Internal Vacancy List: 15 April 2014

Transcription

1 Internal Vacancy List: 15 April 2014 JOB TITLE: SERVICE CONSULTANT DIVISION: OPERATIONS We re growing and looking for outgoing, energetic and friendly individuals for service consultant positions nationwide! Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) Preferably a relevant 3-year degree/diploma Retail/Client service experience Clear credit/criminal record Fingerprints which are detectable/recognizable on our internal electronic banking system. Friend and family referrals Applications will only be accepted from applicants using 1 of the following methods: SMS SALES to (and follow the prompts) CV to wcaperecruitment@capitecbank.co.za Service consultants wanting to transfer Contact your regional manager and/or local recruitment office and submit a formal transfer request. The relevant Recruitment and Selection consultant and regional manager will facilitate your transfer if the criteria are met subject to the availability of positions in your branch/location of preference.

2 Internal Vacancy List: 15 April 2014 JOB TITLE: ASSISTANT BRANCH MANAGER DIVISION: OPERATIONS Purpose of the role To action, co-ordinate and monitor the efficient functioning of the branch in respect of: Process / procedural compliance (J2E, branch procedure audits etc.), Client Service On boarding of new employees Ability to guide and motivate staff, and taking responsibility for the branch in the absence of the Branch Manager. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) Preferably a relevant tertiary qualification (Commerce / Management) At least 1 year s client service experience within a retail/ financial/ banking environment Supervisory/ first line management experience (includes acting management experience) would be an added advantage Knowledge of Capitec Bank products and business processes (internal) Basic knowledge of management principles/ how to manage people Ability to delegate tasks, offering structure and guidance Ability to coach and develop team members Ability to support and motivate team members High energy levels and a sense of urgency

3 Impact within a team environment (confidence, articulate, has presence) Emotional maturity Conscientious Ambitious and aspirational Analysing and diagnosing skills Strong client service orientation Adaptable Computer literate in MS Office Access to transport (personal / public) Valid code 08 drivers licence preferred Flexible and mobile across regions preferred Clear criminal and credit record Must have fingerprints which are detectable / recognisable on Capitec Bank s internal electronic banking system Area Contact Kathlehong Letsoho (Ref # 3814) Gauteng Soshanguve Batho Plaza (Ref # 3815) Gauteng Carolina (Ref # 3816) Mpumalanga Carmen Niwinski T E carmenniwinski@capitecbank.co.za Luphelia Griffiths T E lupheliagriffiths@capitecbank.co.za

4 Area Contact Carletonville Gateway (Ref # 3817) Gauteng Thabazimbi (Ref # 3818) Limpopo Potchefstroom River Walk (Re-advertisted) (Ref # 3489) North West Cofimvaba (Ref # 3819) Eastern Cape Cape Town Parliament (Ref # 3820) Western Cape Melanie Oosthuizen T E melanieoosthuizen@capitecbank.co.za Noloyiso Madikane T E noloyisomadikane@capitecbank.co.za Kumi du Plessis T E kumiduplessis@capitecbank.co.za

5 Internal Vacancy List: 15 April 2014 JOB TITLE: BRANCH MANAGER DIVISION: OPERATIONS Purpose of the role Drive branch operational and growth objectives in order to maximize profitability Drive unique Capitec Bank client service experience Drive performance and service culture in branch Coach and energize team members Plan and implement marketing plans Coordinate arrears and sales processes Coordinate branch administrative processes Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) Preferably a relevant tertiary qualification (Commence / Management) Experience in a financial/retail/client service environment, preferably as a manager Good general knowledge of payment systems, client profiles and arrears follow-up procedures Fluent communication skills in English, with the ability to speak and understand an African language preferred Computer skills (MS Office) Strong client service and administrative orientation Analyzing and diagnosing skills Planning, organizing and implementation skills Action orientation Decision making skills

6 The ability to delegate tasks, coach and support, motivate and energize, and offer structure and guidance to team members Sound business acumen Valid driver s license Own transport Clear criminal and credit record Must have fingerprints which are detectable / recognisable on Capitec Bank s internal electronic banking system Area Contact Centurion Lifestyle Centre (Re-advertisted) (Ref # 3378) Gauteng Midrand Boulders (Ref # 3821) Gauteng Orkney (Ref # 3822) North West Northman Plaza (Ref # 3823) Limpopo Carmen Niwinski T E carmenniwinski@capitecbank.co.za Melanie Oosthuizen T E melanieoosthuizen@capitecbank.co.za

7 Internal Vacancy List: 15 April 2014 JOB TITLE: REGIONAL MANAGER DIVISION: OPERATIONS Purpose of the role Take overall responsibility for managing specific branches within the Branch Network. Drive business growth by managing the sales, marketing and operational activities through a team of Branch Managers and Service Consultants. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) Preferably a relevant tertiary qualification in Commerce / Management Relevant management experience at an appropriate seniority level in a customer service and / or retail environment Knowledge of the Retail and / or Customer Service environment Knowledge of business processes (Marketing, Financial Management, Human Resource Management) Analytical and diagnosing skills Decision-making and action orientation Communication skills (verbal and written) in English Planning, organising and implementation skills Leadership and development skills Valid driver s license Own reliable transport Ability to travel Work irregular work hours when required Clear criminal and credit record Must have fingerprints which are detectable / recognisable on Capitec Bank s internal electronic banking system

8 Area Contact Claremont (Ref # 3824) Western Cape Suzanne Liebenberg T E HUsuzanneliebenberg@capitecbank.co.za

9 Internal Vacancy List: 15 April 2014 JOB TITLE: PROJECT MANAGER DIVISION: CARD SERVICES AND BUSINESS DEVELOPMENT Purpose of the role To co-ordinate several different projects simultaneously, using Capitec Bank s Project Management methodology (based on the PMBoK areas and the PRINCE2 or Agile methodology). Management of stakeholder requirement at all levels within the organisation. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) IT, Project Management or Business related Degree or Diploma At least 2 years proven experience in project management / task co-ordination and resource capacity planning using a shared pool of resources within a similar environment Knowledge of: o System development life cycle o Project Management methodologies Computer literacy (MS Project, MS Office) Planning and organizing skills (process driven approach) Presentation and facilitation skills Relationship management skills Influencing skills Ability to liaise at all levels of management, across different departments Facilitation skills (meetings, workshops etc.) Ability to produce accurate, quality documentation (detail orientation/accuracy) Deadline driven

10 Ability to work under pressure Conflict Management Ability to manage multiple projects simultaneously Clear criminal and credit record Must have fingerprints which are detectable / recognisable on Capitec Bank s internal electronic banking system Area Contact Stellenbosch Campus (Ref # ) Western Cape Candice Martin T E candicemartin@capitecbank.co.za

11 Internal Vacancy List: 15 April 2014 JOB TITLE: ADMISSION CONTROLLER DIVISION: FINANCIAL MANAGEMENT Purpose of the role To perform routine tasks during the day in respect of controlling entry of visitors and employees at Capitec Bank s premises situated at Bellville Campus in accordance with specified procedures and also to perform specified administrative functions. This includes the following: Controlling the foyer entrance at the A block from 07:00 17:00 from Mondays to Fridays. Monitoring the CCTV cameras and reporting faults to the Facilities Coordinator covering the buildings and external areas. Logging incidents in an occurrence register. Sorting and distributing mail to the receptionist or building s security guards. Monitoring and controlling the perimeter alarm. Monitoring and controlling the fire panel. General administration. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) 1-2 years reception/admission control experience Proactive in identifying and preventing unsafe conditions Comfortable with surveillance/monitoring equipment and processes Projecting a professional image at all times Communication skills Relationship building skills Excellent service orientation

12 Knowledge of basic office administration Ability to cope with day-to-day stresses of work Clear criminal and credit record Area Contact Bellville Campus (Ref # ) Western Cape Amanda Qinga T E amandaqinga@capitecbank.co.za

13 Internal Vacancy List: 15 April 2014 JOB TITLE: SWITCHBOARD OPERATOR DIVISION: FINANCIAL MANAGEMENT Purpose of the role To answer, transfer and direct telephone calls in a professional and acceptable manner via the installed switchboard using a computerised database. To perform a relieve function at any of the reception areas during absence of the Receptionists. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) At least one to two years relevant switchboard experience within a professional working environment Training in telephone etiquette would be preferred Professional and friendly telephone manner Customer service orientated Communication skills Ability to take initiative when necessary Ability to make informed decisions quickly, and execute those decisions with confidence Ability to handle a high-stress environment Computer literate and be proficient in MS Office Neatly and professionally presented Must be able to work flexible hours Clear criminal and credit record

14 Area Contact Stellenbosch Campus (Ref # ) Western Cape Amanda Qinga T E amandaqinga@capitecbank.co.za

15 Internal Vacancy List: 15 April 2014 JOB TITLE: REPORT ADMINISTRATOR DIVISION: FINANCIAL MANAGEMENT Purpose of the role Provide support to the Business Intelligence team through: Specific administrative and documentation support duties, Performing various ad-hoc queries from across the whole business, Assist with the developing and enhancing the basic management information reports. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) A relevant tertiary qualification in Finance/Mathematics or Accounting would be a pre-requisite for this position At least 1 year experience in the financial services industry would be advantageous Knowledge and understanding of: o Business Analysis & Requirements gathering o Financial systems & procedures o Database design principles Knowledge of management information Reports would be advantageous Computer literacy (Advanced Excel, Advanced Word and Visual Basic skills will be beneficial) Experience and understanding of database structure design and data extraction principles would be advantageous SQL knowledge would be advantageous Communication skills (written & verbal) in English Group presentation skills Numerical skills

16 Planning and organizing skills Attention to detail (accuracy) Confident and enthusiastic self-starter who can take initiative Must be able to work independently as well as part of a team Action orientation Resilience Flexibility and adaptability Clear criminal and credit record Area Contact Stellenbosch Campus (Ref # ) Western Cape Amanda Qinga T E amandaqinga@capitecbank.co.za

17 Internal Vacancy List: 15 April 2014 JOB TITLE: TEAM LEADER: CREDIT DECISION SUPPORT DIVISION: CREDIT MANAGEMENT Purpose of the role To lead a team of specialists within the Credit Decision Support department in applying analysis methods in translating active business data into usable strategic information to inform business on any critical and measurable risk indicators. To collate functional information for Credit Decision Support management to present to organisational forums (i.e. Credit Committee, Executive Credit Committee etc.) Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) 7 years relevant experience in analytics and reporting OR A relevant 3 year degree with Mathematics / Statistics / Analytics (i.e. B.Comm (Statistics), B. Informatics) and 4 years relevant experience in analytics and reporting is required Relevant 3 year post-graduate degree with a in Mathematics / Statistics / Analytics (i.e. B.Comm (Statistics), B. Informatics) would be preferred Previous experience in managing a team of specialists would be preferred Knowledge of the following would be a pre-requisite: o Analytics o Project management methodologies o Table and database structures o SAS, SQL, Cognos or Qlikview Technical understanding and knowledge (different operating systems / databases / programming languages) General business acumen

18 Knowledge of the following would be preferred but is not required: o The retail credit environment / industry o Basel II o Business acumen with respect to understanding technical issues and the impact these may have on the design and delivery of business solutions. Communication skills (verbal and written) in English Numerical skills Analytical skills Report writing skills at strategic / executive level Computer literacy (Advanced MS Excel / Access) Attention to detail (accuracy) A degree of programming skill o SAS / SQL / Qlikview Structured thinking and approach (process orientation) Able to interpret user requirements accurately Able to translate business requirements into business requirement specifications Ability to investigate, analyse, design and deliver business solutions Able to perform under pressure and work towards strict deadlines Adaptable to change Proactive Client service orientation Interpersonal and relationship management skills Ability to engage with people at various organisational levels Coaching and mentoring skills Willing and able to work extra hours, outside normal business hours as and when required. Willing and able to travel nationally Own reliable transport & valid driver s license

19 Area Contact Stellenbosch Campus (Ref # ) Western Cape Amanda Qinga T E amandaqinga@capitecbank.co.za

20 Internal Vacancy List: 15 April 2014 JOB TITLE: TEAM LEADER: BRANCH HARDWARE SUPPORT CENTRE DIVISION: INFORMATION TECHNOLOGY Purpose of the role To effectively support the IT Branch Hardware Support Team to contribute to the business objectives supporting agents with the appropriate technical skills to meet agreed set targets while focusing on internal client service and support. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) A relevant qualification in IT (i.e. A+ or N+) At least 1-2 years proven Contact Centre experience Previous people management or supervisory experience would be ideal Knowledge of: o MS Office suite o Contact Centre Operations Communication skills (verbal and written) in English Negotiation skills Reporting skills Planning, prioritizing and organizing skills Time management skills Ability to work under pressure The incumbent will be required to work overtime from time to time, including weekends Valid driver s license and own reliable transportation Clear criminal and credit record

21 Area Contact Stellenbosch Campus (Ref # ) Western Cape Chantell Wilson T E chantellwilson@capitecbank.co.za

22 Internal Vacancy List: 15 April 2014 JOB TITLE: ANALYST DEVELOPER.NET DIVISION: INFORMATION TECHNOLOGY Purpose of the role Provide operational support for new and existing systems. This will include occasional after hours and weekend standby. Analyse existing systems and software in order to design solutions for bugs or new requirements. Create technical specifications that meet business requirements. In instances where an architect is involved technical specifications need to be aligned to the new or existing architecture. Ensure reuse and build of common components, web services, objects and patterns and development quality by reviewing development done according to technical specifications. Develop software that meets technical specifications ensuring that technologies are implemented with best practice. Provide guidance and direction to developers and junior developers Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) Relevant IT qualification with at least 4 years relevant design and development experience Must have proven knowledge of and experience in: o Object Orientated design and development o C# o.net Framework o Web Services o SQL o XML o IIS o An understanding of SOA.

23 Experience in the following would be advantageous but not required: o Design Patterns o T-SQL / Microsoft SQL Server o WCF (Windows Communication Foundation) o PowerShell o UML o MVC / MVVM Design pattern o ASP.Net / Java script / HTML / CSS o WPF (Windows Presentation Foundation) & XAML Ability to self-learn new skills and technologies Very good verbal and written communication skills in English Analytical and problem solving skills High attention to technical detail Sense of ownership Self-motivator Demonstrate initiative and proactive attitude Ability to multi-task Must perform well under pressure Must be able to deal with change Team player A firm grasp of patterns and practices Area Contact Stellenbosch Campus x3 (Ref # ) Western Cape Suleila van Reenen T E suleilavanreenen@capitecbank.co.za