Stakeholder Meeting RI Coordinated Public Transit + Human Services Transportation Plan

Transcription

1 Stakehlder Meeting RI Crdinated Public Transit + Human Services Transprtatin Plan

2 Tday s Agenda Welcme + Intrductins Presentatin: Crdinated Plan Purpse, Cntent, and Prcess Exercise: RI Self Assessment Exercise Discussin: RI s Human Services Transprtatin Netwrk Overview f Next Steps Cmments & Questins Meeting Cnclusin

3 What is the Crdinated Plan? Federally mandated planning prcess Public, private, nn prfit, vlunteer human services transprtatin Senirs, individuals with disabilities, lw incme individuals Identify service gaps, ptential imprvements & efficiencies Priritize use f FTA Sectin 5310 funds RIPTA is State s designated recipient f 5310 funds Planning effrt is supprted by RI Statewide Planning Prgram Last updated in 2013

4 Crdinated Planning in Rhde Island Federal FTA State Planning Divisin Lcal RIPTA Sectin 5310 Prgram Lng Range Transprtatin Plan & Transprtatin Imprvement Plan Crdinated Human Services Transprtatin Plan

5 The 2013 Crdinated Plan Recmmended strategies in the current plan: Maintain existing levels f public transprtatin services Eliminate redundancies and use resurces mre efficiently Prvide mre transprtatin ptins t meet a variety f needs Imprve accessibility, ease f use, and custmer service Increase cllabratin t address evlving and increasing transprtatin demands

6 Since the 2013 Crdinated Plan Maintain existing levels f public transprtatin services Preserve existing funding Identify lnger term sustainable funding surces Eliminate redundancies and use resurces mre efficiently Implement recmmendatins f RIPTA Cmprehensive Operatinal Analysis Crdinate services, such as hybrid f Flex and paratransit

7 Since the 2013 Crdinated Plan Prvide mre transprtatin ptins t meet a variety f needs Add new RIPTA services t meet unmet demand vanpl, BHDDH partnership Intrduce mre accessible taxis t Rhde Island taxi partnership Cnduct pilt prgrams t test new transprtatin mdels Rural Ride Imprve accessibility, ease f use, and custmer service Enhance custmer service and ease f use Where s my Ride? app Facilitate the delivery and supprt f travel training prgrams Develp and deliver driver training prgrams

8 Since the 2013 Crdinated Plan Increase cllabratin t address evlving and increasing transprtatin demands Hld mre frequent fcus grup meetings with human services and transprtatin prviders Raise public awareness, shwcase best practices, advcate fr greater funding

9 Cmmunity Snapsht Rhde Island s aging ppulatin: RI has the largest share f peple 85+ in the natin In 2010 Rhde Island s 65+ ppulatin was 152, ppulatin prjected at 264,000

10 Cmmunity Snapsht

11 Cmmunity Snapsht Transit dependent individuals

12 Cmmunity Snapsht Individuals living in pverty

13 Cmmunity Snapsht Aging individuals

14 Cmmunity Snapsht Individuals with disabilities

15 Cmmunity Snapsht Medical center transit access

16 Issues & Challenges RIPTA reduced fare prgram restructuring NEMT prgram restructuring USDOJ cnsent decree Technlgy & TNCs Funding limitatins Lack f crdinatin

17 Can We D Better?

18 Crdinatin Benefits Operatinal Financial Technlgy Custmer Mre seats filled Increased ridership Reductin in verhead csts Jint training pprtunities Real time vehicle lcatin Reductin f paperwrk Expanded service area, hurs, and days Data cllectin & sharing Partnerships fr funding pursuits Real time scheduling Greater ease f scheduling trips

19 The Planning Prcess Tday s meeting Public meetings Needs and resurces assessment Best practice review Recmmendatins develpment Stakehlder meeting and priritizatin prcess Draft and final plans

20 Stakehlder Advisry Cmmittee Guide and champin the planning prcess Assist in cmpleting needs assessment and resurce inventry Review prject team recmmendatins Priritize prjects and implementatin measures

21 Self Assessment Exercise

22 Self Assessment Exercise Stakehlders are key partners in the visining, planning, and implementatin f the crdinatin prcess As a starting pint, it is imprtant t knw stakehlder perceptins f current services Make ratings independently There are n right r wrng answers

23 Self Assessment Exercise 1. Is a gverning framewrk in place that brings tgether prviders, agencies and cnsumers? A shared decisin making bdy such as a crdinating cuncil is taking leadership This bdy includes public and private transprtatin prviders, human services agencies, health prviders, emplyment prviders, and cnsumers The grup meets regularly, establishes gals and bjectives, fllws a wrk plan, and regularly evaluates its prgress and perfrmance The grup cmmunicates effectively with thse nt at the table

24 Self Assessment Exercise 2. Des the gverning framewrk cver the entire state and maintain strng relatinships with cmmunities and key state agencies? The shared decisin making bdy uses its relatinships t address issues such as service acrss jurisdictinal bundaries r ensuring that service is prvided t peple wh are t frail t use public transprtatin The relatinships are als used t address plicy and financial issues t create a framewrk that enhances crdinatin

25 Self Assessment Exercise 3. Is there sustained supprt fr crdinated transprtatin planning amng elected fficials, agency administratrs, and cmmunity leaders? The shared decisin making bdy cmmunicates specific benefits t cmmunity stakehlders and service prviders Elected fficials, agency administratrs, and cmmunity leaders are active in crdinated transprtatin services planning It is widely recgnized that transprtatin must be integrated int cmmunity initiatives related t aging, disability, jb training, health care, and services t lw incme persns Cmmunity leaders prvide sufficient staff and budget and prvide leadership n plicy initiatives t supprt crdinatin effrts

26 Self Assessment Exercise 4. Is there an inventry f cmmunity transprtatin resurces and prgrams that fund transprtatin services? All entities in the State that buy, sell, r use transprtatin services have been identified The inventry encmpasses public transit systems, cmmunity nn prfits, faith based rganizatins, schls and private prviders such as taxis Transprtatin services prvided by different federally funded prgrams such as Meals n Wheels, Medicaid, Head Start, Vcatinal Rehab Services, Independent Living Prgrams, emplyment services and ther prgrams have been identified and their scpe f services catalgued

27 Self Assessment Exercise 5. Is there a prcess fr identifying duplicatin f services, underused assets and service gaps? All entities prviding transprtatin service in the state have been surveyed and infrmatin has been cllected n gegraphic areas serviced, types and number f trips prvided, etc. Agencies prviding travel training and eligibility assessments have been identified The data has been analyzed t assess service duplicatin, underutilized assets, and inefficient service delivery The data and the analysis have been shared with the decisin making bdy, cmmunity leaders, and thers t drive and enhance crdinatin effrts The data is regularly updated t ensure its nging value

28 Self Assessment Exercise 6. Are the specific transprtatin needs f varius target ppulatins well dcumented? Infrmatin and data that utlines the needs and expectatins f individuals with disabilities, lder adults, yuth, jb seekers and persns with lw incmes have been cllected Nn users f transit have been asked thrugh surveys, fcus grups, r similar means t identify what characteristics wuld make transit an attractive chice Majr health and human service agencies have been asked thrugh surveys, fcus grups r similar means t articulate what wuld mtivate their clients t ride public transit The data has been analyzed and used by the shared decisin making bdy t drive the crdinatin planning prcess

29 Self Assessment Exercise 7. Are transprtatin line items included in the annual budgets fr all human service prgrams that prvide transprtatin services? Each human services agency participating in transprtatin crdinatin has listed transprtatin csts as a separate item in its budget t facilitate a strategic planning prcess fr transprtatin services These agencies have cmpleted an analysis f hw imprved crdinatin can extend their current transprtatin resurces and/r reduce the amunt f funds spent n transprtatin

30 Self Assessment Exercise 8. Is data systematically gathered n cre perfrmance issues such as cst per delivered trip, ridership, and n time perfrmance? Is the data analyzed t determine hw csts can be lwered and perfrmance imprved? Operatins planning and service planning are pririties in ur system Data in cre perfrmance areas is cllected, disseminated, and analyzed In additin t typical reviews, there are effrts t lwer csts and imprve perfrmance thrugh explring new and creative means t prvide services

31 Self Assessment Exercise 9. Is the plan fr human services transprtatin crdinatin linked t and supprted by ther state and lcal plans such as the Lng Range Transprtatin Plan and Transprtatin Imprvement Plan? Human services agency representatives participate in transprtatin planning tgether with the State Planning Cuncil, taking advantage f their resurces and crdinatin expertise The crss participatin has created a set f mutually supprtive and linked plans t actively strengthen crdinatin effrts

32 Self Assessment Exercise 10. Des the transprtatin system have an array f user friendly and accessible infrmatin surces? Infrmatin abut transprtatin services and ptins is easy t btain, with a ne stp resurce such as a tll free number r a web site where cnsumers can btain infrmatin regardless f prvider There are mbility managers within human service agencies wh advise their clients abut transprtatin ptins Infrmatin can be btained in varius accessible frmats Technlgy is used effectively t enable and supprt infrmatin systems The system is designed fr the general public as well as fr peple with special needs and clients f human service agencies, with representatives available t assist first time users r peple needing extra help

33 Self Assessment Exercise 11. Is there a seamless payment system that supprts user friendly services and prmtes custmer chice f the mst cst effective service? Regardless f the funding surce fr each particular trip, the custmer r client uses the same payment mechanism each time If there is a fixed rute system, a transit pass has been implemented t encurage riders t chse lwer cst fixed rute services; the billing prcess is transparent t the cnsumer The seamless payment system enables custmers t chse apprpriate cst effective transprtatins services, using universal payment cards, fare cards and similar mechanisms Up t date technlgy is being used t supprt and manage this system

34 Self Assessment Exercise 12. Are custmer ideas and cncerns gathered at each step f the crdinatin prcess? Is custmer satisfactin data cllected regularly? Cnsumer representatives are active members f advisry and ther wrk grups A custmer service mnitring prgram prvides infrmatin fr a yearly reprt card r similar status reprt Custmers are encuraged t submit suggestins, cmplaints and cmpliments, and actins are taken n cmplaints within 24 hurs f receipt

35 Self Assessment Exercise 13. Are marketing and cmmunicatins prgrams used t build awareness and encurage greater use f the services? There are active marketing and cmmunicatins prgrams that prmte the ease and accessibility f crdinated transprtatin services The prgrams use an array f media such as direct marketing, public service annuncements, advertisements in lcal newspapers, and articles and ntices in newsletters f varius cmmunity rganizatins Infrmatin is als disseminated thrugh human service agencies, emplyment specialists, health care prviders, civic rganizatins, and cngregatins

36 Self Assessment Exercise 14. Are supprt services crdinated t lwer csts and ease management burdens? Is there a centralized dispatch system t handle request fr transprtatin services frm agencies and individuals? Agency case managers and mbility managers find it easy t schedule regular and ne time trips fr their clients thrugh a centralized dispatch system r a similar mechanism Technlgy is used t enhance dispatch services, including cmmunicatin with drivers and passengers, scheduling and mapping rutes, lcating vehicles and ther critical aspects Essential supprt services are crdinated, such as shared maintenance facilities, jint purchasing f equipment and facilities, shared intake r infrmatin systems, and crdinated reservatins r payment systems

37 Discussin Hw are we ding? As a State? As prvider agencies? What are ur strengths? Where are ur weaknesses? What can we d t imprve?