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1 The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title Senior Business Analyst Employee Name Date Division/ Entity/Location THQ Organisational Unit/ Department ITS THE SALVATION ARMY INTERNATIONAL MISSION STATEMENT The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination. AUSTRALIA SOUTHERN TERRITORY S MISSION AND VALUES Mission The mission of The Salvation Army Australia Southern Territory is: Transforming lives: working for personal renewal through Jesus Christ, that touches and integrates the whole person Caring for people: engaging with others in need, without discrimination Making Disciples: patterning lives on Jesus Reforming Society: acting on the structures of society to restore justice Values The values of The Salvation Army Australia Southern Territory are: Human dignity: respecting the sanctity of human life as being made in the image of God. We affirm the worth and capacity of all people. Justice: acting with integrity and fairness, without discrimination, and being an advocate for the disadvantaged; managing all resources responsibly as stewards. We promote healthy and whole relationships, and good society. Hope: sharing the gospel of Jesus as a gracious invitation to wholeness. We work for reconciliation, healing and transformation for all people and creation. Compassion: engaging with others in the Spirit of Jesus. We feel compelled to stand with and do something about another s suffering. Community: owning our common humanity as we engage with people, working and journeying together, for mutual capacity building. We build community and meet with God in our encounter with others. All employees in non-ministry positions in The Salvation Army are expected to work in accordance with the Australia Southern Territory s mission and values and comply with Official Minutes, policies and procedures. Position Description - Senior Business Analyst.docx Page 1

2 Position reports to PMO Manager Reportable Positions none Position Purpose Qualifications Provide Business Analysis services Award (if applicable) Non-Award Classification 16 Resource Management - Total staff management (EFT) Prerequisites Minimum 8 years of experience in the IT sector providing expert-level Business Analysis services on a range of projects. Personal Competencies Required Willingness to work in accordance with The Salvation Army s mission and values, and comply with Official Minutes, policies and procedures. Collaborative Encourages and cooperates with others to achieve common goals Innovative Questions the status quo, Finds ways to work better, generates options and ideas Analytical Collects, organises and applies information relevant to specific needs Outcome focussed Aims for optimum outcomes Spiritually respectful Alert to and respectful of spiritual beliefs and practices of others, Respects TSA s spiritual identity and activities Job Competencies Required Requirements Elicitation Demonstrated experience in the elicitation and documentation of Business Requirements using structured methods Excellent consultation and workshop facilitation skills. Business Process Mapping - Demonstrated expertise in the mapping and analysis of business models, context diagrams, business processes and workflows using various methods. SDLC Demonstrated experience and understanding of and the role of a Business Analyst within the full SDLC. Data Analysis Demonstrable understanding of and experience in data analysis, cleansing and migration techniques Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Demonstrable experience in the development of user documentation and the development of system support processes and documentation Demonstrable understanding of the principles and practice of user Position Description - Senior Business Analyst.docx Page 2

3 acceptance testing Thorough knowledge of project management principles and experience in project management methodologies Proven ability to develop and make recommendations to the leadership group with regard to business cases, approaches and solutions for IT projects Position Description - Senior Business Analyst.docx Page 3

4 Key Result Areas Key Activities Standard Measures Business Analysis Work within the PMO project management framework Undertake stakeholder consultations, facilitate meeting and workshops to gather all required business information for requirements definition and modelling business operations Participate in business improvement projects by preparing project scopes, business requirements documents and contributing to requests for proposals, business cases and other project documentation as Review and analyse specifications and business cases produced by other business units and departments for potential projects Work with any associated project teams to perform project activities Support the implementation and hand-over to BAU of applications Assist with vendor contract reviews Evaluate vendor proposals against business requirements Participate in and support the planning, preparation and execution of user acceptance testing Assist the PMO Manager and Project Managers in estimating timelines and budgets for projects Provide progress/issue reports to the Project Managers Engage Project Manager(s) in issue resolution as Use Microsoft Word, Excel, PowerPoint, Project and Visio for documentation purposes Develop process diagrams, design logical data Agreed deliverables are delivered on time and to a high quality Business Requirements are clear, concise, unambiguous, testable and prioritised Business Requirements are traced and managed throughout the full project lifecycle The needs of the business are properly investigated and documented Documentation is reviewed and approved by relevant stakeholders The Project Manager(s) are kept informed of progress, risks and issues in a timely manner. Documentation is developed and stored in appropriate locations Position Description - Senior Business Analyst.docx Page 4

5 Key Result Areas Key Activities Standard Measures models, ERD s, data flows and user screens, as Undertake other tasks as directed by the PMO Manager Team Work Build positive and constructive relationships with client business units, vendor teams, the ITS department and the PMO team. Demonstrable flexibility and professional interactions with all members of the department, vendors and clients Work with any associated project teams to perform project activities The interests of TSA, IT Services and the PMO are represented in meetings Participate in departmental projects to aid in the achievements of the IT departments objectives Visible contribution to the effectiveness of the ITS team and the PMO team Provide information in areas of subject matter expertise Ensure relevant issues are positively championed within the PMO team and the IT Services Department in general Visible positive championing of issues Feedback on others work is constructive and delivered sensitively and professionally Conduct quality assurance reviews of others work Employee s Signature: Date: Print Name: Manager s Signature: Date: Print Name: Position Description - Senior Business Analyst.docx Page 5