Thank you for expressing an interest in our vacancy for full time Retail Assistant/ Van Driver at Holt Dereham.

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1 Welcome to Ben s Social nterprises Thank you for expressing an interest in our vacancy for full time Retail Assistant/ Van Driver at Holt Dereham. More information about the position, including a Job Description and Job Specification are enclosed. If you would like to find out more information about the service, please take a look at our website If you have any questions regarding the vacancy, please contact the HR Department on / or recruitment@benjaminfoundation.co.uk Please return your completed applications by to:- recruitment@benjaminfoundation.co.uk Or by post to: HR Department The Benjamin Foundation St Andrews Street Norwich NR2 4TP

2 Retail Assistant/Van Driver Restore Holt hours per week (including some Saturdays) 16, per annum per hour plus employer pension scheme We are looking to recruit a Retail Assistant/Van Driver to work in our Holt Furniture Store. Duties include: driving the van, collecting donated furniture/white goods and delivering sold items to customers. Applicants should have excellent customer service skills and knowledge and experience of working in retail as the role also includes working in the furniture store. The Holt branch is one of our furniture reuse stores which is operated by the Benjamin Foundation s Trading Company Ben s Social nterprises Ltd. We have other stores selling good quality furniture and electrical goods in Norwich and Holt. These stores take in donated items and the profits they make, help to fund all our other work for children, families and young people in Norfolk. The Benjamin Foundation fully embeds the Nurtured Heart Approach in all that it does and staff will adopt this approach as a part of their practice. Information and training about this Approach will be provided. To apply visit OR mail: recruitment@benjaminfoundation.co.uk Tel: / Closing date: Tuesday 4 th September 2018 Noon date: Tuesday 18 th September 2018 (Holt)

3 Retail Assistant / Van Driver Job description Job title: Retail Assistant / Van Driver mployer: Location: Contract: Salary: Hours of work: Department: Reporting to: Ben s Social nterprises Restore, Holt Permanent 16, per annum 8.58 per hour per week Restore Holt Restore Holt Manager Job purpose 1. To assist in the efficient and effective running of the social enterprise 2. To assist in all aspects of customer services and sales 3. To assist all other team members 4. To make appropriate decisions to ensure the quality of donations are maintained

4 Main duties Service Delivery 1. To carry out van duties including driving, collecting and delivering furniture 2. To arrange collections and deliveries 3. To load and unload the van 4. To sell store items to customers dealing with all aspects of the transaction 5. Ability to accurately handle and record cash transactions 6. To sort clean and repair donated items 7. Ability to assist in the lifting and carrying of furniture and other items Communication and Interpersonal Skills 1. To ensure that a high standard of customer service is maintained at all times 2. Present a positive and professional image when dealing with customers and potential customers 3. To answer the telephone and respond to customer queries 4. To recognise and maintain appropriate professional boundaries and relationships Internal Processes and Systems 1. After receiving required training, to carry out and record Portable Appliance Testing (PAT) of electrical items 2. To record, display and price incoming stock within agreed guidelines 3. To help to ensure the health and safety of staff, volunteers and members of the public 4. To work within safety guidelines e.g. Fire regulations, manual handling 5. To meet all agreed team gift aid targets General 1. To maintain key relationships to high standards at all times 2. To undertake personal development and attend any relevant training 3. To undertake such other duties as may be delegated or assigned commensurate with the level of grading and role of the post 4. To abide by The Benjamin Foundation policies and procedures The Benjamin Foundation fully embeds the Nurtured Heart Approach in all that it does and staff will adopt this approach as part of their practice. The Benjamin Foundation reserves the right to alter the content of this job description following consultation, to reflect changes to the job or services provided without altering the general character or level of responsibility. This post is subject to a full and satisfactory DBS disclosure. Name of Job Holder: Signed Job Holder: Name of Line Manager: Signed Line Manager: Date: Date:

5 Re-Use Van Driver / Retail Assistant Person Specification Criteria Details ssential Desirable Assessed Qualifications Full clean driving licence Document Check xperience xperience of working in a customer facing environment D Application Knowledge & Skills Personal Qualities xperience of van driving or a similar occupation Application Form Ability to handle physically demanding work Application Form Basic knowledge of furniture & D Application Form furniture repair/restoration Knowledge of the Central Norfolk area D An interest in the aims of Social D Application Form nterprises and the Voluntary Sector Physically fit as this role includes manual handling An ability to communicate clearly and effectively via telephone and face to face, dealing with a range of issues The personality and ability to relate to customers from a range of backgrounds Determination and enthusiasm to provide a high quality of service Being able to confidently make decisions regarding day to day matter working within clear guidelines The ability to work effectively as an individual or as part of a team Honesty, fairness and commitment Hard working, flexible and able to demonstrate common sense The ability to work to ensure the safety of team member and customers The ability to work under pressure Attention to detail in selecting stock and completing paperwork In general good health and free from any medical condition that will prevent the full remit of the role being carried out Application Form

6 Additional An interest in the long term development of the service D The willingness to contribute to the wider Benjamin Foundation success story Commitment to equality and diversity policy of The Benjamin Foundation A willingness to undertake training appropriate to the post A sense of humour