Course Catalogue & Schedule 2017

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Jacob Stafford
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1 Course Catalogue & Schedule 2017 Petrotech Training & Services

2 Forewords At Petrotech, we have established an organization comprising of well acclaimed professionals (Qualified Senior Consultants) with vast amount of experience in Oil, Gas & Petrochemical organizations in Middle East, especially in GCC. (QP & KNPC) The main objectives of our organization are, as follows: Training your staff to the best efficient methodology leading to better understanding of the process/equipment. Participants will benefit from in-depth training through well-designed courses, covering theory & practical application of the real work environment including troubleshooting of actual cases. Participants will be able to learn different approaches to run the plant safely, monitor the plant performance, troubleshoot plant problems, optimize the process from all aspects, reduce operating costs & thus improving profitability. We are confident that we are offering the best training at a very competitive price. Therefore, we seek a long term partnership for Manpower Development from entry level staff to experienced staff. This could be done via our standard or customized courses. Monir Abdel Samie Ahmed Chief Executive Officer (CEO)

3 Contents Page No. 1. Petrotech Profile 1 2. Operation Courses 4 3. Upstream Courses 5 4. Process Engineering Courses 5 5. Utility Courses 6 6. Oil Movement Courses 6 7. Operation Planning & Schedule Courses 6 8. Marine Courses 7 9. Laboratory Courses Mechanical Courses Maintenance Planning Courses Electrical Courses Instrumentation Courses API Courses ASME Courses Welding Courses Non-Destructive Testing Courses National Board of B & PV Courses General Inspection & Corrosion Courses Safety & Environment Courses 12

4 21. Contracts & Project Management Courses Administrative Courses Personal Development Courses Human Resources Courses Career Development Courses Sales & Marketing Courses Supervisors & Managers Courses Workplace Essentials Courses 17

5 Petrotech Profile Petrotech Company was established in 2015 to provide an integrated solution for Oil, Gas, Petrochemical & industrial sector, carrying a consolidated experience of hundreds of years in the field. Our Vision Our Vision is to become one of the best solution providers for Oil, Gas, Petrochemical & Industrial sector across all organization segments in Middle East & Far East. Our Mission To provide optimum integrated solution for the clients from the safety, technical & economical point of view. Values Service Excellence Collaboration as partners Entrepreneurial mindset Innovation Transparency Objectives All of our services are oriented to practical & real life approaches rather than theoretical ones, company consultants have vast experience and are closely working with renowned international professional associations and societies such as API, ASNT, NACE, AWS, CSWIP, ASME, etc. Core areas of business 1. For existing facility 1.1 Review the facility safety, operations, inspection & corrosion monitoring procedures. 1.2 Optimize the facility performance to reduce the operating cost & improve the profitability. 1.3 Perform troubleshooting via long or short term contract. 1.4 Train facility staff to improve the performance including technical & non-technical training. 1.5 Act as PCR (Plant Change Request) Committee for all modifications from feasibility study until commissioning. 1.6 Carrying out On job Training (OJT) 2. For new facility 2.1 PMC (Project Management Consultant) for any phase of a project or all project phases from feasibility studies until commissioning & performing test runs. 1

6 Competency based Assessment Approach Competency Based Assessment This novel approach allows you to identify skill gap of an employee that hinders his level of performance required in light of specified performance standards. An employee on his own can determine which training is required for skill development. The unit of progression in a competency based training system, is mastery of knowledge and skills and is learner focused. Two key components of competency-based training are: Skill a task or group of tasks performed to a specified level of proficiency which typically involves the manipulation of tools and equipment, or expertise that is knowledge or attitude-based. Competency a skill performed to a specified standard under specific conditions. Why Competency based Assessment The key to competency assessment is that it is based on actual skills and knowledge that an employee can demonstrate in the workplace. This is different to other approaches where there is no requirement to demonstrate knowledge and skills like approaches where people just answer questions as a test of their knowledge and skills. The problem with testing is that it doesn t guarantee that a person will be able to do something it just verifies that they know something. COMPETENCY ASSESSMENT FOR ORGANIZATION Your organization will benefit from increased productivity and profitability by ensuring employees have the capability to meet their objectives. More objective with assessment being carried out on the job. Training is only provided for areas identified as needing development. Reduced training costs because learning and development can occur on the job. You can create project teams of people with complementary skills. Competency data is the basis for dynamic succession planning. COMPETENCY ASSESSMENT FOR PEOPLE Self-driven process learning occurs at the person s own pace and on the job. Existing knowledge and prior learning are recognized. Competence is shown by being able to demonstrate skills. Fairer and more objective assessment. Builds knowledge and skills that are directly useful to the person in their job and for future roles. 2

7 Typical Competency Assessment Process 3

8 Operation Courses PT-01 Mechanical Completion, Pre-commissioning & Commissioning Doha PT-02 Gas Sweetening Doha PT-03 Natural Gas/Associated Gas Processing Doha 4 Start Date 8-Feb-17 1-Oct Jan-17 8-Oct Jan Oct-17 End Date 8-Feb-17 4-Oct Jan Oct Jan Oct-17 PT-04 Fluid Catalytic Cracking, Alkylation and MTBE Process Doha 16-Apr Apr-17 PT-05 Steam Turbines Operation & Troubleshooting Doha 10-Dec Dec-17 PT-06 Burner Management Systems Doha 12-Nov Nov-17 PT-07 Sulfur Recovery & Solidification Doha 22-Jan Oct Jan Oct-17 PT-08 Fundamentals of Corrosion & Corrosion Control (Process) Doha 5-Mar-17 9-Mar-17 PT-09 Advanced Corrosion Management (Process) Doha 12-Mar Mar-17 PT-10 Gas Plant Troubleshooting & Special Problems Doha 22-Oct Oct-17 PT-11 Basics of Petrochemical Industry Doha 19-Nov Nov-17 PT-12 Gas Processing Treatment & Sulfur Recovery Doha 6-Aug Aug-17 PT-13 Troubleshooting in Process Plant (1) Doha 19-Nov Nov-17 PT-14 Improving Profitability Doha 17-Dec Dec-17 PT-15 Planned Shut Down & Critical Activities, Isolation, Startup & Commissioning Doha 13-Aug Aug-17 PT-16 Advanced LPG, NGL & LNG Technology Doha 15-Oct Oct-17 RO-01 Oil Refining Technology Doha 8-Jan Nov Jan Nov-17 RO-02 Fired Heater Operation, Design and Maintenance Doha 19-Mar Mar-17 RO-03 Heat Transfer Equipment Operation, Design, Start-Up and Commissioning Doha 17-Sep Sep-17 RO-04 Naphtha Hydro-treating Technology Doha 1-Oct-17 4-Oct-17 RO-05 Oil Refinery Process for Operators Doha 29-Jan-17 5-Nov-17 1-Feb-17 8-Nov-17 RO-06 Continuous Catalyst Regeneration (CCR) Doha 8-Oct Oct-17 RO-07 Fundamental of Catalyst in Oil & Gas Industry Doha 14-May May-17 RO-08 MEROX Process & Technology Doha 21-May May-17 RO-09 C5-C6 Isomerization Process Operations Training Doha 15-Oct Oct-17 RO-10 OJT on C5-C6 Isomerization Process Doha 22-Oct Oct-17 RO-11 Hydrocarbon Losses Doha 29-Oct-17 1-Nov-17

9 RO-12 Furnaces: Safe Operation & Optimization Doha 29-Oct-17 1-Nov-17 RO-13 Basic Operation Principles Doha 8-Jan Jan Nov Nov-17 RO-14 Troubleshooting in Process Plants (2) Doha 10-Dec Dec-17 RO-15 Distillation Technology Doha 9-Apr Apr-17 Upstream Courses UC-01 Hydrocarbon Dew Pointing Doha 17-Dec Dec-17 UC-02 Natural Gas Dehydration & Sweetening Technology Doha 24-Dec Dec-17 Process Engineering Courses PE-01 Pressure Safety Relief Devices, Design, Operation & Troubleshooting (API 520/521/526) Doha Start Date 29-Jan-17 3-Dec-17 End Date 1-Feb-17 6-Dec-17 PE-02 Aspen Hysys Simulation Doha 19-Mar Mar-17 PE-03 Fundamentals of Equipment Selection & Sizing Doha 2-Apr-17 6-Apr-17 PE-04 Flare & Valuable Gases Recovery System Doha 10-Sep Sep-17 PE-05 Piping & Pipelines Network Design, Optimization & Simulation Doha 9-Apr Apr-17 5-Feb-17 8-Feb-17 PE-06 Towers Internal Doha 10-Dec Dec-17 5

10 Utility Courses UA-01 Boiler Water Treatment Doha 12-Feb Feb Dec Dec-17 UA-02 Cooling Water Treatment Doha 5-Mar-17 8-Mar-17 UA-03 Waste Water Treatment Doha 2-Apr-17 5-Apr-17 UA-04 Water Treatment Technology Doha 7-May May-17 UA-05 Boilers Technology Doha 1-Oct-17 4-Oct-17 UA-06 Steam Systems Doha 5-Nov-17 8-Nov-17 Oil Movement Courses OM-01 Oil Movement, Storage & Troubleshooting Doha 29-Jan-17 1-Feb-17 3-Dec-17 6-Dec-17 Operation Planning & Schedule Courses OP-01 Production Planning and Scheduling of Refinery Operations Doha 15-Jan Jan Dec Dec-17 OP-02 Oil Refinery LP Modelling & Economics Doha 12-Mar Mar-17 OP-03 Refinery-Petrochemical Integration & Economics Doha 30-Apr-17 4-May-17 OP-04 Refinery Economics Doha 7-May May-17 6

11 Marine Courses Start Date End Date MG-01 Ship Calculations and Documents Doha 17-Sep Sep-17 MG-02 Marine Management & Loss Control Doha 8-Oct Oct-17 MG-03 Unload Marine Operation Doha 15-Oct Oct-17 MG-04 Gas Carrier(Transition, Transportation & Loss Control for Propane, Butane & LNG) Doha 12-Nov Nov-17 MG-05 Oil Spill Doha 17-Dec Dec-17 MG-06 Safety Management of Marine Terminal Oil / Gas Tankers Doha 5-Feb Dec-17 8-Feb Dec-17 Laboratory Courses Start Date End Date LAB-01 Test Methods for Crude Oil and Petroleum Products Doha 2-Apr-17 5-Apr-17 LAB-02 Water Analysis in Petroleum Industry Doha 9-Apr Apr-17 LAB-03 Laboratory Skills Doha LAB-04 Quality Management System(QMS) Lead Auditor Course with Specific Reference ISO/IEC Feb-17 1-Oct-17 8-Feb-17 4-Oct-17 Doha 12-Mar Mar-17 LAB-05 Leadership Management and Supervisory Doha 7-May May-17 LAB-06 Introduction Program for the requirements of ISO Doha 5-Mar-17 8-Mar-17 LAB-07 Good Laboratory Practice Doha LAB-08 Modern Laboratory Management Doha LAB-09 Principles of Analytical Chemistry in Various Industries and Environmental Measurements LAB-10 Modern Laboratory Safety & Health (LSH) Doha 15-Jan-17 8-Oct Jan Oct Jan Oct Jan Oct-17 Doha 14-May May Feb Oct Feb Oct-17 7

12 Mechanical Courses MC1 Basic Hydraulic Systems Doha 10-Dec Dec-17 MC2 Basic Mechanical Engineering Doha 5-Apr-17 7-Apr-17 MM-01 Compressors Technology Doha 22-Jan Jan Oct-17 1-Nov-17 MM-02 Pumps Technology for Mechanical Engineer Doha 5-Mar-17 8-Mar-17 MM-03 Pumps Technology for Mechanical Technician Doha 12-Mar Mar-17 MM-04 Pumps Technology for Operation Engineer Doha 9-Apr Apr-17 MM-05 Pumps Technology for Operation Technician Doha 16-Apr Apr-17 MM-06 Fire Pumps Doha 7-May May-17 Maintenance Planning Courses MP-01 Plant Shutdown & Turnaround Management Doha 19-Mar Mar-17 MP-02 Maintenance Planning, CMMS & Reliability Doha 23-Apr Apr-17 Electrical Courses EC-01 Electrical Distribution Equipment Operation & Maintenance Doha EC-02 EC-03 Electrical Equipment & Control Systems: Commissioning, Testing & Start-up of Electrical Systems Starting Methods for Induction Motors, Applications and Power Saving Doha Doha EC-04 Uninterruptible Power Supplies (UPS) Doha 8-Jan Jan-17 1-Oct-17 4-Oct Jan Jan-17 8-Oct Oct Feb Feb Oct Oct Jan Jan Oct Oct-17 8

13 EC-05 Power Factor Improvement Doha 5-Mar-17 8-Mar-17 EC-06 Protection of Electrical Power System (Basic Level ) Doha 2-Apr-17 5-Apr-17 EC-07 Protection of Electrical Power System (Advanced Level ) Doha 9-Apr Apr-17 EC-08 EC-09 Practical Troubleshooting of Electrical Equipment and Control Circuits Transformer Operational Principles, Selection & Troubleshooting Doha 7-May May-17 Doha 14-May May-17 Instrumentation Courses INS-01 Sizing, Selection &Applying Control Valves Doha INS-02 Safety Instrumented Systems & Emergency Shutdown Systems (ESD) for Process Industries Doha INS-03 Instrumentation Systems Maintenance & Troubleshooting Doha Start Date 8-Jan-17 5-Nov-17 5-Feb Nov Feb Nov-17 End Date 11-Jan-17 8-Nov-17 8-Feb Nov Feb Nov-17 INS-04 Programmable Logic Control(PLC)-Basic Course Doha 5-Mar-17 8-Mar-17 INS-05 Programmable Logic Control(PLC)-Advanced Course Doha 12-Mar Mar-17 INS-06 Fire & Gas Detection Systems Doha 19-Mar Mar-17 API Courses AP-01 AP-02 AP-03 API 510 (Preparatory Course for API 510 Authorized Pressure Vessel Inspector Examination Certification) + Exam API 570 (Preparatory Course for API 570 Authorized piping Inspector Examination Certification) + Exam API 653 (Preparatory Course for API 653 Authorized Above ground Storage Tank Inspector Examination Certification) + Exam 9 Doha Doha Doha AP-04 API TES - Tank Entry Supervisor + Exam Doha Start Date 15-Jan-17 5-Nov Jan Nov Feb-17 3-Dec Feb Dec-17 End Date 24-Jan Dec Jan Nov Feb-17 7-Dec-17 1-Mar Dec-17 AP-05 API Pipeline Inspector + Exam Doha 19-Mar Mar-17 AP-06 API Corrosion and Materials Professional + Exam Doha 26-Mar Mar-17

14 AP-07 API Welding Inspection and Metallurgy Professional + Exam Doha 16-Apr Apr-17 AP-08 API Risk Based Inspection Professional + Exam Doha 5-Nov-17 9-Nov-17 AP-09 API Refractory Personnel + Exam Doha 12-Nov Nov-17 AP-10 API SIFE - Source Inspector Fixed Equipment + Exam Doha 3-Dec-17 6-Dec-17 AP-11 API Fitness For Service Doha 10-Dec Dec-17 ASME Courses AS-01 ASME Section I, Power Boilers Doha AS-02 ASME Section IV, Heating Boilers Doha AS-03 ASME Section V, Non-Destructive Examination Doha AS-04 ASME Section VIII, Div. 1, Pressure Vessels Doha 1-Jan-17 3-Jan Oct Oct-17 8-Jan Jan Oct Oct-17 5-Feb-17 7-Feb Nov Nov Feb Feb Nov Nov-17 AS-05 ASME Section IX, Welding and Brazing Qualifications Doha 5-Mar-17 7-Mar-17 AS-06 ASME B31.1, Power Piping Doha 12-Mar Mar-17 AS-07 ASME B31.3, Process Piping Doha 22-Jan Jan-17 3-Dec-17 5-Dec-17 Welding Courses WD-01 AWS/CWI- Certified Welding Inspector + Exam Doha 19-Nov Nov-17 WD-02 Certified Welding Sales Representative + Exam Doha 26-Nov Nov-17 WD-03 Welding Fundamentals Doha 17-Dec Dec-17 WD-04 Fabrication Math Doha 24-Dec Dec-18 WD-05 Metallurgy For the Non-Metallurgist Doha 8-Jan Jan Oct Oct-17 WD-06 Safety in Welding Doha 12-Feb Feb-17 5-Nov-17 6-Nov-17 10

15 WD-07 Understanding Welding Symbols Doha 12-Mar Mar-17 WD-08 Economics of Welding Doha 2-Apr-17 3-Apr-17 WD-09 Science of Non-Destructive Testing Doha 9-Apr Apr-17 Non-Destructive Testing Courses AN-01 ASNT Level I & II in Visual Inspection (VT) + Exam Doha AN-02 ASNT Level I & II in Radiographic Testing (RT) + Exam Doha AN-03 ASNT Level I & II Ultrasonic Testing (UT) + Exam Doha AN-04 ASNT Level I & II in Magnetic Particle Testing (MT) + Exam Doha Start Date 1-Jan-17 3-Dec-17 8-Jan Nov-17 5-Feb Nov Feb Nov-17 End Date 5-Jan-17 7-Dec Jan Nov-17 9-Feb Nov Feb Nov-17 AN-05 ASNT Level I & II in Dye Penetrant Testing (PT) + Exam Doha 5-Mar-17 9-Mar-17 National Board of B & PV Courses NB-01 National Board Inspection Code, Part 1, Installation Doha NB-02 National Board Inspection Code, Part 2, Inspection Doha NB-03 National Board Inspection Code, Part 3, Repairs and Alterations Doha NB-04 Operation, Installation & Inspection of Pressure Relief Devices + Exam Doha 15-Jan Jan Nov Nov Jan Jan Nov Nov Feb Feb Nov Nov Feb Feb Dec Dec-17 11

16 General Inspection & Corrosion Courses GIC-01 Pressure Relief Devices Integrity Management System Doha 1-Jan-17 3-Jan Oct Oct-17 GIC-02 Piping Integrity Management System Doha 8-Jan Jan Oct Oct-17 GIC-03 Pressure Vessel Integrity Management System Doha 5-Feb-17 7-Feb Oct Oct-17 GIC-04 Fundamentals of Failure Analysis Doha 12-Feb Feb-17 5-Nov-17 7-Nov-17 GIC-05 Fundamentals of Corrosion Doha 19-Mar Mar-17 GIC-06 Pressure Vessel Installation, Operation, Inspection & Repair Doha 26-Mar Mar-17 GIC-07 Heat Exchanger Installation, Operation, Inspection & Repair Doha 9-Apr Apr-17 Safety & Environment Courses 12 Start Date End Date SE-01 Risk Assessment and Management Doha 5-Mar-17 8-Mar-17 SE-02 Safety Management through Behavior Change Doha 12-Mar Mar-17 SE-03 Monitoring and Auditing Safety Performance Doha 9-Apr Apr-17 SE-04 Process Safety Management Doha 16-Apr Apr-17 SE-05 HSE Incident, Near Miss Reporting and Incident-Accident Investigation Doha 7-May May-17 SE-06 Safety in Maintenance and Construction Works Doha 14-May May-17 SE-07 Safety Golden Rules for Work Doha 22-Jan-17 1-Oct Jan-17 4-Oct-17 SE-08 Behavioral Safety and Securing of Working Environment Doha 17-Sep Sep-17 SE-09 Hazardous Area Classification Doha 24-Sep Sep-17 SE-10 Hazard Communication Doha 8-Oct Oct-17 SE-11 Preventing Human Error Doha 15-Oct Oct-17 SE-12 Hazard Identification & Risk Assessment Doha 22-Oct Oct-17 SE-13 Environmental Impact Assessment (EIA) Doha 5-Nov-17 8-Nov-17

17 SE-14 Pollution Prevention in Petroleum Refinery Doha 12-Nov Nov-17 SE-15 Hazardous Waste in Petroleum Industry Doha 19-Nov Nov-17 SE-16 Solid Waste Management Doha 26-Nov Nov-17 SE-17 HAZOP & HAZOP Applications ( Lev.1) Doha 3-Dec-17 6-Dec-17 SE-18 HAZOP Practical Study Lev.2 Doha 10-Dec Dec-17 SE-19 Crisis Management Doha 29-Jan-17 1-Feb-17 8-Oct Oct-17 SE-20 Incident Investigation Doha 24-Dec Dec-17 SE-21 Fire Protection for Operation (Theoretical) Doha 21-May May-17 SE-22 Fire and Explosion Management systems Doha 1-Oct-17 4-Oct-17 SE-23 Fundamentals of Process Hazard analysis PHA Doha 29-Oct-17 1-Nov-17 SE-24 Fall Protection Doha 5-Feb-17 8-Feb Oct Oct-17 SE-25 Process Safety in Oil & Gas Industry Doha 12-Feb Feb Oct Oct-17 SE-26 HAZOP Leader (Awareness) Doha 17-Dec Dec-17 SE-27 Fire Prevention and Control Doha 22-Jan Jan Oct-17 1-Nov-17 SE-28 Loss Prevention Engineering Doha 5-Nov-17 8-Nov-17 Contracts & Project Management Courses CPE-01 Drafting Invitation to Bid for Mega Projects Doha 7-May-17 9-May-17 CPE-02 Model of Contracts Doha 1-Oct-17 3-Oct-17 CPE-03 Contracts Negotiations Doha 3-Dec-17 5-Dec-17 13

18 Administrative Skills Courses i Duration (Days) AdS1 Administrative Support 3 AdS2 Basic Bookkeeping 3 AdS3 Business Writing 3 AdS4 Collaborative Business Writing 3 AdS5 Executive & Personal Assistants 3 AdS6 Meeting Management 3 AdS7 Organizational Skills 3 AdS8 Social Media in the Workplace 3 AdS9 Supply Chain Management 3 Personal Development Courses Duration (Days) PD1 Anger Management 3 PD2 Attention Management 3 PD3 Being a Likable Boss 3 PD4 Critical Thinking 3 PD5 Emotional Intelligence 3 PD6 Goal Setting & Getting Things Done 3 PD7 Improving Mindfulness 3 PD8 Increasing Your Happiness 3 PD9 Job Search Skills 3 PD10 Managing Workplace Anxiety 3 PD11 Personal Productivity 3 PD12 Public Speaking 3 PD13 Social Intelligence 3 PD14 Social Learning 3 PD15 Stress Management 3 PD16 Work-Life Balance 3 14

19 Human Resources Courses Duration (Days) HR1 Business Succession Planning 3 HR2 Developing a Lunch & Learn 3 HR3 Employee Onboarding 3 HR4 Employee Recruitment 3 HR5 Generation Gaps 3 HR6 Health & Wellness at Work 3 HR7 Hiring Strategies 3 HR8 Human Resource Management 3 HR9 Measuring Results From Training 3 HR10 Millennial Onboarding 3 HR11 Talent Management 3 HR12 Train the Trainer 3 HR13 Workplace Diversity 3 HR14 Workplace Harassment 3 HR15 Workplace Violence 3 Career Development Courses 15 Duration (Days) CD1 10 Soft Skills You Need 3 CD2 Assertiveness & Self Confidence 3 CD3 Communication Strategies 3 CD4 Creative Problem Solving 3 CD5 Developing Creativity 3 CD6 Digital Citizenship 3 CD7 Entrepreneurship 3 CD8 Interpersonal Skills 3 CD9 Negotiation Skills 3 CD10 Personal Branding 3 CD11 Project Management 3 CD12 Telework & Telecommuting 3 CD13 Time Management 3

20 Sales & Marketing Courses Duration (Days) SM1 Body Language Basics 3 SM2 Call Center Training 3 SM3 Creating Great Webinar 3 SM4 Employee Recognition 3 SM5 Internet Marketing Fundamentals 3 SM6 Marketing Basics 3 SM7 Media & Public Relations 3 SM8 Overcoming Sales Objectives 3 SM9 Presentation Skills 3 SM10 Proposal Writing 3 SM11 Sales Fundamentals 3 SM12 Trade Show Staff Training 3 Supervisors & Managers Courses Duration (Days) SMg1 Budget & Financial Reports 3 SMg2 Coaching & Mentoring 3 SMg3 Developing New Managers 3 SMg4 Employee Motivation 3 SMg5 Facilitation Skills 3 SMg6 Knowledge Management 3 SMg7 Leadership & Influence 3 SMg8 Lean Process & Six Sigma 3 SMg9 Manager Management 3 SMg10 Middle Manager 3 SMg11 Office Politics for Managers 3 SMg12 Performance Management 3 SMg13 Supervising Others 3 SMg14 Virtual Team Building & Management 3 16

21 Workplace Essentials Courses Duration (Days) WE1 Appreciative Inquiry 3 WE2 Business Acumen 3 WE3 Business Ethics 3 WE4 Business Etiquette 3 WE5 Change Management 3 WE6 Civility in the Workplace 3 WE7 Conflict Resolution 3 WE8 Customer Service 3 WE9 Delivering Constructive Criticism 3 WE10 Developing Corporate Behavior 3 WE11 Handling a Difficult Customer 3 WE12 Risk Assessment & Management 3 WE13 Safety in the Workplace 3 WE14 Team Building for Managers 3 WE15 Teamwork & Teambuilding 3 i Above Details will be finalized according to the agreement with the client. 17

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TrainiNg Plan. 22 Years of Excellence. Global Provision of Corporate Training. Scan to Download Latest Training Plan ISO 29990 ISO 9001:2015 Certified ISO 29990:2010 Certified ISO 29990 04-JAN-17 Global Provision of Corporate Training 2018 TrainiNg Plan www.euromatech.com Scan to Download Latest Training Plan Committed to Delivering