A Guide to Professional Development

Transcription

1 A Guide to Professional Development Training Calendar 2016 FMM Institute Centre for Professional Development 1

2 Page Vision 7 FMM Institute Profile 8 FMM Institute Network 9 Training Schemes 10 Programme Categories: Customised In-House Programmes Corporate Training Programmes 1. Senior Management 1.1 Design Thinking for Corporate Strategy 1.2 Financial Intelligence and Literacy for Leaders 1.3 Charting Strategic Direction for Senior Management 1.4 Risk Management and Control for Senior Management 1.5 Winning Cost Management Strategies for Procurement 1.6 Gaining Competitive Advantage Through Value-Based Organisation 1.7 Sun Tzu s Art of War for Corporate Leadership and Management 1.8 Talent Management and Succession Planning 2. Management and Personal Development 2.1 Creative Thinking and Decision Making: Making the Right Choices and Overcoming Obstacles with Creativity 2.2 Delivering Powerful Presentation for Managers and Executives 2.3 Essential Skills for Managers 2.4 Emotional Intelligence at Work: Fostering Human Relations for Success 2.5 New Era Leadership: Leading in Today s Organisation and Environment 2.6 Project Management for Non-Project Managers 2.7 Seven Habits of An Effective Leader 2.8 The Many Hats of the Production Managers 2.9 Leverage on the Power of Positive Mindset and Attitude 2.10 The Power of Working Together 2.11 Be an Excellent Coaching Leader 2.12 Master the Implementation of Change Successfully 2.13 McKinsey s 7S Framework: Making It Work for Organisational Excellence 2.14 Energising the Workplace: Strategies to Developing an Engaging Workplace 2.15 Develop Competencies to Deal With Difficult People and Situations 2.16 Personal Data Protection Act 2010: Implications to Your Organisation 3. Marketing and Customer Service 3.1 The Art of Marketing: Promote Your Products to Reach the Target Customers Effectively 3.2 Customer Service Excellence: Leveraging for Business Growth 3.3 Marketing for International Business: Critical Success Factors 3.4 Delivering Winning Service with Emotional Intelligence 3.5 Bringing Out Your Personal Best in Service 3.6 Effective Customer Service and Complaints Management 3.7 Selling in Tough Times 3.8 Leading a Sales Team 3.9 Sales Negotiation: Skills To Close Deals 3.10 Key Account Management

3 4. Human Resources and Industrial Relations 4.1 Understanding and Handling Employment Misconduct 4.2 Managing Employee Performance: Realising Their Performance Potential 4.3 Absenteeism at Workplace: How to Handle and Manage Frequently Absent Employees 4.4 Misconduct, Effective Investigation and Prosecution for Domestic Inquiry 4.5 Managing Employee Compensation and Benefits for Employee Attraction and Retention 4.6 Behavioural Interviewing Skills and Techniques 4.7 Setting Key Performance Indicators (KPIs) and Managing Performance Appraisal 4.8 Effective Interviewing Skills for Managers 4.9 HR Skills for Junior Executives 4.10 Conducting Training Needs Analysis (TNA) and Evaluation Training Effectiveness 4.11 Drafting Employment Contacts, HR Letters and Documents 4.12 Law on Legislation and Dismissal Due to Sexual Harassment 5. Financial Management 5.1 Prepare and Maintain Accounting Records with GST Accounting Software 5.2 Costing Made Simple for Planning and Control (for a Manufacturing Environment) 5.3 Finance for Non-Financial Managers and Executives 5.4 How to Prepare and Maintain Full Set of Accounts 5.5 Collecting Difficult Accounts 5.6 Managing Trade Credit Effectively 5.7 Improve Your Business Performance Through Budgeting and Budgeting Control 5.8 Value Cost Analysis (VCA) 6. Export Management 6.1 Understanding Incoterms 2010 to Reduce Your Risk and Save Cost 6.2 Letters of Credit (LC) 6.3 Cargo Claims in Practice: Sea, Air and Land 6.4 Bills of Lading 6.5 Customs Procedures and Documentations 6.6 Understanding International Trade Finance Facilities 7. Production, Operations and Logistics 7.1 Planning and Control for Production Efficiency 7.2 Cost Reduction Strategies for the Manufacturing Industry 7.3 Effective Puchasing and Negotiation Skills 7.4 Managing and Improving Warehouse Operations 7.5 Effective Inventory Control: Balancing Cost and Operation Efficiency 7.6 Supply Chain Management: Analysing the Tactics 7.7 Supply Chain Management: Leveraging the SCOR Model 7.8 Operasi Stor dan Gudang 7.9 Perancangan dan Pengawalan Inventori 7.10 Warehouse Management in the 21 st Century: Improving Efficiency of the Supply Chain System

4 8. Quality and Productivity Improvement 8.1 Improving Lean Leadership Effectiveness and Creating Value Through Lean Thinking 8.2 Value Stream Mapping and Analysis 8.3 Understanding ISO 9001:2015 Quality Management System Requirements 8.4 ISO 9001:2015 Quality Management System Internal Auditor Training 8.5 Quality Improvement Workshop: Measurement and Calibration System 8.6 Eliminate Quality Problems Using 8D Approach 8.7 Zero Defect and Quality Control Through Poke Yoke Method 8.8 Lean Production System Training 8.9 Productivity Workshop: 5S Implementation Alat QC dan Pelaksanaan QCC 9. Industrial Safety 9.1 Enhancing Safety Programmes at Workplace Through an Effective Safety Committee 9.2 Workshop on CLASS Regulations PPE at the Workplace: Promoting Good Safety Practice and Compliance 9.4 Hazard Identification, Risk Assessment and Risk Control (HIRARC) 9.5 Effective Environmental, Occupational Health and Safety Management 9.6 Behaviour-Based Safety and Safety Performance Measurements 9.7 Developing an Effective Emergency Response Team: Mitigating Potential Losses 9.8 Occupational First Aid Skills and CPR 9.9 Safe Forklift Driving Skills 9.10 Operation Reach Truck Safety 9.11 Compliance to Clean Air Regulations Complying with the Environmental Legal Requirements and Scheduled Waste Management in Malaysia 9.13 Accident Prevention at Workplace 9.14 Warehouse Safety and Manual Material Handling 10. Maintenance and Technical 10.1 Facilities Management: Practices for Greater Operational Efficiency 10.2 Electrical Transformer Testing and Maintenance 10.3 Electrical Safety and Earthing System 10.4 Effective Implementation of Total Productive Maintenance (TPM) 10.5 Inspect, Maintain and Restore Through Autonomous Maintenance 10.6 Eliminating Losses Through Overall Equipment Effectiveness 10.7 Penyelenggaraan Asas Untuk Juruteknik 10.8 Penyelenggaraan Berjadual Terancang dan Ramalan 10.9 Technical Troubleshooting and Decision Making for Maintenance Fundamentals of Bearing Maintenance Bearing Lubrication Basic Application Fundamentals of Bearing Failure Analysis 11. Information and Communication Technology 11.1 AUTOCAD (Basic/Intermediate/Advanced) 11.2 Data Management with Pivot Table 11.3 Microsoft Excel Functions and Formulas 11.4 Task Automation with Microsoft Excel Macro/VBA (Advanced) 11.5 Microsoft Office Suite

5 12. Supervisory Skills 12.1 Membina Penyelia Yang Berkesan dan Berprestasi 12.2 Kemahiran Penyeliaan Yang Berkesan 12.3 Meningkatkan Keberkesanan Diri 12.4 Effective Supervisory Management Skills 13. Communication 13.1 Communication Skills and Personality Grooming 13.2 Professional Technical Report Writing 13.3 FMM Certificate in English Language for Business Communication (40 Hours) 13.4 English for Customer Service 13.5 Effective Communication Skills at the Workplace 13.6 Getting Results with Successful Communication Skills 13.7 Interpersonal Skills at the Workplace 13.8 Writing Persuasive Business Proposals SME Skills Upgrading Programmes Production Planning and Control Operasi Stor dan Gudang Occupational First Aid Skills and CPR INCOTERMS and Its Interpretation in International Trade and Shipping 92 Documentation 5. Inventory and Stores Management Perancangan dan Pengawalan Inventori Warehouse Management in the 21 st Century Warehouse Safety and Manual Material Handling S Implementation Alat QC dan Pelaksanaan QCC Materials Planning and Control Effective Purchasing Management Effective Negotiation Skills for Purchasers Supply Chain Management Logistics Management in Manufacturing Strategic Procurement, Negotiation Skills and Cost Reduction Techniques Effective Logistics Management Understanding ISO 9001:2008 Quality Management System Requirements ISO 9001:2008 Quality Management System Internal Audit Teknik Kawalan Kualiti Untuk QC Teknik-Teknik Peningkatan Produktiviti Safety and Health at Workplace How to Develop an Effective Safety and Health Committee Accident Prevention at Workplace Safe Forklift Driving Skills Mengendali Bahan Kimia Dengan Selamat 95 5

6 27. Penyelenggaraan Asas Untuk Juruteknik Equipment Efficiency Through Maintenance Management Basic Electricity and Troubleshooting Basic Programmable Logic Controller Sijil Pengurusan Stor dan Gudang Certificate in Boilerman Certificate in Energy Management Certificate in Electrical Maintenance 97 Certificate Programmes Certificate in Boilerman (Engine Drive Steam Boiler) (BM) FMM Certificate in Steam Engineer FMM Certificate in Safety and Health Officer FMM-MNSC Certificate in Shipping FMM Certificate in Energy Management FMM Certificate in Electrical Maintenance FMM Certified Quality Engineer FMM Certified Quality Manager FMM Certificate in Supply Chain Management FMM Certificate in Production Planning and Control FMM Certificate in Procurement and Inventory Management FMM Certificate in Warehouse Management FMM Executive Certificate in Lean Manufacturing FMM Certificate in Malaysian Employment Act FMM Certificate in Industrial Relations and Practices in Malaysia FMM Certificate in Compensation, Benefits and Performance FMM Executive Certificate in Human Resource Management FMM Executive Certificate in Industrial Relations Management FMM Sijil Pengurusan Stor dan Gudang FMM Certificate in Technician Development Programme FMM Certificate in Security Management FMM Certificate in Warehouse Supervisory Management FMM Sijil Pengurusan Penyeliaan Untuk Industri 111 FMM Institute Location Map 113 Registration Details and Registration Form 114 Appreciation 115 6

7 Vision FMM s Vision Making Malaysian industries globally competitive FMM Institute s Vision To be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in industry practices and technology in tandem with the nation s surge towards developed nation status Our Quality Policy Total commitment to service excellence and quality 7

8 FMM Institute Profile FMM Institute, a subsidiary company of the Federation of Malaysian Manufacturers, was established to provide industry-relevant skills training for the manufacturing and services sectors for the continuing development of the human capital. It was incorporated on January 12, The Institute on average conducts 1,000 programmes and trains 18,000 participants in various categories of programmes nation-wide annually. In line with its primary objective to develop the potentials and enhance the skills of personnel at every level of industry, FMM Institute offers a wide range of functional corporate training programmes to cater to the needs of the manufacturing and services sectors. Training programmes can be specially customised to meet the training needs of industries and be conducted on in-house basis. In-house programmes are packaged to be cost effective for companies with no compromise on the quality of the programmes and the desired learning outcomes. The Institute believes in lifelong learning. The range of Certificate and Professional Development programmes offered provides the opportunity for working personnel to gain qualifications to upgrade themselves for career advancement. The Head Office is housed in Wisma FMM located at Bandar Sri Damansara, Kuala Lumpur with fully-equipped training facilities, including an IT laboratory and a business information centre/library. FMM Institute has a total of seven Branches and two Representative Offices nation-wide. 8

9 FMM Institute Network Kuala Lumpur Head Office Wisma FMM, No 3, Persiaran Dagang, PJU 9 Bandar Sri Damansara, Kuala Lumpur Tel: Fax: training@fmm.org.my Website: Programmes Contact Persons Address Public Siti Nazihah/Nor Shimah/Saratah siti_nazihah@fmm.org.my shimah@fmm.org.my saratah@fmm.org.my Customised In-House Li Choo/Fatahiyah/Norsyariza lichoo@fmm.org.my fatahiyah@fmm.org.my riza@fmm.org.my Certificate Nora Liza/Hafifah/Josephine nora@fmm.org.my hafifah@fmm.org.my josephine@fmm.org.my Kedah/Perlis Branch No 2, Lorong BLM 1/4 Bandar Laguna Merbok Sungai Petani, Kedah Tel: /628 Fax: fmmkedahperlis@fmm.org.my Contact Person: Pn Meeza Hassan Penang Branch 2767 Mukim 1, Lebuh Tenggiri 2 Bandar Seberang Jaya Prai, Penang Tel: /4901/7805 Fax: fmmpenang@fmm.org.my Contact Person: Mr Yeoh Ooi Huat Perak Branch No 1, Lorong Raja Di Hilir (Off Jalan Raja Di Hilir) Ipoh, Perak Darul Ridzuan Tel: /550/770 Fax: /331 fmmperak@fmm.org.my Contact Person: Mr Mahinder Singh Negeri Sembilan Branch No 123, Jalan S2 D31, City Centre Seremban 2, Seremban Negeri Sembilan Darul Khusus Tel: /26/27 Fax: fmmnsembilan@fmm.org.my Contact Person: Pn Aliza Ahmad Malacca Branch D3-4, Plaza Jayamuda, Jalan Pelanduk Putih (Off Jalan Ong Kim Wee) Melaka Tel: / Fax: fmmmalacca@fmm.org.my Contact Person: Ms Roselyn Tai Johor Branch No 1 & 3, Jalan Kencana Mas 1/1 Tebrau Business Park, Kawasan Perindustrian Tebrau III Johor Bahru, Johor Darul Takzim Tel: Fax: / fmmjohor@fmm.org.my Contact Person: Ms Jessica Chu Eastern Branch (Pahang, Kelantan & Terengganu) B-8014, 2 nd Floor, Sri Kuantan Square, Jalan Telok Sisek Kuantan, Pahang Darul Makmur Tel: /6857 Fax: fmmeastern@fmm.org.my Contact Person: Pn Nurul Hanis Sabah Representative Office No 143, 1 st Floor, Block Q, Lorong Plaza Permai 1 Alamesra Plaza Permai, Sulaman Coastal Highway Kota Kinabalu, Sabah Tel: Fax: fmmsabah@fmm.org.my Contact Person: Ms Florisa Sangau Sarawak Representative Office Level 5 (South), Wisma STA, 26, Jalan Datuk Abang Abdul Rahim Kuching, Sarawak Tel: /2787 Fax: fmmsarawak@fmm.org.my Contact Person: Ms Beatrice ak Olivia Kada 9

10 Training Schemes Human Resource Development Fund (HRDF) Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows: SBL Scheme Employers can claim for reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing the SBL online application form. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers. SBL-KHAS Scheme FMM Institute will claim the course fee directly from the employer s account with HRDF. However, approval from PSMB is required prior to commencement of programme by completing the SBL-KHAS online application form. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement of programme. SMETAP Scheme The Small and Medium Enterprise (SME) Training Partners scheme is to equip SME employees with specialised skills. The course fees will be directly debited from employer s levy balances. Interested employers are required to complete the SMETAP Programme Registration Form PSMB/STP/1/07 and submit it to the SMETAP Unit of PSMB at least two weeks prior the commencement of the programme. Approvals will be given to employers with duly completed form and without any arrears of levy. Program Peningkatan Kemahiran PKS Under this scheme, a total of 34 SME Skills Upgrading Programmes were approved to be conducted for SMEs so as to enjoy the 70% SME Skills Upgrading Grant. The SME Skills Upgrading Programmes can also be conducted on in-house basis. Eligibility to SME Skills Upgrading Programmes: Manufacturing sector (including agricultural-based industries) and manufacturingrelated services - annual sales value is not more than RM50 million or with less than 200 full-time employees. Services sector (including ICT) - annual sales value is not more than RM20 million or with less than 75 full-time employees. SMEs must be registered under the Companies Act 1965 (Private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%). 10

11 Customised In-House Programmes 11

12 In-House Training FMM Institute offers training courses to be conducted at your premise on dates of your choice as in-house training. This mode of training is cost effective and can be customised to meet your training objectives. All FMM Institute's training programmes can be offered on in-house basis. The benefits of FMM Institute s in-house training: Customised to meet objectives Cost effectiveness Enhance team dynamics Experienced facilitators with relevant industry experience Flexible scheduling On site practical sessions All programmes are claimable under the SBL scheme from PSMB. Selected programmes can be offered under the SBL-KHAS scheme. Popular In-House Programmes: Management and Executive Development The Art of Effective Leadership Essential Skills for Managers Developing Effective Middle Management Skills The Ultimate Managing and Conflict Resolution Skills Coaching and Mentoring Skills Executive Development Programme Emotional Intelligence at Work Human Resource and Industrial Relations Discipline and the Procedure of Conducting a Domestic Inquiry Effective Performance Appraisal Skills and Techniques Understanding the Basics of Employment Act 1955 Managing Poor Performance Managing Absenteeism at the Workplace Effective Interviewing Skills and Techniques HR for Non-HR Managers Financial Management Finance for Non-Financial Managers and Executives Goods and Services Tax (GST) Value Cost Analysis Collecting Difficult Accounts Customer Service, Sales and Retail Effective Customer Service and Complaints Management Strategic Selling Techniques Leading Your Sales Team for Success Negotiation to Win Sales Strategic Marketing Planning Managing Major Accounts Effective Retail Management 12

13 Export Management International Trade, Shipping Documentation and INCOTERMS 2010 Practical Aspect of Malaysian Customs Procedures Supervisory and Motivational Skills Supervisory Excellence LEAD: Leadership Effectiveness Needs Attitude Dynamism Teambuilding Kemahiran Penyeliaan Yang Berkesan Jurulatih OJT Yang Kompeten Bimbingan dan Kawalan Prestasi Kerja Program Pembangunan Potensi Diri dan Motivasi Kerja Penyelesaian Masalah dan Mencapai Keputusan Yang Terbaik Perkhidmatan Kakitangan Barisan Hadapan Yang Cemerlang Budaya Kerja Cemerlang Meningkatkan Kecemerlangan Diri di Tempat Kerja The Power of a Positive Mind and Attitude Quality Systems and Productivity Improvement Lean Manufacturing Statistical Process Control (SPC) Failure Mode and Effect Analysis (FMEA) Productivity Workshop: Waste Elimination Bengkel Produktiviti: 5S Design of Experiment (DOE) Food Handling and Food Safety Internal Audit to ISO 9001:2015 QMS Understanding ISO 9001:2015 Quality Management System Requirements Measurement System Analysis (MSA) Problem Solving with 7 QC Tools Teknik Kawalan Kualiti Untuk QC Industrial Safety and Environmental Management CLASS Regulations 2013 Accident Prevention at Workplace Basic Emergency First Response Team Basic Fire Safety Programme Chemical Safety Management Emergency First Aid and CPR Refresher Programme Safe Forklift Driving Safety Training for Safety Committee Members Safety and Health at Workplace Keselamatan dan Kesihatan di Tempat Kerja Compliance with the Occupational Safety and Health Act 1994 and Its Regulations ISO Environment Management System Internal Auditing Production, Operations and Logistics Production Planning and Control Supply Chain Management Logistics Management in Manufacturing Operasi Stor dan Gudang 13

14 Communication and Clerical Development Certificate in English Language for Business Communication (40/60 hours) Communication Made Easy (40 hours) Clerical Development Programme Program Pembangunan Perkeranian Pengurusan Rekod dan Fail Yang Efektif Technical and Maintenance Repair and Maintenance Welding Basic Maintenance for Technicians Cost Reduction Techniques for Maintenance Root Cause Failure Analysis for Maintenance Technical Troubleshooting and Decision Making for Maintenance Information and Communication Technology AUTOCAD (Basic/Intermediate/Advanced) Data Management with PivotTable Microsoft Excel Functions and Formulas Microsoft Excel Macro/VBA (Advanced) Microsoft Excel (Fundamental Advanced) Microsoft PowerPoint (Fundamental Advanced) 14

15 Corporate Training Programmes 15

16 1. SENIOR MANAGEMENT 1.1 Design Thinking for Corporate Strategy Understand Design thinking as a way forward for the corporate strategy Transform the company with a competitive advantage Apply the four core principles for successful innovation Apply the seven modes of the process Lead growth in organisation Design for Action - Evolution of Design Thinking - Understanding the New Challenges in Design Thinking - Designing the Intervention Developing a Design Powerhouse - The Knowledge Funnel - Transforming the Corporation - The Balancing Act - Leading the Design Thinking Organisation Turning Design Thinking Into Corporate Strategy - From Product Development to Corporate Strategy - Managing the Change in Design Leading Corporate Change - Different Methods, Different Outcomes - Get It Right On Your First Try CEOs, COOs, General Managers, Senior Managers, Managers and Heads of Department. Dates: March 21 22, August Fees: FMM Members RM2,438 (inclusive of GST) Non-Members RM2,756 (inclusive of GST) 1.2 Financial Intelligence and Literacy for Leaders Understand the key financial concepts needed to make more effective decisions Able to communicate effectively with financial executives and the marketplace Gain holistic understanding of finance Understand how to use ratios to assess liquidity, profitability, leverage and efficiency Make ROI decisions that have a positive impact on shareholder value Speak clearly and confidently about the financial side of the business 16

17 Financial Statements - Income Statement, Revenue Recognition, Matching Principle, EBIT and EBITDA - Balance Sheet, Depreciation, Goodwill - Cash Flow Statement, Free Cash Flow Financial Analysis - The relationship of the income statement, balance sheet and cash flow statement - Financial ratio analysis Financial Management - Time value of money, future value, present value - Return on investment/capital budgeting methodologies and cost of capital - Working capital management - Operation leverage and breakeven analysis Financial Miscellaneous - Corporate governance - Financial leverage CEOs, CFOs, COOs, Senior Managers and Heads of Department. Dates: April 11 12, September 5 6 Fees: FMM Members RM2,438 (inclusive of GST) Non-Members RM2,756 (inclusive of GST) 1.3 Charting Strategic Direction for Senior Management Translate Business Plan into Key Performance Indicators (KPIs) Strategic positioning after SWOT Analysis Formulate Executive Business Turnaround Strategies Learn from IBM success story Brainstorming Organisation Business Plan Strategic Approach (Planning Phase) Cost Reduction Techniques (Interactive) Strategic Business Risk Modelling Linking Financial Statement Analysis to SWOT SWOT Analysis Case Study (Improving Debt Collection and Cash Flow) IBM Company Success Story CEOs, CFOs, COOs, Senior Managers, Heads of Department and Entrepreneurs. 17

18 1.4 Risk Management and Control for Senior Management Understand the fundamentals of risk management Pinpoint the exact type of risks the company is facing Examine the statement of risk management and controls Monitor the risks Handling the risks when they arise Mitigate the risks before they affect or impact the company s performance Apply some risk management strategies at the top management level The Fundamentals of Risk Management The Statement of Risk Management and Internal Controls The Risk Management Process Key Elements of Successful Risk Management Handling Counterparty Risk Applying Key Financial Ratios Managing International Trade Risks Managing Funding Risk Mitigating Borrowing Risks Risk Management Strategies Using Derivatives to Reduce Risks Managing Currency Risks Hedging Strategy CEOs, General Managers, Senior Managers, Managers and Heads of Department. 1.5 Winning Cost Management Strategies for Procurement Identify ways to shave procurement costs Reduce procurement costs through direct material sourcing Understand when to enhance your negotiation power Identify Capex and Operational Expenditure for cost savings Apply Risk Modelling skills for procurement Formulate the cost reduction strategies for your organisation Review Procurement Costs Three Cs of Procurement Cost Reductions Reduce Procurement Costs Through Direct Material Sourcing Enhance Your Negotiation Power Strategy in Purchasing Management Sourcing Managing Material Costs Risk Modelling Skills for Procurement Formulate Your Cost Reduction Problem 18

19 General Managers, Senior Managers, Accountants, Managers and Heads of Department. 1.6 Gaining Competitive Advantage Through Value-Based Organisation Understand the framework of Value-Based Management Create value for all stakeholders Reinvent and strengthen the corporate culture Apply the Value Scorecard to measure the value created Put all the elements together in the Value Model Make the value drivers and performance measures work Plan to respond to constant change Build a Value Infrastructure and become the Company of choice Understanding Value-Based Management The Corporate Value Scorecard Value Modeling Value Drivers and Performance Measures Value-Based Compensation Value-Based Planning Value Infrastructure Implementing the Value-Based Management CEOs, General Managers, Senior Managers, Managers and Heads of Department. 1.7 Sun Tzu s Art of War for Corporate Leadership and Management Develop a successful mindset Enhance leadership qualities Improve skills in handling self, others and situations Introducing Sun Tzu s Art of War Developing Personal Success Visionary Leadership Pragmatic Application Success Matrix Priority Matrix Energy, Enthusiasm and Empathy 19

20 CEOs, General Managers, Senior Managers, Managers and Heads of Department. 1.8 Talent Management and Succession Planning Understand the business benefits of talent management and succession planning Apply the tools of talent management and succession planning Know the roles and future of the person and organisation Develop the core competencies of the organisation Introduction to Talent Management and Succession Planning The Talent Management and Succession Planning Tools Roles and Future in Talent Management and Succession Planning Developing Core Competencies CEOs, General Managers, Senior Managers, Managers and Heads of Department. (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 20

21 2. MANAGEMENT AND PERSONAL DEVELOPMENT 2.1 Creative Thinking and Decision Making: Making the Right Choices and Overcoming Obstacles with Creativity Think out of the box and see things from different perspectives Adapt and use creative thinking process in their daily work Use appropriate thinking hats to generate relevant and focused thinking Gather and use relevant information in decision-making Use Decision Tree to make calculated risks in decision-making Creative Thinking Unraveled The SCAMPER Method Creative Thinking Challenge The Creative Process Other Creative Thinking Techniques Stepladder Technique in Decision-Making Thinking Hats and Decision-Making The Decision Tree Putting It All Together Heads of Department, Managers, Team Leaders and those whose tasks involve problem solving and decision-making. Dates: January 13 14, June Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 2.2 Delivering Powerful Presentation for Managers and Executives Improve the quality of presentations Use presentation framework to ensure audience engagement Use creativity to maintain the interest of audience Give group or team presentations Getting Started Planning Your Presentation Force Field Analysis Understanding Your Audience Controlling Your Jitters Making Your Listener Hear You Key Themes and Key Sentences A Plan to Structure Ideas Organisation Methods Our Body Language Beginnings and Endings Expanding a Basic Plan Practice Presentations 21

22 Managers and Executives. Dates: April 20 21, October Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 2.3 Essential Skills for Managers Set clear goals and determine achievable objectives Conceptualise and execute a plan Organise resources to achieve goals Delegate effectively Lead and motivate those they work with Cultivate personal good habits of meeting deadlines Achieve a higher success of meeting timelines Determining Goals and How to Hold the Right Meeting Effective Delegation and Teamwork Monitoring Tools Working with People Motivating Those Around You Heads of Department, Managers, Senior Executives and those who are involved in planning and implementation of plans. Dates: March 9 10, July Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 2.4 Emotional Intelligence at Work: Fostering Human Relations for Success Develop the paradigms to balance and manage logic and emotions daily Identify practical alternatives in dealing with emotions Focus energy into the right areas to produce optimum results in personal and professional life Create paradigms to be optimistic and responsible for self success Learn the five criteria of EQ maturity See things in a new perspective Develop trustworthiness, responsibility, proactivity and ownership 22

23 Emotional Intelligence (EQ) Enhancing EQ in Human Relations Building Trust in the Workplace Self-Awareness and Growth EQ in Leadership EQ in Building Teams Success Agreement System Managers, Executives and Supervisors. Dates: February 24 25, August Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 2.5 New Era Leadership: Leading in Today s Organisation and Environment Understand the rapid changes that require new leadership skills Understand the personal changes involved in becoming an effective manager Learn different leadership styles to improve corporate performance Understand the impact of team dynamics in shaping organisation behaviour Learn different motivation approaches to strengthen employee engagement New Business Environment and Its Impacts Managing in the New Era The Basics of Organisational Behaviour and Impacts Employee Motivation and Engagement to Greater Organisation Effective Communication Effective Approach to Performance Management Managers, Team Leaders and those who are going to be promoted to lead a team. Dates: June 7 8, November Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 2.6 Project Management for Non-Project Managers Describe fundamental project management processes and describe their primary deliverable(s) Define a stakeholder and communicate important stakeholder roles and responsibilities Describe the importance of both soft skills and technical skills for the Project Manager 23

24 Project Management Overview Project Life Cycle Models and Governance Project Roles and Responsibilities Project Technical Processes: Starting with the Competing Demands - Project Management Processes - Developing Project Requirements, Scope, Schedule and Budget Project Technical Processes: Balancing the Competing Demands to Closure - Understanding, Evaluating and Adjusting for Risk - Executing the Project - Monitoring and Controlling the Project - Closing the Project Project Interpersonal Processes - Communications Management - Project Team Development - Conflict Management Managers, Executives, Non-Project Managers working in a project environment and Professionals who work with Project Managers Dates: January 18 19, June Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 2.7 Seven Habits of An Effective Leader Energise and inspire others Gain willing co-operation from others Build synergy through team work Enhance effective leadership skills Build awareness of your behaviour and how they impact your ability to lead Leadership Overview Energise Others - Habit 1: Inspire and Motivate Others - Habit 2: Be Enthusiastic and Proactive - Habit 3: Have a Positive Attitude and Mindset Gain Willing Co-operation - Habit 4: Be a Good Example to Others - Habit 5: Communicate, Communicate Synergy - Habit 6: Build Relationships - Habit 7: Emphasise Teamwork Managers, Assistant Managers, Executives and Team Leaders. Dates: May 16 17, October Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 24

25 2.8 The Many Hats of the Production Managers Understand and manage the demanding requirements of the Production Manager Equip with the necessary HR soft skills to deal with these high expectations and yet be an effective Production Manager Adopt a positive and learning attitude in order to take advantage of the experiences to grow in any organisation Accept that a Production Manager s job scope can be without clear boundaries in order to perform beyond expectations What Management Expects of You - Production Planning/Targets - Productivity/Efficiency - Quality - Material and HR Planning Management Functions that Come with the Job - TQM - Kaizen - Environmental - Health and Safety The HR Manager Leadership Skills Communicate Effectively Harnessing Team Power Motivating and Energising Your Team Production Managers/Assistant Managers and Engineers. Dates: February 29 March 1, August 8 9 Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 2.9 Leverage on the Power of Positive Mindset and Attitude Acquire a new mindset of productivity and quality that is essential for establishing total team commitment and staying competitive Learn the core principles, tools and techniques of productivity and quality improvement management and apply them to their work environment Learn proven strategies for enhancing personal competitiveness and building positive mental attitude and work behaviours Promote better teamwork and develop positive attitudes towards office efficiency and work effectiveness 25

26 The Importance of Change Changing Mindset through Attitude Change Developing a Positive Attitude Benefiting from a Change of Attitude Communicate Effectively Using the Positive Mindset Positive Work Behaviour at the Workplace Developing Effective Work Teams for Achieving Continuous Improvement Formulating Action Plans All levels of employees. Dates: March 16 17, September Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 2.10 The Power of Working Together Understand your personal style and the impact of the style on the team s personality Capitalise on your team s style and appreciate the value of diversity in team functioning Clarify task and maintenance roles that are important to group membership Give and receive constructive feedback Surface and resolve conflict among team members Effective Teamwork Principle Discovering Team Style Solving Problem as a Team Identifying Team Members Role Stages of Group Development Managing Team Conflict Team Communication Team Leaders and Team Members. Dates: May 25 26, November 7 8 Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 2.11 Be an Excellent Coaching Leader Improve coaching skills Mentor managers and executives to move from good to great Inspire the talents and peak performers to even greater heights Tap into the hidden strengths of each manager or executive or supervisor in the team Prevent team problems from happening 26

27 Excellence Starts with the Leader - The Leader s Role as a Coach - The 10 Values of a Successful Coaching Leader Developing an Effective Coaching Model - Ten Tools for Building a Great Team The Coaching Leader s Role - Communicating Involvement and Establishing Trust - Eight Hurdles to Performing Your Coaching Role The Mentoring Leader s Role - A Process with Productive Purpose - Three Key Phases of Successful Mentoring General Managers, Senior Managers, Heads of Department, Managers and those in leadership positions Master the Implementation of Change Successfully Understand the context of change in organisations and the environment Lead the change Groom the champions for change Manage the change by applying the appropriate strategies Prevent and deal with the resistance to change Understanding the Change Management Context - Preparing for Change - Framework of Managing Change Leading Change with Courage - Developing Visionary Change Leadership - Overcoming Resistance to Change Creating Champions for Change - Dr Spencer Johnson s Who Moved My Cheese? - Kotter s Application of the Eight-Stage Process of Change Transformation for the Future - Strategic Action: Implementing Change - Leadership and Knowledge Management General Managers, Senior Managers, Heads of Department and Managers. 27

28 2.13 McKinsey s 7S Framework: Making It Work for Organisational Excellence Improve the performance of a company Examine the likely effects of future changes within a company Align departments and processes Determine how best to implement a proposed strategy Understanding the 7S Framework Building the Structure Envisioning the Strategy Applying Effective Systems Aligning Shared Values Developing Skills Enhancing Style Maximising Staff Heads of Department, Managers, Assistant Managers and Executives Energising the Workplace: Strategies to Developing an Engaging Workplace Establish and maintain a culture of engagement Develop and cultivate persuasive and influencing skills Design an action plan on how to foster engagement across a multi-generational workforce Coach team members The Meaning of a Culture of Engagement Gaining Employee-Organisational Alignment Engagement Drivers Fundamentals of Influencing Skills Goal and Key Performance Indicators Coaching Heads of Department, Managers, Executives and Supervisors. 28

29 2.15 Develop Competencies to Deal with Difficult People and Situations Understand your own dominant style of communication Discover the main causes of why people are difficult Acquire competencies and techniques to deal with various situations Practice assertive behaviour that will increase co-operation and collaboration Build relationships that will improve workplace harmony, morale and motivation Assessment of Personality Understanding Difficult Behaviours Styles of Communication The Assertion Theory Techniques of Communication Build Confidence and Influencing Techniques in Communication Handling Criticism Interpersonal Skills Communication to Enhance Relationships Develop Good Teamwork and Better Relationship Heads of Department, Managers, Team Leaders and those who need to deal with difficult people and difficult issues Personal Data Protection Act 2010: Implications to Your Organisation Create awareness and understanding of the Personal Data Protection Act 2010 Understand the potential risks and implications to the organisation Gain insights on how to protect personal data and confidential information Law Relating to Confidential Information: Protection for Employers Case Study Personal Data Protection in Other Countries Definition of Privacy and Data Protection Application and Key Concepts Registration of Data Users Principles Exemptions Law in Malaysia Heads of Department, Managers, Executives and Contract Negotiators. (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 29

30 3. MARKETING AND CUSTOMER SERVICE 3.1 The Art of Marketing: Promote Your Products to Reach the Target Customers Effectively Analyse your company in relation to your competitors and by examining your customers decision making process Understand customer behaviour to decide on your marketing strategy Identify and establishing brand positioning and sustaining brand value Use the right marketing mix elements and strategies to increase competitiveness and profitability Introduction to Marketing Understanding Customers Branding Segmentation, Target and Positioning Types of Battleground, the Opportunities and Challenges Dealing with Competition Marketing Mix: Product, Price, Promotion, Distribution Marketing professionals and those who are interested to gain a holistic view on marketing. Dates: May 10 11, September Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 3.2 Customer Service Excellence: Leveraging for Business Growth Instil the importance of delivering service excellence Understand the 5Ps in customer service Promote and manage professional customer relationship Equip with effective techniques and skills to provide service beyond expectation Create a customer driven culture and make customer service excellence as part of the organisation culture Manage and handle customer interactions and relationship Importance of the Customer to the Return on Investment Customer Service Excellence Customer Relationship Going the Extra Mile Managing Difficult Customers Creating a Culture of Service Excellence through Continuous Learning Customer Service Managers/Supervisors/Representatives, Sales/Marketing Professionals, Frontliners and anyone and everyone who comes into contact with customers. 30

31 Dates: March 23 24, July 27 28, December 5 6 Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 3.3 Marketing for International Business: Critical Success Factors Gain business insights into particular markets where your products are fairly new Understand International Business Risk Modelling Understand the importance of an Export Plan Aware of the burning issues faced by marketers Global Market Entry Strategies - Exporting - Franchising - Strategic Alliance - Joint Venture - Direct Investment International Business Risk Modelling - Competitive, Operational, Regulatory/Legal, Technology, Financial, Political Importance of an Export Plan Burning Issues Facing International Marketing Business Development Managers, Manufacturers/Exporters who are looking to expand their market and traders who wish to start their own exports will find this course beneficial. 3.4 Delivering Winning Service with Emotional Intelligence Recognise the value of Emotional Intelligence in service Understand the four domains of Emotional Intelligence and their contributions to service success Identify the key attributes of an emotionally competent service provider Learn specific actions to increase empathy at the workplace Weigh and evaluate implications of their service choices when handling customers Build and sustain trust in relationships with customers Connecting Emotional Intelligence to Service Success Emotions: The Path to Realising Your Service Potential Emotional Intelligence Framework Preparing Yourself for Service Managing Service with Customers Dealing with Emotionally-Charged Customers The Sustainable Service Excellence 31

32 Managers and Executives. 3.5 Bringing Out Your Personal Best in Service Recognise the power of servicing from the heart Put forth customer-driven attitude to provide legendary services Proactively manage self to deliver the service expectations Enhance service professionalism to create a lasting service impression Service Basics Customer Interaction Cycle Lifetime Value of Your Customers Service Perception The ASK Factor Service from Within Personal Service Goals and Values The Service Attitude Service with Heart Service Leadership Customer servicing staff. 3.6 Effective Customer Service and Complaints Management Save money by doing what your customers want and eliminating what they don t really care about Balance customer needs with the reality of your business operations Create and keep a service gap between you and your competitors Reduce customer complaints Spot areas needing immediate improvement Develop an attitude of surprising and delighting the customer Preparing the Organisation Developing Customer Focus Creating a Strategy for Excellent Service Designing a System to Consistently Deliver Training and Supporting Our Front-Liners Measuring and Implementing an Excellent Customer Service Programme Complaints Management: Changing Complaints to Compliments 32

33 This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service, sales and marketing department. 3.7 Selling in Tough Times Apply benefit selling on customers Conduct a proper sales presentation Read buying signals Close more sales by using six simple closing techniques The Planning Process Presenting Your Products (Video Supported) Reading Buying Signals and Closing the Sales Selling Against Your Competitors Handling Tough Customers Sales Personnel and those who want to know how to increase their sales during these competitive times. 3.8 Leading a Sales Team Motivate the sales team Carry out an effective sales evaluation exercise Focus on key success factors for sales leadership and management Use the various forms in managing the sales team Plan and control selling events The Functions and Role of the Sales Leader The Selection Process Sales Planning and Reporting Forms Sales Territory Development Motivating the Sales Team Developing a Sales Compensation Plan Sales Leadership and Supervision Planning and Control Sales Evaluation 33

34 Sales/Marketing Directors and Managers. 3.9 Sales Negotiation: Skills to Close Deals Identify the don ts in sales negotiating Identify negotiating objectives Apply the various strategies and tactics required in sales negotiations Assess leverages and limitations, musts and wants Assess the key parties and key influences in the buyer negotiating team Use the various negotiations planning tools What is involved in Sales Negotiations? Sales and Negotiation Crimes Basic Sales Negotiation Principles Identifying Negotiation : Ours and Theirs Assessing Leverages and Limitations Assessing the Key Parties and Key Influences Negotiation Styles Planning Win-Win Strategies and Tactics Negotiation Tools Sales Managers, Sales Executives and Sole Proprietors Key Account Management Build partnership and customer care programmes that work Build business strategies that capitalise on long-term relationships with your best and profitable customers Gain competitive advantage by putting in value and taking out non-value Create new markets for customers with diverse needs Develop win-win solutions with your customers Build long-term tactical plan to reinforce closer relationships with your customers 34

35 The Importance of Account Management The Value Chain of Your Organisation The Buying Team Negotiation-Selling Strategy Developing a Relationship-Building Plan Managing Key Account Control and Measuring Success The Customer Purchasing Ledger The Daily Sales Report The Weekly Planner The Monthly Performance Review Managing Service Breakdown Sales/Marketing Managers and Sales/Marketing Executives. (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 35

36 4. HUMAN RESOURCE AND INDUSTRIAL RELATIONS 4.1 Understanding and Handling Employment Misconduct Gain practical knowledge and skills in handling employment misconduct Identify major and minor misconduct Understand the various steps in dismissal process for misconduct Misconduct - Major and Minor Misconduct - Legislations Related to Termination for Misconduct - Dismissal Process for Misconduct Employment Misconduct - Absenteeism/Lateness - Assault and Fighting - Conflict of Interest - Cheating/Theft - Drug and Alcohol Abuse - Illegal Strikes - Insubordination - Negligence of Duty - Sexual Harassment Heads of Department, Managers, Supervisors and those who need to supervise and manage employees. Dates: January 28, July 20 Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM848 (inclusive of GST) Non-Members RM1,166 (inclusive of GST) 4.2 Managing Employee Performance: Realising Their Performance Potential Understand how performance management systems can be effectively utilised to raise the performance of individuals and teams Enhance skills in setting clear expectations and objectively measure individual performance using performance objectives and competencies Improve employees weaknesses through review meetings and counselling sessions Use progressive disciplinary procedures to tackle problematic employees Document and record information pertaining to employee s performance The Principles of Performance Management Setting Performance Measures Reviewing and Assessing Performance One-to-One Performance Review Meetings Mandatory Guidelines on Managing Performance by Industrial Court (Malaysia) Progressive Disciplinary Procedures 36

37 Heads of Department, Managers and Supervisors. Dates: April 19, October 19 Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM848 (inclusive of GST) Non-Members RM1,166 (inclusive of GST) 4.3 Absenteeism at Workplace: How to Handle and Manage Frequently Absent Employees Understand the causes of absenteeism Learn ways to effectively manage and deal with absenteeism at the workplace To expose wrong methods and practices of disciplining employees due to absenteeism Absenteeism Causes of Absenteeism Managing Medical Leave Perfect Attendance Incentives Wellness and Safety Programmes Managing Absence HR Policies on Absenteeism and Leave Role of Supervisors and Heads of Department in Controlling Absenteeism Developing Counselling Skills for Line Managers Reward Programme Measuring Absenteeism Levels Tracking Absenteeism and Analysis of Data Disciplinary Procedures to Address Absenteeism Heads of Department, Managers, Executives, Supervisors and those who need to supervise and manage subordinates. Dates: May 24, November 16 Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members 848 (inclusive of GST) Non-Members RM1,166 (inclusive of GST) 4.4 Misconduct, Effective Investigation and Prosecution for Domestic Inquiry Introduction to the concept and practice of industrial relations in Malaysia Apply the correct methods and practices of disciplining workers Gain knowledge of how to conduct a domestic inquiry 37

38 Disciplinary Procedures Approaches to Effective Discipline Administration of Disciplinary Action Principles of Condonation Termination and Dismissal Investigation Process Collecting Evidence Taking Witness Statements Notice of Domestic Inquiry Investigation Role Play Domestic Inquiry Process Role of Panel Members, Prosecutor, Witnesses and Union Officials Prosecution Burden of Proof Standard of Proof Heads of Department, Managers and Executives. Dates: March 14 15, September Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 4.5 Managing Employee Compensation and Benefits for Employee Attraction and Retention Learn how to set up or revamp the current compensation and benefits package Identify the types of salary grade structure Understand the benefits given within the ambit of the Malaysian law Recruit better talent Retain good employees History of Compensation and Benefits What has Contributed to the Growth of Employee Compensation and Benefits Compensation Package The Value of Employee Benefits Key Issues in Benefits Planning, Design and Administration How to Plan Flexible Benefit Programme Other Aspects of Compensation and Benefits Planning CEOs, Managing Directors, Human Resource Managers and Compensation and Benefits Managers. Duration: 1 day Scheme: SBL CPD Hours: 7 38

39 4.6 Behavioural Interviewing Skills and Techniques Structure an interview guide Conduct the interview in a structured manner Lead with facilitation skills to probe for attitude and skills Probe with creative questioning techniques Evaluate effectiveness of the interviewing skills Interviewing Basics Characteristics of a Good Interviewer 6 Steps to a Structured Interview Guide Checklist of Questions Interview Process Conducting the Interview Effective Listening and Questioning in an Interview Sample Questions Evaluate Effectiveness Interviewer s Checklist Heads of Department, Managers, Executives and those who conduct recruitment interviews. Duration: 1 day Scheme: SBL CPD Hours: Setting Key Performance Indicators (KPIs) and Managing Performance Appraisal Gain a quick overview of the characteristics of Key Performance Indicators (KPIs) Understand how key result indicators, performance indicators and KPIs fit together Articulate the importance of key performance indicators measurement and target setting Decide which key performance indicators to measure Choose and use key performance indicators for respective departments Develop employee performance appraisal plan Recommend appropriate actions and rewards based on performance The Role of Performance Measures Select Key Performance Indicators Critical Success Factors and Key Results Indicators Performance Appraisal Process Developing Employees Rating and Action Based on Performance Heads of Department and Managers. 39

40 4.8 Effective Interviewing Skills for Managers Identify core non negotiable competencies versus negotiable attributes in selection Understand the correlation and influence of company culture, mission, vision, company values to the interview process Identify the current versus competency-based interviews that are employed within the organisation Ensure the competency-based interviewing skills are used Understand the importance and different types of questioning and listening skills based on competency hiring Understand the uses of leveraging personality tests e.g. Myers-Briggs Type Indicator in hiring Seeing the Big Picture of Cost, Time and Resources Exploring Competence-Based Interviews Communication Skills of Accentuating, Body Language Probing, Listening and Tone Conducting the Interview Effectively Via S.T.A.R. Approach Understand Options Available such as Assessment Centre and Panel interview Understanding the Generation Diversity and Gender Challenge Interviewer's Common Mistakes What Top Firms Like GE (USA) Does Using the Evaluation Form and Distinguish Negotiable and Non-Negotiable Items Why Criteria such as Leadership, Past Record, Communication Set the Benchmark Speed, Integrity, Validation and How to Write Summaries Heads of Department, Managers and and those who are involved in interviewing. Duration: 1 day Scheme: SBL CPD Hours: HR Skills for Junior Executives This course aims to provide an employee, new to the human resource profession, an overview of the functions of Human Resource so that the new employee acquires a basic knowledge of expectations in the role as a Human Resource Personnel. Overview of Human Resource Management The Labour Laws in General Manpower Planning Training Your Human Capital Employee Reward and Remuneration The Scope and Function of Payroll Section Common Disciplinary Issues Performance Management Programmes Communication Importance of Documentation Working Environment 40

41 Executives, Officers and those who are new to the human resource function Conducting Training Needs Analysis (TNA) and Evaluating Training Effectiveness Identify the organisation s training needs through needs assessment Conduct an effective TNA to successfully identify suitable organisational, functional/technical, personal behavioural competencies and skills required to meet organisational vision Prepare strategic training plans for the organisation in order to improve competence and achieve more accurate results Develop a master plan of recommendations for future training strategies based on the TNA findings Apply the various evaluation techniques at key stages of training implementation plan Establish a process and evaluation procedure to manage the training effectiveness Training and Development Basics Training Needs Analysis (TNA) The Formal TNA Process Three Levels of Needs Assessment Training Needs Assessment Steps and Techniques Evaluating Training Programmes Analysing the Present Quality Procedure for Training Understanding Work-Based Competency Plan (WBCP) as a Basis of Measurement Making Your Training Outcomes Visible Trainers, Managers, Executives, Human Resource Development Specialists and others who make decisions about training and are involved in analysing, designing and implementing organisational training plans Drafting Employment Contracts, HR Letters and Documents Draft standard contracts, letters and formats Use the correct language and terminology in drafting contracts, letters and documents Understand the consequences of the written communication issued to the employees 41

42 Drafting Appointment Letters Probation and Extension of Probation Transfer Promotion Demotion Termination Simpliciter Self-Termination Drafting Fixed Term Contracts and Termination Termination Due to Poor Performance Redundancy/Retrenchment Disciplinary Action (Minor and Major Misconduct) Managing Resignations Discussion on Recent Cases Human Resource Managers/Executives and Heads of Department who are involved in recruitment, discipline and performance assessment Law on Legislation and Dismissal Due to Sexual Harassment Understand the law on sexual harassment Identify the types of sexual harassment and abuse Know how to manage receiving and dealing with sexual harassment complaints and the steps to managing disciplinary action against the accused Understand the obligations of the employer outlined in the Code Code of Practice on the Prevention and Eradication of Sexual Harassment in the Workplace Introduction to the Code Definition of Sexual Harassment (Article 4 of the Code) Recommendations by the Code Legal Obligations under S81A of the Employment (Amendment) Act 2012 Disciplinary Process that Employers Should Follow Burden of Proof Discussion of Malaysian Cases on Sexual Harassment HR Managers/Executives, Legal Managers/Executives, Company Secretaries, Line Managers/Executives and Supervisors. Duration: 1 day Scheme: SBL CPD Hours: 7 (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 42

43 5. FINANCIAL MANAGEMENT 5.1 Prepare and Maintain Accounting Records with GST Accounting Software Understand basic principles of GST accounting Use GST accounting software to maintain accounts Understand related concepts of accounting information systems Understand the different types of accounting books and documents Apply proper accounting techniques to record business transactions Recording Business Transactions Accounting for GST on Sales and Purchases Receivables Payables Inventories Non-Current Assets Adjustments Preparation of Financial Statements Accounts/Finance Executives, Officers, Supervisors, Secretaries and Clerks. Dates: January 20 21, June Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 5.2 Costing Made Simple for Planning and Control (for a Manufacturing Environment) Understand basic cost accounting principles and concepts Understand the differences between functional-based and activity-based cost accounting systems Understand the differences between job-order costing practices and process costing practices Apply the appropriate methods to allocate production overheads Use cost accounting for managers to make better decisions Use cost accounting as a managerial tool for business strategy and implementation Planning, Directing and Controlling Financial Statements for Manufacturers Cost Behaviour Cost Behaviour Analysis Sensitivity Analysis Basic Job Costing Concepts Process Costing Equivalent Units Cost Allocation Activity-Based Costing 43

44 Accountants, Finance Managers, Executives and Administrators who are responsible for planning, controlling and managing the production and operating costs in an organisation. Dates: March 16 17, August Fees: FMM Members RM1,378 (inclusive of GST) Non-Members RM1,696 (inclusive of GST) 5.3 Finance for Non-Financial Managers and Executives Understand better what financial statements are and what they show Learn to look at financial statements more critically Learn to evaluate the financial performance and health of a business by analysing its financial statements Economic Volatility Impact on Business Importance of Reading the Financial Statements of Your Customer Critically in Time of Business Uncertainty Uses and Users of Financial Statements Limitations/Shortcomings of Financial Statements The Annual Report What Does It Contain What to Look Out for in the Annual Report The Different Financial Statements Their Structure, Format and Qualitative Analysis of the Balance Sheet and Profit and Loss Statement Financial Ratios Is the Company Doing Well? Is the Company Financially Healthy or Sick Typical Financial Statements of the SMEs Areas to Investigate Professionals, Managers and Executives from all functions who have no formal training in finance and accounting, but need to understand and interpret financial statements to carry out their work responsibilities more effectively. 5.4 How to Prepare and Maintain Full Set of Accounts Understand the basics and necessity of accounting Understand the glossary of accounting terms, accruals, prudence and matching concepts, accounting principles, financial statements, journal entries, etc Explain the concept of double-entry (debits and credits) and fully understand what is meant by books must be balanced Know how to provide for depreciation, bad debts and other entries Interpret financial statement Prepare Balance Sheet and Income Statement 44

45 History and the Necessity of Bookkeeping Glossary and Understanding of Terms Concept of Double-Entry in Accounts Accruals, Prudence and Matching Concepts Journal Entries, Posting into Accounts and Fixed Assets Accounting Accounts Receivable, Accounts Payable and Bank Reconciliation Inventory Accounting and Methods of Valuation Hire-Purchase and Loan Accounting Share Capital, Share Premium and Other Sources of Funding and Reflection in Books Interpretation of Financial Statements Accountants, Accounts and Finance Executives, Accounts Clerks and Bookkeepers. 5.5 Collecting Difficult Accounts Classify delinquent customers to determine the collection strategy/approach Prepare a collection plan and implement it Make collection calls (telephone call and personal visit) Deal with uncooperative/abusive/threatening borrowers Negotiate a repayment programme Cost of Slow Collection Debt Collection A Paradigm Shift Required Establishing a Collection Policy/System Investigating and Classifying Problem/Past Due Accounts Developing the Collection Approach Writing Collection Letters that Work Making the Collection Call Using More Aggressive Tactics Dealing with Difficult/Abusive/Threatening Customers/Debtors Negotiating an Acceptable Payment Arrangement When is a Debt Uncollectable? When to Use a Collection Agency/A Professional Debt Collector Resorting to Legal Action Managers, Executives, Officers and those involved in credit, collection and recovery. 45

46 5.6 Managing Trade Credit Effectively Understand what good control is all about Know how to become a priority creditor Learn how to detect problem accounts early Know what your options are in resolving problem accounts Know when to use third parties in your recovery efforts Managing Your Receivables Extending Credit Using Financial Statements to Uncover the Creditworthiness of a Customer Ways in Giving Credit How Much and Limiting Exposure Payment Options Detecting Problem Accounts Early Reviewing Your Trade Receivables Systematically Problem Accounts Collection Options Resorting to Legal Action Using a Collection Agency/Professional Collector Sales and Marketing Personnel and those involved in credit extension and collection. 5.7 Improve Your Business Performance Through Budgeting and Budgeting Control Understand the budget planning process, preparation, review and control Implement and monitor the performance successfully Translate vision into strategies and actions to achieve its goals and vision Avoid cash flow deficit traps Discover the measuring steps between actual and budget Recognise the importance of human behaviour in budget preparation and implementation Approach to Budget Preparation Operational Budget Financial or Master Budget Budgetary Control and Analysis of Budget Variances Types of Budget Department Heads, Managers, Executives of various departments and those who require budgeting skills for project planning and control. 46

47 5.8 Value Cost Analysis (VCA) Create the right culture for cost reduction and improvement. Apply the appropriate approach for analysis and change. Improve attitude towards necessity of cost analysis and reduction. Identify the treatment areas for cost analysis and reduction. Identify tools needed to analyse and reduce costs and improve performance. Creating the Culture of VCA Programme Responding to Change Treatment Areas for Reducing Costs Implementing the VCA Programme Middle Management to Management Staff. (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 47

48 6. EXPORT MANAGEMENT 6.1 Understanding Incoterms 2010 to Reduce Your Risk and Save Cost Understand and update information on different Shipping Terms and their rules Understand the responsibilities of the Seller and Buyer under Incoterms Develop knowledge and skills to evaluate current Shipping Terms practiced by own organisation Negotiate on international contract based on risk and cost of Shipping Use updated knowledge to produce better Shipping and Logistics performance Understanding Contract Introduction to Incoterms Incoterms by Groupings Details and Terms of Incoterms Decision Making Logistics/Shipping/Export/Warehouse/Sales/Planning/Finance Managers, Executives and Team Leaders and Freight Forwarders. Dates: April 13, August 24, December 7 Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM848 (inclusive of GST) Non-Members RM1,166 (inclusive of GST) 6.2 Letters of Credit (LC) Understand the various types of letter of credit Understand the need for banking facilities to meet the short-term and the long-term financial requirement of a business Know the operating procedures of various banking facilities for importers and exporters Definition of Letter of Credit Types of Letter of Credit Parties Involved in Letter of Credit Transaction Export Documents Letter of Credit Procedures Examples of Letter of Credit Highlights on UCP600, URC522 and URR525 INCOTERMS International Standard Bank Practice (ISBP) for Examination of Documents Under Letter of Credit Financial Controllers, Account Executives, Finance Executives and personnel involved in importing, manufacturing, exporting, shipping, freight forwarding, and trading concerns. 48

49 6.3 Cargo Claims in Practice: Sea, Air and Land Create awareness and understanding of cargo claims Understand the court procedures Gain insights on how to protect from experiencing substantial losses due to circumstances of damage, loss and late delivery Carriage by Sea, Air and Land - Overview of Carriage by Sea Industry - Role of Parties in Shipping Transactions - INCOTERMS and Applicability - Limitations of Liability: Exclusion Clauses/Trade Association Disclaimers Court Procedures Principle of Bailee for Reward: Contracts Act 1960 Logistics/Shipping/Finance/Human Resource/Administration Managers, Executives and Contract Negotiators. Duration: 1 day Scheme: SBL CPD Hours: Bills of Lading Understand the various types of bill of lading Comprehend the types of information the bills of lading must contain Understand the terms and conditions of the bills of lading Determine the contractual rights, obligations and responsibilities under the bill of lading contract Understand the operation of bills of lading in the shipping industry Bill of Lading Act 1855 Functions of Bill of Lading Types of Bill of Lading Information in the Bill of Lading Terms and Conditions of Bill of Lading Mandatory Requirements under Letter of Credit Relating to Bill of Lading Managers, Executives, Supervisors and personnel from the Import and Export Department. 49

50 6.5 Customs Procedures and Documentations Apply the knowledge and skills in the process of declaration, accepting, handling and releasing of goods Take necessary actions when such process is at risk during various levels of importation, exportation, removal or transfer from one Free Trade Zone/Free Industrial Zone to another Free Trade Zone/Free Industrial Zone Organisation and Functions of the Royal Malaysian Customs Trade Valuation and Classification Import and Export Procedures and Documentations Licensed Manufacturing Warehouse (LMW) Customs World Trade Organisation Valuation Managers, Executives, Supervisors and personnel from the Import and Export Department. 6.6 Understanding International Trade Finance Facilities Identify the common discrepancies in export/shipping documents and the alternatives to the discrepant documents Identify the various types of trade finance facilities Make a choice as to the suitability of the trade finance facility to finance the trade Identify and mitigate the risk and fraud in international trade, its causes and preventive measures Trust Receipts (TR) Bankers Acceptance (BA) Export Credit Refinance (ECR) (Pre/Post Shipment) Foreign Bills of Exchange Purchased (FBEP)/Foreign Bills of Exchange Discounted (FBED) Documentary Bills for Collection Shipping Guarantee and Bank Guarantee Packing Loan Foreign Exchange Fraud in International Trade Financial Controllers, Account Executives, Finance Executives and personnel handling importing, manufacturing, exporting, shipping, freight forwarding, and trading concerns. (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 50

51 7. PRODUCTION, OPERATIONS AND LOGISTICS 7.1 Planning and Control for Production Efficiency Explain major functions of production planning and control Forecast future demand based on past demand Calculate estimate capacity for manual and auto operations Prepare time phased MRP Explain ABC method in stock control Calculate correct amount of safety stock for an operation Functions of Production Planning and Control Manual and Automated Systems Measuring Planning Efficiency and Accuracy Improving Production Efficiency Forecasting Demand and Aggregate Planning Capacity Planning Master Production Schedule (MPS) Materials Requirement Planning (MRP) Inventory Management Systems Production Control Improving Production Planning and Control Systems Managers, Executives, Supervisors and Leaders who are responsible for Manufacturing; Others involved in planning and production control will also benefit from this programme. Dates: January 13 14, June 1 2 Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 7.2 Cost Reduction Strategies for the Manufacturing Industry Understand the current trends in combating and identifying the losses in relation to operations Create manufacturing cost reductions and improve margins by increasing operation effectiveness Engineering and technical improvements to enhance machinery efficiency Energy conservation Review production flow and set up Adopt a total paradigm shift in working culture among employees to meet upcoming challenges 51

52 The Malaysian Scenario Types of Losses Cost Management and Analysis Managing Improvements Cost Control Strategies and Reductions Equipment Maintenance Programme Continuous Improvement Activities Material Management Key Performance Indicators Conclusions Production Managers, Executives and Engineers. It is also suitable for supporting teams from the Procurement, Quality and Human Resource Departments. Dates: April 4 5, September Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 7.3 Effective Purchasing and Negotiation Skills Understand the procurement processes Plan, prepare and carry out effective negotiations and assess their effectiveness Understand import documentation, procedures and Incoterms Reduce cost through well-planned and executed collaborative negotiations and suppliers Develop knowledge in the key features of contract management and monitoring Definition: Supply Chain Management, Procurement, Purchasing Role of Purchasing Purchasing Steps Understanding Contracts International Purchasing Taxation System Incoterms Negotiation Procurement/Logistics/Sales/Planning/Warehouse Managers, Executives, Officers and Supervisors. Dates: March 9 10, September 5 6 Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 52

53 7.4 Managing and Improving Warehouse Operations Analyse the issues and concepts associated with warehouse and stores management Design and manage warehouse operations Increase accuracy, traceability and reduce parts variety Understand the systems that effectively manage warehouse and stores activities Identify the tools to accurately measure performance objectives Construct practical steps to reduce obsolescence and write-offs Warehousing Fundamental Review Warehouse Features Warehouse Operation Management Outgoing Operation Inventory Management Stocktaking Warehouse Support Facilities Measuring Performance in Warehousing Logistics/Warehouse/Planning Managers, Executives, Officers and Supervisors. Dates: January 13 14, June Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 7.5 Effective Inventory Control: Balancing Cost and Operation Efficiency Understand the real market situation and the importance of cost minimisation and maximising the service level of customers Understand the decision making process and make the right decision in managing effective inventory Work with vendors, suppliers and customers along the supply chain Inventory Management Supply Chain Management Inventory Control Strategies at Warehouse Inventory Control Strategies at Procurement and Planning Inventory Management System MRP, MRPII and ERP Transport Management Just-in-Time (JIT) and Lean Manufacturing Concept in Material Planning Inventory Controllers, Production/Factory/Store/Warehouse/Material/Purchasing Managers, Executives, Planners and Officers Dates: February 24 25, July Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 53

54 7.6 Supply Chain Management: Analysing the Tactics Analyse the environment and look at the challenges Develop plans and strategies to move forward and remain competitive Improve the effectiveness and overall productivity of operations Overview of Supply Chain Management What are the Challenges in Supply Chain Management Supply Chain Management Collaboration and Integration Managing Material Flow in Supply Chain Management Managing Information in Supply Chain Management Managing Cash Flow in Supply Chain Management Quality Management in Supply Chain Management Analysis and Case Studies in Supply Chain Management Supply Chain/Logistics/Warehouse/Planning Managers, Executives and Officers. Dates: March 23 24, October Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 7.7 Supply Chain Management: Leveraging the SCOR Model Understand the Supply Chain Operations Reference (SCOR) Model Analyse the flow and speed along the supply chain to ensure smooth deliveries from suppliers to customers Manage and improve the inventory turns through proper planning and coordination What is Supply Chain Management Benchmarking in Supply Chain Management Effective Suppliers/Vendor Management SCOR Model Overview SCOR Model Source SCOR Model Make SCOR Model Deliver SCOR Model and Continuous Improvement Supply Chain/Logistics/Warehouse/Planning Managers, Executives and Officers. Dates: May 18 19, November Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 54

55 7.8 Operasi Stor dan Gudang Identify the principles and functions of operating store and warehouse in order to increase productivity Identify the responsibilities of the staff members of store and warehouse management Apply proper and good practices in the operations and management of store and warehouse Stor dan Inventori Kaitannya dengan Operasi Perniagaan Perhubungan Stor dengan Jabatan-Jabatan Lain dalam Organisasi Perniagaan Pengenalan dan Kodifikasi Barang Kawalan Inventori Sistem Lokasi Stok Prosedur-Prosedur dalam Pentadbiran Operasi Stor Pemeriksaan dan Pengiraan Stok Perakaunan Inventori Keselamatan Kerja di Stor dan Gudang Keselamatan Harta Benda Stor dan Gudang All personnel from the store and warehouse operations and management functions. Dates: April 20 21, September Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 7.9 Perancangan dan Pengawalan Inventori Identify concepts and practices of planning and controlling inventory Apply the techniques, knowledge and skills to effectively execute the tasks entrusted Uplift confidence of participants to initiate development in managing inventory effectively Konsep Organisasi Klasifikasi Bahan-bahan Keperluan Perancangan Inventori Menentukan Keperluan Inventori Perancangan Keperluan Bahan Maklumat-Maklumat Penting dalam Perlaksanaan MRP Konsep dan Amalan JIT Mengawal Bahan-bahan Lebihan dan Buangan Executives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control. 55

56 7.10 Warehouse Management in the 21 st Century: Improving Efficiency of the Supply Chain System Understand the fundamental principles of warehouse management Build relationship with other departments effectively Relate materials and information flow in supply chain management Develop skills and knowledge on warehouse business trends in the 21st century Functions of Warehouse Evolutions of Business Logistics Elements Components of Logistics and Supply Chain Why Warehouse Management is Important Porter s Generic Studies Analysis on Warehouse Functions Change Management in Warehouse Warehouse Strategies and Management Michael Porter s Value Chain Activities Supply Chain Operation Model All levels of employees from sales, purchasing, manufacturing, warehousing, logistics, and etc. (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 56

57 8. QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT 8.1 Improving Lean Leadership Effectiveness and Creating Value Through Lean Thinking Explain how Lean improves business performance Describe the Lean principles and approach to continuous improvement Acquire knowledge on the principles and key competencies of a Lean leader Learn how to lead teams using Lean management systems to improve leadership effectiveness Define value and waste Introduction to Lean Thinking Principles and Key Competencies of a Lean Leader Key Concepts of Lean Thinking Overview of Lean Methods and Tools Ways to Develop Kaizen Eyes Lean Roles Cultivating a Lean Organisational Culture Project Champions, Managers and Executives. Dates: April 25 26, September 7 8 Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 8.2 Value Stream Mapping and Analysis Create a value stream map for both the current and future states Develop a data collection plan for the value stream map Conduct end-to-end assessment of value-added versus non value-added activities Prioritise project based on strategic objectives Develop action plan to achieve the future state Value Stream Mapping Value Stream Mapping Analysis Waste Lean Principle Build-In Quality Lean Principle Continuous Improvement Lean Principle Short Lead Time Lean Principle People Involvement Lean Principle Standardisation Future State Mapping Implementation Planning 57

58 Managers, Engineers and Executives. Dates: May 25 26, October Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 8.3 Understanding ISO 9001:2015 Quality Management System Requirements List five benefits of ISO9001 implementation Explain each of the ISO 9001:2015 QMS Standard requirements List eight differences between ISO 9001:2008 and 2015 versions Explain their roles in ISO 9001 QMS implementation Introduction to ISO and ISO Standards Product and System Standards ISO 9001 and Related Standards Process Approach to QMS Benefits of ISO 9001:2015 Main Changes from 2008 Version Intent and Requirements of ISO 9001:2015 Documentation Requirements ISO 9001 Registration and Audit Process Your Role in ISO 9001 Implementation Managers, Executives, Officers, Internal Auditors and Engineers. Dates: February 24, August 17 Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM742 (inclusive of GST) Non-Members RM1,060 (inclusive of GST) 8.4 ISO 9001:2015 Quality Management System Internal Auditor Training Explain the ISO 9001:2015 QMS Standard requirements Describe ISO 9001 QMS certification and maintenance process Prepare ISO 9001 QMS audit checklist Conduct QMS Internal audit Prepare QMS Internal audit report 58

59 Process Approach to QMS Benefits of ISO 9001:2015 Main Changes from 2008 Version Understanding QMS Requirements ISO 9001 Registration and Audit Process ISO 9001 Internal Audit Process Internal Auditor Responsibilities Auditing and Questioning Skills Checklist Development Conducting Process Audits Reporting Audit Findings Verifying Corrective Action Practical: Conduct Internal Audit Your Role in ISO 9001 Implementation ISO 9001 QMS Internal Auditors and those involved in ISO 9001 QMS implementation. Dates: March 2 3, September Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 8.5 Quality Improvement Workshop: Measurement and Calibration System Explain meaning of resolution, accuracy, bias, reproducibility, repeatability and hierarchy of standards as applied to a measurement system Explain how to choose suitable measuring instruments for a given measurement Design a calibration system Perform GRR study Describe proper care of measuring instruments Understanding the Measurement System Choosing a Measuring Instrument Calibration Gauge Repeatability and Reproducibility (GR&R) Study Handling Measuring Instruments Calibration Technicians, QA/QC/Production/Maintenance/Engineering personnel. Dates: April 11 12, October Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 59

60 8.6 Eliminate Quality Problems Using 8D Approach Understand 8D corrective actions and problem solving process Identify and use the right tools for each 8D process step Perform and implement 8D in any real life scenario Produce proper documentation of the problem solving process for future guidance and reference Origin of 8D 8D Process and Format 8D and Tools Matrix Recognise the Symptom Establish the Team Problem Description Containment Plan Determining Root Cause Analysis Select and Verify Corrective Actions Implement and Validate Corrective Actions Prevent Recurrence Managers, Engineers, Team Leaders, Executives, Supervisors and Technicians. Dates: January 20 21, June Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 8.7 Zero Defect and Quality Control Through Poka Yoke Method Understand the concept of zero defect and Poka Yoke Identify the different types of error Apply the 7 steps of Poka Yoke Achieve zero quality defects Quality Zero Defect Quality Introduction to Poka Yoke 7 Steps of Poka Yoke - Pre-Evaluation and Prioritising - Identify and Describe Error - Determine the Root Cause - Review the Current Procedure - Identify the Deviation from Standard - Identify the Type of Device Required - Create and Test Effectiveness Examples of Poka Yoke Mistake Proofing 60

61 Managers, Engineers, Team Leaders, Executives, Supervisors and Technicians. Dates: March 28 29, July Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 8.8 Lean Production System Training List the 7 wastes in operations and ways to eliminate them Quantify Value-Added, Non Value-Added and Necessary Non Value-Added activities in the workplace Explain key principles and benefits of Lean Production System Identify Waste Elimination and Lean Implementation opportunities in the workplace Develop a Lean Implementation Plan for own workplace The Productivity Challenge Waste of Time (Waiting) Waste of (Excessive) Motion Waste of (Excessive) Transport Waste of Defects (Poor Quality) Waste of Process Waste of Excessive Stock Waste of Overproduction Waste of Manpower and Space Value-Added, Non Value-Added and Necessary Non Value-Added Process Lean Manufacturing Value Stream Mapping Waste Elimination Continuous Improvement Towards Perfection Lean Implementation Production Simulation Managers, Executives and Supervisors in Production, Planning, Purchasing, Warehousing and Distribution areas. 8.9 Productivity Workshop: 5S Implementation Explain each of the 5S in detail Explain at least three systems for Seiri Explain the seven principles of Seiton Prepare a complete Seiso schedule Perform 5S audit and present report Rearrange any workplace to 5S standard, given a work area and materials Use 5S kit to start 5S implementation 61

62 Concept and Benefits of 5S SEIRI Organisation (Sort Out) SEITON Neatness (Systematic Arrangement) SEISO Cleaning (Cleaning and Inspection) SEIKETSU Standardisation (Maintain) SHITSUKE Discipline (Good Habits) 5S Implementation Practical 5S Implementation Kit 5S Committee Members, Manufacturing, Administrative and Logistics personnel at all levels Alat QC dan Pelaksanaan QCC Explain QCC concept and its use Explain PDCA concept and relate it to 7 QC tools Collect and analyse data using the 7 QC tools Konsep Asas QCC PDCA Checksheet Carta Pareto (Pareto Chart) Rajah Tulang Ikan (Fish-Bone Chart) Carta Kekerapan (Histogram) Carta Kawalan (Control Chart) Graf Serakan (Scatter Chart) Analisa Berlapisan (Stratification) Pelaksanaan QCC QCC Team Leaders, QCC Team Members, QCC Facilitators, Production/QC and QA personnel and Technicians from Operator level to Supervisory level. (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 62

63 9. INDUSTRIAL SAFETY 9.1 Enhancing Safety Programmes at Workplace Through an Effective Safety Committee Create safety awareness and eliminate accidents at workplace Minimise loss time injury Create a safe working environment Legal Requirements and Roles and Responsibilities of Employee Creating Sense of Awareness on U C U ACT Technique Causes of Accident Accident Investigation Hazard Identification and Its Technique How to Perform Daily Job and Audit Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors with safety and health responsibilities. Dates: July 25 26, November Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 9.2 Workshop on CLASS Regulations 2013 Gain insights on provisions of CLASS Regulations 2013 Enable importers and manufacturers to comply with the CLASS Regulations 2013 Enable production personnel and employees who are handling chemicals to be conversant with chemical labelling and the use of Safety Data Sheet Globally Harmonised System (GHS) of Classification and Labelling of Chemicals Benefits of Complying with the CLASS Regulations Main provisions of the CLASS Regulations - Definitions - Classification - Packaging - Labelling - Safety Data Sheet - Inventory - Confidential Business Information Overview on the Requirements of the Industry Code of Practice on Chemicals Classification and Hazardous Communication Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives, Supervisors and those who are required to work with chemicals. 63

64 Dates: February 25, August 16 Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM742 (inclusive of GST) Non-Members RM1,060 (inclusive of GST) 9.3 PPE at Workplace: Promoting Good Safety Practice and Compliance Understand the uses and applications of PPE at the workplace Instil the culture of PPE usage at the workplace Provide a safe and accident-free environment at the workplace Improve the productivity, quality and cost for the organisation Elements of Occupational Safety and Health Act 1994 for Compliance on Employee and Employer Heinrich Theory and Causes of Accidents at Workplace Hierarchy of Safety Measures The Requirements of PPE Hazard Assessment Selecting PPE Proper usage of PPE Eye, Face and Head Protection Hand and Arm Protection Body Protection Hearing Protection Respirators Failures and Impacts of Wrong Usage and Misuse of PPE Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors. Dates: May 18, November 16 Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM742 (inclusive of GST) Non-Members RM1,060 (inclusive of GST) 9.4 Hazard Identification, Risk Assessment and Risk Control To comprehend the fundamentals of Hazard Identification, Risk Assessment and Risk Control and apply suitable control measures to reduce or eliminate risks To ensure that a safe system of work be achieved in the workplace To resolve the various safety and health problems that may arise and to manage these issues To provide for the Due Diligence requirement expected of management 64

65 Occupational Safety, Health and Welfare Unsafe Acts and Condition Hazards and Risks Overview of Hazard Identification, Risk Assessment and Risk Control (HIRARC) Planning for HIRARC - Identification of Hazards - Job Safety Analysis Assessment of Risks (DOSH HIRARC) Control: Hierarchy of Control, Corrective and Preventive Measures The Need and Frequency in Monitoring/Reviewing the Control Measures Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors with safety and health responsibilities. Dates: March 22, September 20 Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM742 (inclusive of GST) Non-Members RM1,060 (inclusive of GST) 9.5 Effective Environmental, Occupational Health and Safety Management Understand the importance of an effective environmental, occupational safety and health committee Understand the important provisions of the Factory and Machinery Act, Occupational Safety and Health Act and its Regulations especially the Safety and Health Committee Regulations Understand the newly-revised Environmental Quality Act 1974 Use the various techniques and tools to determine the root cause of the accident and to analyse the findings so as to prevent such reoccurrence Environmental, Health and Safety (EHS) Management Elements and Components of EHS Management An Effective EHS Committee Adhering to the Legal Requirements The Environmental Quality Act 1974 Accident Investigation Hazard Identification, Risk Assessment and Control How to Conduct a Job Safety Analysis Chemical Safety Why an EHS Committee Fail Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors with safety and health responsibilities. Dates: January 18 19, June Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 65

66 9.6 Behaviour-Based Safety and Safety Performance Measurements Enable an organisation to undertake a Behaviour-Based Safety programme Use the safety metrics techniques of performance measurement Comply with legislative requirements for a safe workplace using the behavioural psychology technique Understand why positive reinforcement is more effective than negative reinforcement Behaviour-Based Safety: What is it? Unsafe Act/Condition Behaviour and Attitude Readiness for Behaviour-Based Safety Setting Up the Behaviour-Based Safety Process Identifying At-Risk Behaviours Using Critical Behaviour Inventory Monitoring and Reviewing Keys to the Success of Behaviour-Based Safety Programme Avoid Pitfalls in Behaviour-Based Safety Programme Safety Metrics and Performance Measurement Benchmarking Auditing Safety Performance Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors with safety and health responsibilities. Dates: April 18 19, October Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 9.7 Developing An Effective Emergency Response Team: Mitigating Potential Losses Understand and respond immediately in case of emergency Adopt a systematic approach on how to deal with emergency circumstances at the workplace Identify, evaluate and develop suitable control strategies in order to reduce untoward incident at the workplace Empowering Actions Positive Mindset Legal Requirement Roles and Responsibilities of Emergency Response Team Hazard Identification Technique Evacuation Procedure, Fire Fighting Equipment System Principles and Understanding of Fire Classification Standard Operating Procedure of Emergency Evacuation Safety Practitioners, Safety and Health Officers, Safety Committee Members, Emergency Response Team Members, Heads of Department, Managers, Executives and Fire Wardens. 66

67 Dates: March 2 3, October Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 9.8 Occupational First Aid Skills and CPR Understand basic first aid principles and procedures Identify common injuries at the workplace and how to deal with these injuries Possess life-saving and life-sustaining skills Wound and Bleeding Musculoskeletal Injuries Burn Injuries Shock Basic Life Support Patient Transport This programme is specially designed for all Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace. Dates: January 10 11, June 8 9, December 7 8 Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 9.9 Safe Forklift Driving Skills Learn about various components of a forklift and their functions Perform daily forklift safety performance inspection and preventive maintenance Learn about loads, safe operating procedures and operational rules of a forklift Acquire proper skills required to drive a forklift and practice safe driving skills at the workplace Personal Safety Accident Statistics/Causes Components of a Forklift Forklift Checks and Inspections Loads Handling Safe Operating Procedures Operational Rules Forklift Familiarisation Safety, Performance Inspection and Preventive Maintenance Supervisors, Line Leaders, Forklift Operators who have just started to handle a forklift and others who have no experience in handling forklifts. 67

68 Dates: April 14, August 18, December 1 Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM742 (inclusive of GST) Non-Members RM1,060 (inclusive of GST) 9.10 Operation Reach Truck Safety Handle and maintain the stability of the reach truck Lift and move loads safely Properly travel on level and sloped surfaces safely Protect pedestrians from being injured by the reach truck Follow safe operating procedures Stability Characteristics Handling Characteristics The Difference Between a Forklift and a Reach Truck Narrow Wheel Base Hazards Loading and Unloading Pre-Operational Inspection Lifting and Moving Loads Safely Parking the Truck Safe Driving Techniques Reach Truck Operators, Supervisors, Line Leaders and those who are required to drive the reach truck. Duration: 1 day Scheme: SBL CPD Hours: Compliance to Clean Air Regulations 2014 Understand the legal provisions of the Clean Air Regulations 2014 Understand the roles of the employer and employee in compliance with Clean Air Regulations 2014 Comply to the specifications of air pollution control system Monitor the performance of the air pollution control system Clean Air Regulations 2014: The Changes and Applications Measures to Reduce Emission Maintenance of Records What is Opacity and Its Interpretations Limit Values and Technical Standards Who are in the First Schedule (Regulation 13) and Its Classifications on How and the Standards Standard Methods of Sampling and Analysis Fees, Penalty and Revocations 68

69 Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives, Supervisors and those involved in managing the various emissions and discharges that have to be in compliance to the Clean Air Regulations Duration: 1 day Scheme: SBL CPD Hours: Complying with the Environmental Legal Requirements and Scheduled Waste Management in Malaysia Gain insights to the regulatory provisions of Environmental legislations Understand the roles of the employer and employee in upholding the environmental laws and regulations in Malaysia Initiate programmes that comply with the environmental legal requirements Carry out the scheduled waste management requirements and procedures effectively Environment and Individual Responsibilities The Corporate Governance and Social Responsibilities as an Organisation Historical Development on the Environment Awareness in Malaysia Elements of Environmental Quality Act 1974/2005 on Employers and Employees Roles Types of Scheduled Waste and Its Process Flow Regulations 3 10 on Scheduled Waste Management and Relevant Schedules in Relation to: - Notifications - Treatment - Storage - Labeling Inventory Management - Disposal Online Management of Scheduled Waste Notifications and Mode of Payments Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors with safety and health responsibilities Accident Prevention at Workplace Understand the impact of an accident to an organisation and its effect on employees Review and brainstorm the essentials of safe operations Increase productivity through reduction in number of accidents and how striving for continual improvements are measured Comply with legislative requirements for a safe workplace 69

70 Malaysian Safety and Health Legislation The Benefits of an Accident Free Workplace The Role of Management and Employees in Accident Prevention Programme Accident Prevention Programme Proactive/Reactive Performance Measurement and Behaviour-Based Safety Monitoring and Continuous Improvement Accident Investigation and Follow-Up Emergency Response Plan Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities Warehouse Safety and Manual Material Handling Understand obligations in accordance with legal safety requirement of Malaysia Be able to identify the existing and potential hazards in warehouses Apply risk assessment and control techniques at the warehouse Understand the importance of workplace housekeeping Perform hazardous materials storage safely Know the chronic effects of wrong manual handling Carry out manual handling and lifting materials correctly using ergonomic techniques Be able to segregate materials according to their compatibility Follow safe operation of forklift, hand truck and powered pallet truck Understand and carry out fire safety procedure effectively Legal Obligations of Employers and Employees Hazard Identification, Risk Assessment and Control Identification of Hazardous Materials Manual Handling/Lifting Materials Forklift, Powered Pallet Truck, Hand Truck, etc. Fire Hazards Occupational Safety and Health Committee, Warehouse Supervisors, Material Handlers, Forklift Drivers, Vehicle Operators and those working in a warehouse environment. (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 70

71 10. MAINTENANCE & TECHNICAL 10.1 Facilities Management: Practices for Greater Operational Efficiency Understand the totality of facilities management as a consolidation of exercises of different functions in facility maintenance and how these affect the quality of life in a building Identify the key factors that contribute to effective and efficient maintenance practices Apply techniques for preventive maintenance Conduct routine inspection of equipment and facilities to provide adjustments, cleaning and repairs to ensure good serviceable condition and to reduce interruptions of service Facilities Management Preventive and Predictive Maintenance Regulatory Updates and Facilities Management Systems Space Management Compliance and Risk Management - Fire System - Lifts and Lifting Equipment - Water Management - Waste Management Energy Management/Green Technology Project Management Factory/Facility/Maintenance Managers, Executives, Engineers, Technicians and Chargeman. Dates: March 28 29, September 7 8 Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 10.2 Electrical Transformer Testing and Maintenance Explain the basic operation of a transformer Discuss turn ratios and calculate terminal voltage and current Learn terminal markings and various single-phase and three-phase wiring schemes (WYE vs DELTA) Conduct electrical testing performed on transformers such as insulation resistance testing, excitation and power factor testing Conduct various tests on insulating oil Transformer Principles Transformer Types Power Transformer Parts Cooling Tap Changers Transformer Maintenance Transformer and Relaying 71

72 Facility/Maintenance Managers, Executives, Engineers, Technicians and Chargeman. Dates: May 11 12, November 9 10 Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 10.3 Electrical Safety and Earthing System Improve power quality and prevent damage to plants, buildings and equipment from excessive heat build-up Reduce the risk of death or injury of employees who handle electricity Prevent damage to plants, buildings and equipment Basic Electrical Theory Relates to Safety Statutory Regulations Earthing System Lightning Earth Earthing for Electromagnetic Compatibility Method of Protection Against Electrical Shock Electricians, Engineers, Technicians, Safety personnel and those responsible for the safe installation, maintenance, repair or inspection of electrical equipment, building electrical systems and general electrical wiring. Dates: April 6 7, October Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 10.4 Effective Implementation of Total Productive Maintenance (TPM) Understand the concept and philosophy of TPM Learn the 8 pillars of TPM activities and step-by-step implementation approach Learn the TPM tools Identify and eliminate loss Kick-start TPM deployment with Autonomous Maintenance, Planned Maintenance, Focused Improvement and Education and Training activities to improve equipment effectiveness 72

73 Overview of TPM TPM Foundations: 5S and Visual Management TPM Tools Equipment Loss and Overall Equipment Effectiveness (OEE) The 8 Pillars of TPM - Autonomous Maintenance - Planned Maintenance - Focused Improvement - Education and Training - Early Equipment Management - Quality Maintenance - Office TPM - Safety and Environmental Management TPM Implementation Maintenance Managers, Engineers, Line Leaders, Supervisors, Operators and those with maintenance responsibilities. Dates: January 18 19, June Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 10.5 Inspect, Maintain and Restore Through Autonomous Maintenance Understand the key concepts of Total Productive Maintenance and Autonomous Maintenance activities Implement Autonomous Maintenance activities, step by step Use activity boards, meetings and one-point lessons to promote Total Productive Maintenance goals Understand the critical success factors in sustaining Autonomous Maintenance activities on the shopfloor Overview of Total Productive Maintenance Introduction to Autonomous Maintenance Tools of Autonomous Maintenance Implement the 7 Steps of Autonomous Maintenance - Step 1: Clean and Inspect - Step 2: Eliminate Problem Sources and Inaccessible Areas - Step 3: Draw Up Cleaning and Lubricating Standards - Step 4: Conduct General Inspections - Step 5: Conduct Autonomous Inspections - Step 6: Standardise Through Visual Workplace Management - Step 7: Implement Autonomous Equipment Management Managers, Executives and Project Champions. 73

74 Dates: March 14 15, August Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 10.6 Eliminating Losses Through Overall Equipment Effectiveness (OEE) Understand the concept and philosophy of Total Productive Maintenance and its relationship with OEE Explain the importance of OEE and how it relates to value-adding work of the factory Describe the steps of collecting and processing OEE data and reporting results Define approaches for reducing equipment-related losses to raise OEE Introduction to Total Productive Maintenance and OEE Relationship Between Total Productive Maintenance and OEE Three Key Factors of OEE Six Big Equipment Losses Equipment Losses and OEE Calculating OEE Strategies for Zero Breakdown Measuring OEE Manual Data Collection Plan Automated OEE OEE Measurement Checklist Approaches to Improving OEE Autonomous Maintenance Poka Yoke (Mistake-Proofing) Production/Operations/Engineering/Maintenance Managers, Engineers, Executives and Technical personnel. Dates: February 22 23, July Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 10.7 Penyelenggaraan Asas Untuk Juruteknik Understand maintenance concepts Differentiate the activities of maintenance Select the right type of maintenance Maintain basic equipment condition and operating standards Manage spare parts effectively Apply appropriate stocking strategies Apply the seven-step process of implementing preventive maintenance Identify the behavioural requirements for maintenance personnel 74

75 Penyelenggaraan Jenis-Jenis Penyelenggaraan Pemeliharaan Keadaan Asal Mesin Pengekalan Piawai Operasi Penyelenggaraan Pencegah Efektif Pengurusan Alat Ganti Tatatertib Unggul Penyelenggaraan All maintenance personnel will find this programme beneficial Penyelenggaraan Berjadual Terancang dan Ramalan Understand maintenance functions Identify the causes of equipment failure Gain knowledge on preventive maintenance Select critical equipments and parts Prepare checklist and predictive maintenance schedule Systematically implement predictive maintenance Pengenalan kepada Penyelenggaraan Penyelenggaraan Terancang Berjadual Persediaan untuk Penyelenggaraan Terancang Sediakan Senarai Semak dan Jadual Pelaksanaan Penyelenggaraan Terancang Pengenalan kepada Penyelenggaraan Ramalan (PdM) Pelaksanaan Penyelenggaraan Ramalan Engineers, Technicians, Supervisors and Maintenance personnel Technical Troubleshooting and Decision Making for Maintenance Gain in-depth understanding of failures Understand the implication of high downtime Apply latest troubleshooting skills 75

76 Understanding Problems - Autonomy of Problems Current Problem Solving Approaches Troubleshooting Techniques - Using the Right Tools - Physical Troubleshooting - Mind Mapping Process - P-M Analysis Decision Making for Maintenance Technicians and Maintenance personnel Fundamentals of Bearing Maintenance In collaboration with SKF Malaysia Gain knowledge in bearing maintenance Improve the performance of rolling-element bearings Improve the reliability of rotating equipment Learn the proper way of bearing mounting and dismounting Identify the causes of bearing failure General Rolling Theory Basic Bearing Designation System Bearing Internal Clearance Types of Bearing and Their Application Bearing Arrangement Fits and Tolerances Bearing Failure Prevention Reasons for Bearing Failures Bearing Life Calculation Lubrication Theory Service, Maintenance, Machine Repair, Plant/Facility Engineering staff of industrial plant, OEM facility, public utility or commercial building which use rolling bearings and related equipment will find this course beneficial. Duration: 3 days Scheme: SBL CPD Hours: 21 76

77 10.11 Bearing Lubrication Basic Application Evaluate and select appropriate lubricants for a variety of rolling-element bearing applications Learn the skills needed to apply and maintain lubricants Understand the lubricating procedures in bearing applications in the plant Lubrication Fundamentals - Functions - Lubricant Additives and their Effects - Avoiding Surface Damage in Bearings Grease Lubrication - Functions and Properties - Delivery and Metering Systems - Selection of Grease Type - Compute Grease Intervals and Relubrication Amounts Common Errors/Troubleshooting - Over-Greasing - Under-Greasing - Mixing Greases - Corrective Actions Applying Lubricants In collaboration with SKF Malaysia Engineers and Maintenance personnel who are responsible for bearing lubrication, lubricant specification and lubrication system planning and design Fundamentals of Bearing Failure Analysis In collaboration with SKF Malaysia Gain knowledge in analysing failed and damaged bearings Learn to uncover the true root causes of bearing damage and failures Learn how bearings support loads Learn the proper way of installing bearing Bearing Function Mounting Damage Installation Procedures Operating Environment Maintenance Lubrication Hands-On Analysis of Failed Bearing Analysis of Causes of Failure Case Study 77

78 Service, Maintenance, Machine Repair, Plant/Facility Engineering staff of industrial plant, OEM facility, public utility or commercial building which use rolling bearings and related equipment will find this course beneficial. (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 78

79 11. INFORMATION AND COMMUNICATION TECHNOLOGY 11.1 AUTOCAD (Basic/Intermediate/Advanced) This programme covers the AutoCAD concepts. This programme provides the participants with the necessary skills and knowledge on how to use the AutoCAD features such as how to create, edit drawings, 3-D models, primitives, Boolean operators and rendering. You will also learn how to prepare slides for presentation. (Basic/Intermediate) Starting to Draw Opening a Drawing Using Commands Specifying Co-ordinates Setting up a Drawing Drawing Simple Lines Drawing Curves and Point Objects Viewing Your Drawing Editing Your Drawing: Basic Tools Organising Drawings with Layers Creating Text Drawing Dimensions Drawing Complex Objects (Advanced) Specifying 3D Co-Ordinates Viewing 3D Drawings Creating 3D Surfaces Creating Solids and Editing in 3D Rendering in 3D Keeping Control of Your Drawings Working with Other Applications Anyone who wishes to create his/her drawings using AutoCAD. Targeted for personnel in manufacturing, engineering or designing industry. Duration: 3 days (Basic/Intermediate) 3 days (Advanced) Scheme: SBL CPD Hours: 21 (3 days) 11.2 Data Management with PivotTable PivotTables are powerful data analysis tools, yet most Excel users do not use them to their full potential. This course shows participants why PivotTables are so versatile for data analysis and how they can leverage PivotTables to rapidly spot trends and make fast business decisions on mountains of data. Most reports at work will be simplified extensively with usage of the PivotTable and PivotChart tool. 79

80 Use PivotTable as a reporting tool to create an interactive table that can quickly manipulate large amounts of data Customise the PivotTable to change the view of the data to see summaries of the source data such as total or average, and display the details for areas of interest Convert the extracted data in PivotTable to PivotChart What are PivotTables? Creating PivotTables Working with PivotTable Components Using PivotTables in the Real World Working with PivotCharts Analysing Multidimensional Data with PivotTables Users of Microsoft Excel especially professionals who have made Microsoft Excel as an indispensable tool at work. Duration: 1 day Scheme: SBL CPD Hours: Microsoft Excel Functions and Formulas Users of Microsoft Excel are familiar with its common functions and formulas but many have yet to discover the far potential and application of these tools. In learning and maximising its specific and relevant functions, the common and tedious tasks can be simplified and made easy. Learn the basic facts in using Microsoft Excel formulas Master the use of more complex functions Avoid common pitfalls in using Microsoft Excel functions and formulas Basic Facts About Formulas Working with Names Logical and Information Functions Array of Formulas Text Functions Dates and Times Functions Math and Trig Functions Counting and Summing Functions Lookup Functions Those who use Microsoft Excel extensively at work and users who want to know more about functions that are available in Excel. 80

81 11.4 Task Automation with Microsoft Excel Macro/VBA (Advanced) In Microsoft Excel, in order to automate many of the repetitive tasks that are part of spreadsheet development, you can simplify your work by creating macro using Excel VBA (Visual Basic for Applications). This course will cover in-depth on VBA such as create user form application, design your own toolbar, shortcut menu, add-ins and help menu, apply VBA in Excel chart and pivot table for powerful data analysis result. Participants will be able to use the skills learned to apply in real life projects to fit their professional needs. Understand the concept of Microsoft Excel VBA (Macro) Apply the VBA in the work applications to automate repetitive tasks Userform Application Using VBA Working with Events Working with Charts Manipulating Files with VBA Creating Custom Toolbars Creating Custom Menus Creating and Using Add-Ins Working with PivotTables Providing Help for Your Applications Anyone who wish to learn in depth of Microsoft Visual Basic for applications to transform raw data into meaningful information and to apply in various scenarios Microsoft Office Suite The Microsoft Office Suite courses cover comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn. These courses will train participants how best to meet their needs through the use of MS Word, Outlook, Excel, PowerPoint and/or Access. Navigate through the new easy-to-use interface, ribbon, office button, contextual tabs and galleries Create and share documents through the new, easy-to-use interface Create presentations with pictures, shapes, animation and advanced delivery options Prepare professional charts and share data with co-workers, customers and business partners Follow basic and advanced functions of , planning/scheduling features and customising the interface Track and report information with ease, modify pre-built applications and share database information 81

82 Microsoft Word (Basic/Intermediate and Advanced) Microsoft Access (Basic/Intermediate and Advanced) Microsoft PowerPoint (Basic/Intermediate and Advanced) Microsoft Excel (Basic/Intermediate and Advanced) Microsoft Outlook (Basic/Intermediate) Anyone who likes to learn newer version of Microsoft Office Suites. Duration: 2 days (Microsoft Word) 2 days (Microsoft Access) 1 day (Microsoft PowerPoint) 2 days (Microsoft Excel) 2 days (Microsoft Outlook) Scheme: SBL CPD Hours: 7 (1 day) / 14 (2 days) (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 82

83 12. SUPERVISORY SKILLS 12.1 Membina Penyelia Yang Berkesan dan Berprestasi Menjadi penyelia yang berkesan dalam menjalankan tugas seharian Memahami tugas sebagai ketua yang kemampuan berfikir dan bertindak dengan profesional Mempelajari cara-cara penyerahan tugas yang terbaik bagi menghindari berlakunya konflik antara ahli kumpulan, ketua dan organisasi Konsep Penyeliaan dan Kepimpinan Dalam Organisasi Membina Diri Sebagai Penyelia Cemerlang Pengurusan Motivasi Pekerja Penyerahan Tanggungjawab Yang Berkesan Pengawalan Produktiviti dan Kualiti Kerja Kemahiran Bekerja Dalam Kumpulan Hubungan Kemanusiaan dan Komunikasi Menangani Masalah dan Perubahan Di Tempat Kerja Supervisors, Team Leaders and others whose duties include supervision of a group of subordinates. Dates: February 22 23, July 27 28, December 5 6 Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 12.2 Kemahiran Penyeliaan Yang Berkesan Memajukan penyelia dengan ilmu, mengenali peralatan dan mengetahui sifat-sifat tanggungjawab yang perlu ada dalam pengurusan penyeliaan Memahami cara-cara perhubungan kemanusiaan dengan lebih baik dan berkesan Memajukan kebolehan penyelia dengan penggunaan teknik-teknik komunikasi dan perlaksanaan yang terbaik agar mereka berfungsi dengan lebih lancar dan lebih produktif di dalam memenuhi objektif organisasi Proses Kepimpinan Harapan Organisasi Pengurusan Masa Komunikasi Penyelesaian Masalah dan Membuat Keputusan Penyerahan Tanggungjawab Yang Berkesan Pengurusan Konflik Department Heads, Executives, Officers, Supervisors, Potential Supervisors and others whose duties include supervision of a group of subordinates. 83

84 Dates: May 9 10, September 5 6 Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 12.3 Meningkatkan Keberkesanan Diri Understand what drives increased productivity in an organisation Adopt highly effective communication principles based on developing self-esteem among the employees Understand the importance of self-esteem in increasing efficiency and quality of work Plan and design positive steps towards productive work culture at the workplace Faktor-Faktor Yang Memacu Kecemerlangan Organisasi Sahsiah Diri dan Kepimpinan Bagaimana Membentuk Sahsiah Diri Sahsiah Diri Dan Kesannya Pada Kerja Kumpulan dan Produktiviti Kaedah Membentuk Sahsiah Diri Membina Keyakinan Diri dan Kumpulan Memupuk dan Meningkatkan Keyakinan Diri dan Orang Lain Peranan Hubungan Kemanusiaan Di Kalangan Pekerja Bawahan Executives, Officers, Supervisors, Line Leaders, Administrative and Clerical personnel. Dates: April 13 14, August Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 12.4 Effective Supervisory Management Skills Improve proficiency in 6 key skill areas Identify skill strengths and weaknesses Understand the keys to effective planning, prioritising and coaching Build productive relationships with other colleagues Build advanced communication skills to be effective supervisors Use the model of feedback system Align with corporate goals of a result-driven culture Have a follow-up Personal Action Planner to continuously practice and apply techniques and skills learned 84

85 Putting Your Priorities to Work The Four Quadrants of Time Management Leadership Coaching Effective Communication Skills Interpersonal Skills Types of Personalities Teamwork and Managing Change Application to Workplace Department Heads, Executives, Officers, Supervisors, Potential Supervisors and others whose duties include supervision of a group of subordinates. (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 85

86 13. COMMUNICATION 13.1 Communication Skills and Personality Grooming Master adjusting one s own communication approach based on need Identify barriers to effective communication and how to overcome them Effectively utilise tone and non-verbal communication technique Learn personality differences and how to adapt in the working environment Communication Barriers and Overcoming These Barriers Building Self-Esteem and Self-Confidence Develop Non-Verbal and Para-Verbal Communication Skills The Power of Positive Attitude Personal Grooming to Boost Your Personality Interpersonal Relationships Team Building Stress Management Conflict Management Time Management My Personal Plan All levels of employees. Dates: April 6 7, October Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 13.2 Professional Technical Report Writing Skills Structure the report systematically using an efficient and established logical layout Use powerful tools to significantly increase your creativity while putting your content together to prepare a report Present the report with appropriate styles to achieve maximum impact Write a condensed and effective summary that highlights the importance of your report and encourages further reading Report Writing Strategy Ideal Structure of a Technical Report Persuasive Readers - Direct Approach - Indirect Approach Collecting and Organising - Mind Maps Styling and Presentation - Headings - Tables, Graphs, Bullet Points, Margins - Fonts, Font Sizes, Effects, Paginations, Line Spacing Technical Managers, Executives, Engineers and Technical personnel. 86

87 Dates: May 23 24, November Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 13.3 FMM Certificate in English Language for Business Communication (40 Hours) Understand and comprehend spoken English accurately Able to speak and communicate in English confidently Language and Vocabulary - Meeting People/Greetings and Response - Introducing Yourself/Introducing a Friend - Describing Jobs - Giving and Receiving Information - Asking and Telling Time - Asking People to do Things - Making Request - Asking Permission - Talking About Family and Relatives - Talking About Future Activities - Talking About Sickness and Health - Talking About Hobbies - Holiday and Customs - Travel Talk - Social Interaction Grammar - Parts of Speech - Nouns - Verbs - Tenses This course is designed for anyone who wants to improve their ability to communicate in English Language effectively in the business environment. Dates: February 27 March 27, May 7 June 12, July 30 August 28, November 5 December 4 Duration: 40 hours l Scheme: SBL Fees: FMM Members RM1,060 (inclusive of GST) Non-Members RM1,378 (inclusive of GST) 13.4 English for Customer Service Communicate confidently and effectively with customers Produce grammatically correct sentences and clear messages Be able to listen well and speak with correct pronunciation 87

88 Speaking Skill - Greetings - Polite Requests and Refusals - Giving and Clarifying Information - Dealing with Complaints - Making apologies Listening Skill - How to Listen Without Interrupting - Practicing Active Listening - Practicing Listening and Decoding Messages Vocabulary - Words Related to Specific Industry and Service - Phrases Needed for Specific Business Objective Grammar - Making Sentences - Framing and Answering Questions Pronunciation and Intonation - Oral Practice and Drills Customer Service/Customer Care, Sales, Marketing and Front Desk Staff Effective Communication Skills at the Workplace Identify communication problems that may be holding you back Develop skills in asking questions that give you information you need Develop skills in listening actively and empathetically to others Enhance your ability to handle difficult situations without being manipulated Identify behavioural style and its unique challenges Organise information in a clear and concise manner Implement techniques for varying your vocal tones and body language What is Professional Communication? What is a Skilled Communicator? Communication Barriers Asking Questions Using Your Body Language for Impact Building High Impact Messages The Power of Positive Language Gaining the Confidence of Others Listening Skills From Impact to Actions The Ten Commandments of Positive Relationships Assertive Formula 88

89 All levels of employees Getting Results with Successful Communication Learn how to put message across effectively Know the role of perception in communication Prescribe the right communication style to the right audience Drive behavioural changes through the use of appropriate vocabularies Improve relationships with others Learn how to give and receive feedback Types of Communication The Communication Model Perception in Communication Delivering the Right Verbal and Non-Verbal Expressions Communication and Interpersonal Relationship Learning to Say No Communication Styles The Art of Listening Giving and Receiving Feedback Raising Awareness Through Questioning Managers and Executives Interpersonal Skills at the Workplace Solve problems by clarifying the real issues and roadblocks Minimise conflict and build group commitment Influence others and motivate them to profitable action through interpersonal skills Give criticism when necessary and praise to produce results Make trade-offs without being a pushover on big issues Implement plans without strong-arm tactics Develop credibility based on respect and trust Find alternatives to working with difficult people 89

90 Communication and the Workplace Understanding Perception, Self-Concept and Expressing Emotions Non-Verbal and Verbal Skills Listening and Feedback Skills to Build High Performance Work Relationships Assertively and Productively Manage Conflict Being a Team Player: The Synergistic Impact of Your Interpersonal Skills Managers, Team Leaders and Supervisors who want to maximise their positive impact on others through effective interpersonal skills Writing Persuasive Business Proposals Align your solutions directly with the client s business needs and objectives Develop and deliver an individually tailored, customer-focused message every time Develop a clear and persuasive writing style Establish credibility through presenting convincing, concrete evidence Structure proposal to present a winning value proposition Produce a proposal that is easy to read, easy to understand and easy to act upon The Challenges Faced in Writing a Great Proposal The Power of Proposals Six Key Elements of High-Quality Proposals Planning for the Proposal Strategies in Written and Verbal Communication The Proposal Writing Process Writing to Win Managers, Executives and those who want to improve their skills in writing winning proposals. (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 90

91 SME Skills Upgrading Programmes (Program Peningkatan Kemahiran PKS) 91

92 FMM Institute has been approved to conduct 34 SME Skills Upgrading Programmes for SMEs so as to enjoy the 70% SME Skills Upgrading Grant. The SME Skills Upgrading Programmes can also be conducted on in-house basis. Eligibility to SME Skills Upgrading Programmes: Manufacturing sector (including agricultural-based industries) and manufacturing-related services - annual sales value is not more than RM50 million or with less than 200 full-time employees. Services sector (including ICT) - annual sales value is not more than RM20 million or with less than 75 full-time employees. SMEs must be registered under the Companies Act 1965 (Private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%). SME Skills Upgrading Programmes 1. Production Planning and Control Dates: January 13 14, June 1 2 Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 2. Operasi Stor dan Gudang Dates: April 20 21, September Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 3. Occupational First Aid Skills and CPR Dates: January 20 21, June 8 9, December 7 8 Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 4. INCOTERMS and Its Interpretation in International Trade and Shipping Documentation Date: Upon request Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 5. Inventory and Stores Management Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 92

93 6. Perancangan dan Pengawalan Inventori Duration: 2 days Scheme: SBL Fee: RM318 (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,060 (inclusive of GST) (before Skills Upgrading Grant) 7. Warehouse Management in the 21 st Century Duration: 2 days Scheme: SBL Fee: RM318 (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,060 (inclusive of GST) (before Skills Upgrading Grant) 8. Warehouse Safety and Manual Material Handling Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,166 (inclusive of GST) (before Skills Upgrading Grant) 9. 5S Implementation Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) Alat QC dan Pelaksanaan QCC Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 11. Materials Planning and Control Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 12. Effective Purchasing Management Duration: 2 days Scheme: SBL Fee: RM318 (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,060 (inclusive of GST) (before Skills Upgrading Grant) 93

94 13. Effective Negotiation Skills for Purchasers Duration: 2 days Scheme: SBL Fee: RM318 (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,060 (inclusive of GST) (before Skills Upgrading Grant) 14. Supply Chain Management Duration: 2 days Scheme: SBL Fee: RM318 (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,060 (inclusive of GST) (before Skills Upgrading Grant) 15. Logistics Management in Manufacturing Duration: 2 days Scheme: SBL Fee: RM318 (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,060 (inclusive of GST) (before Skills Upgrading Grant) 16. Strategic Procurement, Negotiation Skills and Cost Reduction Techniques Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 17. Effective Logistics Management Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 18. Understanding ISO 9001:2008 Quality Management System Requirements Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 19. ISO 9001:2008 Quality Management System Internal Audit Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 94

95 20. Teknik Kawalan Kualiti Untuk QC Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 21. Teknik-Teknik Peningkatan Produktiviti Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 22. Safety and Health at Workplace Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 23. How to Develop an Effective Safety and Health Committee Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 24. Accident Prevention at Workplace Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 25. Safe Forklift Driving Skills Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 26. Mengendali Bahan Kimia Dengan Selamat Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 95

96 27. Penyelenggaraan Asas Untuk Juruteknik Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 28. Equipment Efficiency Through Maintenance Management Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 29. Basic Electricity and Troubleshooting Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 30. Basic Programmable Logic Controller Duration: 2 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,007 (inclusive of GST) (before Skills Upgrading Grant) 31. Sijil Pengurusan Stor dan Gudang Intakes: February, May, September Duration: 13 days Scheme: SBL Fee: RM1, (inclusive of GST) (after 70% Skills Upgrading Grant) RM3,445 (inclusive of GST) (before Skills Upgrading Grant) 32. Certificate in Boilerman Intakes: January, March, May, July, September Duration: 4 days Scheme: SBL Fee: RM (inclusive of GST) (after 70% Skills Upgrading Grant) RM1,908 (inclusive of GST) (before Skills Upgrading Grant) 33. Certificate in Energy Management Intakes: March, June, October Duration: 14 days Scheme: SBL Fee: RM1,431 (inclusive of GST) (after 70% Skills Upgrading Grant) RM4,770 (inclusive of GST) (before Skills Upgrading Grant) 96

97 34. Certificate in Electrical Maintenance Intakes: May, September Duration: 11 days Scheme: SBL Fee: RM795 (inclusive of GST) (after 70% Skills Upgrading Grant) RM2,650 (inclusive of GST) (before Skills Upgrading Grant) Note: Fee is based on per participant (New programmes will be added from time to time, subject to the approval of Pembangunan Sumber Manusia Berhad. Please contact FMM Institute for further details and schedule of SMEs Skills Upgrading Programmes.) 97

98 Certificate Programmes 98

99 1. Certificate in Boilerman (Engine Drive Steam Boiler) (BM) Enhance knowledge and upgrade the skills of personnel handling and operating steam Boilers in order to efficiently manage and handle steam boilers towards better work performance Create opportunities for career advancement Prepare participants to sit for the Boilerman Examinations conducted by Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP/DOSH) Acts and Regulations Related to Boilers Types of Steam Boilers Essential Fittings and Mountings Preparation for Mandatory Inspection Types of Test Related to Boilers Boiler Maintenance Boiler House/Room Requirements Construction of Boilers Water Treatment Boiler Commissioning and Accessories At least 2 years of working experience as a Steam Engine or Steam Boiler Attendant (directly handling Boiler) or at least 3 years working experience as an Apprentice or Journeyman Fitter in a Steam Plant or Engineering Workshop (indirectly handling Boiler). Intakes: January, March, May, July, September Duration: 4 days Scheme: SBL Fees: FMM Members RM1,484 (inclusive of GST) Non-Members RM1,908 (inclusive of GST) 2. FMM Certificate in Steam Engineer Provide in-depth professional knowledge and skills for sound and effective Boiler/Steam Plant Operations and Management practices Enhance the knowledge pertaining to boiler management, which is perhaps the best way to avoid losses Prepare participants for the Steam Engineer s Examination conducted by JKKP leading to a Certified Steam Engineer 99

100 Safety Steam Plant Operation Factories and Machinery Act 1967 Boiler Construction Boiler Efficiency Boiler Operations Boiler Fittings Water Treatment Combustion System Boiler Damage and Repair Steam Traps Operations and Maintenance Steam Turbine Materials Used in Steam Plant Welding Material Treatment Chemical Cleaning Practicing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, Junior Engineers and those who are interested to upgrade their career in steam plant operations. This could range from small process plants to major utilities. Industry may include factories, hotels, hospitals, plantations, etc. Intakes: February, April, June, October, December Duration: 4 days Scheme: SBL Fees: FMM Members RM1,696 (inclusive of GST) Non-Members RM2,120 (inclusive of GST) 3. FMM Certificate in Safety and Health Officer Approved by DOSH Provide in-depth professional knowledge and skills for effective Occupational Safety and Health management practices Enhance the legal knowledge pertaining to Occupational Safety and Health and be equipped with necessary know-how and techniques for performing various Occupational Safety and Health activities Create opportunities for career advancement and development in Occupational Safety and Health within an organisation Prepare participants for Safety and Health Officer Examination conducted by the National Institute of Occupational Safety and Health (NIOSH) Occupational Safety and Health Management Occupational Safety and Health Legislation Occupational Health Occupational Safety Safety and Health Officers/Committee Members, Human Resource Officers, Engineers and Supervisors from various sectors of industries. 100

101 Intakes: January, March, May, July, September, November Duration: 21 days Scheme: SBL/SBL-KHAS Fees: FMM Members RM3,922 (inclusive of GST) Non-Members RM4,240 (inclusive of GST) (Fee excludes the external NIOSH examination) 4. FMM-MNSC Certificate in Shipping In collaboration with MNSC Update information on shipping to the Manufacturing and Shipping sectors To provide an understanding in general terms of current laws and practices pertaining to transport in trade Update on documentation and operating procedures involved in shipment of goods, payments and insurance Module 1: Introduction and Overview Module 2: Carriage of Goods by Sea Module 3: Carriage of Goods by Air Module 4: Carriage of Goods by Land (Multimodalism) Module 5: Duties and Responsibilities of Freight Forwarders Module 6: Packing and Marking Module 7: Banking for Shippers Module 8: Laws and Practices Relating to Trade and Customs Module 9: Shippers Cargo Insurance (Individual module is available) Personnel from Manufacturing sector (Purchasing and Shipping Departments), Logistics, Warehousing, Cargo Handling, Freight Forwarding, Import, Export and Insurance. Intakes: April, October Duration: 10 days Scheme: SBL Fees: FMM Members RM3,074 (inclusive of GST) Non-Members RM3,604 (inclusive of GST) 5. FMM Certificate in Energy Management CDP Awarded by ST Be made aware of the importance of energy conservation and energy efficiency issues Be able to use the knowledge and skills gained to execute energy efficiency practices in their working place, which may include HVAC systems, electrical systems, steam generators, furnaces and internal combustion engines Be able to conduct energy audit and implement energy saving programmes Gain knowledge on new technologies and advances in the efficient utilisation of energy Prepare participants to be registered Certified Energy Manager 101

102 Introduction to Energy Efficiency Energy Efficiency in HVAC Systems Energy Efficiency in Electrical Systems Energy Efficiency in Mechanical Systems Energy Audit Energy Analysis Advances and New Technologies in Energy Efficiency Factory/Facility/Maintenance/Service Managers and Engineers, Senior Managerial Production and Technical Personnel who are involved in managing and operating energy-related matters in their organisations. Intakes: March, June, October Duration: 14 days Scheme: SBL Fees: FMM Members RM4,134 (inclusive of GST) Non-Members RM4,770 (inclusive of GST) 6. FMM Certificate in Electrical Maintenance Understand the theory and standards on issues concerning the proper maintenance of machines with a strong emphasis on safety Appreciate the knowledge on electricity and power quality and effects on machinery Perform troubleshooting to resolve problem in relation to electrical system for maintenance Production and Usage of Electricity Voltage and Current Measurements Building Distribution System Power Quality Problems Effects of Poor Power Quality Power Conditioning and Protection Solid State Control Schematics and Wiring Diagrams Problems Troubleshooting Energy Efficiency in Electrical Systems The course is specially developed to provide the basic electrical maintenance knowledge and skills for those who need to perform first-line electrical maintenance tasks in the manufacturing industry including the safe isolation, replacement and testing of electrical machinery in a safe and effective manner. Participants should have SPM/SPMV/MCE and at least 2 years of working experience. Intakes: May, September Duration: 11 days Scheme: SBL Fees: FMM Members RM2,650 (inclusive of GST) Non-Members RM3,392 (inclusive of GST) 7. FMM Certified Quality Engineer 102

103 Acquire in-depth knowledge and skills in applying the principles of Quality Engineering and Management at the workplace Enhance the ability to use Quality Engineering and Management techniques to implement an effective quality system or programme Create opportunities for career advancement and development in Quality Engineering and Management within an organisation Quality Management Practices and Applications - Total Quality Management - Quality Improvement and Planning Tools - Quality Audit Quality Statistical and Analytical Methods and Applications - Distribution and Statistical Inference - Statistical Process Control - Design of Experiment - Acceptance Sampling Plan Quality Measurement Systems, Safety and Liability - Measurement, Metrology and Calibration - Reliability and Product Liability Executives, Engineers, Assistant Managers and Managers who have a few years working experience in quality-related fields. Intakes: January, May Duration: 19 days Scheme: SBL Fees: FMM Members RM4,240 (inclusive of GST) Non-Members RM5,088 (inclusive of GST) (Fee excludes the external ASQ examination) 8. FMM Certified Quality Manager Understand and have a working knowledge of quality standards and concepts Implement quality programmes to attain and maintain customer satisfaction and focus Manage projects that support overall strategic goals and continuous improvement Manage and motivate human resource in the support of organisational goals through employee empowerment Create opportunity for career advancement in quality management Leadership Strategic Plan Development and Deployment Management Elements and Methods Quality Management Tools Customer-Focused Organisation Supply Chain Management Training and Development 103

104 Senior Engineers and Managers who have several years of working experience in quality-related fields in industry and are involved in decision-making. Intakes: April, October Duration: 12 days Scheme: SBL Fees: FMM Members RM3,922 (inclusive of GST) Non-Members RM4,452 (inclusive of GST) (Fee excludes the external ASQ examination) 9. FMM Certificate in Supply Chain Management The objective of the programme is to develop a specialist skill and gain a qualification relevant to the fast-moving logistic and supply chain industry that offers a growing range of potential opportunities for development. What is Supply Chain Management (SCM) and Traditional Supply Chain Setting Service Standards and Issues with Supply Chain Management Seven Principles of SCM Total Cost Analysis (TCA) Vendor Assessment and Supply Chain Tools Enterprise Resource Planning (ERP), Internet and Supply Chain Improvement Managers, Executives, Officers and Supervisors who deal with a whole spectrum of business and organisation, process, sales, purchasing, manufacturing, warehousing, logistics, etc. Intakes: April, October Duration: 5 days Scheme: SBL Fees: FMM Members RM1,590 (inclusive of GST) Non-Members RM1,908 (inclusive of GST) 10. FMM Certificate in Production Planning and Control Understand the concepts and tools used in planning and operating an effective manufacturing system Understand the approaches and techniques needed to ensure the effectiveness and efficiency in daily production operations Develop potential team leaders in the manufacturing industry Planning and Control Production Planning Systems Material Requirement Planning Inventory Management Just-In-Time Supply Chain Management Maintenance Management and Major Losses TPM Development 104

105 Those whose are involved in the production and operations. Intakes: May, September Duration: 5 days Scheme: SBL Fees: FMM Members RM1,590 (inclusive of GST) Non-Members RM1,908 (inclusive of GST) 11. FMM Certificate in Procurement and Inventory Management This module enables participants to understand the roles and functions of purchasing/procurement and inventory management in order to maximise profit and productivity. Participants will be equipped with the ability to find the right supplies at the best prices without sacrificing quality and service. Overview of Purchasing Purchasing Modes and Organisation Procedures, documentation and records The Economics of Purchasing Sourcing Approaches to supply Costs, prices and value analysis Purchasing support tools Negotiation Techniques Outsourcing and contracts Computer-based purchasing systems Purchasing quality Inventory and least total cost logistics Those whose are involved in the procurement and inventory management. Intakes: March, August Duration: 5 days Scheme: SBL Fees: FMM Members RM1,590 (inclusive of GST) Non-Members RM1,908 (inclusive of GST) 12. FMM Certificate in Warehouse Management Define warehouse management and inter-departmental relationships Describe warehouse operations, warehouse storage systems and conventional storage methods Plan warehouse improvement programme Carry out warehouse measurements and effective stocktaking and facility development Organise warehouse in view of manpower management and profitability 105

106 Warehouse Management and Warehouse Operations Packing and Picking Operations Warehouse Measurement Techniques Warehouse Improvement and Effective Stocktaking Development of Facility and Warehouse Executives, Officers, Clerks and those involved in areas of store and warehouse. Intakes: May, September Duration: 5 days Scheme: SBL Fees: FMM Members RM1,590 (inclusive of GST) Non-Members RM1,908 (inclusive of GST) 13. FMM Executive Certificate in Lean Manufacturing FMM Executive Certificate in Lean Manufacturing will provide an introduction to the methods and practices involved in Lean Manufacturing Management. It presents the information by using both a conceptual framework and real-life examples to further the learning process. Understand the concepts and implementation of Lean Manufacturing Enhance the importance of Value Stream Mapping, supporting tools and techniques and implementation Gain a working knowledge of Kaizen, JIT, 5S, waste reduction and elimination and TPM Enhance awareness of the Kanban Systems, implementation, auditing and improving Kanban Module 1: Introduction to Lean Manufacturing Module 2: Kanban Systems Module 3: Value Stream Mapping (VSM) (Individual module is available at certificate level) Managers, Engineers, Executives, Technicians and those who wish to improve their understanding and skills in relation to the application of lean management and implementation in manufacturing. Intakes: April, October Duration: 15 days Scheme: SBL Fees: FMM Members RM3,710 (inclusive of GST) Non-Members RM4,240 (inclusive of GST) 14. FMM Certificate in Malaysian Employment Act This module provides an understanding of salient provisions of the Employment Act 1955 and amendments, Employees Provident Fund, Act 1991, Workmen's Compensation Act 1952, Children and Young Persons (Employment) Act 1966, Factories and Machinery Act 1967, Occupational Safety and Health Act 1994 and Employees' Social Security Act 1969 for application at workplace. 106

107 Introduction Essential Aspects of The Employment Act 1955 and Amendments The Essential Aspects of the Children and Young Persons (Employment) Act 1966 The Essential Aspects of the Employees Provident Fund Act 1991 The Essential Aspects of the Employees' Social Security Act 1969 The Essential Aspects of the Workmen's Compensation Act 1952 Occupational Safety and Health Act 1994 Factories and Machinery Act 1967 Heads of Department, Managers, Executives and Supervisors. Intakes: April, September Duration: 4 days Scheme: SBL Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 15. FMM Certificate in Industrial Relations and Practices in Malaysia The objective of the programme is to develop potential human resource practitioners within your organisation so as to contribute significantly to the development and workplace practices of the industrial relations functions. Trade Unions Industrial Relations Act 1967 Collective Bargaining Employee Misconduct and Disciplinary Action Domestic Inquiry Procedures Trade Disputes and Industrial Action Industrial Court For Human Resource Personnel who want to acquire an in-depth knowledge and practical applications of Industrial Relations Management in an organisation. Intakes: March, August Duration: 4 days Scheme: SBL Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 16. FMM Certificate in Compensation, Benefits and Performance This course covers the importance of the management of equity such as pay and benefits as compensation for performance. Participants will be exposed to the internal and external strategies that determine wage, job evaluation and types of benefits and the importance of other benefits in achieving an organisation s mission. 107

108 Pay Model Strategic Perspectives Defining Internal Alignment Job Analysis Evaluating Work: Job Evaluation Person-Based Structures Determining the level of Pay Designing Pay Levels, Mix and Pay Structures Employee Contributions: Determining Individual Pay Designing a Pay-for- Performance Plan Efficiency Performance Appraisals Employee Benefits Benefits Options Compensation to Special Groups Union Role in Wage and Salary Administration International Pay Systems Government and Legal Issues in Compensation Budgets and Administration Human Resource Managers, Executives, Line Managers and Supervisors. Intakes: May, November Duration: 4 days Scheme: SBL Fees: FMM Members RM1,272 (inclusive of GST) Non-Members RM1,590 (inclusive of GST) 17. FMM Executive Certificate in Human Resource Management Gain knowledge and awareness of the strategic and operational roles of human resource in an organisation Understand performance management, meaning and nature of organisational behaviour Gain an insight into the laws, systems and practices of occupational safety and health management Understand the importance of training and development to an organisation Module 1: Human Resource Management Module 2: Organisational Behaviour Module 3: Occupational Safety and Health Management Module 4: Training and Development Executives, Officers and Supervisors who are involved in human resource functions. Intakes: February, July Duration: 16 days Scheme: SMETAP Fees: RM4,240 (inclusive of GST) 108

109 18. FMM Executive Certificate in Industrial Relations Management Understand the development and functions of the Trade Union Equip with the pertinent regulations governing key human resource issues under the Industrial Relations Act 1967 Gain an understanding of the process of collective bargaining Learn what constitutes misconduct and how the domestic enquiry procedures and process work Be familiar with some common trade disputes and industrial actions taken Understand the role of the Industrial Court Module 1: Industrial Relations Practices in Malaysia Module 2: Malaysian Employment Law Module 3: Compensation and Benefits Module 4: Collective Bargaining and Negotiation Executives, Officers and Supervisors who are involved in human resource and industrial relations functions. Intakes: March, September Duration: 16 days Scheme: SMETAP Fees: RM4,240 (inclusive of GST) 19. FMM Sijil Pengurusan Stor dan Gudang Pengetahuan asas bagaimana makro ekonomi seperti faktor-faktor perundangan, sosial dan politik mempengaruhi operasi perniagaan secara umum dan secara khusus kepada stor dan gudang Teknik pengurusan inventori yang efektif untuk memastikan kecekapan dalam merancang dan mengawal inventori Memahami peranan dan fungsi pembelian dalam sesuatu organisasi Memahami prinsip-prinsip dan aplikasi praktikal operasi dan pentadbiran dalam pengurusan aktiviti inventori Pengetahuan yang perlu bagi memahami sumbangan stor dan gudang ke arah mencapai produktiviti dan keuntungan organisasi Persekitaran Perniagaan Pengurusan Inventori Pengurusan Pembelian Operasi Penyimpanan Pentadbiran Stor dan Gudang Pekerja-pekerja yang kini bertugas di Stor dan Gudang di peringkat penyeliaan dan operasi. Ianya juga disyorkan kepada mereka yang tidak mempunyai kelayakan akademik formal dan baru menceburi bidang Stor dan Gudang. 109

110 Intakes: February, May, September Duration: 13 days Scheme: SBL Fees: FMM Members RM2,650 (inclusive of GST) Non-Members RM3,445 (inclusive of GST) 20. FMM Certificate in Technician Development Programme Develop potential technician support staff for the production unit Understand the concepts and principles of a production system Understand the approaches and techniques needed to ensure the effectiveness and efficiency in daily production operations Be equipped with the basic engineering knowledge: mathematical, technical drawing, tools and maintenance and applying them at the workplace Basic Engineering Mathematics Engineering Drawing Engineering Tools Maintenance and Troubleshooting This programme is meant for those who are currently involved in the engineering or production division providing technical support and maintenance work for the production division. Intakes: Upon request Duration: 9 days Scheme: SBL Fees: FMM Members RM3,710 (inclusive of GST) Non-Members RM4,240 (inclusive of GST) 21. FMM Certificate in Security Management Understand the changing security threat scenario in the business world Motivate themselves in acquiring relevant knowledge and skills to face the changing threat scenario Comprehend the tools and technologies currently available to mitigate the emerging risks and dangers Realise their potentials and contribution in the overall success of their business organisations 110

111 Introduction to Industrial Security Setting Security Operations Management Physical Security Balanced Security Approach Risk Management Basics Leadership and Interpersonal Skills Communications and Public Relations Radio Telephony and Reporting Security and the Law Safety and Accident Prevention Security Investigation Basics Electronic Surveillance and Detection Emergency Preparedness Fire Protection System and Its Maintenance Evacuation Drills All security employees who are at supervisory and leadership positions and those who aspire to upgrade themselves to supervisory and leadership positions. This course is also designed for police officers and military officers who are planning to join the private sector as Security Supervisors, Executives or Managers. Intakes: Upon request Duration: 8 days Scheme: SBL Fees: FMM Members RM2,650 (inclusive of GST) Non-Members RM2,968 (inclusive of GST) 22. FMM Certificate in Warehouse Supervisory Management Understand the changing roles and functions of effective supervisors Understand how the business environment will impact on the warehousing industry Define Supply Chain Management and its impact on business Learn about effective inventory management to improve effectiveness in inventory planning and control Understand safety, health and environmental legal requirements, identify safety hazards at the warehouse and to implement safety programmes at workplace Understand the concepts, approaches and techniques to ensure the effectiveness and efficiency in the warehouse operations and management Supervisory and Leadership Management Business Environment Inventory Management Supply Chain Management Safety and Health at Workplace Warehouse and Storage Operations Supervisors. 111

112 Intakes: Upon request Scheme: SBL 23. FMM Sijil Pengurusan Penyeliaan Untuk Industri Develop critical skills required in the supervision of work activities of the workforce Increase the awareness of the supervisors responsibilities when overseeing the people in their team Develop more effective people skills in handling their subordinates Provide supervisors with ideas, tools and techniques which they can apply in their daily work of solving problems, making decisions, rewarding good work and monitoring staff activities Kepimpinan dan Pembentukan Pasukan Pengurusan Prestasi Pengurusan Proses Kerja Supervisors. Intakes: Upon request Scheme: SBL (Certificate Programmes are conducted during weekends only. Intakes stated are subject to change. New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of Certificate programmes.) 112

113 FMM Institute Location Map Notes: Unless otherwise stated, all training programmes are conducted in the English Language. FMM Institute reserves the right to change the facilitator, reschedule or cancel any of the training programmes. Class schedule is subject to change. Please request for our individual programme brochure. 113