Vendor On-Boarding Introduction

Transcription

1 Vendr On-Barding Intrductin

2 TABLE OF CONTENTS Welcme New Vendr Checklist Tradestne Overview Tradestne PLM System Navigating Tradestne Queries Wrking with URBN Surcing - & In-Huse Design Order f Business What t Expect Anthrplgie / Urban Order f Business What t Expect Free Peple Retail / Whlesale Sample Prcedure TOP f Prductin Sample Requirements Merchandise Samples Anthrplgie / Free Peple / Urban Prduct Marking and Labeling Prduct Marking Apparel Prduct Marking Examples 2

3 TABLE OF CONTENTS - CONTINUED Price Ticket / Sku Label Placement Price ticket / Sku Label Placement Examples Packing, Shipping, Ruting, Regulatry, and Payment Prcedures Packing Prcedures Ruting Shipments Regulatry Prcedures Scial Cmpliance Custms Cmpliance Getting Paid - Dmestic Getting Paid - Internatinal UK Vendr On-barding Addendum Key Requirements Cntacts 3

4 WELCOME! Welcme t URBN! We re excited t be wrking with yu and lk frward t ur partnership. This dcument will prvide much f the infrmatin yu ll need t get started as a vendr with URBN. We ve fcused n the mst imprtant aspects f wrking with URBN. Yu will als find mre detailed infrmatin n the vendr web-site at The website will always be updated with the mst recent infrmatin and requirements, s be sure t check back when yu receive ur update ntificatins, and thrugh cmmunicatins with yur buying and prductin partners. This dcument will prvide yu with a high level verview n the fllwing key areas. Please be sure t familiarize yurself with this infrmatin. Registratin Order f Business: What t expect Tradestne PLM / PO management system Ticketing / Labeling Ruting / Shipping Payment Yur first channel f cmmunicatin is the Vendr Relatins team, at vendrrelatins@urbn.cm Failure t cmply with URBN s requirements may result in a chargeback 4

5 NEW VENDOR CHECKLIST Visit Tradestne t register as a vendr Receive vendr ID number Register with FineLine r Checknet t start receiving POs and price tickets 1. Yu will be issued a temprary lg-in t access Tradestne ur PO management system. Lg-in t t register as an URBN vendr. Fllw the designated links t prvide pertinent cmpany and banking infrmatin, which will enable yu t receive yur vendr identificatin number via within 48 hurs. Yu will be required t read and accept ur terms f purchase as well as ther agreements prir t registering. Cde f Cnduct Terms f Purchase Agreement Plicies & Prcedures Uzbekistan Cttn Plicy U.S. Freign Crrupt Practices Act, The U.K. Bribery Act, and Anti-Bribery Laws and Regulatins 2. Once yu have received yur vendr ID number, register with FineLine ( OR CheckNet ( CheckNet and FineLine are URBN s third-party prviders f price tickets and labels (yu nly need t register with ne). If a PO is issued befre yu have registered with FineLine r CheckNet, it will nt be received crrectly. Shuld delays result frm this, yu may be held respnsible. Yu are nt permitted t print yur wn price tickets. T register with FineLine, click int the FastTrak lgin and select Register. FineLine will yu yur lg-in infrmatin within a few days. T register with CheckNet, click Apply fr New Accunt. CheckNet will yu yur lgin infrmatin within a few days. 5

6 NEW VENDOR CHECKLIST Lgin t Tradestne t start managing business Familiarize yurself with urbnvendr.cm fr pertinent prcedures 3. Tradestne is the nline platfrm used fr PLM Management. Lg-in t Tradestne at Access the site using the username and passwrd prvided by the Vendr Relatins team. 4. Familiarize yurself with the cntents f urbnvendr.cm. The vendr guides are brken int separate sectins n the main menu. In particular, make sure yu review the fllwing sectins : Prduct Marking Ticketing and Labeling Packing Infrmatin Shipping and Ruting Billing Prcedures 6

7 Tradestne Overview

8 TRADESTONE PLM SYSTEM This dcument has high level infrmatin abut using Tradestne; fr mre detailed infrmatin please refer t the Tradestne Manual n the URBN vendr website. Tradestne is URBN s Prduct Lifecycle Management (PLM) system. It is critical t yur success that yu becme familiar with hw t use Tradestne effectively. Yu will use Tradestne t: 1. Receive tech packs, fit cmments, and design apprvals 2. D all csting/prduct wrk 3. Review and accept cmmit t purchase, triggering the start f prductin. Receive PO, which will detail ship t lcatin, size breaks, clr assrtment, and functin as electrnic instructin t price ticket prviders 4. Cmmunicate deadlines arund time and actin 5. Enter the prduct s cuntry f rigin 6. Enter the prduct s custms descriptin 7. Create and print packing lists 8. Print cartn labels 9. Send ASN (Advanced Shipping Ntice) 10. Send and Print cmmercial invices Failure t cmply with Tradestne requirements may result in a chargeback 8

9 NAVIGATING TRADESTONE QUERIES ORDER MANAGEMENT 9

10 NAVIGATING TRADESTONE QUERIES CUSTOMS AND PACKING LISTS 10

11 Wrking with URBN Surcing & In-Huse Design

12 ORDER OF BUSINESS: WHAT TO EXPECT ANTHROPOLOGIE/URBAN OUTFITTERS Pre- Develpment Vendr Tasks Sketch Review Vendr Tasks Finalizatin Preintent t buy PO Hand-ff Vendr Tasks Surcing team cmmunicates seasnal calendar Raw Material develpment begins Design and surcing send ut mcks and artwrks Trim develpment begins Draped samples are made at Hme Office Receive and review tech packs with price targets Wrk thrugh csting challenges with surcing team Make and send samples and mcks in keeping with design visin Cmmunicate csting Send preprts t surcing fr apprval Early Set-Up preprts are reviewed New ideas presented Additinal tech packs submitted fr any new styles added Submit meeting samples (typically first r secnd prt n a style) Submit csts and prductin lead-times t surcing team via Tradestne ffer Finalizatin csts are assessed by surcing team Lead-times are reviewed by prductin teams Meeting samples are presented t buyers and management Surcing will cmmunicate cst challenges and any style rewrks, r an early cmmit t purchase Target units are passed frm the buying team t the surcing team Final cst negtiatins are cnfirmed Cmmit t purchase is issued t vendrs frm the Prductin teams Late add and chase styles are reviewed at this meeting and put int wrk fr quick delivery Accept cmmit t PO with cnfirmed cst Define remaining T&A deadlines 12

13 ORDER OF BUSINESS: WHAT TO EXPECT FREE PEOPLE RETAIL/WHOLESALE Pre- Develp ment Sketch Review Vendr Tasks MSR: Mnthly Style Review Vendr Tasks FP Whlsl SMS x date/pre- Shw Recap N G Whlsl Only Surcing team cmmunicates key calendar dates Raw material develpment begins Trim develpment begins LP received and reviewed Design and surcing teams review new design sketches fr develpment Merch advised retail and prjected units Design and tech set up tech packs and submit t vendrs Targets are prepared by prduct develpment Crss functinal cst meeting with PD, Design, and merch t identify and slve styles that are cst cncerns Receive and review tech packs with price targets Wrk thrugh csting challenges with surcing team 1 week frm tech pack receive and review Make and send samples and mcks in accrdance with design visin Early Set-Up preprts are reviewed with time and csting New ideas presented fr LA styles Additinal tech packs submitted fr any LA styles Same as Sketch Review steps fr all LA styles SMS assrtments sent t vendrs t start SMS Receive and review tech packs fr LA styles with price targets Make and send SMS samples Salesman Samples (SMS) presented and distributed t natinal sales staff fr selling Cmplete line is presented t the NY shwrm team with delivery and cst inf; Styles may be added r drpped at this meeting Finalize csting Brand will then g On Sale with delivery Review rerder units and any updates t quantity based n initial selling Create initial buy rll Rll Alpha % 13 Callut any delivery cncerns and strategy

14 Sample Prcedures

15 TOP OF PRODUCTION (TOP) SENDING REQUIREMENTS TOPs need t be sent tw weeks prir t ship date (r as sn as prductin cycle allws) All TOPs are sent t Prductin Garment testing sent t Tech Team is due by the time TOPs are sent t Prductin. See sectin VI in URBN Technical Manual: Blue TOP tag is t be used n all samples NO STYLE MAY BE SHIPPED WITHOUT TOP APPROVAL TOP Apprval will be given by Surcing Team Fr New Orders: 3 pieces Size: Anthr: Size Small / 6 FP: Size Small / 6 UOM: Size Medium / 32 UOW: Size Medium / 6 TOPs can be sent in any clr frm bulk prductin Yu d nt need t send TOPs fr each clr Fr Rerders: Discuss as needed with Surcing Team 15

16 MERCHANDISING SAMPLES ANTHROPOLOGIE Prt & Meeting Samples Pre Cmmit t purchase 1 pc per style per clr as requested by Prduct develpment Size Small r size 6 Press Samples Pst Cmmit t purchase 1 pc per clr, per style, 2 pieces if UK is purchased Size Small, r size 6, sent t Hme Office Sales Samples Web and Catalg Samples Pst Cmmit t purchase 1 pc per clr, per style Size Small, r size 6, sent t Hme Office Pst Cmmit / Bulk materials 2 pc per clr per style Size Small send t Hme Office Due date depends n transit mde. These due dates are given by Prductin. Must be true representatin f bulk fabric, trims, and fit apprval 16

17 MERCHANDISING SAMPLES FREE PEOPLE Ecmmerce (ECOM) Samples Required fr all whlesale rders, using Pink (Pantne 906C) hangtags Samples are fr all web accunts, and require every clr in the style Any bulk fabric clrs nt rdered with initial SMS are t be used fr ECOM samples Press Samples Ordered at same time as SMS n a by request basis Send Quantity by Lcatin NYC 9 Units Sales Samples PHL 1 Unit Curier by Lcatin NYC FedEx PHL - FedEx Web, Catalg, and Clr Run Samples Ordered n a by Request basis Size Small, r size 6, sent t Hme Office Required fr whlesale rders, with white hangtags Send Quantity by Lcatin: NYC 19 Units PHL Per request, PLUS 1 additinal sample Japan 1 Unit NOTE: Please d nt send multiple packages unless apprved by Prductin Curier by Lcatin: NYC FedEx PHL FedEx Japan - DHL 17

18 MERCHANDISING SAMPLES URBAN OUTFITTERS Finalizatin/Fit Samples Pre Cmmit t purchase 2 pc per style per clr as requested by Prduct develpment Size Medium r size 6 Web, Catalg, and Clr Run Samples 3 Samples requested by merchandising team nce rder is placed, usually prduced in factry s sample rm Samples arrive befre TOP samples are sent and are fr visual nly Phtgraphed fr web and/r catalgue Requested in the fllwing sizes: 1 small, 2 med 2 size 4, 1 size 6 2 size 26, 1 size 28 Send t URBN ffice t attentin f apprpriate Prductin cunterpart (see: Wh t Cntact ) 18

19 Prduct Marking and Labeling

20 PRODUCT MARKING Label placement specs fr Own-Brand apparel are utlined in individual style tech packs. Fr detailed infrmatin regarding purchasing and applying labels, visit the prduct marking and labeling sectins f Standard Mandatry Marking Requirements Apparel and Textile Prducts Cuntry f rigin in English, French, and Spanish Fiber cntent in English, French, German, Italian, and Spanish Care instructins in English and French, in additin t care symbls Size and RN / CA number URBN EU address Prduct Identificatin Style number r P number Nte: COO and Size labels shuld be placed at back f the neck r waistband. Care and cntent labels can be placed n side seam r back f neck r waistband Accessries Cuntry f Origin in English and French Nte: Textile accessries and hme textiles will als require care and cntent labels in sme cases Hme Prducts All items must cntain a marking r permanent sticker indicating the Cuntry f Origin in English Purchasing and Applying Labels Branded main labels, care, cntent, and cuntry f rigin labels may be rdered thrugh Labeltex, CheckNet, r A-Tex. Specific instructins are available in the brand specific tech pack. 20 Failure t cmply with prper marking requirements may result in a chargeback and pssible return f the merchandise.

21 APPAREL PRODUCT MARKING EXAMPLES ALL BRANDS Label placement specs fr Own-Brand apparel are utlined in individual style tech packs. Fr detailed infrmatin regarding purchasing and applying labels, visit the prduct marking and labeling sectins f Bttms **NOTE** Garments shwn inside ut fr placement visual. Labels shuld be placed n inside f all garments. Tps and Dresses 21

22 PRICE TICKET/SKU LABEL PLACEMENT Fr mre detailed infrmatin n ticketing and labeling placement, visit the Ticketing & Labeling sectins n Retail Orders Apparel Tps / Dresses Swift tack attach t main label in the back f the neck Pants / Skirts Swift tack attach t main label in center back f waistband Accessries Jewelry Apply J-label (barbell) r label as prvided t prduct Shes Apply label t the lwer right hand crner n the end f the she bx Hats / scarves Swift tack attach ticket t main label Hme Prducts Place label n the bttm r largest surface area f the prduct Direct Orders Apparel Apply SKU label t the center back f the plybag Accessry Apply SKU label t center back f plybag cntaining the item Hme Apply SKU label t largest surface area f the bx cntaining the item 22 Failure t cmply with URBN s ticketing requirements may result in a chargeback

23 PRICE TICKET PLACEMENT EXAMPLES Label placement specs fr Own-Brand apparel are utlined in individual style tech packs. Fr detailed infrmatin regarding purchasing and applying labels, visit the prduct marking and labeling sectins f Tps and Dresses All Brands Attach t main label r COO label in the center back f neck 23

24 PRICE TICKET PLACEMENT EXAMPLES Label placement specs fr Own-Brand apparel are utlined in individual style tech packs. Fr detailed infrmatin regarding purchasing and applying labels, visit the prduct marking and labeling sectins f Anthrplgie bttms Attach t main r COO label at center back f waistband Urban and Free Peple bttms Attach n wearers left side, belw waistband 24

25 SKU LABEL PLACEMENT - EXAMPLES Fr mre detailed infrmatin n ticketing and labeling placement, visit the Ticketing & Labeling sectins n She bx Retail rders All Brands Shrt side r end f bx She bx Direct rders All Brands Center bttm f bx Direct rders Apparel All Brands Center back f plybag 25

26 Packing, Shipping, Ruting, Regulatry, and Payment Prcedures

27 PACKING PROCEDURES Direct Channel Orders All Brands Pack item in individual plybag r individual shippable bxes with 3x3 direct label Single size, single clr per cartn Cmbining sizes in a cartn is permitted nly when the rder quantity is small (<25 units per SKU) Retail Channel Orders All Brands Cartns may require pre-packs, lse units, r bth. The purchase rder will indicate the requirements Prepacks are packed in a size ratin with individual units being cmbined int a single plybag. Other Packing Requirements All Brands Retail and Direct Plybags must cntain a suffcatin warning. See fr details Cartn dimensins are nt t exceed 24 x16 x18, unless the size f the prduct requires it Tradestne labels are t be placed n the shrt side, r end f cartn in the lwer right hand crner. Refer t fr cartn markings and ASN shipping label requirements Hangers are nt permitted Remve all MSRP tags Failure t cmply with URBN s packing requirements may result in a chargeback 27

28 ROUTING SHIPMENTS - DOMESTIC Dmestic Freight Terms Pre-paid All Own brand vendrs default freight terms are pre-paid t ur Distributin center Yur ship t lcatin will be prvided n yur purchase rder Ruting Fr a list f the apprved carriers, visit the Hw D I Ship Dmestically, Prepaid Ruting instructins sectin The Bill f Lading must be marked as Pre-paid P.O. number(s) must be listed n the BOL Dcument Requirements - Fr a full list f dcument requirements, as well as further details and instructins visit the Prepaid Freight Ruting sectin f Delivery Requirements Parcel shipments (UPS r FedEx) must nt exceed 20 cartns r 200 lbs Specify Urban Outfitters n the shipping label P.O. numbers must be listed in the reference field D nt purchase additinal insurance frm the parcel carriers 28

29 ROUTING SHIPMENTS - IMPORTS Imprt Shipments URBN is the Imprter f Recrd (IOR) fr all imprted shipments; vendrs must arrange the shipment with ne f URBN s nminated freight frwarders. Freight Frwarders - The lading prt and mde will determine the freight frwarder that yu will make yur bking with. Fr a cmplete list f freight frwarders required by cuntry lading pint, visit the Imprt Ruting sectin n urbnvendr.cm Bkings and apprval - Yu must request a bking frm the nminated freight frwarder. Shipments are t be bked fr Urban utfitters, Inc. Nt the specific Brand. Fr details required fr the bking visit the Imprt Ruting sectin n urbnvendr.cm FedEx Curier Apprval Prcess Shipment s weighing 45 kgs r under, mved by air, can be requested t ship via FedEx Express curier service The vendr will be given the URBN accunt number upn apprval f the request. URBN will be respnsible fr freight, duty, and will serve as the imprter f recrd. The apprval prcess can be fund by visiting the Imprt Ruting sectin n urbnvendr.cm Dcumentatin Requirements Vendrs must prvide all dcumentatin t the freight frwarder at the time that the carg is handed ver. This includes Tradestne packing list, Cmmercial invice, and any additinal dcumentatin that may be required. Fr a cmplete list f required dcumentatin visit the Imprt Ruting sectin n urbnvendr.cm Frwarders Carg Receipt Freight Frwarders will issue the Frwarders Carg Receipt (FCR) t the vendr, when the carg has been rendered t the Freight Frwarder, submitted all required dcuments, and paid all rigin charges DC Shipping Addresses and cntact List The Dc shipping addresses are indicated n yur purchase rder. Fr a cmplete list f the DC shipping addresses, and a list f Transprtatin cntacts, visit the vendr website. 29 DDP shipments When URBN is NOT the Imprter f Recrd, send a cpy f dcuments (AWB / BOL / PL) t Dmestic Transprtatin trafficdept@urbanut.cm.

30 REGULATORY REQUIREMENTS Prduct Cntaining Lead In rder fr URBN t cmply with Califrnia s Metal Cntaining Jewelry law that prhibits any persn frm manufacturing, shipping, selling jewelry that cntains high levels f lead, URBN requires all vendrs t prvide a Metal Certificate attesting that the jewelry being sld has been tested and des nt cntain a level f lead that wuld prhibit the sale f the prduct in CA. Applies t all jewelry and hair accessry rders. Fr a full list f items, visit the Regulatry Requirements sectin n Applicable prducts must be tested fr lead and ther chemicals If applicable, a certificate is required t be sent with each PO t leadcertificates@urbn.cm at the time the rder is shipped. Visit fr a cpy f the required certificate Flammability Testing Apparel, rugs, and children s wear are subject t flammability testing requirements under CPSC Fr mre specific requirements, visit the Regulatry Requirements sectin n Prduct requiring testing will require a CPSC certificate t be sent t cpsc@urbanut.cm Testing can be dne at any certified labratry. Intertek / SGS / Bureau Veritas are all acceptable labs. Fish and Wildlife Items Buttns, trims, and ther accessries cntaining natural materials (such as shells) are subject t additinal custms requirements under the Fish and Wildlife Department. A detailed list f cmpnents must be 30 prvided befre ship date fr apprval Fr specific details, visit the Regulatry Requirements sectin n

31 SOCIAL COMPLIANCE Urban Outfitters, Inc. (URBN) insists that ur business be cnducted accrding t the highest ethical standards which we can pint t with pride. URBN is adamant abut prtecting the safety and wrking rights f the peple wh prduce the gds sld in ur stres and thrugh ur whlesale business. As a requirement f ding business with URBN, ur vendrs and their suppliers must cmmit t meeting imprtant human rights standards and cnditins f emplyment, including, withut limitatin, the fllwing : 1. Cmpliance with Law 2. N Child Labr 3. N Frced r Cmpulsry Labr 4. Nndiscriminatin 5. Minimum Wages, Hurs and Benefits 6. Health and Safety 7. N Crpral Punishment 8. Envirnmental Prtectin T ensure that all vendrs understand and agree t ur plicy n ethical surcing we require yu t agree t the cde f cnduct during the registratin prcess. N purchase rders can be placed until the cde f cnduct is agreed t. URBN reserves the right t request an audit frm a vendr, at the vendrs expense. Vendrs are held accuntable fr any nn-cmpliant issues fund. All U.S. based manufacturers must supply URBN with an apprved audit prir t any rder being placed in a manufacturing facility. 31

32 CUSTOMS COMPLIANCE In rder fr URBN t make accurate declaratins t U.S. Custms fr imprt int the U.S., it is essential that vendrs prvide accurate infrmatin needed fr Custms entry: Accurate prduct descriptins Materials used in cnstructin f prducts (particularly fiber cntents fr apparel prducts) must be accurately identified and supprted by testing Units and Price must be accurate n the Tradestne Cmmercial Invice Actual manufacturer infrmatin must be n Tradestne Cmmercial Invice Prducts that cntain Fish and Wildlife cmpnents must be accurately identified 32

33 GETTING PAID - DOMESTIC Dmestic Orders: Net 30 Day Terms - Frm receipt f Merchandise Invices are t be submitted thrugh Tradestne After cmpleting packing list, click n Generate Invice Invice will autmatically be sent t AP upn receipt in ur Distributin Center Invices are paid 30 days frm the receipt date f merchandise in URBN system D Nt send invice t URBN buyer r with the shipment Payment will be made fr units received and prcessed in ur DC. Defective Allwance Anthr Direct Orders Only A 1% defective allwance will be deducted frm all Apparel and Accessry invices. Addressing Payment Questins: Cntact A/P Representative fr all Retail, Direct, and Whlesale rders If yur cmpany name begins with: A, C, D, E, G, I, J, K, M, U, W Cntact Melissa Fantazzia (215) , mfantazzia@urbn.cm B, F, H, P, Q, V, X, Y Cntact Dris Ruiz (215) , druiz@urbn.cm L, N, O, R, S, T, Z Cntact Amanda Ciletti (215) , aciletti@urbn.cm 33 Nte: Please allw 48 hurs fr yur A/P representative t respnd t yur call r s.

34 GETTING PAID - INTERNATIONAL Internatinal Orders Letter f Credit (L/C) Payments Available t Imprt agents and vendrs nly, and transmitted t banks lcated verseas Letters f Credit are pened days prir t rder ship date If Agent is applicable, letter f credit will be pened t the Agent, nt the factry Bank fees will still apply The L/C applicatin can be fund by ging t and then t the Billing Prcedures sectin Fr questins, visit Billing Infrmatin sectin f r cntact Farid Khair at fkhair@urbn.cm Wire Payments Available fr Imprt agents and vendrs nly when nt shipping under an L/C Issued in USD nly, and released within 2 weeks f cnfirmatin frm URBN s custms cmpliance department A $25.00 wire transfer fee will apply Fr dcument requirements, visit Billing Infrmatin sectin f r cntact Mlly O Byle at mbyle@urbn.cm Nte: Please allw 48 hurs fr yur A/P representative t respnd t yur call r s. 34

35 UK Vendr On-Barding Addendum* *The fllwing 8 slides prvide vendrs wh have rders that will be shipped t the UK, with a high level verview f the requirements that are unique t the UK.

36 PURCHASING TICKETS AND LABELS EU Print Centre URBN UK has in place its wn print centre. The print centre can service all f ur UK, Eurpean and Overseas vendrs fr Urban Outfitters and Anthrplgie, delivering prduct int the URBN distributin campus in Rushden, UK. The print centre will prvide ur vendrs with bar cded price tickets and labels fr ur Retail and Direct Channels. Yur buyer will indicate n the purchase rder that the merchandise is t be ticketed / labelled. Yur buyer will be respnsible fr cmpleting the ticket request infrmatin when raising the purchase rders. This infrmatin is passed directly t the UK print centre. The print centre will then print the tickets / labels and send them t yu. The prgram is designed t expedite receipt f yur tickets / labels. Please allw 2 wrking days fr printing and up t 5 days fr shipping, frm the time that yur rder has been issued. The vendr will be respnsible fr the cst f the tickets / labels and the cst f freight assciated with the delivery. Lst r damaged tickets will be the respnsibility f the vendr t replace. The vendr will be billed directly fr the tickets / labels and is respnsible fr paying the invice prvided by the UK print centre. A cpy f the invice will be sent thrugh by . Payment terms are 30 days. Please reference the invice number n yur payment. All accunts that exceed 60 days past due will be placed n hld. N new rders will be released fr printing until their past due balance is paid in full. 36 Yu can check the status f yur accunt by cntacting the print shp administratin team at Rushdeninvicing@urbn.cm r by phne n

37 PURCHASING TICKETS AND LABELS Tickets / labels are available thrugh ur 3 rd party print shp prviders - Checkpint and Fineline Once yu have received yur vendr ID number, yu can register with FineLine ( OR CheckNet ( CheckNet and FineLine are URBN s third-party prviders f price tickets and labels and shuld nly be used by vendrs utside f Eurpe. (yu will nly need t register with ne). If a PO is issued befre yu have registered with FineLine r CheckNet, it will nt be received crrectly. Shuld delays result frm this, yu may be held respnsible. Yu are nt permitted t print yur wn price tickets. T register with FineLine, click int the FastTrak lgin and select Register. FineLine will yu yur lg-in infrmatin within a few days. T register with CheckNet, click Apply fr New Accunt. CheckNet will yu yur lgin infrmatin within a few days. D nt send un-ticketed / unlabeled merchandise unless apprved by the buyer. Vendrs are als respnsible fr verifying the purchase rder and ticket / label infrmatin, and t ensure accurate damage-free placement in accrdance with the instructins fund n If a particular prduct is nt cvered in these guidelines, please call the buyer fr prper ticketing instructins. D nt make any changes t infrmatin n the printed tickets r labels. 37

38 Direct Channel Orders All Brands 1. Cartns must be ne f the fllwing standard sizes: mm x 300mm x 400mm (BDCM1) mm x 300mm x 400mm (BDCM2) mm x 300mm x 200mm (BDCM3) 2. Each Cartn must nly cntain ne Purchase Order PACKING PROCEDURES 3. Each Cartn shall cntain nly ne size and ne clur f ne style. 4. Each cartn must be packed with a standard number f units. 5. Each individual unit must be Pre-ticketed, ply-bagged, with a SKU label adhered t the plybag. 6. Cartns cntaining PO s fr the WEB business must be sealed with RED tape Retail Channel Orders All Brands 1. Cartns must be ne f the fllwing standard sizes: mm x 300mm x 400mm (BDCM1) mm x 300mm x 400mm (BDCM2) mm x 300mm x 200mm (BDCM3) 2. Each Cartn must nly cntain ne Purchase Order 3. Each Cartn shall cntain nly ne size and ne clur f ne style. 4. Each cartn must be packed with a standard number f units. 5. Each individual unit must be Pre-ticketed, ply-bagged, with a SKU label adhered t the plybag. Apparel rders raised fr 50 units r less can be mixed within cartns. If a mixed cartn is necessary the items must be separated by a layer f crrugate r paper. 38

39 PACKING PROCEDURES Plybags and Cartns Direct and Retail All Brands Plybags must cntain a suffcatin warning. See fr details Cartn dimensins shuld be t the required standard sizes, unless the size f the prduct requires it Tradestne labels are t be placed n the shrt side, r end f cartn in the lwer right hand crner. Refer t fr cartn markings. Miscellaneus Direct and Retail All Brands Hangers are nt permitted Remve all MSRP tags Failure t cmply with URBN s packing requirements may result in a chargeback 39

40 ROUTING SHIPMENTS Imprt Shipments When URBN is the Imprter f Recrd (IOR) fr an imprted shipment, vendrs must arrange the shipment with ne f URBN s nminated freight frwarders. The lading prt will determine the freight frwarder that yu will make yur bking with. URBN UK uses: OHL fr Ocean / Air frm ASIA. OHL fr Eurpean Rad freight FTN fr USA Ocean / Air. OHL Curier fr shipments under 25kg s Tll Prima fr all UK based vendrs This is URBN s nminated carrier scheme Fr full details n ur freight frwarders visit the Imprt Ruting sectin n Bkings and apprval - Bkings shuld be made within the belw guidelines: Ocean 7 days prir t PO ship date Air 4 days prir t PO ship date Rad 4 days prir t PO ship date. Apprval will be prvided by the frwarder. If fr any reasn a bking cannt be aut apprved by the frwarder, apprval will be required frm the relevant buying team. Fr full details please refer t the Imprt Ruting sectin n 40

41 ROUTING SHIPMENTS Imprt Shipments OHL Curier Apprval Prcess Shipment s weighing 25 kg s r under, mved by air, can be requested t ship via OHL curier service Fr full details n hw t bk a cllectin thrugh OHL curier service, please refer t URBN will be respnsible fr freight, duty, and will serve as the imprter f recrd. The apprval prcess can be fund by visiting the Imprt Ruting sectin n urbnvendr.cm Dcumentatin Requirements Vendrs must prvide all dcumentatin t the freight frwarder at the time that the carg is handed ver. This includes packing list, Cmmercial invice, and any additinal dcumentatin that may be required. Fr a cmplete list f required dcumentatin visit the Imprt Ruting sectin n Frwarders Carg Receipt Freight Frwarders will issue the Frwarders Carg Receipt (FCR) nce the shipper has delivered the carg, submitted all required dcuments, and paid all the rigin charges DC Shipping Addresses and cntact List The Dc shipping addresses are indicated n yur purchase rder. Shippers using their wn carriers (delivering Landed) must ensure all deliveries are accmpanied by a packing list per PO. This shuld be attached t a shipping cartn r handed int the DC team by the driver. The DC will nly accept deliveries that have been bked. All bkings will be given a time slt and a date t fulfill. T make a bking the bking frm will need t be cmpleted and ed t the bkings team at brequest@urbn.cm. Failure t arrive n time may result in the delivery being rejected and a chargeback applied. 41

42 GETTING PAID Payment Terms: All URBN UK Ltd invices are paid 30 days frm the date the merchandise has been received int the Distributin Centre and recrded. A detailed cmmercial invice must be submitted t the Accunts Payable Department fr each purchase rder. Multiple rders are nt t be cmbined n ne invice. Invices shuld nt be submitted t the Buyer. T ensure the timely payment f merchandise, all invices shuld be submitted at the time f shipping the rder. Delays in submitting invices r failure t submit invices directly t the Accunts Payable Department may result in a delay in payment. DELAYS WILL ALSO OCCUR IF THE INVOICE DOES NOT QUOTE THE PURCHASE ORDER NUMBER. Billing and Payment: T ensure prmpt payment, please send all invices t: URBN UK Ltd Attn Accunts Payable 24 West Street Lndn WC2H 9NA Or t inviceseurpe@urbn.cm 42

43 GETTING PAID Billing and Payment cntinued: Invices require the fllwing infrmatin t be apprved fr payment Invice Number Invice Date Remittance Address URBN Purchase Order Number URBN SKU and clur Prduct descriptin and Cuntry f Origin Unit Cst (inclusive f all discunts and allwances) Vendr Item Number Quantity f Units Ttal amunt wed All riginal Bill f Lading dcuments need t be sent t the Freight Frwarder (OHL) and the invices sent t the address abve. UK sterling invices are paid by BACS. Thse in freign currencies will be paid by cheque ($/ ). Any payments by wire will be subject t the recipient paying the bank charges. Invicing Samples: Samples are t be prvided by the Vendr at n charge t URBN Ltd. 43

44 KEY REQUIREMENTS US AND UK COMPLIANCE WITH THE FOLLOWING WILL HELP TO EXPEDITE THE PROCESSING OF YOUR ORDERS AND ELIMINATE THE NEED FOR EXTRA HANDLING IN THE DC. 1. Prduct Marking All shipped textile prduct must be marked with manufacture cuntry f rigin, care, and cntent, which must be printed in English and French. With jewelry and ther small items, cuntry f rigin label may be printed n back f the price label. 2. Ticketing - Orders put up fr pre-ticketing must be ticketed prir t shipment. Be mindful f lead-time t receive tickets and labels frm third party print shps. 3. Tradestne Shipping Cmpliance - Be sure that yu have crrectly created yur packing list in Tradestne, printed UCC128 cartn labels, sent ASN t URBN, and submitted a Tradestne invice fr payment. 4. Cartn Sizes and Marking - Our maximum allwable cartn dimensin is 24" X 16" X 18. Sme exceptins can be made based n prduct specific requirements. Cntact yur buyer r vendr relatins fr exceptins n an individual PO basis. The UCC128 cartn label needs t be attached t the end r shrt side f cartn, in lwer right hand crner 5. Split Shipments URBN des nt allw split shipments. Cntact the URBN buyers if rder is unable t ship in full, r if the quantity t ship exceeds + r - 5% f the quantity rdered fr each SKU. 6. Jewelry - All jewelry requires a certificate stating that the prduct has been tested and des nt cntain high levels f lead r ther cancer causing chemicals. The lead certificate needs t be ed t: Leadcertificates@urbn.cm. Fr mre infrmatin and ther regulatins, visit the Regulatry Requirements sectin n 7. Order Ship and Cancel Date URBN will accept rders beginning with the Ship Date and n later than the Cancel Date, as indicated n the purchase rder. The cancel date is an in-dc date. 8. Cllect Freight Terms - If yu are pre-apprved t ship freight cllect, yu must ship accrding t the cllect ruting guide in the Ruting Infrmatin sectin f When shipping rders via cmmn carrier t ur Direct DC s yu are required t ship t the clsest DC. If shipping Direct rders via parcel carrier, yu must ship t the DC indicated n the purchase rder. 9. Prepaid Freight Terms - URBN s default dmestic freight terms are prepaid t ur distributin center. Please reference the Dmestic Prepaid Ruting Guide. 10. Imprt Freight Terms Freight terms shuld be discussed at time f registratin. If URBN will be imprter f recrd, please fllw the Imprt Ruting Guide n urbnvendr.cm. 11. Ship t Lcatins URBN has 4 US based DC lcatins: Ren NV and Gap Pa fr Retail rders, and Ren NV and Trentn SC fr Direct t Cnsumer rders. Please refer t the purchase rder fr the crrect ship-t lcatin. 44 Please direct any questins n the abve t Vendr Relatins at vendrrelatins@urbn.cm.

45 Cntacts

46 WHO TO CONTACT: GENERAL - US Cntact Prduct Develpment (PD) Yu have questins abut fabric / trim develpment, cst engineering, r sample issues Cntact Tech Design Yu have questins abut a tech pack Yu have a Quality Assurance questin (CC Prductin) Yu need TOP apprval with regard t fit (CC Prductin) Cntact Design Yu need help understanding hw a garment is suppsed t lk (CC PD) Cntact Clr/Print Yu need clarificatin n artwrk, clr, wash, fabric, and/r trim (CC PD) Cntact Prductin Yu need TOP apprval Yu have a Quality Assurance questin (see abve) Yu have questins relating t the prductin schedule and/r delivery issues Yu are waiting fr authrizatin t ship based n TOP apprval Prduct Develpment (PD) Team Respnsible fr develpment prcess. Takes Design s visin and translates it int 3D prt. PD receives any questins regarding fabric/trim develpment, cst engineering, sample issues r develpment (PCD) calendar t PD. PD Shuld als be cpied n all develpment issues that yu direct t design and/r tech. PD shuld knw abut everything pertaining t the style up until MSR/SMS. Technical Design (Tech) Team Creates and sends the tech pack. Sends the vendr the initial set-up and any subsequent fit cmments. Prvides label infrmatin/placement and apprve wash care testing. Makes sure the garment fits, is sewn crrectly and passes wash care standards. prductin n cpy. Respnsible fr signing ff n TOP s apprval in regards t the technical aspect f a style. Design Team Respnsible fr signing ff n TOP apprval in regards t the aesthetic aspect f a style. Creates new styles (aesthetics, i.e. anything that invlves hw the garment lks.) Sends and apprves artwrk, clr, wash, and fabric, trim standards. Clr/Print Team Respnsible fr develping print and graphic artwrk Sends and apprves prints, handlms, yarn dyed knit dwns and lab dips s vendrs can prceed t bulk. Sweater knit dwns g t sweater team. Prductin Team Takes ver frm the PD team at different stages in prduct life cycle Negtiates T&A and lead times. Respnsible fr any issues after rder placement until the style reaches the distributin center and passes QA. All prductin /delivery issues shuld be directed t prductin team. Prductin team is als respnsible fr giving vendrs authrizatin t ship based n tech/design TOP apprval.

47 WHO TO CONTACT: GENERAL - US Cntact Tradestne Yu have questins regarding Tradestne system r access t Tradestne Amanda Walsh: awalsh@urbn.cm Cntact Vendr Relatins Yu have questins abut packing list creatin and if yu have questins abut hw t pack, ticket, r ship yur rder Vendr Relatins Team:: vendrrelatins@urbn.cm Ted Kelly: Tkelly@urbn.cm Gail Swisher: Gswisher@urbn.cm Cntact the Transprtatin Dept Yu have any questins r issues with freight frwarding fr imprts, r pickups fr dmestic rders Imprts: Gemma Fillmre: GFillmre@urbn.cm Dmestic: Giuseppe Nicc: GNicc@urbn.cm Cntact the Distributin Center if: Yu need t schedule a delivery r t fllwup n an rder that has been shipped. Gap Distributin Center /1218 Trentn Distributin Center Ren Retail Distributin Center / 1309 Ren Direct Distributin Center / 1362 Cntact Accunts Payable if: Yu need t fllw-up n the status f a payment r t dispute a payment that has been received. Accunts Payable Reference slide #33 and #34

48 WHO TO CONTACT: UK Cntact Tradestne Yu have questins regarding Tradestne system r access t Tradestne Amanda Walsh: awalsh@urbn.cm Cntact the Lgistics Department Yu have any questins r issues with freight frwarding fr imprts, r any cmpliance questins.. Martin Lederman: Mlederman@urbn.cm Cntact the Distributin Center if: Yu need t schedule a delivery r t fllwup n an rder that has been shipped. DC Operatins Manager :Matt Chapman: Mchapman@urbn.cm DC Bkings: Brequest@urbn.cm Cntact Accunts Payable if: Yu need t fllw-up n the status f a payment r t dispute a payment that has been received. Accunts Payable: inviceseurpe@urbn.cm