To be accountable for compliance with all site Health and Safety activities and requirements

Transcription

1 Role: Location: Salary: Accountable to: Operations and Communications Manager Central The Melting Pot, 5 Rose St 27,000-30,000 full time (37.5 hrs pw) Managing Director (Claire Carpenter, Founder) PURPOSE OF THE JOB: Operations and Communications Manager The new post will manage the delivery of our daily operations of our core hospitality based-services (Venue Hire and Coworking). You will help refine and codify service delivery, preparing processes needed for expansion / replication. Combined with a strategic communications role the aim is to enhance the position, reputation and understanding of The Melting Pot as: Scotland's Centre for Social Innovation, a pioneer and leader in the coworking movement, and in delivering quality programmes / services that stimulate social innovation. You re naturally gifted in the ability to combine managing operations, people, workloads and customers, alongside diverse and effective communications activities, all delivered with a genuine smile. KEY TASKS: To manage the delivery of all areas of daily operations within our centre(s) in Edinburgh to SLA and agreed budgets, ensuring excellent customer services and satisfaction To be accountable for compliance with all site Health and Safety activities and requirements Effective line management of staff and consultants with emphasis on staff recruitment, development, growth and retention so they can be all they can be, and do a great job with / for us Accountable for the community culture of the sites and to ensure positive experiences for clients, visitors, and staff Achieve sales revenue targets for Edinburgh base(s) and agreed margins from services and catering Development, implementation and monitoring of operating systems and processes to ensure consistency and replication Identification and implementation of initiatives to improve revenue opportunities and drive operating efficiencies Overall responsibility for strategy, production, maintenance, delivery and distribution of TMP s internal and external communications within company branding guidelines and key messages Working with others in the team to promote all the services and opportunities we provide, generate interest in them and ultimately increase sales revenue 1 Job description: Operations and Communications Manager (May 16)

2 Working with others in the team to effectively identify, collate and communicate evidence of our social impact Engage various stakeholders using a variety of communication platforms and mediums, to effectively expand our reach Other reasonable tasks as and when required BACKGROUND: The Melting Pot is Scotland's Centre for Social Innovation We're an established, growing and well regarded social enterprise and charity located right in Edinburgh's city centre. We provide a range of dynamic resources for social change makers and entrepreneurial leaders. Since opening our centre in 2007, we ve established a solid business based on hospitality, pioneered coworking and business incubation methodologies, and developed significant social impact. This is a new role within an expanding team structure that will enable us to expand our business platform and grow our social impact. Our vision: A society which has a vibrant, creative, resilient and effective social innovation community Our Mission: Is to stimulate and support social innovation Our values in action: Respectful, Practical, Inspiring, Transformational, Connecting Our standards of action: user-friendly, welcoming, clean and tidy, clear, efficient, responsive, supportive Summary of business strategy : 1. "Squeeze the lemon" - do more, better, with what we've got 2. Grow our social impact through an expanded Social Innovation Programme 3. Prepare for replication and expansion through 'CAN' (Coworking Accelerator Network) and other partnerships For more information, contact to Claire Carpenter, Founder and Managing Director Claire@TheMeltingPotEdinburgh.org.uk DD: Job description: Operations and Communications Manager (May 16)

3 PERSON SPECIFICATION: Operations and Communications Manager QUALIFICATIONS - ESSENTIAL Educated to Degree level or higher QUALIFICATIONS - DESIRABLE Relevant professional qualifications in hospitality related practice, people and organisation management ITC related qualifications i.e. European Computer Driving Licence, web- based processes KNOWLEDGE AND SKILLS - ESSENTIAL Analysing internal processes and systems, translating them in a simple, clear way into improved and codified operating processes and systems ready for replication Detailed knowledge and use of the operating platform Nexudus or similar Excellent English - both written and spoken Ability to appropriately recruit and directly manage and motivate staff, consultants, contractors and volunteers; including supporting their personal and professional development KNOWLEDGE AND SKILLS - DESIRABLE Experience of running a project within strict budgets and accurately accounting for monies (income and expenditure) Ability to write clearly and engagingly for a range of audiences, and to fully utilise and maintain various communications channels. Natural ability to build and maintain positive relationships with colleagues, clients and visitors Ability to talk and act constructively when challenges arise, and to accept differences in skill sets and aptitudes Ability to complete all stages of the sales pipeline, and sell services effectively through a range of mediums: face to face, phone, ; and to engage effectively on social media platforms Ability to spot, rationalise and prioritise ideas for improvements and new business opportunities, and to implement the best to seize the moment Competent in running an operations finances Ability to translate strategic goals and income targets for specific services into clear delivery plans through Communications, Sales and Marketing' strategies Excellent ITC skills, proficient in outreach and internal communications delivered through a range of platforms including graphic design, website and SEO management, audio / video and willingness to learn and use web based processes Proven ability to build a company's profile and presence. Monitoring and administering of distribution channels for marketing materials and other news outlets. 3 Job description: Operations and Communications Manager (May 16)

4 EXPERIENCE - ESSENTIAL Management of a Coworking Space and associate services to an appropriate target audience Management and delivery of quality Events/ Venue Spaces and associated services directly and through your management of others Delivery of and improvement of a range of appropriate / related customer services such as: serviced office space, virtual offices services, venue hire, event design and management Completing all stages of the sales pipeline - from generating and receiving enquiries, through to service delivery Directly leading and managing teams of staff and volunteers, and liaising with other senior staff Demonstrable ability in getting effective results in performance through action plans and string relationships, both through yourself and working through others (key contractors, volunteers, staff), and ability to hold people to account Significant experience of building and maintaining diverse, positive and lasting relationships with a range of stakeholders, (both internal and external) Significant experience of achieving sales targets and delivering excellent hospitality, all within a customer facing environment Personal knowledge of codifying operational systems and translating this into manuals and training guides, and experience of translating regulatory / legislatory policies (e.g. H&S, Equality, etc.) into local processes In-depth practical experience of the Nexudus operating platform (or similar), and in configuring it to improve business efficiencies and processes Successfully leading business development activities, within tight budgets, to achieve agreed targets Setting clear communications plans and targets, directly delivering and monitoring the effectiveness of creative low-cost communications campaigns which enhance brand position, recognition and comprehension Directly managing and maintaining a company's online presence according to agreed strategic aims: website, SEO, social media EXPERIENCE - DESIRABLE Management of other types of public spaces including serviced offices, and management of similar services to ours Direct personal experience of working in the Events Hospitality industry Significant experience of directly leading and managing teams of staff, volunteers, and contractors Significant experience of successfully leading business development activities, within tight budgets, to achieve agreed targets Experience of using operating platforms to manage venues and/or coworking space Experience of delivering successful marketing campaigns using a variety of low-cost platforms and methodologies Of working alone or with others to gather a variety of evidences of impact: case studies, testimonials, references, evaluation, and a strategic approach to dissemination of these stories Of identifying new powerful routes to market, following them up and successfully generating new business Direct production of a variety of engaging forms of communication - online and in print, web and audio, and delivered on low budgets. Utilising your own extensive PR networks to maximum effect. Effectively delegate, train and support others to achieve specific actions from communications sales and marketing action plans 4 Job description: Operations and Communications Manager (May 16)

5 Aptitudes and personal qualities You enjoy being part of a small team, building a business and improving its performance, client base and reputation. You have a positive/ can do and helpful attitude, and enjoy a stimulating working environment. You seek excellence in delivery. You naturally take responsibility for delivering goals, on time and are accountable for your own areas of success. You are organised, a completer finisher, able to be detailed, and complete tasks and projects without supervision. You are naturally observant and resourceful. You have great attention to detail and can see and manage the little things as well as deliver on the bigger picture strategy. You problem solve and demonstrate prudence with limited resources. You're not afraid of ITC, new technologies or web based platforms and can articulate to others how to utilise these tools. You are able to effectively turn into reality general ideas and specific requests/ instructions, either by yourself or by working with and through others. You are therefore able to effectively prioritise and delegate. You are able to bring the best out in people around you - staff, volunteers and clients. You naturally make people feel comfortable and supported. You're clear in communicating what you need others to achieve, and can help them to perform well and excel in their role. You are able to report clearly on the general performance, activities, and people in your care. You are versatile - this is a small team where we all need to muck in, but you know when to step back and ensure others deliver on their role. You enjoy building and maintaining relationships, but have clear boundaries. You enjoy being around people but can balance this with being action orientated. You love delivering all forms of communications and understand the need for this to turn into sales - what a thrill when those targets are exceeded when you measure your results! You are highly skilled and creative across the 'comms spectrum'. Modest budgets are not a barrier to your ability to think strategically, and the application of your ideas for targeted outreach. You resonate with our mission, vision and values and want to bring this energy to work, every day. Other: eligible to work in the UK and flexible on start times as this post is dependent on funding 5 Job description: Operations and Communications Manager (May 16)