Employee Engagement and Leading People Effectively: Insights from the field. Steven Rogelberg, PhD

Transcription

1 Employee Engagement and Leading People Effectively: Insights from the field Steven Rogelberg, PhD Chancellor s Professor Professor of Management, Organizational Science, and Psychology

2 This Session Present research findings from the largest employee stdy condcted in animal shelters Gain evidence-based insight into the vexing talent-related challenges shelters are facing from the perspective of the employee Brainstorm soltions and explore practices to promote employee engagement Introdce a new tool: People Practices Self-Check

3 Research Backgrond All started by examining impact of ethanasia on employee health and well-being Ethanasia matters, bt there is so mch more to the pictre

4 Research Findings: The Specifics What matters? Management behavior Ethanasia practices A cltre of spport Good commnication Teamwork Effective volnteer programs Proactive training programs

5 Research Demonstrated Overall If we don t take care of or people, we can t take care of the animals Employee well-being, organizational health, and animal welfare are interrelated Motivation behind the Shelter Employee Engagement & Development otreach program Animal Welfare Organizational Health Employee Well-being

6 What is the Shelter Employee Engagement & Development Srvey? SeeDS is a tool to help private and pblic shelters rn better Utilizes anonymos employee srveys Non-profit initiative spported by grants from HSUS and UNC Charlotte

7 As SEEDS was the Engine for the Evidence, I want to tell yo abot it

8 What Does the SeeDS Assess? Training isses Organizational vision Volnteer isses Feedback Work itself isses Personal Stress Commnication effectiveness Social Spport Teamwork Ethanasia involvement Employee participation Management Physical facilities Engagement Workload Empowerment Role clarity Tools and resorces

9 The SeeDS Process Initial assessment to discss yor organization (e.g., how to report the data) Data collection throgh a secred online system Smmary reports are generated, along with norms, and feedback given to gide specific actions to improve organization

10 Where Are We Now? Over 100 Clients Over 3500 employee responses Largest data set ever collected in animal welfare We can see where we are at as a sector, pdated every month

11 Shelters We ve Served Shelters all over the United States inclding San Francisco SPCA (California) Astin Animal Services (Texas) Larimer Hmane Society (Colorado) Animal Welfare Leage of Alexandria (Virginia) Peggy Adams Animal Resce Leage (Florida)

12 Shelters We ve Served Shelters all over Canada, inclding Oakville-Milton Hmane Society (OMHS) Ottawa Hmane Society Winnipeg Hmane Society Edmonton Hmane Society

13 Has Anyone Used SeeDS?

14 Testimonial Example [SeeDS] allowed s to better nderstand or most valable asset, or employees. Whether it is nderstanding what is going well or areas of improvement, [SeeDS] provides crcial information in a safe way. The srvey offers opportnities for or employees to be heard which stimlates commnication to keep or shelter healthy and effective. The [SeeDS] team provides excellent spport throghot the entire process, from encoraging participation to sharing the reslts. We received meaningfl sggestions for improvement in a professional and caring manner that helped s to process the reslts and implement changes. Jan McHgh-Smith, President & CEO, Pike s Peak Region Hmane Society

15 Report Card Yor Predictions What are shelters doing well from an employee perspective? What are shelters not doing so well from an employee perspective?

16 What Does the SeeDS Assess? Training isses Organizational vision Volnteer isses Feedback Work itself isses Personal Stress Commnication effectiveness Social Spport Teamwork Ethanasia involvement Employee participation Management Physical facilities Engagement Workload Empowerment Role clarity Tools and resorces

17 Report Card Yor Predictions What are shelters doing well from an employee perspective? What are shelters not doing so well from an employee perspective?

18 SeeDS Norms - Highest Rated Items Overall Satisfaction Favorability Score Netral Score Unfavorability Score The work itself 85% 11% 4% Job in general 76% 16% 8% Co-workers 74% 17% 9% Organization in general 71% 16% 13% Physical Working Conditions 67% 18% 15% Teamwork Within Departments 64% 17% 19% Direct Spervisor/Manager 62% 20% 18% Use of Volnteers By Organization 59% 29% 12%

19 SeeDS Norms Lowest Rated Items Overall Satisfaction Standard operating procedres in organization Favorability Score Netral Score Unfavorability Score 47% 35% 18% Formal training 45% 27% 28% Qality of meetings 44% 34% 22% Overall commnication in organization 39% 26% 35% Teamwork across departments 35% 30% 35% Pay 31% 29% 40%

20 Focsed Analysis: Top/Senior Management Qestion Favorability Score Netral Score Unfavorability Score Has a meaningfl vision 69% 19% 12% Promotes teamwork across departments 45% 27% 28% Considers employee inpt 36% 27% 37%

21 Focsed Analysis: Direct Manager / Spervisor Qestion Favorability Score Netral Score Unfavorability Score Is accessible to yo 77% 15% 8% Cares abot yor well-being 69% 20% 11% Has good sense of problems facing department 65% 16% 19% Holds staff accontable for poor work 51% 24% 25% Helps resolve employee conflicts 49% 30% 21%

22 Focsed Analysis: Stress Qestion Agreement Score Netral Score Disagreement Score My job is stressfl 67% 19% 14% My job is emotionally draining 58% 23% 19%

23 Focsed Analysis: Ethanasia Isses Qestion Favorability Score Netral Score Unfavorability Score How ethanasia is determined is clear Confidence in ability to ethanize 76% 15% 9% 70% 24% 6% Have a say in how often I perform ethanasia 44% 29% 27%

24 Focsed Analysis: Reslts of Srvey Qestion Favorability Score Netral Score Unfavorability Score The reslts can help my organization 79% 17% 4% My organization will take the reslts seriosly 49% 31% 20%

25 Brainstorming Exercise Org commnication Cross-departmental teamwork Stress Few Ideas Per Topic

26 Best Practices Docments Based on data from or client shelters, we have developed a set of best practices docments with practical advice for common strggle areas: Commnication, teamwork, stress & brnot and more! Accessed throgh the SeeDS website

27 People Practices Self-Check A self assessment tool designed to help shelters identify opportnities to promote the growth and sccess of employees!

28 Thank Yo Britney Chaney, Chief Operating Officer Kentcky Hmane Society Don Jordan, Exective Director Seattle Animal Shelter Szanne D Alonzo, Shelter Services Coordinator, HSUS Sarah Matisak, Senior Shelter Services Coordinator, HSUS Janelle Dixon, President and Chief Exective Officer Animal Hmane Society Jennifer Orme, Chief Exective Officer Jennifer Orme Conslting Ingra Fricke, Director of Shelter & Resce Grop Services, HSUS Bob Rohde, President & Chief Exective Officer Denver Dmb Friends Leage Sharon Harmon, Exective Director Oregon Hmane Society Stephanie Shain, Chief Operating Officer Washington Hmane Society John Snyder, Retired Exective HSUS

29 Access PPSC throgh virtalconsltant.sheltermedicine.com

30 New Visitors... Sign Up for a private login

31 Choose Yor Track

32 Two PPSC Modles are Waiting

33 Answer qestions...

34 Instant feedback...

35 Instant feedback...

36 Dashboard... Easy stop and start Review where yo left off

37 Sample Report Snapshot Access to detailed online and printable report with resorces

38 Targeted resorces... Print version contains same materials UNCC overview Indstry resorces Otside resorces In practice examples from advisors

39 14 Core areas of the PPSC Recritment & Hiring Stress & Workload Onboarding & Orientation Formal & Informal Training The Work Itself Pay & Benefits Recognition Co-workers & Within Department Teamwork Cross Department Teamwork & Coordination Volnteers From a Staff Member Perspective Performance Management Advancement & Promotional Opportnities Organizational Commnication Board of Directors

40 All free, all the time Confidential Bilt on... Shelter data Field expertise Management best practices

41 Final Thoghts Visit for links to the SeeDS, PPSC, and VPA (Volnteer Program Assessment) Index cards Contact info (write neatly) Want to learn more abot the PPSC Want to learn more abot the SDS Want to learn more abot the VPA Qestions?

42 Steven Rogelberg Dr. Steven G. Rogelberg holds the title of Chancellor s Professor at UNC Charlotte for distingished national, international and interdisciplinary contribtions. He is a Professor of Organizational Science, Management, and Psychology at well as the Director of Organizational Science. He has over 100 pblications addressing isses sch as team effectiveness, leadership, engagement, health and employee well-being, meetings at work, and organizational research methods. Other awards and honors inclde receiving the Distingished Service Award, Psi Chi Professor of the Year Award, Fellow of the Society of Indstrial and Organizational Psychology, and the BGSU Master Teacher Award. He is the Editor of the Jornal of Bsiness and Psychology and the Talent Management Essentials book series. Key professional leadership roles have inclded Program Chair for the Society of Indstrial and Organizational Psychology (SIOP), elected Science and Research Officer (SIOP), and serving as Chair of the SIOP Edcation and Training committee. He has fonded and crrently directs two large otreach initiatives focsing on nonprofit organization health and effectiveness. Nearly 200 nonprofits have been served. He has been a visiting scholar and gest speaker at niversities arond the world inclding: BI Norwegian Bsiness School (Norway), Reykjavik University (Iceland), Hong Kong Baptist University, Peking University (China), Hong Kong City University, The University of Sheffield (England), The University of Zrich (Switzerland), The University of Tel Aviv (Israel), Technion University (Israel), Concordia University (Canada) the University of Mannheim (Germany) and Catholic University of Lovain (Belgim). His research was profiled on Pblic Television, Radio (e.g., NPR, CBC, CBS), Newspapers (e.g., Chicago Tribne; LA Times, Wall Street Jornal, Washington Pos,t London Gardian) and Magazines (e.g., National Geographic, Scientific American Mind). sgrogelb@ncc.ed