Emerging Leaders Development Program

Transcription

1 Emerging Leaders Development Program September 16-20, 2007 Atlanta, Georgia Sponsored by

2 About the Program Who Should Attend? The Emerging Leaders Program will offer development, training and leadership learning to the mid-level manager through interactive sessions in team-building, consumer preferences, P&L management, conflict management, communication and client/employee negotiation skills just to name a few. NAMA has partnered with J. Mack Robinson College of Business, Cecil B. Day School of Hospitality at Georgia State University to deliver this 5-day program focusing on skills designed to help managers grow into tomorrow s leaders. Businesses must develop strong leadership throughout. Manufacturing, retailing and service businesses alike win by delivering outstanding customer value. Learn how to implement strategies that really connect with customers and work through key issues your organization faces. Individuals will take home a specific, measurable personal action plan to help improve business results. A special feature: HBDI A special feature of this program will be the Herrmann Brain Dominance Instrument, an exciting individual profiling tool to enhance communication and interaction skills. Each participant will complete their own profile and then will receive in-depth feedback and utilization skills during the program. This program is designed for mid-level managers involved in the vending, coffee service and foodservice industry. These managers are focused on self-development and growing current skill levels and expertise. Ideal for managers having general management or cross-functional team leader responsibilities. Looking for an employee advancement track? This program is intended for you. General Managers Marketing Managers Sales Managers & Account Managers Operations Managers District Managers Branch Managers Team Leaders Key Benefits Identify strategies that positively impact business performance Strengthen ability to use information in decision-making Assess organization strength by measuring internal and external factors that drive success Network and brainstorm with other business leaders Re-energize and re-focus your leadership practices

3 Schedule at a Glance Sunday, September 16, :00 p.m. Welcome (Mathews & Cannon) 2:30 p.m. Maximize Leadership Potential (Blumenthal) Leadership styles and roles Prepare for future success 4:15 p.m. Team Dynamics (Cannon) Build collective performance Clarify and create ownership for team goals to develop synergy Identify issues that prevent accomplishment of goals Develop a foundation toward a shared goal Networking your way to success Monday, September 17 8:00 a.m. HBDI Profile Review (Proebstle & Proebstle) 12:00 p.m. Lunch Recognize and improve interaction skills 1:00 p.m. Basic Sales Management Techniques to Leverage Results (Proebstle) 3:15 p.m. Human Resources (Cannon) Recruiting Retention Selection Training & Development Coaching Diana Barber, JD, is on the faculty of the School of Hospitality, Georgia State University and is a practicing lawyer specializing in hospitality legal issues. Barber has over 16 years experience as the Vice President and Associate General Counsel of the Ritz-Carlton Hotel Company. She is a national speaker on the prevention of legal liabilities to groups such as the annual Hospitality Law Conference and Georgia Hotel and Lodging Association. Ira Blumenthal, President of CO- OPPORTUNITIES, Inc., an Atlantabased consulting company, has counseled world class clients such as Coca-Cola, Nestle, McDonald's, Harrah's, Disney, Marriott and more. He is the author of Ready, Blame, Fire! which focuses on the myths and misses in marketing. Blumenthal is the inaugural Executive-in-Residence for Georgia State University's School of Hospitality. Debby Cannon, Ph.D., Director of the School of Hospitality, Georgia State University, has over 25 years of hospitality experience. An international speaker on human resource topics with groups such as the Club Managers Association of America, National Restaurant Association's HR Executive Group and the 2006 National NAMA Expo, she is coauthor of Training in the Hospitality Industry a comprehensive text on employee development.

4 Tuesday, September 18 8:00 a.m. V-Commerce: Vending Technology (Kasavana) V-engineering Electronic payment systems Technology enhancements 9:45 a.m. Industry Consumer Preferences NAMA Harris Interactive Survey Report 10:30 a.m. Beverage Marketing Coca-Cola Wednesday, September 19 8:00 a.m. Basic Accounting & Budgeting (Pavesic) 10:15 a.m. P & L/Cost Control/ Individual Account P & L (Pavesic) (Bring with you a sample of Best & Worst accounts) 12:00 p.m. Lunch Using financial reports as proactive and effective management tools 12:00 p.m. Lunch 1:00 p.m. Trip to World of Coca-Cola Creative merchandising & branding Evening Customer Service (George) Best practices in service strategies Rob George, Director of Guest Services for the Atlanta Braves, has a hospitality background of over 11 years. As Corporate Director of Training and Organizational Effectiveness, created The Ritz- Carlton Leadership Center, oversaw service and quality for over 60 hotels worldwide and c o n s u l t e d w i t h o v e r companies on how to implement a Ritz-Carlton type culture. George is an adjunct faculty member with Georgia State University. Misty Johanson, Ph.D., Assistant Professor in the School of Hospitality at Georgia State, has industry experience in resort operations in the U.S., Hawaii and the Caribbean. She has served as a consultant and advisor to international hospitality companies including Starwood, Marriott and Hilton Hotels. Her area of expertise is human resource m a n a g e m e n t i n c l u d i n g communication and conflict resolution. Michael Kasavana, Ph.D., CHTP, NCE is the National Automatic Merchandising Association Endowed Professor in The School of Hospitality Business and holds the CHTP (Certified Hospitality Te c h n o l o g y P r o f e s s i o n a l ) certification. He continues research into the current and near future developments of electronic commerce and transaction processing technology.

5 Wednesday, September 19 (con t) 1:00 p.m. Goal Setting (Mathews) Develop personal company goals 3:00 p.m. Conflict Management (Johanson) Techniques to address conflict Improve communication channels Perceptions & misperceptions Benefits of healthy conflict 4:00 p.m. Delegation/Time Management (Johanson) Keys to manage time Work smarter and not harder Thursday, September 20 8:00 a.m. Employment Law (Barber) Minimize legal problems 10:15 a.m. Workers Compensation/ Risk Management (Barber) Reduce business liabilities 11:15 a.m. Business Communication (Robbe) 12:15 p.m. Lunch Effectively communicate with clients, superiors and peers 1:00 p.m. Client & Negotiation Skills (Barber) Maintain client relationships Prepare for negotiation Influence & persuade clients 3:15 p.m. Coffee Services (Paul) Coffee fundamentals Increase profitability Differentiate from competitors Evening Graduation Celebration Dan Mathews, NCE, Senior Vice President and COO for the National Automatic Merchandising Association. Dan is a problemsolver and business improvement specialist recognized for the ability to develop people and dedicated to helping organizations and individuals achieve more of their goals more often. He has been a featured speaker for a variety of business, education and association groups. Geoff Paul, President of Excelso Coffee Company, a private label coffee roaster/manufacturer with distribution into 35 states based in Atlanta, Georgia. He is also president of Atlanta Coffee Time and Atlanta Vending and sits on the Board of Vend Marketing Institute. David Pavesic, Ph.D., Professor in the School of Hospitality at Georgia State, has written eight leading textbooks on food cost control, purchasing/inventory and restaurant management. He c o n s u l t s f o r i n d e p e n d e n t restaurants and private clubs throughout the nation in the areas of operational analysis, work and product flow analysis, equipment layout, menu sales mix analysis, inventory management, purchasing and receiving.

6 Additional Information What is the Herrmann Brain Dominance Instrument The HBDI is not a test. There are no right or wrong answers and no good or bad profiles. The HBDI does not measure intelligence, skill or competency. However, your profile data will provide you with a better understanding of your potential development opportunities. Prior to the program, you will be asked to complete your own personal HBDI survey. The results of this survey (your personal profile) will be presented and reviewed with you during the Monday morning HBDI session giving you a picture of your mental preferences at this time in your life as well as how to apply these learnings in your work place and daily living. The price of this profile is included in your tuition. Evening events to include: Behind the scenes customer service tour to an Atlanta Braves game Group dinner and discussion on Business Ethics Thursday evening graduation celebration 2 open evenings to enjoy the city Please note: Your HBDI Profile must be completed two weeks prior to the course. Please register in time to receive and complete your profile. Evening events to be confirmed Daily schedule subject to time changes Carole Proebstle, Psy.D. is a licensed clinical psychologist consultant in the areas of learning preferences and teaching styles. She has taught leadership development and Myers-Briggs Type Indicator assessment. Carole consults in the improvement of interpersonal effectiveness through communication, conflict management, relationship building and personal leadership training programs utilizing the Herrmann Brain Dominance Instrument. Jim Proebstle, President/Founder of Prodyne, Inc. uses his consulting and operational expertise in leading successful sales and cross-functional management effectiveness projects including; the alignment of the sales process with the strategic business plan, the design and delivery of custom management and sales training to support organizational change, and the utilization of technology as a tool in the selling process. Deborah Robbe, on the faculty of Georgia State's School of Hospitality, is the author of Expositions and Trade Shows. She has vast industry experience in logistics for tradeshow management including truck transportation, loading and delegation. She is a two-time Allie Award winner for event management. With all events and shows involving strict deadlines, time management skills have been critical to her success.

7 Registration NAMA/GSU Emerging Leaders Development Program September 16-20, 2007 Sunday - Thursday Program fee: NAMA Member $2,450 per person NAMA Non-Member $3,450 per person Deadline August 15, 2007 includes tuition, HBDI assessment, most meals & breaks, all books and learning material, certificate upon completion & Atlanta Braves game Payment Information (circle one) Check American Express Visa Mastercard Total Payment $ Credit Card # Exp. Date V-Code Cardholder Name Cardholder Signature I understand that any refund requests due to cancellation received after August 19th will be limited to emergency situations. Name Title Company Address Phone Fax NAMA Education 20 North Wacker Dr.; Suite 3500 Chicago, IL Phone: (312) Fax: (312) GeorgiaTech - Global Learning Center & Georgia Tech Hotel are located in Midtown Atlanta at the intersection of Spring & 5th Streets. The Learning Center is a state-of-the-art facility that provides a distraction-free environment. The Center is part of the Technology Square complex which integrates The Georgia Tech Hotel among a retail, residential and corporate community. Dress is business casual throughout the week. Travel Location Participants are responsible for their own travel arrangements and accommodations. Please arrive in time for the opening session and stay through the Thursday evening graduation celebration. The Atlanta airport is approximately 20 minutes away. Shuttle service is available through the Georgia Tech Hotel. Accommodations: Contact the Georgia Tech Hotel directly to make your reservations. 800 Spring Street NW Atlanta, GA NAMA Rates: $174 Single/Double Sunday - Thursday Early arrival rate Saturday, September 15 $109

8 20 North Wacker Drive Suite 3500 Chicago, IL PRESORTED FIRST-CLASS MAIL US POSTAGE PAID Palatine P&DC IL PERMIT NO 2 Attention NAMA Member Operators! Scholarships available! Contact education@vending.org or for details. Sponsored by Coca-Cola and the NAMA Foundation Earn 100 points toward your NCE by attending this program!