POSITION DESCRIPTION: Workforce Consultant. Role title: Workforce Consultant. Position details.

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1 Role title: About Health and Community Services Workforce Council The Health and Community Services Workforce Council leads and delivers workforce research, strategy and capability to position our workforce to be strong and sustainable and to make a tangible difference for the people they serve. For more than 25 years, we have worked closely with industry, government and the community as a peak body. With a focus on reconciliation and inclusion, we work collaboratively with Aboriginal and Torres Strait Islander Elders and community members to deliver unique and comprehensive strategies that support organisations to reflect the cultural context in which they operate. Our aim is to innovate and deliver services which enable workforces to be well researched, well informed, well planned, well developed, well connected and well resourced to perform. Our services include: Industry representation on workforce Research and analysis Workforce strategy Workforce capability. Position details Role title: Industrial instrument: Health and Community Services Workforce Level: PO1 Council Inc. Enterprise Agreement 2016 Reports to: Manager Workforce Services/Manager Policy and Development Location: Brisbane Page 1

2 Position purpose Work under minimal supervision to undertake the delivery of organisation products and services to achieve organisational outcomes and priorities. This may include: managing discrete projects; facilitating small and large groups; undertaking consultancy services; providing telephone advice and support services; development of training resources; and contract management for brokerage services. Key responsibilities and accountabilities Undertake and contribute to the design and delivery of workforce planning and development services to meet customer needs across the four arenas: o Industry representation on workforce o Research and analysis o Workforce strategy o Workforce capability. Engage with stakeholders and undertake research to identify industry needs. Design and deliver products and services that maximise participatory transformational learning. Apply project management tools and strategies to ensure high quality and efficient delivery of contracted products and services. Develop professional development and learning resources. Develop and maintain brokerage and partnership arrangements to support delivery of high quality services and products that meet industry and client needs. Develop and provide information, advice and support that meet client needs. Facilitate regional and sector consultations and engagement to support market intelligence, product development, service delivery and to build capacity. Evaluate the effectiveness of delivered products and services. Contribute to building a culture of collaboration in the organisation and across the health and community services industry whilst building and maintaining client relationships. Page 2

3 Skills, knowledge and experience In this type of role it is necessary to have some or all of the following: Demonstrated knowledge and understanding of the health and community services industry Sound knowledge and understanding of workforce planning and development Sound knowledge and understanding of training and education systems Demonstrated consultancy and facilitation knowledge and skills including for supporting learning outcomes High level of oral, written and interpersonal communication skills High level of customer service Business development Project management skills Ability to promote and influence individual and team reflective practice as part of professional development and continuous improvement Cultural capability Qualifications Relevant tertiary qualifications and/or relevant experience in health and community services or workforce planning and development. Individual capabilities Connecting with people is critical to the success of the Workforce Council. We work across the health and community services industries, engaging with individuals and service providers, organisations and government, leaders and industry participants so that people are connected, developed and supported. This approach is characterised by the following personal and professional capabilities which all employees are required to demonstrate and continuously develop: Collaboration that: Engenders a spirit of teamwork and trust when working with others internally and externally to achieve goals. Page 3

4 Takes personal responsibility to actively and positively promote and participate in the work of the organisation across the industries. Enables seamless access points into the organisation for external stakeholders. Working towards cultural capability that: Respects differences in all its forms. Adapts language to aid communication. Values and positively utilises diversity as a strength. Creativity and innovation that: Demonstrates initiative, enterprise and resilience by finding ways to work better and smarter. Generates, communicates and shares options and ideas for new and enhanced working practices. Opens to change and alternatives including the use of technology to assist our work. Encourages creativity and imagination in the workplace. Contributing to a learning environment that: Demonstrates reflective practices, taking personal responsibility for learning needs and professional development. Actively promotes and engages with a culture of continuous improvements identifying opportunities, developing ideas with others and assisting with the implementation of change. Contributes and adheres to organisational policies, procedures, and compliance with relevant legislation. Health and safety practice that: Supports an environment free from bullying and harassment. Takes responsibility for ensuring own safety and that of others through maintaining safe work practices. Page 4

5 Performance review and development In accordance with the Workforce Council s Organisation-Wide Learning Policy, a review of performance will be undertaken within the first 6 months and then at least every 12 months. This will include a review of performance against this position description and any other associated documentation. This position description serves to illustrate the scope and responsibilities of the position and is not intended to be an exhaustive list of duties. You will be expected to perform other job related tasks requested by management and as necessitated by the development of this role and the development of the business. APPROVED BY: CRAIG HODGES, CEO SIGNED: DATE REVIEWED: MAY 2018 Page 5