1. To participate in the day to day running of the trolley and retail service. 2. To operate the till and undertake till reconciliation.

Transcription

1 Job Title: Based at: Trolley/Shop Assistant - Retail Hairmyres Hospital Shop Reports to: Service Manager Job Purpose: To provide a trolley service throughout the Hospital, providing assistance and excellent customer service to all customers and helping out in shop as and when require. Key Responsibilities 1. To participate in the day to day running of the trolley and retail service. 2. To operate the till and undertake till reconciliation. 3. To undertake all financial procedures in accordance with Royal Voluntary Service loss prevention policy. 4. To distribute, and maintain stock as appropriate. 5. To assist with regular stock checks and annual stock checks. 6. To adhere to planograms and ensure correct stock rotation in accordance with trading standards and organisation operating procedures. 7. To dispose of date expired food/drink in accordance with Royal Voluntary Service policies and procedures. 8. To clean and tidy the trolley/shop and displays ensuring it is clean, appealing and accessible to all customers. 9. To ensure that all appropriate food and health and safety practices are implemented and observed to meet statutory and organisation operating policies. 10. To operate within the context of Royal Voluntary Service policies and procedures.

2 Knowledge, Skills and Experience Education Good level of education to GCSE or beyond Experience Previous customer service / retail experience Experience of working with volunteers and/or care sector Skills and Abilities Excellent IT skills Excellent communication skills Excellent customer service skills Excellent organisational skills Stock control and reconciliation Willingness to undertake training and development Qualifications Food Hygiene Level 1

3 Behavioural Competencies Competency Category Leading and Deciding Competency Deciding and initiating action Definition Takes responsibility for actions Takes initiative and works under own direction Leading and Supervising Provides others with clear direction Supporting and Cooperating Working with People Shows empathy Listens, supports and cares for others Adapts to the team and fits in well Adhering to Principles and Values Upholds the ethics and values of the Royal Voluntary Service Demonstrates personal integrity Interacting and Presenting Analysing and Interpreting Relating and networking Easily establishes good relationships with customers and staff Relates well to people at all levels Writing and reporting Structures information to meet the needs and understanding of the intended audience Applying Expertise and Technology Uses technology to achieve work objectives Creating and Conceptualising Creating and Innovating Produces new ideas, approaches, or insights Produces a range of solutions to problems

4 Organising and Executing Planning and Organising Plans activities well in advance and takes account of possible changing circumstances Manages time effectively Delivering Results and Meeting Customer Expectations Focuses on customer needs and satisfaction Monitors and maintains quality and productivity Works in a systematic, methodical and orderly way Following instructions and procedures Follows procedures and policies Keeps to schedules Arrives punctually for work and meetings Demonstrates commitment to the organisation Complies with legal obligations and safety requirements of the role. Adapting and Coping Adapting and Responding to Change Accepts new ideas and change initiatives Enterprising and Performing Coping with Pressures and Setbacks Achieving personal work goals and objectives Maintains a positive outlook at work Works productively in a pressurised environment Identifies own development needs and makes use of developmental or training opportunities Demonstrates financial

5 Entrepreneurial and commercial thinking awareness Controls costs and thinks in terms of profit, loss and added value This information will be used as part of the shortlisting process.