WESLEY MISSION VICTORIA POSITION DESCRIPTION

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1 ORGANISATIONAL CONTEXT Wesley Mission Victoria (WMV) is a practical expression of the Uniting Church s commitment to social justice. WMV cares about people who experience loneliness, disadvantage, vulnerability, isolation and disability. Through a range of programs and services, we respond to people s diverse needs and empower them to lead full lives as equal members of our community. WMV also helps to address the structures in our society that contribute to disadvantage through our policy, research and advocacy work. Our Vision: Our Purpose: Our Values: A community where all people can participate with dignity and hope. We support people experiencing disadvantage and vulnerability to improve their life outcomes. We advocate for a more just society. Hope is the promise of a better future for every person in a fairer world Compassion is seeking to understand the experience of others, standing alongside and being moved to respond Justice is the right of all people to be treated with respect and fairness in an equitable society QUALITY, RISK AND COMPLIANCE Quality is about continually improving what we do and the way we do it, as individuals and as an organisation, to meet a range of standards that govern our work. WMV actively strives towards achieving business excellence where clients and consumers are at the centre of safe and high quality services. Wesley Mission s Quality Framework applies to all operations and stakeholders and is directed towards maximising outcomes and satisfaction levels for the people we support, their families, carers, our staff and volunteers. The Quality Framework goes hand in hand with the WMV Risk Management and Legal Compliance Frameworks that guide how we meet legislative obligations, and identify and manage risks to reduce the barriers to achieving innovation and best practice. Employees have a moral, organisational and legal responsibility to: take reasonable care of their own health and safety; take reasonable care for the health and safety of other persons affected by their acts or omissions; co-operate with WMV on health and safety matters; not to misuse or recklessly interfere with anything provided for health and safety at the workplace; or recklessly place another person in danger of serious injury. Note: Health and safety includes psychological health. The Quality, Health and Safety, Risk, and Legal Compliance Frameworks (and supporting policies) can be found on WesCom. CHILD SAFETY Wesley Mission Victoria (WMV) has a commitment to providing a child safe environment and establishing Page 1 of 5

2 and maintaining work places, work practices and systems which keep children safe from harm and protected from abuse. A child safe environment is one where all adults accept responsibility for keeping all children safe from abuse and where children feel safe, respected, valued and supported to reach their full potential. At WMV this is enacted by responding to the needs of children, vulnerable people and their families in manner which is compassionate, professional and culturally appropriate. Whether we work directly with children or not, keeping children safe is central to our values and requires us all to play a part. Child safety policies and procedures are accessible to staff on WesCom. POSITION OBJECTIVES AND OVERVIEW The role of the Candidate Marketer is to increase employment prospects for Wesley Employment Service (WES) clients by proactively creating job opportunities through the hidden job market as well as cold calling on behalf of the client. This role is required to build relationships with employers, hosts and WES clients in order to obtain and maintain meaningful, on-going employment opportunities for clients. RESPONSIBILITIES KEY ACCOUNTABILITIES Key Outcomes KEY ACTIVITIES Create new positions/vacancies/placements for WES clients with employers and hosts through reverse marketing, cold calling, job creation and telemarketing Develop and maintain effective relationships with employers, community service organisations, and clients Deliver services that meet all relevant performance and outcome indicators. Deliver services that comply with relevant funding agreements, accreditation and program standards and are in accordance with relevant legislation, policies and procedures. Team Collaboration Challenges Promote and maintain a positive and collaborative work environment Identify opportunities to integrate and work collaboratively across teams and other programs Be vigilant in identifying and reporting workplace hazards and proactively managing health and safety risks Delivering effective services during a period of internal and external transformational change Keeping abreast of current and emerging issues and best practice in service delivery Ensuring services are evidence based, flexible and responsive to changing needs Page 2 of 5

3 Effective delivery of Wesley services Working with the Business Manager, responsibilities of the position include: Acting on opportunities and leads identified by the Employer Engagement Coordinator and/ or survey the local job market and industry sectors in order to locate suitable employment opportunities relevant to the individual client s skills and abilities Promote information about assistance available to clients, hosts and employers to support the client s employment opportunity Assist WES clients with pre-employment skill development (appropriate to various employment fields) as well as independent job search, work trials and resume development Provide appropriate follow up contact and support to WES clients and employers once the client s employment has commenced To be available to work at various sites when required by management Other duties as directed by the Business Manager to improve and promote the agency s services. Develop and maintain effective relationships with stakeholders Comply with organisational policies, procedures and relevant legislation Execute duties in accordance with WMV S values of Hope, Compassion and Justice Attend WMV mandatory training sessions as required REPORTING RELATIONSHIPS Reports to Business Manager, Wesley Employment Services Positions who report to N/A OTHER WORKING RELATIONSHIPS Internal Contacts All Staff, Wesley Employment Services External Contacts Clients, their families and advocates Government funding bodies and contracting organisations Other providers of human services and other stakeholders ORGANISATIONAL REQUIREMENTS Deliver Results Drives achievement of results Works with others to achieve success Utilises professional expertise Builds and Maintains Works well with others Relationships Works well within a team environment Personal Drive Displays personal courage Displays passion to succeed in the role Demonstrates enthusiasm and commitment Page 3 of 5

4 Accountability Complies with WMV policies, procedures, processes and systems Commits to action Prioritises work to achieve outcomes Resilience Embraces change Demonstrates self- management Builds support/networks in their role Positive Workplace Culture Works cooperatively and effectively with others to create a performance based culture, set goals, resolve problems, and makes decisions that enhance organisational effectiveness Business Acumen Uses systems to achieve outcomes Supports program improvements Demonstrates personal credibility Learning into Practice Demonstrates technical knowledge Displays professional empathy Uses resources to achieve outcomes Decision Making Acts proactively Is focused on problem solving Considers problems from different angles Working in the Sector Plans, organises and takes ownership of the situation Builds organisational skills and responsiveness Is effective in resolving client needs POSITION SPECIFIC CAPABILITIES Essential Qualifications N/A Preferred Qualifications Certificate IV Employment Services & / or Career Development Experience Experience and proven aptitude for reverse marketing, cold calling and rapport building with external customers Other Demonstrated experience in providing a high level customer service in a complex environment Experience working in a target driven environment Assisting people with challenging behaviour A satisfactory police records check is a condition of this position and repeated every three (3) years A satisfactory international police check, where relevant, is a condition of this position A satisfactory Working with Children Check is a condition of this position and repeated every five (5) years Act in accordance and comply with all relevant organisational policies, procedures and appropriate legislation Page 4 of 5

5 Note: This position description is subject to review and may change in accordance with the needs of Wesley Mission Victoria, its operations, and its clients and customers. Signed by Manager: Date: I. accept the position as specified above. Signed by Employee/Volunteer: Date: Page 5 of 5