the Mallee and ensure there is a close interface with their Bendigo colleagues. The person in this role must ensure that the culture and organsiations values are upheld and are consistent with those in other Haven; Home, Safe sites. Key Accountabilities & KPI The key accountabilities and performance indicators for the position are: 1. STRATEGIC BUSINESS DEVELOPMENT Contribute to the achievement of strategic objectives and growth of Haven; Home, Safe by: Operationalize strategic objectives successfully Identifying new opportunities, monitoring external trends/opportunities Developing the business case (submission/tender) and engaging stakeholders Negotiating with stakeholders/partners both internally and externally Successfully sponsoring new initiatives to gain support Scoping implementation and resource requirements Preparing internal stakeholders for change by engaging and developing capacity Oversight of embedding of change, development of policies, communication plans etc Evaluation and review of success, shares lessons learned, reporting back to key stakeholders Working successfully with peers to develop bids and submissions KPIs: achievement of strategic objectives, feasibility of new business innovations, stakeholder feedback, delivery of project outcomes on time, quality standards & budget, clear evidence based thinking 2. QUALITY CLIENT SERVICE MANAGEMENT Ensure Haven; Home, Safe continues to be the provider of choice: by: embedding a strong culture of high performance & quality client services Tracking progress towards targets and developing interventions where required Ensuring the rights and responsibilities of clients is understood and respected Develop problem solving and continuous improvement capacity within the team leaders Oversee handling of customer complaints, quality audits etc KPIs: Service business plan, Performance standards & targets meet, client feedback, new service initiatives, cohesive team

4 3. EXEMPLARY TEAM AND STAKEHOLDER MANAGEMENT Ensure Haven; Home, Safe is known as an exemplary employer and partner of choice by: Role modelling organization values and good self-care Effective management of remote teams and engagement with Head Office. Complying with and successfully implementing human resource policies Developing and implementing human resource plans to ensure ongoing service and growth capability Regular coaching, mentoring, professional supervision of managers/team leaders Dealing with poor performance and unacceptable behaviours Undertaking annual performance reviews and developing team leaders towards their career aspirations Participating in regular feedback, coaching and review process, taking responsibility for own learning and improvement Communicating and negotiating win/wins for internal and external stakeholders Creates a safety and healthy workplace for self, team members & contractors KPIs: evidence of application of HR policy/process, stakeholder feedback, staff feedback/survey, role performance 4. FINANCIAL RESOURCE AND RISK MANAGEMENT Ensure financial resources and risks are managed appropriately by : Developing, monitoring and regular reporting to budget Proactively identifying any gaps and implement plans to address Regularly reviewing and identifying operational and project risks and implementing mitigation plans KPIs: budget, risk plans and mitigation, timely and comprehensive reporting 5. ETHICAL TEAM PLAYER INTERNAL AND EXTERNAL Ensure the Haven; Home, Safe leadership team is known for its ethics and trustworthiness by: Representing Haven; Home, Safe at community & sector events, this could include speaking and presenting Briefing board/executive and government representatives Being a team player with senior colleagues be privately frank & respectful but publicly supportive of leadership team decisions Engender a team culture across the organization by role modelling supportive team behavior at all levels Collaboration with others to achieve better outcomes for clients/sector High level of ethical behavior and decision making Strong relationships with peers, team members, colleagues, key stakeholders Be accountable for self and team outcomes To represent the company in local Emergency Response planning activities related to housing and support response in the event of natural disasters. KPIs: peer, team and partner feedback, compliance with organization values and code of conduct

5 As a strategic management position the role will be subject to change in line with the strategic plan. Other duties, functions and responsibilities as directed by Haven; Home, Safe and aligned to the job holders capabilities is expected. Role Context: This section outlines the role context ie: Delegations, authority levels, responsibilities, decision making Position Reports to: Executive Director Northern Operations Roles reporting to the Position: To be determined (two to four staff) Leadership team: this role is part of the key senior strategic leadership and is expected to represent the organization both internally and externally with a wide- range of stakeholders and identify opportunities for growth Business Development: Subject to annual strategic business planning Delegation level: General Manager as prescribed by the manual of delegations Key Selection Criteria Essential: Extensive experience in management of complex human services teams and exceptional knowledge of the social housing sector, policy & practice, trends & issues management, human resources, financial, quality & risk Extensive experience leading new business growth Proven track record in delivering successful and complex innovations from concept (submissions), acceptance, embedding change and evaluation, demonstrating evidence based thinking, and collaborative and ethical behaviours with stakeholders at all levels Superior complex problem solving skills and conceptualizing change plans to drive team/organization success Ability to negotiate positive outcomes/partnerships and deal with sensitive matters Evidence of effective leadership and people management Exemplary communicator and influencer at all levels, including Board, Executive, team and partners (public speaking, negotiating positive outcomes, tender writing success and report writing) Able to manage a high pressure work demands, set high standards for self and team, high level of personal productivity, able to assist team to prioritise and change focus to deliver outcomes

6 Qualifications & Experience Formal qualification in related disciplines or other relevant qualifications are highly desirable, but a person having significant success and experience in a similar position is encouraged to apply. Inherent Requirements of the Position Successful appointment of this position will be subject to: o Undergo a Police Check and Working with Children Check prior to commencement o All Haven; Home, Safe staff must hold a current Victorian Drivers License at all times. All Haven; Home, Safe staff must take responsibility for a safe and healthy work environment and have a commitment to equal employment opportunity and a workplace free from discrimination and harassment. A sound working knowledge of computers and Microsoft office programs. A commitment to and respect of Haven; Home, Safes Values and Expected behaviours. Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations. Take reasonable care to ensure their own safety and health and that of others, and to abide by their duty of care provided for in the legislation. To report any injury, hazard or illness immediately, to their supervisor. Not place others at risk by any act or omission. Not wilfully or recklessly interfere with safety equipment. All Haven; Home, Safe staff must participate in training, supervision and appraisal activities. Some out of hours (including rostered system) and weekend work may be required. Approval of Position Description Chief Manager Name: Niall Hensey Date: January 2018 Executive Director of Line Manager Name: Ken Marchingo, CEO Date: January 2018 Acceptance of Position Description

7 To be signed upon appointment Employee Name: Signature: Date: Application Information For any queries relating to this Position please call contact: Jeremy Wurm, Brooker Consulting Phone: (03) or The successful applicant will also be required to: Be available as part of the interview process. Undergo a Police Check prior to commencement. Your suitability of Employment will be determined by any outcome that may be listed on this check. Please contact HR to complete form prior to commencement. If your role involves child related work then you will be required to obtain a Working with Children Check. This will need to be produced prior to commencement. If you do not already have a WWC Check Haven; Home, Safe; Home, Safe will assist with the cost please contact HR as soon as advised of success in your application to ensure an application for WWC Check is completed prior to commencement.