FMM Institute TRAINING CALENDAR. A Guide to Professional Development. Sabah Representative Office

Transcription

1 FMM Institute Sabah Representative Office TRAINING CALENDAR A Guide to Professional Development

2 Introduction FMM Institute FMM Institute was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) on January 12, This effort was specifically to expand and focus on its training functions, in line with the objectives of FMM to develop the potentials and enhance the skills of personnel at every level in the industry. This will create a pool of manpower trained in all aspects of industrial skills and management capabilities to face the challenges as the country moves into the status of an industrialized nation. FMM Institute Sabah Representative Office was set up with the prime objective to meet and match the training demand and to provide adequate knowledge of industrial skills and management techniques for the industry. Dedicated to provide the best in training and continuous education, FMM Institute aims to be the ultimate one-stop training centre for the manufacturing industry. FMM Institute offers a wide range of functional training programmes to cater to the diverse needs of the manufacturing and services sectors. Continuing professional educational provides the opportunity for the working personnel to gain the necessary qualifications to upgrade themselves both professionally as well as for self development. This opportunity is made possible through FMM Institute s Certificates, Public and In-house programmes in selected areas of industrial and managerial skills. FMM Institute s programmes could also be specially customized to meet the training needs of specific industries and conducted on in-house basis. Programme outlines and objectives are discussed with the companies and trainers will be selected to develop the programme accordingly. All in-house programmes are packaged to be cost effective for companies with no compromise on the quality of the programmes and the desired result. FMM Institute considers various factors such as inputs from the industry and engagements with training experts and consultants from relevant areas to deliver programmes of high degree of flexibility in terms of duration, learning and teaching resources and venues. In addition, FMM Institute constantly evaluates the performances of its trainers and ensures that they keep abreast with the latest information and knowledge. 2

3 FMM s VISION To Make Malaysian Industries Globally Competitive FMM Institute s VISION To be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in manufacturing practices and technology in tandem with the nation s surge towards developed nation status. FMM Institute s Quality Policy Total Commitment To Service Excellence and Quality

4 Human Resource Development Fund (HRDF) FMM Institute is registered training provider with Pembangunan Sumber Manusia Berhad (PSMB) and it ensures that all its programmes comply with the requirements of the Human Resource Development Board to be eligible for training grants under HRDF. Training Schemes under the HRDF Employers who are registered with PSMB are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows: SBL Scheme Employers can claim for reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing Form PSMB/SBL/1/01. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers. PROLUS Scheme Employers can claim for reimbursement without the need to apply for prior approval. It is only training programmes with Approved Training Programme (ATP) status. PERLA Scheme FMM Institute will claim the entire amount directly from the employer s account with HRDF. No prior approval is needed under this scheme. However, employer must submit Form PSMB/PER/T2/01 to FMM Institute before the commencement of programme. It is only applicable for training programmes with Approved Training Programme (ATP) status. SBL-Khas Scheme Similar to the PERLA scheme but prior approval from PSMB is required prior to commencement of programme by completing Form PSMB/SBL/1/01 and PSMB/SBL-Khas/T2/01. Employers must submit Form PSMB/SBL-Khas/T2/01 to FMM Institute prior to commencement of programme. 4

5 Introduction 2 Vision 3 HRDF Training Schemes 4 1. Human Resource and Industrial Relations Effective Disciplinary Management Domestic Inquiry Managing Poor Performance via Disciplining, Coaching and Counselling Performance Appraisal Made Easy: A Complete Guide Managing Absenteeism 2. Communication and Clerical Development Achieving Service Excellence Effective Communication Skills at the Workplace Effective Customer Service and Complaint Management Effective Negotiation Skills Using NLP Effective Office Administration and Management Skills for the New Era Effective Reception Skills for Frontliners Essential Skills for Secretaries and Administration Assistant Excellent Communication with NLP Kemahiran Pengurusan Masa Managing Conventional Records and Files Effectively Teknik Pengurusan Rekod dan Fail Pejabat yang Efektif 3. Financial Management Improve Business Performance Through Budgeting and Budgeting Control Managing Cash Flow and Collection Effectively Practical Costing and Cost Control to Maximise Profit 4. Export Management 4.1 Essential Steps to Understand Malaysian Customs Procedures 4.2 Shipping the Right Way Procedures, Documentation & Practices 5. Operations and Logistics 5.1 Effective Negotiation Skills for Purchasers 5.2 Operasi Stor dan Gudang yang Berkesan 5.3 Perancangan dan Pengawalan Inventori 5.4 Practical Warehouse and Inventory Management 5.5 Stocktaking and Evaluation 6. Management, Supervisory and Motivational Skills 6.1 Creative Supervisory Skills 6.2 Leadership Excellence Programme 6.3 Motivating Employee for Higher Productivity 6.4 Positive Work Attitude 6.5 Risk Management 6.6 The Art of People Management with NLP 6.7 Essential Management Skills

6 7. Quality Systems and Productivity Improvement 7.1 5S Effective Housekeeping to Increase Productivity 7.2 7QC Tools and Quality Control Circle (QCC) 7.3 Green Manfufacturing using Lean Approach 7.4 ISO 9001:2008 Quality Management System Internal Audit 7.5 Housekeeping Management at the Workplace: 6S 8. Engineering and Maintenance 8.1 Cost Reduction Techniques for Maintenance 8.2 Equipment Efficiency Through Maintenance Management 8.3 Penyelenggaraan Asas Untuk Juruteknik 8.4 Total Productive Maintenance 8.5 Practical Approach to Boiler Operation, Maintenance and Management 9. Industrial Safety and Environmental Management Accident Investigation and Reporting Machine Safety and Handling of Materials Mengendali Bahan Kimia Dengan Selamat Occupational First Aid Skills & CPR Occupational Safety and Health Audit Pengurusan Jawatankuasa Keselamatan dan Kesihatan Pekerjaan Plant Safety Audit Safe Forklift Driving Skills Safety and Health at the Workplace Personal Protective Equipment (PPE) Workplace Hazard Identification, Risk Assessment and Control 10. Certificate Programmes 10.1 FMM Certificate in Boilerman (Engine Drive Steam Boiler) (BM) 10.2 FMM Certificate in Steam Engineer 10.3 FMM Certificate in Electrical Chargeman AO/A4 (BM) 10.4 FMM Certificate in Safety and Health Officer 10.5 FMM Executive Certificate in Human Resource Management 10.6 FMM Certificate in Energy Management SME Skills Upgrading Programmes 40 Registration Form 42 Sabah State Public Holidays for Monthly Training Schedule for Location Map 46 6

7 1. Human Resource 1.1 Effective Disciplinary Management Domestic Inquiry Grasp the importance of maintaining industrial discipline Understand the difference and approach to grievance handling and misconduct Gain knowledge in preparation of the facts of the case prior to a domestic inquiry Expose to the application of the Principles of Natural Justice and relevant Industrial Court Awards Overview of Industrial Discipline Employer-Employee Relationship Management Prerogatives and Employee Obligations Definition of Grievance and Misconduct Principle of Condonation Effective Grievance Handling Disciplinary Procedure in a Unionised and Non-Unionised Environment Misconduct and Domestic Inquiry HR Managers/Executives, Legal Managers/Executives, Company Secretaries, Line Managers/Executives and Supervisors. 1.2 Managing Poor Performers Via Disciplining, Coaching and Counselling Upon completion of this course, participants will be able to: Managing performance by goal setting Manage and deal with absenteeism Reduce absenteeism Develop coaching skills Conduct effective coaching sessions Develop counselling skills Conduct effective counselling sessions Motivating subordinates Unit 1: Defining Poor Performance Unit 2: Management by Goal Setting Unit 3: Discipline Unit 4: Managing Absenteeism Unit 5: Using Coaching Skills Unit 6: Using Counselling Skills Unit 7: Motivation Strategies Unit 8: Linking Motivation to Performance All heads of Departments, executives, officers, supervisors, human resource personnel, anyone with subordinates 7

8 1. Human Resource 1.3 Performance Appraisal Made Easy: A Complete Guide Upon completion of this course, participants will be able to: Understand the importance of Performance Appraisals Learn various Performance Appraisals methods Enhance skills on how to conduct effective Performance Appraisals Handling the Performance Appraisal Interview effectively Unit 1: Introduction to Performance Appraisals Unit 2: Types of Appraisal Systems Unit 3: Appraisal Process Unit 4: Communicating with the Employee All Department heads, Section heads, Managers, Executives and Supervisors who are in the capacity to conduct performance appraisals. Date : Jul Managing Absenteeism Communicate more effectively, delegate more work and solve problems and set goals Improve your leadership ability and understand your own leadership style Slash employee turnover costs making your place of business an employee turnover costs making your place of business an employee of choice A 5-step process to create a work environment that attracts keeps and motivates your workforce Four easy ways to reduce absenteeism How to manage employees who don t perform up to expectations Work through employee conflict using a seven-step process. Module 1: Here Today.. Problem Tomorrow! Module 2: Retention ship: A New Strategy Based on Action Module 3: Become a Better Leader by Showing Me You Care Module 4: Flexible Benefits Build a More Loyal and Productive Workforce Module 5: Keep the Doorways and Pathways of Communication Open Module 6: Create a Charged Work Environment that Energizes and Engages that Workforce Module 7: Implementing the High- Retention Workplace Module 8: Managing Absenteeism and Leave Issues Module 9: Think C.O.A.C.H for Better Coaching Managers, Executives, Supervisors and Line Leaders whose daily duties involve handling and controlling absenteeism problems at the workplace. Date : Feb

9 2. Communication and Clerical Development 2.1 Achieving Service Excellence Be able to take the initiative to meet and exceed customer's needs mindset change Be able to develop a common approach to serving and treating potential customers striving for excellence Be able to enhance teamwork by means of developing a singular service language creating standards of consistency Be able to actively promote and market the services and products of the organization developing winning attitudes Be able to build external "partnership" and long term bonds customer driven professionals Be able to be different by providing "Value Added Services" Market Leaders The Performance Challenge The Hati Challenge The Thinking Challenge The Service Pattern The Balance of Service The Service Opportunities The Human Relations Challenge This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service. Date : May Effective Communication Skills at the Workplace Identify communication problem that may be hold you back Develop skills in listening actively and emphatically to others Enhance your ability to handle difficult situation without being manipulated Identify behavioral style and its unique challenges Organize information in a clear and concise manner Implement techniques for varying your vocal tones and body language. What is Professional Communication? What is a Skilled Communicator? Communication Barriers Developing the Appropriate Environment Scene Setting Preparing the Ground Using your Body Language for Impact Building High Impact Messages The Power of Positive Language Gaining the Confidence of Others Listening Skills From Impact to Actions Creating Positive Outcomes The Ten Commandment of Positive Relationships Self Awareness The Johari Window Frame of Reference Five Approaches to Relationship Assertive Formula All levels of employees Date : Mar In-house Training Available

10 2. Communication and Clerical Development 2.3 Effective Customer Service and Complaint Management Save money by doing what your customers want and eliminating what they don t really care about Balance customer needs with the reality of your business operations Create and keep a service gap between you and your competitors Reduce customer complaints Spot areas needing immediate improvement Develop an attitude of surprising and delighting the customers Use measurement to reward rather than punish. Preparing the Organisation Developing Customer Focus Creating a Strategy for Excellent Service Designing a System to Consistently Deliver Training and Supporting Our Front- Liners Measuring and Implementing an Excellent Customer Service Programme This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service, sales and marketing department. Date : Oct Effective Negotiation Skills Using NLP Understand the critical issues that influence the outcome of a negotiation process by using NLP techniques Negotiate with confidence using anchoring and develop greater negotiation consciousness Apply the proven negotiation concepts/theories in the real world added together with NLP techniques Develop an effective negotiation strategy that is flexible and appropriate in various circumstances Produce a legally binding contract that incorporates all of the negotiated terms and conditions NLP Basic Negotiation Skills Basic Practical Negotiation Framework Handling Relationship Issues in Negotiations Negotiation Paradigms Tactics for Handling Difficult Negotiators The Power of Preparation The Art of Negotiating Negotiation Action Plan Senior Managers, Managers and Executives who need to enhance their negotiation techniques and competencies. Sales Personnel, Purchasing, Marketing and the relevant personnel are encouraged to attend this dynamic and mind blowing workshop. Participants are guaranteed to take away techniques that will enhance their performance and help build relationships influently. Date : June

11 2. Communication and Clerical Development 2.5 Effective Office Administration and Management Skills For The New Era At the end of the training, the participants will be able to: To understand the role of the administrative function within the organisation and gain the ability to administratively manage an office To develop a better system of managing the office automation and day-to-day operations To develop better communication skills so as to interact better with people of all levels To display a professional image at all times Identifying The Administrative Roles And Responsibilities Determining The Different Departments You Have To Deal With And Their Functions Drawing The Organisational Chart For Your Department / Section / Company Interpersonal Communication The Use Of Verbal & Non-Verbal Communication Dealing With Difficult People Office Equipment And Office Layouts Filing And Business Documentation Handling Confidential Information Office Etiquette Policies And Procedures Developing A Professional Image Administrators, Office Executives, Officers, Secretaries, Clerical / Administrative Assistants and Supporting Staff in-charge of improving Office Productivity. 2.6 Effective Reception Skills for Frontliners Upon completion of this course, participants will be able to: Have clear understanding of business etiquette subtleties Practice courtesy, tolerance and respect in any given situation Project a predetermined image for maximum impact Interact with confidence at all levels Enhance your career prospects by becoming the best example for others to follow Roles and Responsibilities Your Required Image: How is your Image Important? Positive Productivity: Know your Company The Reception Area Interpersonal Communication Communication Process and Barriers Handling Visitors: Security Procedures Sending and Receiving Faxes Telephone Skills This course is suitable for receptionist and staffs that may need to perform receptionist duties from time to time. Date : Nov Date : Sep

12 2. Communication and Clerical Development 2.7 Essential Skills for Secretaries and Administrative Assistants Upon completion of this programme, participants will be able to: Understand and learn how to handle the demands of your job with assertiveness, confidence and professionalism Learn how to communicate well, how to handle difficult people Acquire the knowledge on how to make decisions, how to delegate, how to prioritise, how to manage time and resources Handle crises appropriately and learn how to beat stress Manage themselves better in order to become more successful and effective Characteristics of a Secretary/Admin Assistant Duties of a Secretary/ Admin Assistant Responsibilities towards your Manager Managing the Diary Manage Visitors How to delegate How to handle crises Manage Yourself: Required image for your position Effective communication Office Functions Arranging meetings Secretaries, Admin Assistants, Clerical Officers/Clerks, Office Support Staff and all those involved in administrative job functions and is interested in selfdevelopment and career advancement Date : Jun Excellent Communication with NLP Be more persuasive learn the skills to influence and inspire Improve confidence with the skills to communicate effectively, your selfesteem and self-worth will be elevated to new levels Work better with others develop the flair to interact well with others Use your mind to its full potential use both sides of your brain to achieve maximum output Enhance quality of working life make better choices and discover new directions Know yourself and others better having a greater understanding of yourself and those around you will make you a better listener Become more creative solve problems and make better decisions Become a better communicator communicate with integrity and clarity The Brain Communication Language Meta Modeling Action Planning Anyone who need to communicate effectively, including those in Sales, Marketing, Customer Services, Project Manager, Engineers, Executive, Managers, Directors. Date : Nov

13 2. Communication and Clerical Development 2.9 Kemahiran Pengurusan Masa Dapat memahami kepentingan pengurusan masa untuk gaya hidup yang lebih produktif Mengenalpasti dan tahu cara-cara mengatur aktiviti-aktiviti peribadi untuk mencapai misi peribadi serta matlamat hidup serta mengenalpasti nilai nilai peribadi yang bermakna Memahami dan mengamalkan prinsip-prinsip masa berkesan Mengetahui dan mengaplikasi teknik penjadualan yang berkesan Mengetahui dan mengaplikasi teknik teknik delegasi yang betul Mengetahui dan mengaplikasi tip-tip untuk menjimat masa Tabiat Pengurusan masa yang berkesan Matriks Pengurusan Masa Kemahiran Pengurusan masa Teknik delegasi yang betul Tip-tip menjimatkan masa Semua golongan pentadbir, pembantu tadbir, kerani, penyelia dan pegawai. Date : Mar Managing Conventional Records and Files Effectively Gain a better understanding of the importance of proper record management practices. Organise the records of an organisation more systematically and efficiently. Increase efficiency in processing records and files in respect of arrangement, keeping, filing, retrieving, maintaining and disposing of records. Theory and Practice in Record Management File Operation Security and Characteristics of Good Record/Filing Room Rules and Regulations Governing Record Management Last Stages in Records Management Final Destiny Secretaries, Administrative Supervisors and Clerical staff in various organisations who want to ensure their records are properly filed and managed. Date : Oct

14 2. Communication and Clerical Development 2.11 Teknik Pengurusan Rekod dan Fail Pejabat yang Efektif Gain a better understanding of the importance of proper record management practices Organise the records of an organisation more systematically and efficiently Increase efficiency in processing records and files in respect of arrangement, keeping, filing, retrieving, maintaining and disposing of records Teori dan Praktis dalam Pengurusan Rekod Operasi Fail Ciri-Ciri Tempat Menyimpan Rekod yang Baik Perundangan dalam Pengurusan Rekod Peringkat Akhir Pengurusan Rekod Secretaries, Administrative Supervisors and Clerical staff in various organisations who want to ensure their records are properly filed and managed. Date : Feb

15 3. Financial Management 3.1 Improve Your Business Performance through Budgeting and Budgeting Control Understand the budget planning process, preparation, review and control Implement and monitor the performance successfully Translate vision into strategies and actions to achieve its goals and vision Avoid cash flow deficit traps Discover the measuring steps between actual and budget Recognise the importance of human behavior in budget preparation and implementation Approach to Budget Preparation Operational Budget Financial or Master Budget Budgetary Control and Analysis of Budget Variances Types of Budget Department Heads, Managers, Executives of various departments and those who want to acquire budgeting skills for job efficiency in an organisation. 3.2 Managing Cash Flow and Collection Effectively Upon completion of this course, participants will be able to: Appreciate better, the importance of the cash flow and cash flow management Acquire tips on how to collect your trade receivables and manage your cash flow effectively Collect overdue accounts more effectively Acquire knowledge on how to persuade your customers to pay you quickly Acquire knowledge on what strategies to adopt in collection Situational Audit Determining where you are: Your strengths, weakness, opportunities and threats Cash and Cash Flow Management Planning Cash Flow Short & Long Term Managing Receivable Effectively to Enhance Cash Flow Company Executive and Managers who are responsible for financial planning and collections 15

16 3. Financial Management 3.3 Practical Costing and Cost Control to Maximise Profits To train the participants on:- The element of costs in production The importance of COSTS To identify the COSTS wastage factors The techniques to identify key performance indicator pertaining to COSTS of production The techniques to save COSTS The Elements of COSTS in Production The Costs Behaviour Control Technics Activity Based Costing Your Duties And Responsibilities In Costs Control and Saving Productivity And Cost Control Flow Time calculations and Management Cycle Time Calculations and Management Management System Approach In Costs Saving Production or Operations Professional, Managers, Executives, Officers and Supervisors. Date : Jan

17 4. Export Management 4.1 Essential Steps to Understanding Malaysian Custom Procedures Upon completion of the course, participants will be able to: Comply with the conditions imposed by the Customs Department Expedite Customs Clearance Understand the importance of correct declaration of goods The Organisation and Functions of the Royal Customs Malaysia The Types of Legislations enforced by the Royal Customs Malaysia The Types of Duties and Taxes imposed and collected by the Royal Customs Malaysia The Powers of Customs officers under the various Customs Legislations. The Import and Export Procedures The Customs Valuation according to the WTO Valuation Agreement. The Customs Classification according to the Harmonised Commodity Description and Coding System (HS) The Common Effective Preferential Tariff (CEPT) The ASEAN Free Trade Area (AFTA) and Free Trade Agreement with other countries Personnel / Executives/ Managers In the Import-Export / Shipping and Forwarding/ Logistics. Duration : 1 Day Fees : FMM Members RM450 Non-Members RM Shipping the Right Way Procedures, Documentation & Practices Upon completion of the course, participants will be able to: Understand the import and export procedures and documentation from a practical point Learn the various steps of import and export procedures and documentation flow Determine the trade terms, which offer greatest cost savings Avoid shipping errors and accurately describing the materials to be shipped Identify proper claims procedures and obtaining through understanding on claims documents, and update on the relevant Government Controlling Regulatory Trade Requirements Import Documentation and Procedures Export Documentation and Procedures This programme is designed for those who are involved in Import/Export/Shipping Operation; Freight Forwarding; Purchasing and Supply Chain Activities; Transporting; Bill Processing; Trade Documentation; Manufacturing; Sales Administration; Marine Insurance; and Finance and Administration. 17

18 5. Operations and Logistics 5.1 Effective Negotiation Skills for Purchasers Identify concepts and practices of successful negotiations to improve competency in achieving organisational purchasing objectives Apply negotiation skills, techniques and knowledge in effectively executing the tasks of getting the best deal in buying of materials and services Gain confidence in interfacing with vendors What is Negotiation? Internal and External Negotiations Analysis of Current Style Preparation and Planning Setting Buying Information Gathering The Power of Listening Appropriate Questions Types Methods of Persuasion Rules for Persuasion Techniques The Human Elements Purchasing Managers, Executives and Officers who are interested to acquire the knowledge, techniques and skills in negotiating will find the programme useful and beneficial. Date : Dec Operasi Stor dan Gudang Identify the principles and functions of operating store and warehouse in order to increase productivity Identify the responsibilities of the staff members of store and warehouse management Apply proper and good practices in the management of store and warehouse Motivate the staff of stores and warehouse, who play a big role in ensuring the success of an organisation Stor dan Inventori Kaitannya dengan Operasi Perniagaan Pengimbangan Dua Unsur yang Bertentangan Perhubungan Stor dengan Jabatanjabatan Lain dalam Organisasi Perniagaan Pengenalan dan Kodifikasi Barang Kawalan Inventori Prosedur-prosedur dalam Pentadbiran Operasi Stor Pemeriksaan dan Pengiraan Stok Perakaunan Inventori Pengendalian Barang-barang Keselamatan Kerja di Stor dan Gudang Keselamatan Harta Benda Stor dan Gudang All personnel from the store and warehouse management functions who have difficulty in comprehending the contents of a similar programme conducted in the English Language. Date : Apr Scheme : PROLUS 18

19 5. Operations and Logistics 5.3 Perancangan Dan Pengawalan Inventori Identify concepts and practices of planning and controlling inventory Apply the techniques, knowledge and skills to effectively execute the tasks entrusted Uplift the confidence of the participants to initiate development in managing inventory effectively Konsep Organisasi Klasifikasi Bahan-bahan Keperluan Perancangan Inventori Menentukan Keperluan Inventori Perancangan Keperluan Bahan Maklumat-Maklumat Penting dalam Perlaksanaan MRP Konsep dan Amalan JIT Mengawal Bahan-bahan Lebihan dan Buangan Executives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control. Date : Jul Practical Warehouse and Inventory Management Warehouse and Inventory Management Process Warehouse Organization and Operations dynamics Correct Material Coding and Classification to avoid confusion and easy retrieval Cost saving through effective Inventory Control Skills Inventory Management techniques and strategies Warehouse safety and security skill Warehouse housekeeping to cut down WASTE Part 1 : Practical Warehouse Organization and Management Profile Part 2 : Warehouse Operations and Inventory Management Process Part 3 : Inventory Coding and Classification Part 4 : Effective Inventory Control Part 5 : Inventory Control Technique and Strategy Part 6 : Warehouse Control Strategies Part 7 : Warehouse Safety and Security Inventory Controllers, Store Managers and Officers who are interested to acquire knowledge and skills in controlling the store activities and operations, will find the programme useful and beneficial. Date : Oct

20 5. Operations and Logistics 5.5 Stocktaking and Evaluation At the end of this programme, participants will be able to: Conduct effective and proper counting of stock items in the stores/warehouses to ensure accuracy of available stocks Investigate stock discrepancies effectively Understand the various methods of stock valuation and its implications to the company s financial accounts. Overview of Stores Administration and Control Of Stocks Stock as an Asset Stock as an Element of Cost Stock as an Element of Expenditure Annual Stocktaking Perpetual Stock Checking Stock Accounting Stock Valuation Methods Store Supervisors, Store Clerks and Clerical staff in the Finance/Accounting/Warehouse Departments who are directly or indirectly involved in store administration and control of stocks. Date : Jul 4 Duration : 1 Day Fees : FMM Members RM450 Non-Members RM650 20

21 6. Management, Supervisory and Motivational Skills 6.1 Creative Supervisory Skills Understand the concept, the process and functions of management and to review their roles within the organization Improve teamwork, productivity and work effectiveness Gain confidence in managing their work problems Acquire knowledge on their management styles and how to improve on it Enhance communication in the work place Creative Supervisory / Management Skills Creative Motivational Skills The Essence of Communication and Teamwork Managing Change This is intended for all those who have formal subordinates and those personnel who have to manage the various resources and/or projects. Date : Apr Leadership Excellence Programme Understand the dynamics of successful leadership and its ingredients at the workplace Familiarize themselves with the Situational Leadership Theory (SLT) and its practical application at their respective workplace Understand the four distinct leadership styles prescribed by the Situational Leadership Model Select and apply the most appropriate leadership styles based on numerous factors and situations. The Leadership Dynamics Key Variable in Leadership Success The Situational Leadership Theory (SLT) Four Leadership Styles in SLT Four Stages of the follower readiness in SLT Selecting the Most Appropriate Leadership Style Application of the Four Leadership Styles Case Study on Leadership Excellence Leadership Action Plan Development Senior Managers, Managers and Executives who need to enhance their leadership competencies. Date : Dec

22 6. Management, Supervisory and Motivational Skills 6.3 Motivating Employee for Higher Productivity Upon completion of the programme, participants will be able to: Understand and apply the important concepts and principles of interpersonal and organisational communication Motivate and influence people more effectively and confidently Promote individual, team and organisational performance by rendering good leadership Motivating People as the Key to Success and Excellence The Miracle of Motivating Individuals Satisfaction, Security, Self-Growth and Success Practising the 3 Basic Principles of the Profesional Work Attitude : PRO Performance, Rationality and On-Going Improvement Understanding Individual Differences Values, Perception, Belief, Attitudes, Needs, Goals, Personality, Ability The Techniques of Motivating People The Practical Skills of Expressing Appreciation or Praising People Effectively The Practical Skills of Praising Staff for Good Performance Post-training Application of Effective Motivational Skills Managers, Executives, Supervisors, Line- Leaders and any personnel involved in the management and supervision of people. Date : Jan Positive Work Attitude Use a positive attitude to achieve personal and organizational goals Adapt and respond creatively to setbacks and obstacles Handle and be more sensitive to group dynamics Able to understand that positive attitude is the basis to a happier, healthier and more productive life The importance of a positive attitude Developing a positive self-image Finding your purpose and powers of your inner self Increase your self-esteem Change negative thoughts into positive thoughts Communicating in a positive manner Using a positive attitude to get what you want, how to deal with negativity in others Positive attitude at the workplace Building a good relationship with your co-workers and working positively with your boss The use of praise and constructive feedback Positive vs Negative emotional triggers Adjusting and maintaining the right attitude This program is intended for all executives who want to exercise greater influence and achieve higher productivity through effective work attitude. Date : Dec

23 6. Management, Supervisory and Motivational Skills 6.5 Risk Management At the end of the programme, participants will be able to: Develop and become aware of the importance of risk management Reduce the probability that business decision will end up with failures or high cost Link strategy and decision to the competitive environment Realise the importance of stakeholders, players and teams Communicate better Understand analytical tools in managing better business decision Introduction: What are Risks? What is a Risk? 4 Steps of Risk Analysis How to Choose the Risk Management Team? Leadership Styles and Their Impact Towards Organisation How to Identify whether New Products, Services or Businesses have the Potential to be Profitable? The Competitive Forces: Examples and Case Additional Analytical Tools Communication: Window of Opportunity and Pitfalls Managers, Engineers, Executives, Officers, Team-Based Project Personnel and those who wish to improve their skills in understanding and managing business risk. Date : Jul The Art of People Management with NLP Understand the background to NLP Understand the connection between body and mind and how your thoughts can influence your results Solving personal and professional issues through the application of NLP techniques Connect with others in an instant through deep rapport building techniques Understand the two crucial components of rapport and how to apply it in any situation Reading others the structure of body language and body signals Understand the importance of values and how to manage and motivate others through values Gain insights into the two factors that can motivate your executives to higher levels Module 1: Setting the Frame: Creating Awareness, Emotional Mastery and People Management Module 2: Developing A Positive Attitude Module 3: Observing Others Module 4: Creating Emotional Relations with Others Module 5: Understanding Preferred Thinking Styles Module 6: Mastering Emotions Module 7: creating Action Plans Managers, Executives, Supervisors, Line- Leaders and any personnel involved in the management and supervision of people. Date : Aug

24 6. Management, Supervisory and Motivational Skills 6.7 Essential Management Skills At the end of the programme, participants will be able to: Appreciate the role of the modern manager and how it affects their role and the organisation s vision and goals Develop self-awareness and better management values Improve interpersonal skills to play a more effective role as managers Motivate themselves and their teams Cultivate better leadership skills and techniques to enhance a better working environment Apply effective communication skills to create a caring, trusting, honest and respectful environment Build a dynamic team that is able to achieve high performance Accept accountability and accept or adapt to changes Management Style Personal Awareness Interpersonal Skills Motivating Ourselves and Others Developing Leadership Skills Communication Par Excellence Building a Dynamic Team Managing Change Managers, Executives, Supervisors and others who need to acquire managerial skills to ensure better performance. Date : Sep

25 7. Quality Systems and Productivity Improvement 7.1 5S Effective Housekeeping to Increase Productivity Acquire the knowledge and learn the skills of good housekeeping through the practices of each 5S To set up a committee to provide and ensure and practice ongoing improvement To carry out effective audit exercises to ensure effective 5S practices The 5S Concept to reduce Costs and Increase productivity The Practices of 5S in Costs Reduction Increase Productivity and Quality Through 5S Critical Success Points For Implementing 5S The Plan Do Check Action and The 5S - Implementation 5S Committee Members, Administrative and Logistics personnel at all levels. Date : May QC Tools and Quality Control (QCC) Address the concerns on the costs of poor quality and variations in a process and products Establish a QCC as a small group activity in their workplace effectively Explain each of the 7QC Tools in relations to simple statistics and common sense techniques Select the suitable QC tools to identify problem cause, analyze data, do evaluation and rectify problems as well fulfilling the ISO 9001:2008 Clause 8.4 Analysis of Data requirement Evaluate the validity of the collected and analyzed data for decision making Use the A3 reporting for the effective problem-solving tools for quality and productivity improvement Introduction Understanding the A3 Reporting Tally Sheet for Data Collection Pareto Diagram Cause and Effect Diagram Graphs Histogram Scatter Diagram Control Charts Management Representative, Management System Committee, Engineers, Executives and Internal QMS Auditor Date : Apr

26 7. Quality Systems and Productivity Improvement 7.3 Green Manufacturing Using Lean Approach Aware that the lean approach can reduce waste and save energy Applying the lean methodology to identify and measure environmental waste Create a clear opportunities for improvement Be more environment ally responsible by using the lean strategies Preserve and protect the environment in the most efficient, cost-effective manner possible An Introduction to Green Manufacturing Sustainability Lean Manufacturing And ISO Sustainable Development Reverse Logistics Enhancing The Energy Management Managers, Engineers, Executives, supervisors and internal quality / Environmental auditors Date : Jun ISO 9001:2008 Quality Management System Internal Audit Understand the ISO 9001:2008 standard requirements Adopt the auditing process, including process auditing and techniques required to fulfill the standards' requirements Evaluate the significance of audit findings Report audit findings and complete reports Apply knowledge to help prepare your company for QMS external audits Improve customer satisfaction through your understanding and application of the international quality standards Review the New ISO 9001:2008 Requirement Understanding Overview of Process Approach to Auditing Auditor Roles and Responsibilities Process Approach to Auditing P-D-C-A and P-D-S-A Auditing Cycles Identifying Internal Audit Inputs/Outputs Management Systems Audit Models Planning an Audit Conducting the Audit (Practical) Managers, QMR, Internal Quality/Environmental Auditors, Executives, Officers, Engineers, Supervisors, Line Leaders and Technicians. Date : Sep

27 7.5 Housekeeping Management at the Workplace: 6S Create a workplace that is clearly organized, free of clutter, and wellarranged so that they can easily find things Focus on the use of Process Management to achieve standardization and improvement using 6s fundamental management systems 7. Quality Systems and Productivity Improvement Use 6s program as a set of tools to achieve productive and quality working environment Purpose of Housekeeping Management Principles of 6S - Steps in Implementing 6S Programme - Obstacles in Implementing 6S Programme - Important of 6S Programme at the Workplace Details of 6S Managers, Department Heads, Supervisors and Line Leaders at the shopfloor level who are responsible towards achieving a quality and productive environment in their company. Date : Nov

28 8. Engineering and Maintenance 8.1 Cost Reduction Techniques for Maintenance Acquire an in-depth understanding of maintenance activities and its value to bottom line of an organization Improve the skills and techniques to identify, measure and manage cost to all maintenance related activities Diagnose the existing performance gap in maintenance work and introduce performance standards to improve for results Learn how to identify the different type of wastages in all maintenance related work and implement waste elimination measures Module 1: Understanding Maintenance Operations Module 2: General Cost Distribution In Maintenance Module 3: Breakdown Cost Reduction Module 4: Spare Parts Cost Reduction Module 5: Maintenance Cost Reduction Techniques Module 6: Waste Reduction Techniques Maintenance and Equipment Managers, Engineers, Supervisors, Senior Technicians and other who are responsible for Maintenance. Date : Dec Equipment Efficiency through Maintenance Management Strengthen and enhance methods for maintenance management Predict, forecast, decide the most appropriate approach of maintenance systems, tools and techniques for maintenance problems solving Ensure cost effectiveness and reliability through maintenance management systems Establish, plan and organise maintenance work and activities effectively Improve the plant maintenance through life cycle cost Analysis of Maintenance Performance, Practice and Cost Maintenance Work Initialisation and Authorisation Effective Development and Implementation of Total Productive Maintenance Autonomous Maintenance Planned Maintenance 5S in Maintenance What is CMMS and Anatomy of CMMS? Maintenance Competence, Training and Awareness Organising Maintenance Resources Occupational Safety and Health in Maintenance Management Maintenance Managers / Engineers / Supervisors / Technicians and those who are involved in the planning and executing the maintenance activities. Date : Jun

29 8. Engineering and Maintenance 8.3 Penyelenggaraan Asas Untuk Juruteknik Understand maintenance concepts. Differentiate the activities of maintenance Select the right type of maintenance Maintain basic equipment condition and operating standards Manage spare parts effectively Apply appropriate stocking strategies Apply the seven-step process of implementing preventive maintenance Identify the behavioural requirements for maintenance personnel Penyelenggaraan Jenis-Jenis Penyelenggaraan Pemeliharaan Keadaan Asal Mesin Pengekalan Piawai Operasi Penyelenggaraan Pencegah Efektif Pengurusan Alat Ganti Tatatertib Unggul Penyelenggaraan All maintenance personnel will find this programme beneficial. Date : Sep Total Productive Maintenance (TPM) Establish a corporate culture that will maximise the effectiveness of a production system Organise a system to prevent losses and achieve zero defects, zero breakdown and zero accidents in the entire production system life cycle Achieve highest production efficiency and zero losses through overlapping small group activity Involve various functions of an organisation, including production, equipment maintenance, planning and management Improving Production Efficiency Pillar 1: Continuous Improvement Pillar 2: Autonomous Maintenance Pillar 3: Planned Maintenance Pillar 4: Initial Production and Flow Control Pillar 5: Quality Maintenance Pillar 6: Training and Education Pillar 7: Office TPM Pillar 8: Safety, Hygiene and Environment Plant-Wide TPM Implementation Production Managers, Production Engineers, Executives, Officers, Supervisors and those who plan to implement TPM. Date : Feb

30 8.5 Practical Approach to Boiler Operation, Maintenance and Management Upon completion of the course, participants will be able to: Understand the requirements of Regulatory Bodies related to Boilers Understand general boiler descriptions and classifications and the auxiliary equipment and fittings necessary for the operation of boiler systems. Be aware of boiler inspection procedures and maintenance types Understand the importance and objectives of boiler water treatment Understand the objectives of the principal boiler control functions Factories and Machinery Act, 1967 (Act 139) Types of Boiler Boiler Operation Boiler Maintenance Boiler Water Treatment Boiler Room/House Management Boiler Operators, Plant Supervisors, Safety Officers, Maintenance Technicians and all personnel that deal with boiler in their plant. 8. Engineering and Maintenance 30

31 9. Industrial Safety 9.1 Accident Investigation and Reporting At the end of the programme, participants will be able to: Establish the root causes of an accident Apply the appropriate control measures to prevent a recurrence Provide a complete report on the investigation Comply with the legal requirements after an accident Definition and Term The Negative Impact of an Accident Accident Causation Models Planning the Investigation Investigators and Equipment Reporting Carrying Out the Investigation Report Compilation Case Study Using a Sample from the Company Legal Requirements Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities. Date : Sep Machine Safety and Handling of Materials Comprehend machine hazards Isolate unwanted source of energy Work safely with machines Correct handling of materials Definition of Machines and Potential Machine Hazards Principle of Mechanical Guarding Safeguarding Machinery Common Mechanical Injuries and Prevention Basic Machine Safety Programme The Requirements of the Law on Machine Safety The System of Lock-Out-Tag-Out Risk Assessment Manual and Mechanical Handling Procedures Auditing the System Checklist for Machinery Safety Safety and Health Committee Members, Supervisors, Maintenance and HR personnel with OSH responsibilities. Date : Jun

32 9. Industrial Safety 9.3 Mengendali Bahan Kimia Dengan Selamat Mengendali bahan kimia dengan selamat Memahami peruntukan perundangan yang berkaitan Mengenalpasti dan menyatakan ciriciri label dengan betul Merancang dan melaksanakan langkah-langkah kecemasan Melaksanakan pemeriksaan keselamatan di tempat kerja OSHA 1994 (Occupational Safety and Health Act) CPL 1997 (Classification Packaging and Labelling Regulation) 1997 CSDS (Chemical Safety Data Sheet) USECHH 2000 (Use and Standard of Exposure of Chemical Hazardous to Health Regulation) CIMAH 1996 (Control of Industrial Major Hazards) First-aid & ERP (Emergency Response Plan) Prosedur Pengendalian yang selamat Pengangkutan dan penstoran bahan kimia Kesan kesihatan bahan kimia Alat lindung Diri & praktikal Juruteknologi Makmal Perubatan/Ahli Jawatankuasa Keselamatan Dan Kesihatan, Pegawai Keselamatan Dan Kesihatan, Pengamal Keselamatan dan Kesihatan & pekerja yang mengendali bahan kimia. 9.4 Occupational First Aid Skills and CPR Be aware of the importance of proper safety procedures and principles of a healthy lifestyle Understand basic first aid principles and procedures Identify common injuries at the workplace and how to deal with these injuries Possess life-saving and lifesustaining skills Wound and Bleeding Musculoskeletal Injuries Burn Injuries Shock Basic Life Support Patient Transport This programme is specially designed for all Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace. Date : Jul

33 9. Industrial Safety 9.5 Occupational Safety and Health Audit At the end of the programme, participants will be able to: Comprehend the fundamentals of a safety and health audit Identify the purposes of a safety and health audit Plan and implement the safety and health audit Follow-up and monitor the corrective and preventive actions. The Requirements of the Safety and Health Auditing Definition of Inspection, Investigation and Audit Concept of Occupational Safety, Health and Welfare Hazards/Risks and Unsafe Act/Condition Safety and Health Inspection Process Occupational Safety and Health Auditing Reviewing the Audit Report Management Review Auditing Practices (Practical) Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities. 9.6 Pengurusan Jawatankuasa Keselamatan dan Kesihatan Pekerjaan Melaksanakan program Jawatankuasa Keselamatan dan Kesihatan Pekerjaan (JKKP) di tempat kerja masing-masing dengan lebih baik Menyatakan fungsi dan peranan ahli JKKP Menyatakan criteria pemilihan ahli JKKP Melaksanakan pengurusan JKKP yang baik Menyatakan bagaimana menangani aduan pekerja Perundangan Keselamatan dan Kesihatan Pekerjaan di Malaysia Pembentukan JKKP yang Aktif Memilih Ahli JKKP Agenda Mesyuarat JKKP Minit Mesyuarat JKKP Bagaimana Menangani Aduan Pekerja Menilai Fungsi JKKP Hazard Pekerjaan Di Kalangan Anggota Kesihatan Penaksiran Tempat Kerja Pemeriksaan Tempat Kerja Job Hazard Analysis Penyiasatan Kemalangan Safety Officers, Human Resource Managers/Executives and Members of a company s Safety Committee and Safety Representatives. Date : Mar