Grampians Partners in Recovery SUPPORT FACILITATOR POSITION DESCRIPTION

Transcription

1 Grampians Partners in Recovery The Grampians Partners in Recovery (GPIR) Support Facilitator role is suited to an experienced professional with a background in working with client groups with complex needs and mental health issues, and a commitment to innovation and systems change that results in better outcomes for this target group. Support facilitators will lead partnership and capacity building effort in a sub-region of the Grampians Medicare Local catchment, and work directly with providers across sectors to achieve better coordinated responses to GPIR clients. GPIR Support Facilitators located across the catchment work as part of a dynamic interagency team reporting to the GPIR Program Manager and local agencies. Position details Positions available and employment arrangements Several Support Facilitator (SF) positions are available with GPIR and will be employed by GPIR member agencies located across the region. Each SF role will have particular sub-catchment responsibilities. Interested applicants are invited to apply for one or more of the positions. Please indicate the position(s) of interest by ticking one or more of the boxes below. An additional GPIR information document is also available which provides links to the websites of employing agencies. Position options Sub-region Location FTE Employer Tick box to express interest Position location Employment arrangement Remuneration Reporting and accountability Contact for enquiries Central Highlands Central Goldfields Grampians may no longer be available Wimmera may no longer be available Ballarat Maryborough Stawell or Ararat 1-2 FTE applications for part-time employment may be considered 0.7 additional hours may be negotiable Ballarat Community Health or Centacare, Catholic Diocese of Ballarat St Lukes Anglicare 1.0 Grampians Community Health Horsham 1.0 Wimmera Uniting Care While each position will be based at the specified location, Support Facilitators may be expected to work from offices of consortium partners across the catchment from time to time as part of the regional team-based approach. The position is offered on a contract basis to 30 June 2016 subject to satisfactory performance during a three-month probationary period as per the dates specified in the Employment Schedule provided by the employer. Full time positions are expected to be worked over five days; the days of work for the Central Goldfields position are negotiable. Specific hours are reflected in the Employment Schedule provided by the employer. The remuneration for the positions includes: commencement salary up to $70,000 or pro rata salary packaging provisions as offered by the employer. The position has a dual reporting line to: the GPIR Program Manager employer agency Manager with responsibility for GPIR Kathy Wilson at Kathy Wilson Consulting

2 Application requirement Position environment Grampians Partners in Recovery Please complete the position options table and include it with your written application highlight relevant experience, address selection criteria and include contact detail for three professional referees and an up-to-date CV. The application and accompanying detail should be ed to: Applications may be lodged any time from Weds 21 August up until 9.30am Mon 2 September The GPIR catchment incorporates four sub-catchments: three rural Central Goldfields, Grampians and Wimmera and one, Central Highlands, which combines urban fringe, rural towns and the regional centre of Ballarat. Within this dispersed catchment there are high levels of socio-economic disadvantage, lower levels of educational attainment and significant numbers of residents experiencing poor physical and mental health when compared with other parts of regional Victoria and Victoria as a whole. Support facilitation positions, while located in a sub-regional catchment, work as part of the regional GPIR team to collaboratively achieve better outcomes for clients and sustainably build service system capacity. Each position is expected to develop robust program linkages both within and external to the employing agency. GPIR vision and values The GPIR vision is: consistent achievement of best possible life outcomes for people with complex mental health needs (and their families/carers). GPIR values are: Respect Excellence Accountability Transparency Position Focus 1. GPIR Partnership and network development with a sub-regional focus 2. Service system innovation proactive identification of opportunities for building operational level partnerships between agencies in the sub-region to better facilitate the coordination of care to individuals and their families facilitating and engaging in complex negotiations with key stakeholders in order to develop systems and processes that achieve better service integration and coordinated care for clients in the sub-region and across the region participating in planning for, and organisation of, GPIR regional stakeholder events and contributing to the GPIR Annual Service System Development Plan leading the development of a robust sub-regional GPIR network and providing it with support to develop annual priorities linked to local service gaps and issues; ensuring the plan is aligned with the GPIR Service System Development Plan building reputation and profile sub-regionally and at agency levels ensuring GPIR communications are consistent, well-targeted and appropriate to diverse audiences. continuing the process of needs assessment and opportunity analysis in the sub-region supporting the design and implementation of sustainable local and regional service system innovations. 2

3 3. GPIR client recruitment and support facilitation action planning 4. GPIR implementation, team management, participation and learning 5. Consultation and support to service providers 6. GPIR Financial risk and compliance management implementing local processes for identifying/engaging GPIR target clients collaboratively developing Coordinated Action Plans (CAPs) for GPIR clients and monitoring implementation and review of those plans engaging with service providers to facilitate and support their involvement in developing and implementing CAPs working with providers in a manner that builds sustainable capacity to provide services and supports to clients ensuring consumers and carers are adequately and appropriately engaged in informing and in decision-making in respect to CAPs undertaking, when appropriate, situational assessment to determine risks and challenges, and identify appropriate responses for GPIR clients ensuring full records of all CAPs and associated review processes are maintained for selected clients, on a time limited basis, providing case management support and ensuring that the role is appropriately transferred to a local provider. providing day-to-day management of the local Support Liaison and Information Officer actively and constructively participating in the GPIR interagency team, including in quality assurance activities, coordination and planning processes, and team building operationalising the GPIR intake and allocation systems (including the 1300 number) in the sub-region participating in agreed activities and meetings within the employing agency implementing local business systems and processes that enable the common GPIR teambased approach managing brokerage funds locally implementing systems and protocols to ensure reporting and evaluative data is collected and communicated in a timely and appropriate manner fully engaging in GPIR evaluation and learning activities. working with provider agencies in a manner that builds sustainable capacity to provide services and supports to clients in the GPIR target group, including through the provision of training and workforce development initiatives providing secondary consultation and support to service providers identified in the CAP negotiating additional service provision as required including through limited term brokerage arrangements. managing locally allocated flexible funding and any related sub-contracts in line with the budget and program guidelines liaising with the agency to ensure GPIR, funder and lead agency compliance and reporting requirements are built into local business processes and accurate reports are provided to the Program Manager on time supporting the implementation and assuring the accountability of GPIR short-term projects conducted in the sub-region ensuring GPIR operational protocols are implemented locally in a manner that is fully compliant with relevant legislation including in respect to client rights and records, and privacy. 3

4 Key Selection Criteria Personal qualities Knowledge and skills Relationship building: capacity to establish and build relationships oriented to change and collaboration at multiple organisation levels and across sectors; able to inspire, encourage, influence and negotiate Orientation to better outcomes for clients and communities: motivated by a commitment to equity and social inclusion; capacity to drive purposeful change Team work: capacity to contribute to the development of high performing teams established through partnership effort; uses respectful, creative and consistent approaches Conceptual and analytic ability: capacity to understand and deal with complex issues at both systems and operational (client) levels comfortably; uses analytic and conceptual skills to identify and respond to opportunities and problems; thinks creatively and links ideas to sustainable innovation 1. Demonstrable understanding of: - the care coordination role in the health and community sectors, and the systems complexity that impacts on the lives of people living with a mental illness - relevant legislation including privacy guidelines - the social model of health - relevant state and Commonwealth policy directions - local service systems and challenges particular to rural and regional communities 2. Written and verbal communication skills including ability to: - communicate effectively to diverse audiences - confidently convey ideas and information in a clear, interesting and engaging way - handle difficult and sensitive communication, including complex negotiations, well - write well in a variety of forms, including reports and care coordination plans 3. Change management expertise including ability to: - identify change objectives and appropriate strategies for achieving change in local communities - use influencing skills to overcome barriers and gain support - remain calm and persist over extended periods of time in order to achieve sustainable change - design and deliver change oriented training and capacity building strategies - contribute to planning and developmental initiatives 4. Stakeholder management including ability to: - engage stakeholders in effort to build mutually beneficial partnerships and improve system-wide responses - identify and respond to stakeholders underlying needs - use knowledge of stakeholders organisational context to facilitate resolution of problems and promote innovation 5. Expertise in care coordination processes including the ability to: - streamline implementation processes - develop effective plans for sustainably improving the coordination of care across sectors - provide high level, effective secondary consultation to diverse providers - monitor and oversee care plan implementation by third parties, facilitate care plan review Position requirements Tertiary qualification in a human services discipline; postgraduate level preferred Substantial practice experience working in a role or roles which require care coordination and systems level innovation effort 4

5 Checks Background in a sector with a focus on clients with complex needs and in working with people living with a serious mental health issue direct experience in the mental health sector is an advantage A licence to drive a motor vehicle Employment is subject to satisfactory Working with Children and Police checks August 2013 update 5