Department of Health & Human Services

Transcription

1 Department of Health & Human Services Manager: Lived Experience, Engagement and Integration Manager This position provides leadership to a small team of staff with responsibility for: advising on consumer and carer engagement issues within the department for the mental health portfolio being the department s key interface with mental health peak bodies, consumers and carers leading initiatives to enhance the voice of consumers and carers in system improvement, policy development and sector and community engagement more broadly, and ensuring that the consumer and carer voice is reflected in policy development investigate and lead critical projects that develop and review policies, professional standards and operating practices that enhance service delivery, budget effectiveness, efficiency, improved client outcomes and service integration. Do you have A commitment to consumer and carer participation in the mental health sector Significant experience in policy development and sector engagement Excellent interpersonal and stakeholder management skills An understanding of national and state directions and contemporary issues Title Manager: Lived Experience, Engagement and Integration Classification VPS 6 Team, unit Branch/area/region Work location Position number Employment type Salary range Position reports to Further information System Policy and Integration Unit Mental Health Branch, Health Services Policy and Commissioning Level 16, 50 Lonsdale St, Melbourne DHHS/HSPC/45808 On-going Full time 76 Hours per fortnight Value range 1: $111,484 - $1130,377 plus superannuation Value range 2: $130,388 - $149,188plus superannuation Assistant Director: System Policy and Integration, Mental Health Branch, Health Services Policy and Commissioning Lorraine Langley, Acting Assistant Director, System Policy and Integration Closing date Midnight Thursday 16 February 2017

2 Organisational environment Our vision is to support and enhance the wellbeing of all Victorians. We aspire to be an organisation where everyone is committed to achieving our vision and demonstrates our values in all that they do. We are respectful We have integrity We collaborate We care for people, families and communities We are accountable We are innovative Leadership Charter The department s Leadership Charter is an important part of shaping our culture and guides expectation for leadership in our senior management roles. For further information please see Health Service, Policy and Commissioning Health Service Policy and Commissioning draws together the key areas of interface with the health service sector, providing an integrated approach to health service performance management. It is responsible for health service policy, planning, governance, commissioning, performance management and regulation. In addition, it plays a critical role in service planning as well as oversight of key specialist program areas including ambulance services; mental health; cancer, drugs, blood products and new technology; medical research; and international health. The division is also responsible for private hospital regulation and, as of 6 February 2017, public sector residential aged care services. Branch The Mental Health Branch combines the work of Victoria's Chief Psychiatrist and Chief Mental Health Nurse and their offices, and the department s mental health strategy and legal policy, programs and performance and service planning teams. The Branch has a focus on driving stronger integration of mental health services within health services and the interface with other key departmental and sector partners. The Branch is strengthening its focus on system design, capability and planning to enable sustainable and high value health care, consistent with the 10 Year Mental Health Plan directions. The Branch provides clinical leadership and promotes continuous improvement in the quality and safety of mental health services, especially through the offices of the Chief Psychiatrist and Chief Mental Health Nurse. Role of unit The System Policy and Integration Unit is responsible for mental health strategic policy and program development for consumer and carer participation and support; suicide, family violence and homelessness prevention and management within the broader health and social care system; and commissioning of psychosocial support and other recovery-focussed services, including developing a strong interface with clinical mental health services and the NDIS. Manager Lived Experience Engagement and Integration 2

3 Purpose and accountability Purpose This role works as part of the System Policy and Integration team. It plays a critical role in the department s efforts to improve consumer and carer participation and engagement in the mental health system and in particular to enhance the opportunity for consumers and carer to have a voice. The areas of focus include creating opportunities for participation, understanding the organisational barriers to participation, and building and maintaining strong links with consumers and carers. In addition the position will play key role in the development and integration of strategic policy and program areas, as outlined in the Government s 10 Year Mental Health Plan, and within the context of the broader health and social care system.. Accountabilities Operating at value range 1, you will: 1. Strategically design and develop the delivery of departmental objectives that impact on consumer and carer engagement and which meet statewide departmental and government objectives and community expectations. 2. Maintain an understanding of issues impacting the department s clients and investigate and lead critical projects that develop and review policies, professional standards and operating practices that consumer and carer participation, state and national mental health policy development and improved client outcomes. 3. Forge strong connections across the department and with external stakeholders to facilitate a partnership approach, including peak bodies and key agencies. 4. Identify and actively manage emerging issues and areas of risk for government, department and the community. 5. Work with senior management to set and achieve key performance indicators and standards. 6. Effectively manage and provide leadership to a team of employees by: (a) leading and supporting individuals to achieve their potential and contribution to organisational goals and outcomes (b) modelling behaviours integral to good people management and departmental values (c) where relevant, managing and monitoring specific improvement objectives in annual improvement plans relating to the area of responsibility (d) pro-actively building and maintaining positive relationships with peers and stakeholders across the organisation. 7. Provide strategic thinking and future planning and oversee change management initiatives and integrated approaches to enhance compliance with department-wide policies. 8. Provide timely expert advice and develop open and effective communication strategies including collection of highly complex, contentious or sensitive information on matters of staff or business. 9. Represent the department on key government and non-government committees and bodies concerned with achieving government and departmental objectives. 10. Initiate, lead and contribute to complex policy development and service improvement projects relating to consumer and carer engagement and state and national mental health reform. 11. Influence policy and program development across government (local, State and Commonwealth) and nongovernment sectors. 12. Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements. Manager Lived Experience Engagement and Integration 3

4 13. Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures 14. Demonstrate how the actions and outcomes of this role and work unit impact clients and the department s ability to deliver, or facilitate the delivery of, effective support and services. Operating at value range 2, you will perform all the above together with increasing involvement to: 1. Operate within increased level of autonomy and accountability in delivering within broad strategic directions. 2. Provide leadership and guidance based on advanced expertise. 3. Contribute advanced expertise and knowledge to benefit strategic planning and organisation/sector-wide outcomes. 4. Manage a range of projects/functions each with increased budget, staff responsibilities or strategic importance. 5. Respond productively to deliver solutions and outcomes in an organisational environment complicated by scale, heterogeneity and complexity. Selection criteria Knowledge and skills 1. Leadership: builds team commitment by demonstrating personal conviction; translates organisational strategy into meaningful long-term plans and objectives for own area of responsibility; motivates others to deliver against goals. 2. Policy skills: formulates and communicates public policy options and recommendations; keeps up-to-date with a broad range of contemporary issues; scans for links and potential implications of proposed policy options; liaises with stakeholders. 3. Strategic planning: thinks at the big picture level, entertains wide-ranging possibilities in developing a vision for the future, works across a number of time frames, translates strategic direction into day-to-day activities. 4. Self-management: invites feedback on own behaviour and impact; uses new knowledge or information about self to build a broader understanding of own behaviour and the impact it has on others; understands strong emotional reactions and seeks ways to more effectively manage them. Personal qualities 5. Creativity and innovation: generates new ideas, draws on a range of information sources to identify new ways of doing things, actively influences events and promotes ideas, translates creative ideas into workplace improvements, reflects on experience and is open to new ways to improve practice. 6. Conceptual and analytical ability: Deals with concepts and complexity comfortably; uses analytical and conceptual skills to reason through problems; has creative ideas and can project how these can link to innovations. 7. Relationship building: Perseveres to achieve goals, even in the face of obstacles; copes effectively with setbacks and disappointments; remains calm and in control under pressure; accepts constructive criticism in an objective manner, without becoming defensive. 8. Initiative and accountability: proactive and self-starting; seizes opportunities and acts upon them; takes responsibility for own actions. 9. Teamwork: cooperates and works well with others in pursuit of team goals, collaborates and shares information, shows consideration, concern and respect for others feelings and ideas, accommodates and works well with the different working styles of others, encourages resolution of conflict within the group. Manager Lived Experience Engagement and Integration 4

5 Specialist expertise Knowledge of the Victorian mental health sector and an understanding of national and state directions and contemporary issues in mental health, particularly as it relates to consumer and carer participation. Qualifications A full driver s licence is required as travel to other work locations may be required. A tertiary qualification in fields related to public health, public policy or public administration would be desirable. Safety screening All competitive applicants are subject to a satisfactory National Police History Check as part of the recruitment assessment process. Applicants who have lived overseas for 12 months or longer during the past 10 years are required to provide the results of an international police check. Applicants should contact the relevant overseas police force to obtain this and submit as part of their application. Details of overseas police agencies are available on the Department of Immigration and Border Protection website ( and search under 'Character and Police Certificate Requirements How do I obtain a police certificate?'. Conditions and benefits People who work for the department must comply with the Code of Conduct for Victorian Public Sector Employees 2015 and agree to work according to our values of quality, collaborative relationships, responsibility, client focus, professional integrity and respect. Employees of the Department of Health & Human Services can enjoy a range of generous Victorian Government employment benefits. These include attractive salaries, flexible leave arrangements and training and development opportunities. Please see The department promotes diversity and equal opportunity in employment. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, please contact our Diversity Unit on DiversityInclusion@dhhs.vic.gov.au. How and where to apply The Department of Health & Human Services prefers job applications submitted electronically to best manage administrative and environmental resources. If you are unable to apply online, please follow the instructions below to submit a paper copy. Online existing staff: click through to the job opportunities page from the department s intranet homepage. Online external applicants: visit the job search page at Other relevant information For other important information about the recruitment process, please read the department s Information for applicants page at or request a copy from the contact for further information listed under the Position details section of this document. Manager Lived Experience Engagement and Integration 5