IBM SurePOS ACE V6 is designed to integrate with existing IBM point of sale systems and technologies

Transcription

1 IBM United States Announcement , dated May 8, 2007 IBM SurePOS ACE V6 is designed to integrate with existing IBM point of sale systems and technologies...2 Product positioning... 3 Education support...4 Offering Information...4 Publications... 4 Technical information...5 Ordering information...8 Terms and conditions Prices...15 At a glance SurePOS Application Client/Server Environment (ACE) V6 delivers the following new functions: Complex Password Management Enhanced Check MICR Operator Guidance Cashier Birth Date Support Price Override for Reduced Price on Rainchecks Extension of Daylight Savings Time in 2007 Image Both Sides of Check ACE Electronic Payment Support (EPS) V6 delivers the following new functions: Activate Value Cards After Tender Print Value Card Receipts Support for Pay By Touch on Omni 7000 PIN Pad Support for Hypercomm L4200 and L4250 PIN Pads Support for Verifone MX870 PIN Pads Support for TeleCheck Electronic Check Acceptance (ECA) and TeleCheck CashIt! Service Overview IBM SurePOS ACE V6 is a comprehensive point of sale (POS) application designed to work with existing IBM POS systems and technologies. Through the open, Web-based architecture of the Store Integration Framework (SIF), coupled with the Store Integrator GUI (SI GUI), customers are better able to implement solutions through a common, standards-based store framework into which new functions can be integrated. Key prerequisites Refer to the Technical information section for details. Planned availability date June 8, 2007 IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 1

2 IBM SurePOS ACE V6 includes all the functions previously announced in V5, as well as the following new functions: Complex Password Management ACE V6 has been modified to help retailers meet the Payment Card Industry Data Security Standards (PCI DSS) for access control. This allows the retailer to address stricter password security requirements. The options included in this product can also help address the PCI DSS requirements. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls. Enhanced Check MICR Operator Guidance This new function allows for more validation of MICR data from a check. It also allows the retailer to configure the of MICR reads to be attempted. In addition, it gives additional guidance to the operator when the MICR data cannot be successfully processed from the 4610 MICR reader. These new functions provide retailers with more information when trying to decide whether or not a check should be taken at the cash register. Cashier Birth Date Support The cashier's birth date is now stored in the system and their information is used when they try to sell age restricted items, such as alcohol. The system will allow the retailer to check to confirm that the selling cashier is old enough to sell the item. This provides the retailer the ability to use the system to assist in complying with regulations regarding the sale of restricted items. In addition, overrides of cashier age verification will be viewable so a store can use it to help determine if there is a potential compliance issue. Price Override for Reduced Price on Rainchecks This provides the store a way to give customers the sale price for an item when a customer brings in a raincheck which contains a sale price for that item after the sale is over. The customer is able to get the sale price on the item, and the store has a consistent way to not only redeem rain check items, but to also track the frequency of the rain checks being redeemed. Extension of Daylight Savings Time (DST) in 2007 This function helps retailers update their systems for the new DST dates. Image Both Sides of Check This captures an image of both the front and back of the check using a model TI printer. The ability to provide an image of both sides of a check gives the retailer the ability to have a complete electronic version of the check. ACE Enablement of SI Virtual Sessions on Backup Controller When SI is being used in conjunction with ACE, the virtual sessions are automatically transferred from the failing controller to the backup controller. This helps provide less disruption to retailers. Local Suspend/Retrieve ACE V6 provides support for transaction suspend and retrieve files when the File Server Controller is unavailable. Suspend/Retrieve File Size This item adds the capability to alter the Suspend/Retrieve Keyed Index file size with a new Personalization option. With this new option, users can customize the file size for Suspend/Retrieve Keyed Index files to support a larger of suspend/retrieves in the store. ACE EPS V6 includes all the functions previously announced in V5 and the following new IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 2

3 functions: Activate Value Cards after Tender This adds an optional flag for the merchant. It allows the merchant to select whether they want value cards to be sent to the host for activation or reload during the sales transaction, or wait until after the final transaction tender has been approved. This feature helps retailers reduce the opportunity for fraud by controlling activation of the gift card until the tender is approved. Print Value Card Receipt This provides the ability to print out a separate activation receipt, as well as a value card receipt on a value card sale. The activation receipt allows the customer to see the value card has been activated. Add Support for Pay By Touch on VeriFone Omni 7000 PIN Pad The Pay By Touch (PBT ) system provides customers with electronic wallet capabilities using authentication with biometrics. This enhancement adds PBT support for the VeriFone Omni 7000 PIN pad. Add Support for Hypercomm L4200 and L4250 PIN Pads ACE EPS V6 now supports the Hypercomm L4200 and the L4250 PIN pads. This provides the retailer with additional PIN pad choices. Add Support for VeriFone MX870 PIN Pads The VeriFone model MX870 PIN pad is supported by ACE EPS V6. This provides the retailer additional PIN pad choices. TeleCheck Electronic Check Acceptance (ECA) and TeleCheck CashIt! Service The Buypass Host Interface has been enhanced to support check transactions to FDC's TeleCheck services. The TeleCheck services supported include ECA and CashIt!. ECA offers the convenience of electronic check deposits. It also provides check authorization if electronic check deposit cannot be accomplished. CashIt! offers the capability of authorizing the cashing of a check via the ACE Tender Cashing function. Note: IBM provides no representation or warranty of third party products. Accessibility by people with disabilities You can request a U.S. Section 508 Voluntary Product Accessibility Template (VAPT) with details on accessibility compliance at Product positioning SurePOS ACE for 4690 OS is a follow-on to the Supermarket Application. You can easily migrate to this environment from SA and all prior versions of ACE and ACE EPS. You can also upgrade to this environment from CDSA or GSA. Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). BP Attachment for Announcement Letter Trademarks IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 3

4 SurePOS is a trademark of International Business Machines Corporation in the United States or other countries or both. PBT is a registered trademark of International Business Machines Corporation in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others. Education support The following self-study education offerings are updated for IBM SurePOS ACE V6: Course name Course Class style IBM SurePOS ACE V6 Planning RE2110 Self study IBM SurePOS ACE V6 Programming RE2210 Self study Education for the previous versions of IBM SurePOS ACE remains unchanged and applies to V6. For course descriptions, or to enroll for these and other Retail Store Solutions Education courses, IBM, Business Partner, and customer personnel should visit the following Internet sites IBM customers IBM Business Partners Offering Information Product information is available via the Offering Information Web site Publications One copy of the following publications is shipped with the basic machine-readable material for the product indicated: ACE 5697-N80 Borland Turbo Vision for DOS Programmer's Guide (GK2T-0554) on a separate CD-ROM Rogue Wave Introduction and Reference Manual Tools h.++ (GK2T-0555) CD-ROM IBM Agreement for Acquisition of Software Support (GI ) License Information (LI) for ACE (GC in hardcopy form) ACE EPS 5697-N86 IBM Agreement for Acquisition of Software Support (GI ) License Information (LI) for EPS (GC in hardcopy form) Displayable softcopy publications: ACE manuals are offered in displayable softcopy form. These displayable manuals can be viewed with the Adobe Acrobat Reader, which is offered free on the Internet. Copies of the following unlicensed publications are available for no charge from IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 4

5 Select Publications. Select SurePOS. Title SurePOS ACE V6 Plng and Inst'n Guide SurePOS ACE V6 Guide to Operations SurePOS ACE V6 Programming Reference SurePOS ACE EPS V6 Users Guide SurePOS ACE V6 General Information SurePOS ACE V6 Master Index Form Number GC GC SC GC GC GC Technical information Specified operating environment Hardware requirements: For additional technical information, visit the following Web site, and select "Products" The following is the minimum server configuration for ACE V6 and ACE/EPS V6 that is supported without using the SI GUI (separately orderable): The minimum configuration (depending on the hardware/software configuration) for back-office controllers using the SurePOS ACE product is a Pentium 100 MHz processor (4690 OS V5) with at least 64 MB of memory. The following is the minimum client configuration for ACE V6 and ACE/EPS V6 that is supported without using the SI GUI (separately orderable): IBM 4693 (minimum 16 MB of memory) IBM 4694 (minimum 16 MB of memory) SurePOS 700 Series (minimum 16 MB of memory) supported by the 4690 OS The following list is the POS I/O that is supported by ACE V6 and ACE/EPS V6 when attached to clients: 2 x 20 alphanumeric display Full-screen video IBM 4820 SurePoint flat panel display (touch and non-touch) Handheld scanner Scanner/scale Scale Cash drawer (dual support) 50-key POS keyboard Alphanumeric POS keyboard Matrix keyboard Model 3/4 POS printers 4610 printer Most models of single/dual station xx3 and above 1/2/3 track keyboard MSR Programmable power IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 5

6 Coin dispenser PIN pads: VeriFone Everest VeriFone Everest Plus VeriFone Omni 490 (See NOTE 1 below) VeriFone Omni 7000 VeriFone Omni 7100 VeriFone MX870 ***NEW Ingenico en-crypt 2100 Ingenico en-touch 1000 Ingenico i6550 Ingenico i6770 Hypercomm L4100 Hypercomm L4200 ***NEW Hypercomm L4250 ***NEW The following is the minimum server configuration for ACE V6 and ACE/EPS V6 that is supported when using the SI GUI (separately orderable): The minimum configuration (depending on the hardware/software configuration) for backoffice controllers, using the SurePOS ACE product, is a server with 500 MHz processor speed and at least 128 MB of memory. The following is the minimum client configuration for ACE V6 and ACE/EPS V6 that is supported when using the SI GUI (separately orderable): IBM POS with a minimum 500 MHz processor speed and 224 MB of RAM when using a single video display and minimum 850 MHz processor speed and 224 MB of RAM when using dual video displays SurePOS 700 Series with a minimum 500 MHz processor speed and 224 MB of RAM when using a single video display and minimum 850 MHz processor speed and 224 MB of RAM when using dual video displays NOTE 1: With the announce of ACE EPS V6, we are also announcing the withdrawal from support of the VeriFone Omni model 490 effective May 8, Use of the offline support requires at least 32 MB of memory in the terminal. Use of the Pharmacy interface requires additional resources on the server. Refer to the SurePOS ACE Planning and Installation Guide for details. Both the SurePOS ACE Toolkit and the SurePOS Application Client/Server Environment require the following minimum hardware: 1 GHz processor (recommended) 256 MB of RAM (512 MB recommended) 4 GB free hard disk space SVGA-class display Off-the-shelf tools, often used in a Windows 2000, and Windows XP environment, may cause additional requirements. Software requirements: When running on a server, SurePOS ACE requires 4690 OS V5. When running on a client, the software prerequisite that is required is as follows: 4690 OS V5 IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 6

7 The software prerequisites that are optional are as follows: The Store Integrator GUI (SI GUI) feature, which is no longer part of the ACE product, is offered as a separate product 5799-TXN (PRPQ P05435). If the SI GUI will be used with ACE V6, the following is needed: ICESoft e-lite Browser Version 5.4 (5799-RWQ) The SurePOS ACE Toolkit requires: Windows 2000 or Windows XP IBM VisualAge V3.6 C++ (VA C++) compiler For information on obtaining a copy of this compiler use Knowledgebase Search on the following Web site and search on VA C++. Opus Make file processor Object REXX for building CD images SurePOS ACE can be viewed with a text editor. Compatibility: SurePOS ACE for 4690 OS is a prerequisite of SurePOS ACE Electronic Payment Support, available as 5697-N86. The version/release level of ACE and ACE EPS must match; that is, ACE V6 is used only with ACE EPS V6. Limitations: ACE V6 does not support: A serial attached scanner/scale A serial attached scale A serial attached printer Planning information Packaging: SurePOS ACE for 4690 OS (5697-N80) program package is distributed in one package (media feature 5809 English) with the following: Note: Proof of Entitlement (PoE) is shipped under billing, not the media code One CD-ROM for SurePOS ACE V6 (LCD English) including the IBM International Program License Agreement (IPLA) One CD-ROM with Toolkit for ACE (LCD4-7689) IBM Agreement for Acquisition of Software Support (GI ) One CD-ROM with Borland Turbo Vision for DOS (GK2T-0554) One CD-ROM with Rogue Wave Intro and Ref (GK2T-0555) License Information (LI) for ACE (GC , in hardcopy form) The SurePOS ACE (5697-N80) program package is distributed in one package (media feature code 5829) with the following: One CD-ROM with ACE source code (LCD4-7682) IBM Agreement for Acquisition of Software Support (GI ) License Information (LI) for ACE (GC , in hardcopy form) The SurePOS ACE EPS (5697-N86) program package is distributed in one package (media feature code 5809) with the following: IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 7

8 One CD-ROM with SurePOS ACE EPS V6 (LCD English) including the IPLA IBM Agreement for Acquisition of Software Support (GI ) LI for ACE EPS (GC hardcopy) The SurePOS ACE EPS (5697-N86) program package is distributed in one package (media feature code 5819) with the following: One CD-ROM with ACE EPS V6 source code (LCD4-7684) IBM Agreement for Acquisition of Software Support (GI ) LI for ACE EPS (GC hardcopy) Security, auditability, and control The announced programs use the security and auditability features of the IBM 4690 OS and the predecessor IBM Supermarket Application. The security and auditability feature of the IBM 4690 OS includes: Authorization services (password) for each user and files protected from unauthorized access, which may be specified by the user during configuration The security and auditability features brought forward from the IBM Supermarket Application includes: Operator authorization and control managed by various controller and terminal functions Unique functions can be limited to specific terminals Certain significant events are logged for audit purposes For added security, SurePOS ACE for 4690 OS also provides password expiration and complex password support. The password can be set by the retailers to expire in an amount of time determined by the user. The options included in this product can also help retailers address the PCI DSS requirements. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls. Software Services IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team, and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need. To learn more about IBM Software Services or to contact a Software Services sales specialist, visit Ordering information Charge metric Server A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices. A Proof of Entitlement (PoE) must be obtained for each server regardless of the of processors and partitions in the server on which the program runs or for each server managed by the program. Where "blade" technology is employed, each "blade" is considered a separate server. Client device IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 8

9 A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks. Retail Store Solutions Product Offering Basic License: To order a base license, specify program 5697-N80 for ACE or 5697-N86 for ACE EPS, and the appropriate distribution medium feature. The registration feature for the one year or three year Software Maintenance product must be ordered when ordering the base license. Also, specify the OTC feature from the table below in the quantity desired (maximum quantity of 250). Those users current on the SWM for previous versions, can obtain V6, without cost, by ordering 5697-N80 and specifying the media code only. Retail Store Solutions Support Offering All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected. While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement. In an effort to provide additional detail to our customers, below is more information regarding the Software Maintenance offering for SurePOS ACE V6. This offering provides access to the customer support Web site, voice access to support personnel, support for configuration and installation questions, maximum two-hour initial response during prime shift and four hours during off shift (off shift is defined as the hours outside of prime shift), and 24 x 7 coverage for "store down" situations. Technical support provides assistance electronically or via telephone during prime shift. Prime shift means 8 am to 5 pm in the local time zone, where service is available, Monday through Friday (excluding national holidays). This support: Determines problem cause for configuration, installation, and defect-type problems Identifies the source of the problem for unmodified SurePOS ACE V6 code using problem analysis Provides information for existing code corrections, restrictions, or known bypasses for reported problems Provides circumventions (when available) Supplies a reasonable amount of assistance for product interpretation and understanding Corrective Service Diskettes (CSDs) provide maintenance for various fixes of the base product and releases, documentation, and online updates. SurePOS ACE V6 updates include improvements, extensions, and other changes to SurePOS ACE V6 programs, which IBM determines to be logical improvements, upgrades, versions, or new releases. To order support, specify program 5697-N81 for one-year support or 5697-N83 for three-year, and the appropriate registration feature. Support for the first year, even IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 9

10 though there is no charge, must be ordered using the registration feature. If SW Maintenance has expired, then customers wishing to reinstate their SW Maintenance must order the After License product. The following products are orderable: Media These are the physical media, such as CD-ROMs, that deliver the product code. License and Software Maintenance 1 and 3 year Registration This is the product authorization with maintenance to the first/third anniversary date. There is no charge for the first year. Software Maintenance 1 and 3 Year Renewal to Anniversary Date This is the maintenance renewal for one year/three year, which applies when a customer renews their existing coverage period prior to the anniversary date at which it expires. Software Maintenance after License to Anniversary Date This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance. When support is purchased, it must be ordered for every installed license of this product. The quantity of the billable feature s for support must be equal to the quantity of the billable feature s for the product license. Support is not transferable among products. Note that one terminal feature should be ordered for each POS terminal supported by the IBM 4690 OS. Also note that separate controller features must be obtained for each controller utilizing the feature. The features can be enabled using the featurization code provided with the package. It is a violation of IBM's licensing policy to enable functions using the featurization code without ordering the selected functions for a one-time charge. s are listed below. Some of these charge features require ordering a media feature as well. SurePOS ACE V6 (English) 5697-N CD-ROM Per Terml w/1yr SW Maint 0001 Per Cntrl w/1yr SW Maint 0002 code feature Per Copy w/1yr SW Maint CD-ROM SurePOS ACE EPS V6 (English) 5697-N CD-ROM Per Term w/1yr SW Maint 0001 Per Network Provider w/1yr 0002 SW Maint Code feature Per Copy w/1yr SW Maint CD-ROM Upgrades Onetime charge Medium Program feature feature Medium Onetime charge Medium Program feature feature Medium Supermarket( )-ACE V N CD-ROM (English) Per Terml w/1yr SW Maint 0003 Per Cntrl w/1yr SW Maint 0004 code feature Per Copy w/1yr SW Maint CD-ROM GSA ( )-ACE V N CD-ROM (English) Per Terml w/1yr SW Maint 0005 Per Cntrl w/1yr SW Maint 0006 code feature Per Copy w/1yr SW Maint CD-ROM Chain Drug Sales( ) N CD-ROM IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 10

11 ACE V6 (English) Per Terml w/1yr SW Maint 0007 Per Cntrl w/1yr SW Maint 0008 code feature Per Copy w/1yr SW Maint CD-ROM Customization Options for 5697-N80: Select the appropriate feature s to customize your order with delivery options desired. These features can be specified on the initial order. Initial shipments 3444 Serial Number Only (suppresses shipment of media and documentation) 3470 Initial/MES Ship media only 3471 Initial/MES Ship publications only 1300 Value Added Remarketer Expedite shipments 3445 Local IBM Office Expedite (for IBM use only) 3446 Customer Expedite Process Charge ($30 charge for each product) Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation. Customization Options for 5697-N86: Select the appropriate feature s to customize your order with delivery options desired. These features can be specified on the initial order. Initial shipments 3444 Serial Number Only (suppresses shipment of media and documentation) 3470 Initial/MES Ship media only 3471 Initial/MES Ship publications only 1300 Value Added Remarketer Expedite shipments 3445 Local IBM Office Expedite (for IBM use only) 3446 Customer Expedite Process Charge ($30 charge for each product) Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation. This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support. You may elect to extend coverage for a total of three years from date of acquisition. Order the program, feature, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature. Program name: SurePOS ACE SWM 1 Year Reg/Renewal Maintenance IASP PID: 1 Year 5697-N81 IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 11

12 SW Maintenance No Charge Registration 0001 SW Maintenance 1 Year Renewal 0002 Controller SW Maintenance No Charge Registration Controller 0003 SW Maintenance 1 Year Renewal Controller 0004 SW Maintenance No Charge Registration Copy 0005 SW Maintenance 1 Year Renewal Copy 0006 Program name: SurePOS ACE SWM 1 Year After License Maintenance IASP PID: 1 Year 5697-N82 SW Maintenance 1 Year After License 0002 Controller SW Maintenance 1 Year After License Controller 0003 SW Maintenance 1 Year After License Copy 0001 Program name: SurePOS ACE SWM 3 Year Registration Maintenance IASP PID: 3 Year 5697-N83 SW Maintenance 3 yr Registration 0002 Controller SW Maintenance 3yr Registration Controller 0003 SW Maintenance 3 yr Registration Copy 0001 Program name: SurePOS ACE SWM 3 Year Renewal Maintenance IASP PID: 3 Year 5697-N84 SW Maintenance 3 Year Renewal 0002 Controller SW Maintenance 3 Year Renewal Controller 0003 SW Maintenance 3 Year Renewal Copy 0001 Program name: SurePOS ACE SWM 3 Year After License Maintenance IASP PID: 3 Year 5697-N85 SW Maintenance 3 Year After License 0001 Controller SW Maintenance 3 Year After License Controller 0002 SW Maintenance 3 Year After License Copy 0003 Program name: SurePOS ACE EPS SWM 1 Year Reg/Renewal IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 12

13 Maintenance IASP PID: 1 Year 5697-N87 SW Maintenance No Charge Registration 0001 SW Maintenance 1 Year Renewal 0002 Network Provider SW Maintenance No Charge Registration 0003 SW Maintenance 1 Year Renewal 0004 SW Maintenance No Charge Registration Copy 0005 SW Maintenance 1 Year Renewal Copy 0006 Program name: SurePOS ACE EPS SWM 1 Year After License Maintenance IASP PID: 1 Year 5697-N88 SW Maintenance 1 Year After License 0002 Network Provider SW Maintenance 1 Year After License 0003 SW Maintenance 1 Year After License Copy 0001 Program name: SurePOS ACE EPS SWM 3 Year Registration Maintenance IASP PID: 3 Year 5697-N89 SW Maintenance 3 year Registration 0002 Network Provider SW Maintenance 3 year Registration 0003 SW Maintenance 3 year Registration Copy 0001 Program name: SurePOS ACE EPS SWM 3 Year Renewal Maintenance IASP PID: 3 Year 5697-N90 SW Maintenance 3 Year Renewal 0002 Network Provider SW Maintenance 3 Year Renewal 0003 SW Maintenance 3 Year Renewal Copy 0001 Program name: SurePOS ACE EPS SWM 3 Year After License Maintenance IASP PID: 3 Year 5697-N91 SW Maintenance 3 Year After License 0001 Network Provider SW Maintenance 3 Year After License 0002 SW Maintenance 3 Year After License Copy 0003 IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 13

14 Terms and conditions The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents, such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance. Licensing: IBM International Program License Agreement, including the License Information (LI) document and Proof of Entitlement (PoE), govern your use of the program. PoEs are required for all authorized use. This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support. Agreement for Acquisition of Software Maintenance: The IBM Agreement for Acquisition of Software Maintenance (Z ) agreement applies for maintenance and does not require customer signatures. Limited warranty applies: Yes Limited warranty: IBM warrants that when the program is used in the specified operating environment it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program. IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Guide for further information at IBM will maintain this information for at least one year after the original licensee acquires the program ("Warranty Period"). Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund. For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you. Authorization for use on home/portable computer: You may not copy and use this program on another computer without paying additional license fees. Other terms Volume orders (IVO): Yes. Contact your IBM representative. IBM International Passport Advantage Agreement Passport Advantage applies: No Usage restriction: Yes. For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site Software Maintenance applies: Yes. All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected. IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 14

15 While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement. In an effort to provide addition detail to our customers, below is more information regarding the Software Maintenance offering for IBM ACE V6. This offering provides access to the customer support Web site, voice access to support personnel, support for configuration and installation questions, maximum two-hour initial response during prime shift and four hours during off shift (off shift is defined as the hours outside of prime shift), and 24 x 7 coverage for "store down" situations. Technical support provides assistance electronically or via telephone during prime shift. Prime shift means 8 am to 5 pm in the local time zone, where service is available Monday through Friday (excluding national holidays). This support: Determines problem cause for configuration, installation, and defect-type problems Identifies the source of the problem for unmodified IBM ACE V6 code using problem analysis Provides information for existing code corrections, restrictions, or known bypasses for reported problems Provides circumventions (when available) Supplies a reasonable amount of assistance for product interpretation and understanding Corrective Service Diskettes (CSDs) provide maintenance for various fixes of the base product and releases, documentation, and online updates. IBM ACE V6 updates include improvements, extensions, and other changes to IBM ACE V6 programs, which IBM determines to be logical improvements, upgrades, versions, or new releases. IBM Operational Support Services SoftwareXcel: No System i Software Maintenance applies: No Variable charges apply: No Educational allowance available: Yes. A 15% education allowance applies to qualified education institution customers. Prices Contact your IBM representative for prices information for this announcement. Trademarks SurePOS, SurePoint, System i, and IBMLink are trademarks of International Business Machines Corporation in the United States or other countries or both. PartnerWorld, Wave, VisualAge, and Passport Advantage are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Pentium is a registered trademark of Intel Corporation. Windows is a trademark of Microsoft Corporation. IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 15

16 Other company, product, and service names may be trademarks or service marks of others. This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 16