Casual Hospitality Supervisor Palace Theatre

Transcription

1 Casual Hospitality Supervisor Palace Theatre Job Description Person Specification April 2018 southendtheatres.org.uk hqtheatres.com The UK s premier provider of live entertainment and hospitality

2 Supervisor JOB DESCRIPTION INTRODUCTION HQ Theatres & Hospitality (HQT&H) is a division of Qdos Entertainment Ltd. Qdos Entertainment is wholly owned by husband and wife entrepreneurs, Nick & Sandra Thomas. Nick created Qdos Entertainment in 1999, and remains Chairman of the company, which is now one of the largest, broad-based entertainment Groups in Europe. Rooted in family entertainment and traditional values, Qdos Entertainment has grown both organically and through a steady buy & build strategy, by acquiring businesses that complement the original model, managed by a highly experienced management team. Qdos Entertainment, via its wholly owned subsidiary HQ Theatres & Hospitality, has a proven track record of successfully managing and operating theatres and other cultural venues, and is the UK s second-largest regional theatre and concert hall operator. The current portfolio of 11 venues include: The Cliffs Pavilion, Southend; The Palace Theatre, Westcliff; G Live, Guildford; The Lyceum Theatre, Crewe; Wycombe Swan, High Wycombe; The Wyvern Theatre, Swindon; The Arts Centre, Swindon; The Beck Theatre, Hayes; The White Rock Theatre, Hastings; The Orchard Theatre, Dartford, The Colosseum, Watford, and from April 2016 The Churchill Theatre, Bromley. The Company also operates an extensive range of hospitality and accommodation environments, including restaurants, cafés, bars, coffee shops and boutique hotel rooms under the brand HQ Collection. The company s freehold restaurants and accommodation businesses include the award-winning Copper Horse Restaurant and Cottages; The Mayfield Pub, Carvery and Rooms in Seamer and The Plough Pub, Restaurant & Rooms in Scalby, near Scarborough. SENIOR MANAGEMENT STRUCTURE Chairman: Nick Thomas Chief Financial Officer: Jim Parry Chief Executive Officer, HQT&H: Julian Russell Group Marketing Director: Chris McGuigan Operations Director, HQT&H: Alvin Hargreaves Southend Theatres Ltd. is managed by the Theatre Director, Ellen McPhillips LOCATION OF BUSINESS HQ Theatres & Hospitality Limited has its headquarters office in Drury Lane, London. The post holder will be based at the Palace Theatre. The post holder s approved travel and other out-ofpocket associated costs will be reimbursed. EQUALITY OF OPPORTUNITY Qdos Entertainment Limited is committed to being an equal opportunities employer. The aim is to ensure that all employees are treated equally and are employed solely on the basis of their ability and potential to do the job, regardless of their race, colour, gender, sexuality, disability, age, religion or beliefs. 1

3 Supervisor JOB DESCRIPTION REPORTING Hospitality Supervisors report to the Hospitality Operations Manager, Bars Manager or Restaurant Manager or Front of House Manager as applicable, according to department of work. PURPOSE OF THE POST In conjunction with the Hospitality Managers and Team Leaders, uphold the conditions of the Theatre Licenses. Assist in delivering an efficient conference, banqueting, bars and restaurant operation, ensuring set standards are achieved and maintained. Take a proactive involvement on a daily basis in the planning implementation and development of all hospitality services. ACCOUNTABILITIES Key Accountabilities of the Post are to: 1. Assist the Hospitality Management, Front of House Management and Team Leaders in planning, organising and co-ordinating the Foyer Bar and theatre shop. 2. Assist the Hospitality Management, Front of House Management and Team Leaders in the induction and training of all hospitality staff to meet the required standards of service. 3. Supervise and assist in: (a) Stock taking of liquor on a weekly basis (a) Promoting good customer and staff relations (b) Prompt and accurate service of liquor, beverages and bar food (c) Correct Mise-en-place before and after each service (d) Achieving and maintaining high standards of cleanliness, comfort and maintenance (e) Delivering pre-service briefings to all staff, emphasising particular show or event requirements and special promotions. 4. Assist in the smooth operation and control of all beers, wines and spirits service as required. 5. Ensure all liquor, beverages and food are correctly charged for, that monies are handled and recorded correctly in line with financial and other guidelines. 6. Maintain total security of liquor and food stock. 7. Put forward new ideas for discussion to help improve HQ Hospitality s service and efficiency 8. Attend weekly hospitality management team meetings and other meetings as required, ensuring assigned activities are completed in a timely and effective manner. 2

4 9. Take total operational responsibility of duties delegated by the management team and Team Leaders and ensure effective communication between management and staff at all times. 10. Ensure compliance with all food hygiene and liquor license legislation. 11. Assist with food costing exercises as required. 12. Ensure correct close down procedures are adhered to at the end of each shift, with particular emphasis on liquor stock. 13. Assist at outside catering events as required. 14. To follow all company cash handling procedures as instructed by management. OTHER DUTIES AND RESPONSIBILITIES 1. The post holder will undertake training and development as appropriate and keep apprised of developments in his/her field of expertise. 2. The post holder will carry out any other duties as appropriate to the post and as requested by Hospitality and Theatre management and/or Board. 3

5 Supervisor PERSON SPECIFICATION This role requires the successful candidate to be a well presented professional with proven hospitality service experience. Hands on bar and service experience in a busy environment. A proven track record of delivering high standards of service and presentation. Previous experience in a banqueting environment (preferable). Excellent interpersonal skills. Highly presentable with a pro-active approach to maintaining excellent customer service. A flexible attitude and hands on approach towards business requirements and duties. A proven ability to work effectively in a multi-tasking environment. The ability to manage a team in a supervisory capacity. Previous supervisory or team leader experience (preferable). An empathy with the arts (preferable). Able to work evenings, weekends and Bank Holidays as required. 4

6 Casual Hospitality Supervisor Palace Theatre Job Description Person Specification I acknowledge receipt of, and confirm my agreement to, carry out the duties described in the attached job description. I understand it is current at the date shown and that, in consultation with me, it is liable to variation by management to reflect or anticipate changes in, or to, the job. Signed Date [Post Holder] Signed Date [for and on behalf of HQ Hospitality Ltd.] April