C L A R I D E N January 2016

Transcription

1 C L A R I D E N January 2016 Knowledge for the world business leaders Shangri-La Hotel, Singapore 2 Separately Bookable Seminars in 1 Location Session A: Leading Business Process Transformations, Continuous How to create successful long-lived organizational change that produces transformational results January 2016 (Monday & Tuesday) Ric Willmot Formerly CEO of 3 successful companies, Ric Willmot is today one of the most successful change management speakers. Globally known as The Strategist, Ric is now one of the most sought after consultants by Fortune 500 companies because of his ability to demystify complex organizational strategic planning and improve performance, productivity and lead companies with transformational business performance improvements and successful change management Author of 7 Management Books including 2 bestsellers, 4 CEO Institute Learning Modules and over 200 business management articles published in 8 countries He contributes business columns regularly for 5 magazines, including Calibre in Malaysia and Svoy Business in Russia (which has a readership of 55,000), and is interviewed frequently on ABC-Radio and Qantas Airlines Business Radio Session B: Root Cause Analysis Of Underperforming Processes End-to-end roadmap for strategic, operational & tactical approach to relentless RCA January 2016 (Wednesday & Thursday) John Man Business Process Transformation Champion Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion More than 20 years of experience in enabling leadership and project teams through hands-on approaches to achieve significant revenue growth and operational cost reductions Consulted and initiated business process changes in major oil & gas, mining, telecommunications, production, supply chain firms and developed robust and sustainable business process improvement solutions

2 Leading Business Process Transformations, Continuous Session A: January 2016, Shangri-La Hotel, Singapore Ric Willmot Formerly CEO of 3 successful companies, Ric Willmot is today one of the most successful change management speakers. Globally known as The Strategist, Ric is now one of the most sought after consultants by Fortune 500 companies because of his ability to demystify complex organizational strategic planning and improve performance, productivity and lead companies with transformational business performance improvement sand successful change management Author of 7 Management Books including 2 bestsellers, 4 CEO Institute Learning Modules and over 200 business management articles published in 8 countries He contributes business columns regularly for 5 magazines, including Calibre in Malaysia and Svoy Business in Russia (which has a readership of 55,000), and is interviewed frequently on ABC-Radio and Qantas Airlines Business Radio Mr. Ric Willmot has more than 20 years experience in the area of strategic development, planning and implementation. He is known globally as The Strategist, and is one of the most sought after consultants by Fortune 500 companies because of his ability to demystify complex organizational strategic planning and improve performance, productivity and profit. Ric s background includes accounting, financial planning, and organizational psychology. He has been the CEO of 3 successful companies, and has built a global consulting practice based in Brisbane, Australia. Ric provides value by assisting clients increase performance and profit by making distinctive, lasting and substantial improvements in their organizations. His clients include PricewaterhouseCoopers, Grant Thornton, CPA Australia, PT Philips Lighting and over 100 other leading organizations in Australia, Asia and the UAE. Over 200 people from 14 countries have joined his Private Client s Mentoring & Coaching Program. He regularly contributes business columns for 5 magazines, including Calibre in Malaysia and Svoy Business in Russia (which has a readership of 55,000), and is frequently interviewed on ABC-Radio and Qantas Airlines Business Radio. He also writes a monthly column in the Brisbane Courier-Mail Business Magazine BOOM entitled: Executive Wisdom with Ric Willmot. Ric s work in improving business growth, success and profits is internationally sought after; he is the go-to person for CEOs, senior executives, and professional service people Partial list of companies that have benefitted from Ric s expertise: Shell ExxonMobil BHP JPMorgan Chase HSBC Apple Siemens GE HP Bangkok Bank CIMB Niaga Gas Negara Pertamina DHL Telstra Commonwealth Bank Met Life Rakbank Permata Bank PT Perusahaan Gas Negara Tbk Pwani Oil Products Ltd. Star Energy Qualcomm PT Datacomm Diangraha Jeddah Beverage Can Making Co. Mercer Merck InterContinental Metito Telekom Malaysia PT Philips Lighting Indonesian Aerospace Straits Asia Resources PT Voksel Electric Tbk Ric is a very effective consultant who gets his innovative message across to the most-hardened executives. Any cost associated with getting him is easily offset by the improvement in your business. - CEO He has resulted in some very profound changes in our organization. Our company has a $30,000,000 premium income - Ric has helped focus us and provide us with the plan and the tools to grow. We intend to use Ric on an annual basis, both with our team and the directors. - Partner Although extremely challenging and not afraid to speak his mind, Ric offered a level of business acumen you simply wouldn t be able to hire on a standard basis. He brought our strategy into the 21st century and assisted in dramatically enhancing our bottom line. - Director 2

3 Leading Business Process Transformations, Continuous Session A: January 2016, Shangri-La Hotel, Singapore EXECUTIVE SUMMARY Program: Dates & Locations: Leading Business Process Transformations, Continuous January 2016 Shangri-La Hotel, Singapore Early Bird 1 (Register & pay by 23 November 2015): Early Bird 2 (Register & pay by 21 December 2015): Regular Tuition Fee: S$2,595 S$2,795 S$2,895 Group discount of 10% for 2nd participant from the same organization. For limited time only by 21 December 2015 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). Note: GST is applicable only to participants from Singapore registered companies. Check your eligibility for 60% Cash Back at IRAS website. FREE TAKEAWAYS worth over $1500! Lifetime membership to the Secure Zone of his website, which includes: diagnostics, business told, premium articles, videos and podcasts worth $990 in value Lifetime membership to his online Members-Only Forum worth $495 in value Change 601 by Ric Willmot in paperback worth $39 4GB USB with all the presentation slides Pre-Course Questionnaire To ensure that you gain maximum value from this course, a detailed questionnaire will be forwarded to you to establish your training priorities and concerns Your completed questionnaire will be analyzed by the faculty director prior to the event and addressed during the event. You will receive a comprehensive set of course documentation on the day of the training Program Essence: To survive in today s unpredictable marketplace, an organization has simply 2 choices - consistently transform business processes and grow, or remain stagnant and wither. In fact, 93% of respondents in the Business Transformation and the Corporate Agenda report highlighted that they have just completed, are planning or are in the midst of a business transformation (KPMG/ Forbes Insight, 2014). This comprehensive 2-day course addresses a broad spectrum of transformational leadership, continuous improvement and change management techniques and strategies. You will leverage a unique platform designed with critical information for practitioners and industry players and learn how to effectively manage transformation and successfully implement change within your organization. Led by CEO of 3 successful global companies and one of the most successful change management speakers, Ric Willmot will show you how to utilize successful change management models, leverage on techniques to successfully influence and manage stakeholders and understand how world-class companies can lead and implement successful business processes while overcoming popular mistakes and causes of failure. Participants will develop a deep understanding of the methodologies and strategies behind effective long-lived organizational change. At the end of this program, you will be able to confidently and competently produce positive business results, practice new strategies and seamlessly execute what you have learnt in the business world to achieve effective and sustainable business outcomes and stakeholder relationships. 3

4 Leading Business Process Transformations, Continuous Session A: January 2016, Shangri-La Hotel, Singapore PROGRAM INTRODUCTION Businesses are increasingly under pressure by stakeholders to not only remain relevant and competitive, but to outdo the competition. Pressures to introduce innovative products, new services and break-through inventions in order to improve market share and profitability are relentless. Albeit many corporations understand the importance of business transformation, this program will equip you with a deeper pragmatic understanding and the valuable tools to achieve realizable results that will effect a significant impact on your business. If you aim to further your executive career in management and leadership, this course is an essential learning experience that will fast track your executive knowledge and competencies. In this 2 days, you will be exposed to a plethora of case studies, group challenges, and individual problem solving exercises that will challenge your thinking, learning and application of existing and new knowledge, while networking and gaining key industry insights. WHO WILL BENEFIT THE MOST In the roles of Head/Director/Managers/Consultants/Analyst responsible for: Business Process Process Project Manager/ Director; Project leaders and team members Business / Continuous Improvement Business Process Management; Business Process Reengineering (BPR) Change Management, change agents, change team leaders and team members Business Transformation; IT managers involved with change initiatives Human Resources; Operational Excellence; Business Excellence Organizational Development professionals involved in company re-organizations Quality Management / Assurance Coordinators of Company Mergers and Acquisitions LEARNING OBJECTIVES Achieve the ability to implement the skills and behaviours of any role in change management Accelerate the implementation of transformation and change to support the application of business improvement Learn effective communication styles to deal with interpersonal conflicts that automatically arise during periods of transition and growth Recognize the opportunities presented by change and learning how to take advantage of them Benchmark change management strategies and performance with leading institutions 4

5 Leading Business Process Transformations, Continuous Session A: January 2016, Shangri-La Hotel, Singapore PROGRAM AGENDA DAY ONE Session 1 Why Is Transformation So Important? What s The ROI? o Having human resources implement the latest management fad does not guarantee improved organizational performance o What s your objective? How will your organization benefit? Will this be the most efficacious process to achieve your desired results? Assessing The Necessity For Change And Transformation o Forced change: by competitors, consumers, government, economic and business climate, technology, etc. o Escaping the doldrums o Deliberate change to raise the bar What Constitutes Effective Change And Transformation? o Understand, Promote, Cope, Value o Transformation is an organic process, not a single event o Problem solving or innovation creation? Session 2 Why Executive Sponsorship Is A Critical Success Factor o Who are the key people within your organization you must get on board? o Resistor, neutral, supporter what they do and how you should respond o Developing an exemplar culture Implementing Change & Transformation To Attain Optimum Results o 7-Eleven Australia Case Study Creating Innovative Strategies And Techniques For Effective Results o Purpose o Process o People o Performance Exercise: Creation of a Change Management Story Board Session 3 Assessing The Psychological Environment For Change & Transformation o 4 conditions for the changing mindset o Reinforcement systems o Putting the approach into practice Exercise: Psychological Profiling and Behavioural Assessment Checklist For Resistance To Change Group discussion and assessment diagnostic The Reasons For People Resisting Change And Strategies To Overcome This Open discussion exercise utilising diagnostics and checklists including role-plays and hotseat Q&A 5

6 Leading Business Process Transformations, Continuous Session A: January 2016, Shangri-La Hotel, Singapore Session 4 Overcoming The Popular Mistakes And Causes Of Failure o Differentiating between myth and reality o The antibiotic is fine, it s the diagnosis that was wrong o Tell the truth, go hard, go fast, and provide the backup 5 Behavioural Factors To Successfully Influence And Manage Stakeholders o Breathing life into your organization o Motivating for transition and continual improvement o The psychology of powerful performance in people Using Various Tools, Diagnostics And Instruments o How to recognise what needs to be measured o How to discern what needs to be done o How to decide the process for the implementation DAY TWO Session 1 Understanding The Change Models - Which Will Work Best For You o Just because one model worked for them doesn t mean it will work for you o Your focus is the outcome not the tactic o You have to know your objective before you can choose your instrument Kurt Lewin s Change Management Model Gleicher s Formula For Change Session 2 ADKAR Model For Change Kotter s 8 Stages Of Change Management Force Field Analysis Exercise: Group discussion and an assessment of the pros and cons of models Session 3 Force Field Analysis Extended - Working With Your Employee-groups To Make Them More Effective o Full and comprehensive explanation and discussion of this advanced diagnostic The Life Cycle Questionnaire - An Indicator Of Organizational Effectiveness o Full and comprehensive explanation and discussion of this advanced diagnostic Improving Your Success by Eliminating Execution Failures o Simple strategies to negotiating obstacles o Identifying the warning signals o Drilling down to the root cause rather than drowning in the symptoms Case Study: Japanese Fish Markets 6

7 Leading Business Process Transformations, Continuous Session A: January 2016, Shangri-La Hotel, Singapore Session 4 Communicating The Change Vision o Learning who your people will listen to o Coordinating your communication efforts o Appreciate the value of stories and metaphors Organizational And Stakeholder Empowerment o Not everyone must be involved at every level o Choosing the right person at the right time to do the right thing o Genuine empowerment and not just the buzzword Anchoring New Approaches In Culture o If your people don t live with that, your organization will die because of it o It s a matter of principle not just faith o The new way has to be programmed as the default position Wrap up Q&A 7

8 Root Cause Analysis Of Underperforming Processes Session B: January 2016, Shangri-La Hotel, Singapore John Man Business Process Transformation Champion Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion More than 20 years of experience in enabling leadership and project teams through hands-on approaches to achieve significant revenue growth and operational cost reductions Consulted and initiated business process changes in major oil & gas, mining, telecommunications, production, supply chain firms and developed robust and sustainable business process improvement solutions John has extensive experience in business process improvement for both the public and private sector in multiple industries which include telecommunication, oil & gas, mining, production and supply chain. John has also facilitated process transformation teams across all industries to increase throughput yield, ensure outgoing quality assurance, reduced labour cost and increased production efficiency through rigorous process analysis in telecommunications and garment industries. In telecommunications alone, the solutions advised by him enabled the organizations to realize revenue growth of more than AU$300 M over 7 years. John has led trainings worldwide and he has a Ph.D. in Organization Development and Change. He is also a certified Lean Six Sigma Master Belt and is a certified Trainer and Assessor in Australia. He is a member of the Institute of Management Consultants and a Fellow at the World Academy of Productivity Science and an Associate Fellow with the Australian Institute of Management. It was great being coached by John. He always has a solution handy to overcome any challenge, be it in the problem definition, data collection, analysis, or control. I believe he can continue to contribute and add significant values to any business improvement projects and coaching. - Founder/ Director, EurekaStudy John s knowledge in the business process is unbelievably deep and good. His willingness in knowledge transfer and guidance through the learning made the 2-day program really short. John is nearly perfect! - Director of Business Process, Hellman Worldwide Logistics LLP John is an effective coach and mentor. I have gained tremendously from his extensive experience and wealth of knowledge, and working with him has helped me gain proficiency in Lean Six Sigma, which has in turn, paved the way for me to be able to lead and coach others embarking on a similar journey. - Strategy Manager, Accenture 8

9 Root Cause Analysis Of Underperforming Processes Session B: January 2016, Shangri-La Hotel, Singapore EXECUTIVE SUMMARY Program: Dates & Locations: Root Cause Analysis Of Underperforming Processes January 2016 Shangri-La Hotel, Singapore Early Bird 1 (Register & pay by 23 November 2015): Early Bird 2 (Register & pay by 21 December 2015): Regular Tuition Fee: S$2,595 S$2,795 S$2,895 Group discount of 10% for 2nd participant from the same organization. For limited time only by 21 December 2015 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). Note: GST is applicable only to participants from Singapore registered companies. Check your eligibility for 60% Cash Back at IRAS website. FREE TAKEAWAYS! Pre-workshop assessment on process and enterprise maturity. Minitab statistical program and Minitab Quality Companion to be downloaded to laptops. *Participants are required to bring their laptops for the purpose of this course. Program Essence: Enterprise capability to meet critical success factors and respond to changing expectations and requirements is dependent on the ability to sharpen the inquiry and diagnosis of processes and operations. The key to harnessing that ability is an incisive competency to identify, drill down and validate observable and objective root causes. This impactful 2-day program will effect a paradigm shift in the way you view Root Cause Analysis, moving beyond just simply a work-based and functional process but as a relentless tool for laying out strategic business plans which then cascades to effective tactical and operational planning. Participants will generate an understanding of different causes of underperforming processes and respective roots in the progress towards validation of process performance, support improvement efforts with statistical methods that offer insights and knowledge for empirical analysis, and perform risk analysis to sustain solutions and amplify success. Led by John Man who has a stellar record of near 80% of participants exceeding expectation for his past program, you will learn and walk away with ready-to-use templates, tools and methods for generating, organizing, visualizing and analysing causes and use the Minitab statistical program to test hypothesis and apply design of experiments methods. 9

10 Root Cause Analysis Of Underperforming Processes Session B: January 2016, Shangri-La Hotel, Singapore PROGRAM INTRODUCTION When people discover problems, the most frequent response is to rush to find a solution. Finding an immediate fix for the problem is very satisfying but putting the cart before the horse is not the best way to solve a problem as it leads to the need to solve the same problem repeatedly. A better approach is to eliminate the root cause. Gaining a foothold on vital root causes is the turning point for moving from as-is to to-be performance levels. Drawing on the analogy of the tortoise and the hare race, enterprises that take time to reflect on current performance with the aim of taking significant leaps to achieve higher levels or performance win the race by generating viable solutions that produce the sustainable and progressive results. Faculty Director John Man has more than 20 years of experience in process improvement, process implementation and process design. Through the 2-day highly interactive program, participants will be engaged in group-based hands-on opportunities to identify causes and learn various techniques and tools. John will also provide guidance on which tools are more likely to be used at strategic, operational and tactical level. At the end of the program, you will be armed with an effective roadmap for executing cause analysis, testing and controlling solutions generated. WHO WILL BENEFIT THE MOST Senior Managers in Strategic Business Planning, Operational and Functional managers and supervisors, Program and Project managers, facilitators and leaders, Quality Assurance managers, Continuous Improvement managers, Organization Change and Methods managers LEARNING OBJECTIVES Validate business strategies by identifying the reasons for the gaps between current and expected performance levels Optimize and maximise As-is processes and value streams designed around existing capabilities of people and technology Make right decisions at the right time based on rigorous data analysis used in dashboards, process capability, hypothesis testing and experiments Streamline core process activities to enable timely and accurate delivery of services or products that meet or exceed requirements Eliminate disruptions, rework and waste in end to end flow of materials, information and decisions Test and formalize solutions that are robust and error-proofed Hold the gains achieved through improvements or redesign 10

11 Root Cause Analysis Of Underperforming Processes Session B: January 2016, Shangri-La Hotel, Singapore PROGRAM AGENDA DAY ONE Scope And Foundations Of Cause & Effect Analysis Elucidate the vital role of cause and effect analysis in the transformation of performance Understand the foundations of cause and effect analysis in the work place improvement or redesign efforts Cause and Effect scenarios from manufacturing and service industries Types And Levels Of Cause & Effect Analysis Define levels of Cause & Effect analysis Identify process configurations, structure and design Understand the nature, types and requirements of causes Define the different types of cause and effect analysis and approach to finding root causes Samples on types and levels of cause and effect analysis Applications Of Methods To Execute Root Cause Analysis Use the enterprise and process maturity model to define the enterprise readiness for process transformation Apply methods to generate consensus on current reality and identify causes at strategic, operational and tactical levels Case studies from banking, health and telecommunications Validate And Confirm Main Root Causes Use basic data presentation methods Apply basic statistical methods of analysis Sample analysis from Minitab Sample analysis from services and manufacturing industries DAY TWO Develop And Validate Robust Solutions Derive objective baseline understanding of current performance Use hypothesis testing to validate and confirm main root causes or solutions Sample analysis from Minitab Sample analysis from services and manufacturing industries Error-proof Robust Solutions Use methods for reducing risks during solution testing Execute error-proofing for viable solutions Sample analysis from services and manufacturing industries Sustain Solutions With Effective Control Plans Develop control plans to sustain solutions and new process performance levels Use control methods to track new performance levels Sample analysis from manufacturing, resources and services industries 11

12 ENABLING BUSINESS PROCESS TRANSFORMATION WEEK January 2016 Shangri-La Hotel, Singapore REGISTRATION PAGE C L A R I D E N Knowledge for the world business leaders PROGRAM FEES Session Session A: Leading Business Process Transformations, Continuous Improvements and Change (18-19 Jan 2016) Session B: Root Cause Analysis Of Underperforming Processes (20-21 Jan 2016) 1st Early Bird Fee Per Participant (If payments & registrations are received by 23 Nov 2015) S$2,595 S$2,595 2nd Early Bird Fee Per Participant (If payments & registrations are received by 21 Dec 2015) S$2,795 S$2,795 GROUP DISCOUNTS Group discount of 10% for 2nd participant from the same organization. For limited time only by 21 December 2015 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). Note: GST is applicable for Singapore-registered companies. Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Organization: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global coporate rate. Please register the following participant for this seminar. (Please tick to select your seminar(s). You may tick more than one.) Regular Fee Per Participant S$2,895 S$2,895 1st Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Session(s): A B 2nd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Session(s): A B 3rd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Session(s): A B 4th Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Session(s): A VENUE AND ACCOMMODATION INFORMATION Shangri-La Hotel, Singapore January Orange Grove Road, Singapore Tel : Fax : Website : B 4 WAYS TO REGISTER admissions@claridenglobal.com Fax: Call: Website: PAYMENT METHODS BY CHEQUE / BANK DRAFT : Made payable to CLARIDEN GLOBAL PTE LTD and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore BY TELEGRAPHIC TRANSFER TO: Bank Name: DBS BANK Bank Branch code: 027 Bank Address: 6 Shenton Way, DBS Building, Singapore Bank Account No: Bank Account name: CLARIDEN GLOBAL PTE LTD SWIFT Code: DBSSSGSG Please note that all bank charges are to be borne by participants. Please ensure CLARIDEN GLOBAL PTE LTD receives the full invoiced amount. Note: Please include invoice number on all payment types and your company s name in your payment instructions for our reference. CREDIT CARD: To make payment by credit card, please call our client services hotline at HOW TO REGISTER AND PAY An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT. ACCOMMODATION Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation. ENJOY 60% CASHBACK Productivity and innovation Credit (PIC) scheme allows registered Singaporean businesses to claim 60% cash back or enjoy 40% tax deduction for training. For more information, please visit CANCELLATIONS AND SUBSTITUTIONS Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue. Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee. ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM PLEASE NOTE: CLARIDEN GLOBAL PTE LTD reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, CLARIDEN GLOBAL PTE LTD will refund the full amount and disclaim any further liability. ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by CLARIDEN GLOBAL PTE LTD and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services. Visit us at for upcoming events FOR OFFICIAL USE FEE RECEIVED REFERENCE L6016_L6017/LG/MS