Community Helpers worker

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Bartholomew Holland
6 years ago
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Role purpose: To assist with developing a programme of activity to befriend, improve wellbeing and reduce isolation of disadvantaged older people.

1 Role purpose: To assist with developing a programme of activity to befriend, improve wellbeing and reduce isolation of disadvantaged older people. Be a key part of the recruitment of volunteers and be their main point of contact, to support them in helping older people to become less socially isolated. Match older people with befriending relationships. Match older people with new and existing interest groups and organisations in their local community. The recruited post holder must be able to work at a strategic and operational level, quickly establishing credibility with local groups of people. The right candidate must motivate and inspire people across the community, have excellent communication skills, personal resilience combined with a passion for working alongside people in later life. Responsible to: The Community Helpers Manager Based at: Age UK Sutton central Sutton office. Core Values: Respect For Others Focused and Committed Making A Difference Working Collaboratively Key Competencies: Relationship building Planning and Organisation Time management Decision making Commercial awareness Summary of Duties - Key Accountabilities & Deliverables Marketing and co-ordination - to be responsible for taking referrals from primary care to include from older people themselves and their relatives and the home from hospital service - to assess all new referrals for the Community Helpers project as well as helping older people connect to other relevant support (by referring clients to internal and external services). - to match older people at risk of isolation and loneliness to befriending relationships

2 - to match older people with new and existing interest groups in their local community - to monitor and support the progress of older people both directly and with the support of volunteers, including making referrals to internal and external services [using existing tools] - to perform other duties in connection with the general work of Age UK Sutton when required Community Helper support - to assist with the recruitment of community helpers from across all generations - to motivate community helpers as they establish a network of interest/activity groups - to maintain regular communication with volunteers and to be their main point of contact, providing guidance and support Recording and reporting - be responsible for inputting data into Age UK CRM from initial referral through assessment, to activity and annual review - to collect case studies - to feedback progress of clients and volunteers to Community Helpers Manager Development & organisation requirements - attend staff meetings & personal supervision meetings - proactively support service delivery across the organisation - attend Age UK Sutton events e.g. Age UK campaign events & Take Part Take Pride - participate in training/education to improve performance considered relevant to the post & to achieve agreed targets - work with Age UK Sutton policies on quality, Health & Safety, Confidentiality etc

3 - undertake other general duties as may be deemed necessary by Age UK Sutton Notes: * This role profile is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, values, competencies, accountabilities and dimensions for the role. As such, this role profile does not describe any individual role holder. *Incremental growth and development both of the role itself, and the capabilities required for acceptable performance of the role, should be expected over time. * In addition to the contents of this role profile, employees are expected to undertake any and all other reasonable and related tasks allocated by line management. * This role operates under the Health and Safety Policy in force regarding all activities undertaken, both in relation to specific work locations, and to the Charity in general. This role profile is subject to review at the discretion of the Charity. To be completed by the Job Holder I agree the above job description Signature: Date To be completed by Chief xecutive Officer I agree the above job description Signature: Date

4 PRSON SPCIFICATION Title: Community Helpers Worker SSNTIAL Skills & xperience Role Dimensions: Dimension: Scope: ssential xperience xperience of working at operational level Commitment and determination to drive forward change under the personalisation agenda Ability to communicate in a clear concise effective manner with a wide range of people in writing (reports), with users and practitioners xperience of working with older people in an enabling supportive role xperience of holistic assessment minimum one year xperience of monitoring outcomes, project evaluation, data analysis and reporting xperience of project development or developing D standards xperience of liaison and cross agency working with a knowledge of statutory and third sector services xperience of benefits (means tested and disability) D Knowledge and skills Ability to motivate and inspire confidence Respect and understanding of older people and of the contribution they can make to society xcellent and caring communication skills Commitment to time management, team working, meeting deadlines, achieving agreed objectives; ability to monitor ongoing work and develop new procedures as necessary Proficient in all Microsoft Office packages including xcel, Word, Powerpoint. xperience of using customer management databases (Charity Log) Understanding of and support for the aims, principle and policies of Age UK Sutton

5 Other Special Requirements Location Commitment to flexibility and embrace change High level of personal integrity, excellent people skills and the ability to influence Current CRB check required Ability to carry out home visits / car owner, driver Based at Age UK offices in central Sutton. The nature of the role will require travel across the Borough

Charity Office, S10 2TH or any office where the charity operates

Job Description Title of post: Responsible to: Location: Salary band: Hours: Corporate Partnerships Officer Corporate Partnerships Manager Charity Office, S10 2TH or any office where the charity operates