Manager Whitiki Maurea

Transcription

1 Job Title : Manager Department : Mental Health Services Group (MHSG) Location : Waimarino Building, Paramount Drive, Henderson Reporting To : General Manager MHSG Clinical Director Chief Advisor-Tikanga/GM Maori Health Direct Reports : Staff within Functional Relationships with : Internal All staff Service Clinical Director Service Development Manager SCD s and Operations Manager of Adult, Forensics, CADS and Takanga A Fohe Quality, Experience, Improvement Lead and Team MHSG Head of Division Nursing MHSG Clinical Governance Group MHSG HR Team, DSG MHSG Finance & IS team He Kamaka Waiora (Maori Health) Provider arm Planning and Funding team Medicine and Older people leadership especially SSOA Mental Health Service Older people Emergency Department WDHB Provider Arm Services (including COO, Hospital Ops, Duty Nurse Managers, Facilities, HR, Provider Service groups, Quality) External Maori service providers Regional MH and addiction providers (ADHB, CMDHB, Northland) WSN (Waitemata Stakeholder Network) and NGO providers Primary Care providers/gps (Pro-Care, Waitemata PHO) Whanau Ora providers Other providers as appropriate ( Police, Corrections, Probation service etc) Iwi Purpose Provides effective leadership and management in close partnership with Clinical Director/Service Clinical Director. Contribute to a clinical and organisational environment that fosters the resilience & recovery of service users and their families/whanau. Develop and or implement evidence based Maori focused interventions Ensures delivery of financial, contractual and service strategies that meet stakeholder needs within allocated resources. Ensures continuing development and of future growth and innovation within the service and MHSG. Develop with SCD, deliver and review of service Health Quality and Safety plan. Ensuring service meets quality assurance requirements and complies with legislative requirements. Waitemata District Health Board -JOB DESCRIPTION - September 2014 Page 1

2 KEY TASKS Service Planning As an active member of the MHSG Clinical Governance and SMT, contribute to the development and implementation of mental health and addiction services that meet WDHB consumers needs, promote best practice and foster innovation by contributing to: Strategic development. WSN Planning & Regional planning as appropriate Annual Service Planning & DAP Annual Governance & Quality Plan EXPECTED RESULTS Participation is evident in strategic & business planning processes for the service group and MHSG Division. Work in very close partnership with Quality, Experience, Improvement Lead Service Users, Family/Whanau, staff and teams have active opportunities to inform planning. Service annual plans are implemented with relevant, achievable and measurable outcomes. Evaluation is built in and evident All Teams have annual plans in place & and implementation is evident: relevant data is utilised to inform service implementation & evaluation. Implementing Innovation & Excellence Work in close partnership with Clinical Director, Service Clinical Director (SCD), Quality, Experience, Improvement Lead, He Kamaka Waiora Provider arm & Adult services Governance team in: promoting a MDT team based culture of excellence, evidence based clinical practice, innovation, reflective practice and team learning. Leadership Demonstrate leadership in building a high performance service culture that is sustainable, proactive, resilient & efficient. Lead in partnership, building a skilled and motivated team able to deliver on strategic and annual plans. Be a proactive member of MHSG Senior Management team & Clinical Governance Group. Demonstrates leadership with clear values aligned to Real Skills. Close collaboration with Quality, Experience, Improvement Lead and He Kamaka Waiora Provider arm is evident and delivers: i. Service plans and operational activity are informed by best clinical evidence available (clinical models and interventions), and use of key performance indicators to achieve best possible outcomes. ii. Service plans and operational activity are informed by tikanga best practice guidelines and other evidence based Maori health models such as whanau ora. Variation in service delivery, where there is no clear evidence to support it, is minimised. iii. Service group and team culture supports innovation, excellence in professional practice and team learning. iv. Clinical teams achieve implementation of national health standards, national and international evidence on best practice. Organisational values are known, and modeled The Treaty policy is known and modeled Consumer rights and responsibilities are actively supported and promoted Clinical governance fora, innovation and service improvements are evident. Clinical teams feel supported, informed, encouraged, are clear on their purpose and function. Leadership and management capability and capacity in the portfolio is nurtured. There is leadership in projects on the implementation of change using relevant tools. Regular attendance at SMT meetings, contributing proactively, leading & following through on designated projects/tasks. Demonstrates Real Skills competencies. Recognises and attends to cultural awareness & competency in the service. Conduct in the workplace is ethical and professional. Professional relationships are fostered and maintained, with conflict resolved as appropriate. Waitemata District Health Board -JOB DESCRIPTION - September 2014 Page 2

3 Operations Management Operational management and co-ordination of clinical services in partnership with SCD and Governance/ Management Team. Effective and efficient management of the capacity of the service as a whole, ensuring efficient use of resources Ensure that strong, resilient partnerships exist and are maintained with local NGOs, other DHB teams and community groups. Work in partnership with other services across MHSG & WDHB to ensure overall integration and effective utilisation of resources (other MH and Addiction service groups, DSG, Cultural Services, DHB) Teams and services work collaboratively to ensure timely access, delivery of comprehensive assessment & treatment /care, timely discharge occurs. Service delivery KPIs & targets where relevant are met and improved on. Teams work collaboratively with service users/consumers and their family/whanau in the provision of services that foster resilience & promote recovery. Access to a comprehensive range of skills and interventions are available through clinical workforce. Informed performance management of the service is undertaken through use of a range of KPIs and information sources with Targets met. Service developments are supported and change management strategies reinforced. Monthly reporting to General Manager occurs. Effective communication channels exist with staff, across teams and with other services. There is co-ordination of facility utilisation. Contracts with internal and external providers for resource requirements are selected and managed in conjunction with WDHB Procurement On call and delegated authority requirements are undertaken Operational activity complies with WDHB policies, procedures and legislative requirements Human Resource Management Provide effective leadership and management strategies to address the human resource and workforce development needs of Work in partnership with professional leads/seniors in addressing professional issues. Promotes positive partnership with Unions & their representatives. HR requirements of the service are met including recruitment, retention and performance management in partnership with HR advisor and HR Manager. The workforce, recruitment & development plan for Whitiki Maurea is implemented and a Team focus on retention is reinforced. Orientation and induction processes for new staff are reinforced. (Delivered by Educators) Professional development reviews (PDR) occur annually and are recorded. Performance management processes are in place. Positive working relationships with relevant union groups and associations are developed and maintained. Regular contributions to JCCs and other relevant forums for staff representatives are evident. Professional support networks are in place and regular liaison occurs with Professional advisors and or deputies. Waitemata District Health Board -JOB DESCRIPTION - September 2014 Page 3

4 Quality Assurance & Service Improvement Work in partnership with Quality, Experience, Improvement Team to ensure that quality assurance systems & processes are in place that support cliniciansand service meet Health, Quality and Safety expectations, plan and standards. Governance/Management team and clinical teams develop, implement & review Annual Quality & Safety assurance objectives and service improvement goals. The Chief Advisor Tikanga General Manager Maori Health is one of the signatories on the Annual Quality and Safety assurance plan. Quality systems and processes are functioning, meeting audit requirements. Regular clinical and quality assurance audits are occurring. Complaints & SIRP processes are consolidated and operate effectively with timely, sensitive and robust responses. Senior Clinical, Professional staff and Consumer Advisors active in this process. There is consultation with key stakeholders- particularly consumers, families. Evidence of feedback processes for service users and family/whanau and that this is acted upon. Provision of relevant, robust and accurate information to young people and their families. Cultural partnerships and responsiveness is evident. Promote health, wellbeing and minimisation of risk Promote the development of strategies that foster a healthy, positive workplace & clinical environment. Support the consolidation of processes and systems at service level that: appropriately manage and minimise risk, Facilitate organisational learning and respond appropriately and in a timely manner to consumer, Whanau/family and staff concerns. To recognise individual responsibility for workplace Health and Safety under Health and Safety Act 1992 A culture of positive and proactive risk management is supported in clinical teams. Initiatives to promote the wellbeing of staff and reduce workplace injury are in place. Complaints and SIRP processes: As above. Risk management processes in place and supported in local teams. Emergency plans are in place. Managerial responsibility is understood for Workplace Health & Safety under the Health and Safety in Employment Act WDHB health and Safety policies are read and understood and relevant procedures applied to operational group and to your own work activities. Workplace hazards are identified and reported; corrective actions are taken when necessary including self management of hazards where appropriate. Health and safety plan is implemented and managed in all services and reported on quarterly to GM. Health and safety representatives are appointed and trained for each area as appropriate. Waitemata District Health Board -JOB DESCRIPTION - September 2014 Page 4

5 Business Management 1) Financial, Contract & Asset Management To manage and co-ordinate the financial activity of the responsibility centre s ensuring financial resources are managed efficiently and effectively. Work in partnership with the Business Manager in the development of business case proposals for the service, development of business improvement strategies and most effective utilisation of resource. 2) Information management Establish culture informed practice and performance management through informed use of data, information and benchmarking. 3) Facilities management Oversee the efficient ulitisation of facilities in the portfolio, resolving issues as they arise. Ensure where possible facilities are fit for purpose. Responsibility centre's meet budget and financial performance targets. Variance reporting and action plans to resolve budget issues occur in partnership with the Business manager & General Manager. Service budgets are set & business planning processes are supported. Price Volume schedule is understood and contractual obligations met: variances are alerted and managed. Financial training, coaching and support is given to Team Leaders (and other staff as appropriate) Service developments are supported by relevant business case/ contracts. Systems for effective ulitisation of assets, equipment etc are in place (i.e. cars, phones, PCs etc). Required data is entered in a timely fashion by teams. KPIs are identified, reported and utilized to inform service improvement & met targets. Implementation of IS plans / developments are supported (PRIMHD, Outcome information, KPIs, HCC, E-technology to support clinical practice) Annual CAPEX process is in place and projects are implemented. Active liaison with relevant facilities personnel and processes. Health and safety, maintenance and environmental improvement issues are resolved in a timely fashion. On-going facilities requirements for the portfolio are included in annual & strategic planning. Treaty of Waitangi Principles To recognise and work with the principles of partnership, participation and protection. Waitemata DHB s commitment to bi-culturalism is honoured. Tikanga Best Practice Guidelines are evident in service delivery Cultural advice is sought from Chief Advisor Tikanga?. Cultural supervision will be provided by kaumatua from within the Waiteamta DHB. Adopt a co-operative approach to working with staff from other cultures. Attend cultural training workshops Waitemata District Health Board -JOB DESCRIPTION - September 2014 Page 5

6 Waitemata District Health Board s Promise and Values BEHAVIOURAL COMPETENCIES Adheres to Waitemata District Health Board s four organisational values of: o Everyone Matters o With Compassion o Connected o Better, Best, Brilliant COMPETENCIES Communicates and works co-operatively BEHAVIOUR DEMONSTRATED Actively looks for ways to collaborate with and assist others to improve the experience of the health care workforce, patients and their families and the community Proactively follows up development needs and learning opportunities for oneself and the staff served Is committed to learning Is transparent Communicates openly and engages widely across the organisation Enacts agreed decisions with integrity Is customer focused Responds to peoples needs appropriately and with effective results Identifies opportunities for innovation and improvement Works in partnership Demonstrates awareness of partnership obligations to under the Treaty of Waitangi reduce inequality in Shows sensitivity to cultural complexity in the workforce outcomes and patient population Provides service that does not disadvantage people because of personal characteristics Improving health Work practices show a concern for the promotion of health and wellbeing for self and others Preventing harm Follows policies and guidelines designed to prevent harm Acts to ensure the safety of themselves and others Waitemata District Health Board -JOB DESCRIPTION - September 2014 Page 6

7 VERIFICATION: Employee: Manager: Date: Review Date: Note: This job description forms part of an individual s contract of employment with WDHB and must be attached to that contract. Waitemata District Health Board -JOB DESCRIPTION - September 2014 Page 7

8 PERSON SPECIFICATION Minimum Qualification Relevant Tertiary Qualification (e.g. Management, Health) Preferred Health professional/ Consumer or Cultural Advisor background Management/ Leadership / Supervisory postgraduate qualification or certificate Experience A minimum of 7-9 years relevant experience in health sector A minimum of 3 years demonstrated experience in leading and managing people in teams Demonstrated operational management experience Experience in mental health Demonstrated success in planning, implementation and monitoring of clinical services Experience of inter sectorial partnership working. Evidence of effective business management (budgets, facilities, IS) Experience in the implementation of service improvements and quality initiatives. Experience of Adult Mental Health service provision. Experience of managing more than one team and or unit of 20 people. Experience of effective working with unions. Maori Knowledge Maori whakapapa Experience working in Maori Kaupapa health services Ability to understand and implement the essential Maori concepts of: - Rangatirantanga - Manakitanga - Hinengaro - Whanaungatanga - Te Tapa Wha or Te Wheke - Kotahitanga Sound experience in Maori Management models and Maori models of clinical care Sound understanding of the interface between Corporate Management and the Treaty of Waitangi Cultural self-confidence and personal mana Fluency in Te Reo Rangatira preferable Knowledge Knowledge of effective Mental Health and Alcohol and Drug service provision: Knowledge of principals of recovery and Consumer/Service User involvement. Understanding of the Treaty of Waitangi & bi-cultural issues in health service delivery. Knowledge of National Quality Standards. Knowledge of key National Mental Health Policy documents (e.g. MHC Blueprint, MOH Moving Forward). Legislation pertaining to Employee relations. Legislation pertaining to the Health Environment. Principals of effective management and leadership. Waitemata District Health Board -JOB DESCRIPTION - September 2014 Page 8

9 Skills Influencing and negotiating, Managing conflict Managing change, Systems orientation Continuous improvement of services Working with ambiguity Relationship management & managing performance Analysis and judgment Computer skills, Excel & Microsoft Word Ability to manage complex and conflicting priorities Excellent communication skills, written and verbal Personal Flexible, adaptable, organised Current Drivers License essential and ability to drive a manual car Project management Service planning Waitemata District Health Board -JOB DESCRIPTION - September 2014 Page 9