INDUSTRY Customer Services

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Baldric Oliver
6 years ago
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1 INDUSTRY Customer Services

2 Customer Care Center Page 2

3 Industry Customer Services Customer Care Center Service Shop proposes every possibility depending of the product: WARRANTY Yes No Repair Normal repair Repair with cost estimation example: Product with Z-option, PG, PC, etc Replacement (Exchange) The factory allows 2 months time to send back defective parts If both options (Replacement or Repair) are possible, replacement is preffered Replacement for 90% otherwise Repair > for Motors, PG, PC, etc. Buyback only after Replacement or Spare Part (SP) order. Spare parts stock can contain reconditioned equipment Component Upgrade service from Old to New Opportunity at the end of the product lifecycle The factory allows 2 months time to send back defective parts Page 3

4 Industry Customer Services Customer Care Center WARRANTY 6 months: - Repaired material 12 months: - all material - exchanged material 24 months: - PG - PC - Instrumentation No Motor Repair Different possibilities depending on the MLFB Normal repair Fast repair (Bielefeld or Stuttgart) Mobile repair ( Field Support Engineer on site) Product Analyses minimum 8 weeks up to 16 weeks to complete the investigation report. +/ /product without repair/ replacement costs EEO Extended Warranty Possibility to order an EEO for your product. According to Serial N Page 4

5 Industry Customer Services Customer Care Center DELIVERY ADVANTAGES Repairs Replacement (Exchange) Delivery of Spare Part possibilities: Normal: 1 week Prio: 48h (extra cost) Express 8h taxi (extra cost) Repaired Material returned to the customer within 4 weeks Advantages: Advantages Repair: Service Centers in 45 countries No loss of data or settings Short interruption of your systems/machines Worldwide availability Adjusted to your individual needs: faster incl. organization of transport at the correct destination Advantages Replacement (Exchange): Maximum availability Short interruption of your systems/machines Worldwide availability of Spare Parts Often warranty possibilities 24h/365days availability (in German and other countries) Spare Parts 10 years after Product Obsolescence Page 5

6 Sitrain Training for Industry Page 6

7 Sitrain Training for Industry Training right from the manufacturer who covers the full range of industry automation & drive technology Standard or Customer specific courses : We can adapt content / location / duration More than 100 courses Highly qualified trainers well trained in teaching technics Practical learning on up-to-date training workstations and material Training Nearby Individual training equipment Training in Dutch/French/English/German New : TIA PORTAL courses every 4 weeks Page 7

8 Sitrain Training for Industry Training Topics SITRAIN SIMATIC S5 SIMATIC S7 TIA PORTAL SIMATIC PCS 7 SIMATIC HMI SIMATIC S7 network SIWAREX CNC NUMERIK MOTION CONTROL SAFETY DRIVES WEB BASED TRAINING Booking & Contact Discover all our training courses at Page 8 T: F: sitrain.be@siemens.com SITRAIN Training for Industry

9 CS goes digital PREVIEW SERVICE MALL Page 9

10 CS goes digital Page 10

11 CS goes digital Page 11

12 Customer Care Center SERVICE DESK +32(0) SERVICE DESK +32(0) Contacts SITRAIN +32 (0) SERVICE SHOP +32(0) SERVICE Department +32 (0) SERVICE DESK +32(0) SERVICE DESK +32(0) SERVICE Department +32 (0) Page 12

On the way to Industrie 4.0 siemens.com/tia

Totally Integrated Automation in the Digital Enterprise On the way to Industrie 4.0 siemens.com/tia On the way to the Digital Enterprise with Siemens The Internet is now a part of production reality while