COMMUNITY SERVICES & ENGAGEMENT MANAGER

Transcription

1 COMMUNITY SERVICES & ENGAGEMENT MANAGER Western Sydney Fixed Term 3 year contract (potential to become permanent) Attractive Salary packaging (above SCHCADS Award 2010) Essential Requirements Tertiary qualifications in human services/social science and minimum 5 years experience in Senior level service management; Senior level people management skills & a track record in leading high performance motivated teams where governance and positive accountability are maintained; Senior level financial management and budgeting skills; Demonstrated knowledge of issues affecting CALD communities, humanitarian entrants including young people, women & families; Demonstrated experience in strategic research, planning and decision making; Ability to deliver business planning, performance monitoring, reporting, evaluation and development and systems and processes; High level written communication skills, including project management, and demonstrated ability to convey complex ideas and options to a range of audiences; Track record in seeking new funding or business opportunities; Senior-level interpersonal, communication and negotiation skills, including proven ability to build and maintain effective relationships; High level time-management and organisational skills, and capacity to identify, initiate and successfully manage competing priorities and to deliver high quality products within agreed timeframes, with meticulous attention to detail. To apply for this position, please submit the following to the HR Officer Sofia Ghali at sofia.ghali@sydwestms.org.au - Resume - Cover letter - A document clearly addressing how you meet each of the Essential Criteria (applicants who do not address the essential criteria will not be considered) - Name and contact details for two professional referees Applications close: 10 June 2017

2 All applicants need to present a satisfactory current Working with Children s Check and will be required to apply for a National Police Check, must hold a current driver s licence and access to a fully registered motor vehicle. SydWest MS adheres to the principles and practices of equal employment opportunity, workplace health and safety and is a child safe organisation.

3 JOB DESCRIPTION COMMUNITY SERVICES & ENGAGEMENT MANAGER Our purpose is Connecting Cultures & Building Communities. The values underpinning our work are Integrity, Diversity, Passion, Professionalism, Innovation, Accountability and Respect. JOB TITLE Community Services & STATUS Fixed Term 3 year Engagement Manager contract (Potential to LOCATION Blacktown and additional REPORTS TO CEO office Hubs become permanent) AWARD This position is above SALARY PACKAGING Available upon SCHCADS Award 2010 commencement The job description will be reviewed in the following circumstances: When a vacancy occurs; or When a new Work plan is submitted in line with funding body requirements; or Every 12 months; or At any other time as decided by the Board of Directors. ORGANISATIONAL OVERVIEW SWMS is the leading community organisation connecting and empowering people of all cultures in Greater Western Sydney. Our purpose is Connecting Cultures & Building Communities. The values underpinning our work are Integrity, Diversity, Passion, Professionalism, Innovation, Accountability and Respect. Through relevant person- centred services, representation and evidence development we are helping to improve the lives of individuals and build the social capacity of communities in the region. The organisation focuses on people who are vulnerable and most in need, such as youth and children, seniors, people with disabilities and humanitarian entrants across the life course.

4 POSITIONS REPORTING DIRECTLY TO THE COMMUNITY SERVICES MANAGER Team Leaders x 3: Settlement Services overseeing the NSW Settlement Partnership program funded by Settlement Services International Youth Services overseeing the Settlement Youth activities, Youth in Transition Program (ending 30 June 2018), Homelessness Project (subcontracted by Mission Australia, ending 30 June 2017), Youth on Track Program (subcontracted by Mission Australia, ending 30 June 2020), Links to Learning (funded by the Department of Education, ending term ). Women & Families Services funded by FACS (Early Intervention) also overseeing the Investing in Women business (ending December 2017). KEY PURPOSE The Community Services Manager is part of the organisation s Leadership team. It leads the Community Services Team of the organisation that currently services the Outer West and Penrith/Nepean regions. The Community Services Manager is fully accountable for the accuracy, validity and integrity of the content of the advice provided and work performed and has the authority to determine day-to-day work priorities, allocated duties and decisions relating to the quality and conduct of its projects. The position is fully accountable for the management of the unit and provides leadership, direction and motivation to staff, ensuring that the team is working effectively together. The position requires an in-depth community development approach and meaningful building of relevant partners to ensure it meets specific WorkPlan outputs as well as innovative projects to assist organisational representation and community needs. The position operates under limited direction and consults with the CEO on major issues arising during the work performed.

5 KEY ACCOUNTABILITIES Support the CEO by Ensuring compliance of all governance requirements; Ensuring that the Division operates in an efficient and rigorous manner; Coordinate the collection and analysis of financial, budget and business performance information and liaise and coordinate information between other managers to contribute to informed decision making; Ensure the Community Engagement services policy frameworks, financial, asset and people management practices are aligned to business needs and requirements; Ensure that the target group needs are delivered in a timely and high quality fashion; Lead and coordinate Community Services projects in an innovative manner; Drive high level people, learning and development across the team, and implement a performance culture through a range of change strategies; Drive communication strategies to deliver brand and positive community engagement opportunities with all stakeholders; Co-ordinate the implementation, monitoring and reporting of corporate and business plans; Establish and maintain information management processes and systems to collect and analyse the Programs performance information and assist with the identification of overall trends and system responses; Develop proposals & business plans that will assist in the future planning of the Division and strategic direction; Coordinate tenders and funding applications with the team and/or the Business Manager or consultants; Represent the CEO in Community matters as required; Ensure all Policies & Procedures are kept up to date in collaboration with the peers; Ensure personal safety and have a positive attitude towards a work-life balance.

6 ESSENTIAL REQUIREMENTS Tertiary qualifications in human services/social science and minimum 5 years experience in Senior level service management; Senior level people management skills & a track record in leading high performance motivated teams where governance and positive accountability are maintained; Senior level financial management and budgeting skills; Demonstrated knowledge of issues affecting CALD communities, humanitarian entrants including young people, women & families; Demonstrated experience in strategic research, planning and decision making; Ability to deliver business planning, performance monitoring, reporting, evaluation and development and systems and processes; High level written communication skills, including project management, and demonstrated ability to convey complex ideas and options to a range of audiences; Track record in seeking new funding or business opportunities; Senior-level interpersonal, communication and negotiation skills, including proven ability to build and maintain effective relationships; High level time-management and organisational skills, and capacity to identify, initiate and successfully manage competing priorities and to deliver high quality products within agreed timeframes, with meticulous attention to detail; Current driver s licence and access to a full registered motor vehicle; National Police Check and Work with Children Check required.

7 YOUR KEY ATTRIBUTES FOR THE ROLE Advanced level of Resilience and Courage Always be calm and act constructively in highly pressured and unpredictable environments; Give direct & honest advice in the face of strong, contrary views; Accept criticism of own ideas and respond in a thoughtful and considered way. High level ability to influence and negotiate Influence others with a fair and considered approach and present persuasive counterarguments; Work towards mutually beneficial win/win outcomes; Show sensitivity and understanding in resolving acute and complex conflicts; Identify key stakeholders and gain their support in advance. Ability to lead, develop people and manage change Define roles and responsibilities over time to achieve better business outcomes; Recognise talent, develop team capability and undertake succession planning; Coach and mentor staff and encourage professional development and continuous learning; Address and resolve team and individual performance issues, including serious unsatisfactory performance, in a timely and effective way; Implement performance development frameworks to align workforce capability with the organisation s current and future priorities and objectives; Clarify purpose and benefits of continuous improvement for staff and provide coaching and leadership in times of uncertainty; Assist others to address emerging challenges and risks and generate support for change initiatives; Translate change initiatives into practical strategies and explain these to staff and their role in implementing them; Implement structured change management processes to identify and develop responses to cultural barriers. Ability to lead projects and deliver results Prepare scope and business cases for more ambitious or complex projects including cost and resource impacts and return on investment; Implement effective stakeholder engagement and communications strategy for all stages of projects; Monitor the completion of projects and implement effective and rigorous project evaluation methodologies to inform future planning;

8 Develop effective strategies to remedy variances from project plans, and minimise impacts; Drive a culture of achievement and acknowledge input of others; Investigate and create opportunities to enhance the achievement of organisational objectives; Make sure others understand that on-time and on-budget results are required and how overall success is defined; Progress organisational priorities and ensure effective acquisition and use of resources.

9 Specific Responsibilities: A. Leadership & Management Duties/Tasks Performance indicators 1. Provide guidance and Staff understand the strategic plan & direction, leadership to the team for industry changes and reforms; daily activities and assigned Staff understand best practice & translate it projects or tasks across all through to their program plans and service delivery programs and future projects models; Lead the team to ensure it has a positive, respectful, helpful & ethical culture & projects this culture in its relationships with staff across the organisation & the broader community; Identify & encourage a culture of up skilling amongst the members of the team; Support & educate staff to operate and maintain their sense of wellbeing; Manage or provide support for activities and events related to the work of the team. 2. Promote a collaborative Policies and Procedures, service delivery & approach across all program practices, corporate responsibilities are adhered to areas of the Team and consistent across the team; Staff participates in program & service delivery planning; Team Leaders are consulted in decision making processes. 3. Develop, implement and Conduct an annual review and planning for the evaluate an annual business Team; plan for the delivery and Business plan developed annually implemented strategic plan for the and reviewed accordingly; development of the Strategic plan developed every three years, Community Services that implemented and reviewed accordingly in line with reflect strategic objectives organisational; and in line with the changing Facilitate the review of the Division s continuous demographic needs of newly improvement plan. arrived migrants and refugees, funding bodies,

10 legislative requirements, and standards. 4. Provide monthly reports to Provide accurate & timely monthly reports to the the CEO and regular reports CEO; to the Board on a summary Provide statistical reports, feedback and of service delivered and suggestions to the CEO on service planning to meet developments within the the changing needs of the target group/s, sector Federal and State community development, and trends; sector; and make Keep updated industry knowledge recommendations on Analyse and monitor government policies affecting continuous improvement, the target groups; service expansion and Assist the BDCM in writing government substantiality, appropriate submissions where appropriate; organisational responses to Research and identify the settlement needs of new government policies, reforms migrants and refugees in the area. and changes 5. Ensure compliance of all Manage the delivery of the team s WorkPlan funding/contractual outputs & Activities deliverables for the following requirements and obligations groups: Settlement Services eligible groups, within defined timelines Women with Children 0-8 years of age, Youth & any other short term project receiving funding for; Manage funding agreements compliance in a timely manner; Engage proactively with the NSW Settlement Partnership Consortium & its committees to ensure best practice & compliance; Review & refine operations & activities for the Team including structure & service delivery within community services & capacity building activities; Develop reports to be submitted to funding bodies as required to demonstrate progress or to assist the CFO in acquitting funding; Ensure activities, reports and other team projects are of high quality; Expand and grow the activities, the scope or the client reach of projects and programs;

11 Engage proactively with the client groups and key stakeholders; Develop & maintain Policies & Procedures as they related to the delivery of the programs and activities by the team for approval by the Board; Be the primary contact for the Government Departments/funding bodies for the Division; Manage all negotiations on behalf of the CEO and as a representative of SWMS; Manage all aspects of the working and funding agreements in place with partner organisations; Actively monitor and maintain a Contracts register in collaboration with the CSM for all partner agreements, ensuring reviews and renewals are conducted in a timely manner. 6. Ensure services are of high Monitor and review of client/ community needs; quality and respond to Assist the CSM in the annual client satisfactory complex client/ community survey; issues presenting, including Identify service gaps/improvements, & strategies complaints and grievances to address these gaps/improvements; and resolving where Respond to issues in a timely manner and in required. accordance with SWMS Policies & Procedures. 7. Ensure Strategic Alignment Actively participate & contribute to the organisation policy review and development, strategic & business planning ensuring that Community Services are aligned to SWMS strategic direction; Collaborate with existing & emerging communities to enhance their development and public voice; Develop flexible service models that continue to meet the changing needs of clients & ethnic communities; Develop a Community Engagement Strategy to provide strategic direction to SWMS engagement with the broader community, community groups, leaders and others;

12 Seek new funding or business opportunities through enhanced, partnered or collaborative approaches across government, community and private sector domains; Participate in discussions about strategic direction & policy development or review for the SWMS; Provide backup and support for other Senior Managers within the organisation when necessary; Support the CEO and other members of the Leadership team to ensure SWMS is the employer of choice within the sector; Represent the organisation at external events, including meeting stakeholders on behalf of the organisation, funding bodies, and community and business leaders. 8. Ensure reflection of Key Positive Accountability Behaviours & Organisational Integrity values attached Professionalism Diversity Respect Innovation & Passion B. Staff Management & Resources Duties/Tasks Performance indicators 1. Provide guidance and Provide guidance and leadership to the team for leadership to the team for daily activities and assigned projects or tasks; daily activities and assigned Set priorities, schedule and review work and projects or tasks across all ensure quality standards are met; programs and future projects Monitor work performance of the staff; Conduct monthly supervision and annual performance appraisals; Organise and attend regular team meetings; Agenda and minutes of meetings kept in order

13 Make recommendations to the CEO in relation to any matters affecting the performance of employees within the Team; Manage staff including contractors or consultants - and ensure they meet their WorkPlan outputs; Identify and encourage a culture of up skilling amongst the members of the team; Support and educate staff to operate and maintain their sense of wellbeing. 2. Provide support and advice Support and guidance are provided to Team to staff on complex case Leaders to manage their staff (in particular return management, service to work strategies) and handle incidents, debrief delivery issues, and critical etc; incident response Support and guidance are provided to Complex Case managers and issues resolution to achieve optimal outcomes; Strategies/ recommendations for improvement, best practices; Responses to incident prompt, incidents registration completed. 3. Responsible for staff The recruitment and induction process is recruitment and induction, in undertaken in accordance with SWMS policies and conjunction with CSM & HR procedures; Officer Fulfil administrative tasks relating to recruitment and induction in collaboration with CSM, HR & Finance team. 4. Ensure staff disciplinary Disciplinary issues are dealt in a timely manner in issues are dealt with accordance with the SWMS policies and promptly in accordance with procedures; the SWMS policies and procedures Reports on each case are provided to the CEO. 5. Approve timesheet and Staff timesheets are monitored and approved monitor staff leave accruals. within the required timeframe; Approve staff request for leave and monitor staff leave accruals in accordance Policies & Procedures. 6. Ensure client records are Both hard copies and electronic information are accurate & up to date correct; Regular audits to be performed.

14 7. Other administrative duties Completed as required; relating to services are Filled & kept secured as required. fulfilled C. Service Development & Partner Engagement Duties/Tasks Performance indicators 1. Actively look for funding and Develop & maintain relationships with key create opportunities for networks and stakeholders; innovation and new Attend conferences; read discussion papers, reform guidelines, minutes; to help identify programs/business opportunities and form partnerships. opportunities in collaboration with the CEO and the BDCM. 2. In consultation with the CEO Funding submission/tenders are submitted; & other internal and external Engagement with key relevant stakeholders; stakeholders, assist the Partnership, MOU, consortium etc. established for submission or projects; BDCM in drafting funding Provide strategic leadership in needs assessment submission for expansion of and contribute to new service development; current or new programs, Development of new service or project/service which will compliment improvements that respond to the community services or respond to needs. community demand. 3. Build and maintain strong Attend relevant forums, network meetings; professional relationships Establish stakeholder engagement plan; both within and outside the Build new relations with relevant stakeholders including private sector; organisation including Key stakeholders speak highly and are well aware funding bodies, key strategic of SWMS services. partners, CALD specific service providers and religious leaders. 4. Monitor industry trends Develop research and present papers; within the community sector Attend forums, conference; and ensure SWMS is Keep updated with current trends. competitive and positioned

15 as the go to organisation in Western Sydney. D. Financial Management Duties/Tasks Performance indicators 1. Assist in the preparation of Budgets are prepared and submitted to the Board budgets for all service in accordance with the FARMAC Committee programs of the Team and timeframes every year; monitor to ensure that all Budgets are monitored & reviewed monthly; Appropriate actions are taken in a timely manner expenses are within allocated to address variances. budgets and according to funding requirements. 2. Authorise expenditure within Attend regular meetings with the CFO to discuss approved budgets and in expenditure and variances; accordance with the internal Authorise expenditure in a timely manner and in accordance with internal controls and SWMS financial controls Policies & Procedures. Duties/Tasks E. Work Health and Safety 1. Comply with all SydWest safe work Policies and Procedures and any reasonable safety instructions, including all relevant WHS Act and Regulations. 2. Work with due care and consideration to safeguard your own health and safety and the health and safety of your team (and other staff) and report any potential hazards, incidents or injuries as per SydWest s Policies and Procedures and other relevant legislations. 3. Participate and assist in achieving set WHS targets and target completion times. 4. Support Return to Work in the workplace for your team. 5. Attend all relevant safety training and information sessions provided and ensure same regular participation by your team.

16 Key Behaviours Integrity Act consistently with stated objectives; Demontrate personal honesty and insist on honesty from others; Seek toward a problem solving processes rather than blame people; Work within the organisation s legislative, policy and governance requirements. Diversity Act with an inclusive approach to work; Work effectively with staff from all backgrounds; Treat all staff fairly and equally, with dignity; Value the many sources of knowledge that exist. Passion Demonstrate positivity and enthusiasm to the work; Actively seek ways to deliver services in a improved way respecting the organisations policies and your personal boundaries; Be conscientious and efficient in meeting goals and priorities; Communicate in a positive way about all the services of the organisation; Communicate in a positive way about the Board and the Leadership Team. Professionalism Shows pride in work and achievements; Demonstrates the highest standards of competence and actively seeks to learn new skills; Is motivated by professional objectives rather than personal concerns; Show persistence when faced with problems or challenges; Demonstrates self-control in stressful situations. Innovation Generate and implement new ideas linked to strategic directions which will generate greater efficiencies and/or reduce cost; Willing to think and act differently; Create and drive new models that satisfy our clients needs; Implement a significant positive change.

17 Respect Treat people in a polite and kind manner; Never insult people, name call or put down people or their ideas; Do not cut off people while they are expressing a thought or an idea; Encourage others to express their ideas; Listen before you talk and take the view point of others; Look for places to connect, agree or support; Act in ways that edify the self-esteem of people; Acknowledge that you don t have to be right all the time; Adhere to the organisation s Policies & Procedures. Positive Accountability Committing to the Mission of the organisation and your personal work plan; Knowing who, when, what and how; Communicating effectively; Preparing and following through; Respecting the process; Honestly engage in a 6monthly performance review and accept feedback from your direct supervisor; Always recognise and address performance issues; Adhere to all reporting requirements and request ongoing feedback on your performance and objectives; Recognise any training you need to attend to enhance your knowledge and meet your objectives; Modeling expected performance; Create a culture of ownership and engagement for your team; Have the desire and opportunity to personally succeed in a way that leads to collective organisational success; Recognise that the quality of your work is also a representation of you; Demonstrate a willingness to not only ensure the job is done, but also accept responsibility for the results good or bad. REVIEWER: CEO VERSION Version May 2017