Business Management System (BMS) Improvement Officer

Transcription

1 The City of Melville is a vibrant and dynamic organisation dedicated to employing the best people to ensure synergy, growth and excellence in everything we do. In return the City offers a cooperative and enriched working environment. We are currently looking for the following talented individuals to make a real difference: Business Management System (BMS) Improvement Officer Permanent full time opportunity (up to $93,617 per annum, including superannuation) Maintain accreditation and drive continuous improvement of the City of Melville's processes and Business Management System. To be considered, applicants must demonstrate they possess: Tertiary qualification in Commerce Qualified lead auditor Qualified auditor of ISO9001 or ISO14001 or AS/ NZ4801 Employees at the City of Melville enjoy: Flexible working arrangements Superannuation up to 14% *conditions apply Up to 10 weeks annual leave per annum *conditions apply Employee wellness program including gyms, health lounge and pools at the two City of Melville LeisureFit Centres, flu shots and health assessments free of charge Structured professional development, study assistance programs and more. For further information about this position and details on how to apply please visit the City of Melville website. Applications close 4.00pm, Friday, 20 March Flexible working arrangements Innovative wellness program Free gym use Generous leave arrangements Free on premise parking The City of Melville values diversity and strives to create an inclusive work environment. We encourage people from diverse backgrounds to apply. Interested? Apply now at melvillecity.com.au/jobs Relationships Vibrancy Excellence Wellbeing

2 POSITION DESCRIPTION BUSINESS MANAGEMENT SYSTEM (BMS) IMPROVEMENT OFFICER PRINCIPAL OBJECTIVES Maintain accreditation and drive continuous improvement of the City of Melville s processes and Business Management System. 1. POSITION TITLE: Business Management System Improvement Officer 2. REPORTS TO: Business Improvement Coordinator 3. LEVEL: 6/7 4. AWARD/AGREEMENT: City of Melville Over Award Classification 5. POSITIONS REPORTING: Nil

3 6. PRINCIPAL RESPONSIBILITIES & DUTIES: Support and coordinate the City s accreditation of the corporate Business Management System to the Standards*, including liaising with internal and external stakeholders. * The Standards in this document refer to; ISO9001: Quality Management Systems ISO14001: Environmental Management Systems AS/NZ4801: Occupational Health and Safety Management Systems; and ICSS: International Customer Service Standards Responsible for the development of the internal audit schedule in consultation with the Process Improvement Auditor and management. Conduct internal audits in accordance with the schedule to identify improvement opportunities for the City s processes and Business Management System. Responsible for the development and review of policies, procedures, work instructions and forms. Drive continuous improvement through process improvement investigations, research and analysis, developing and piloting recommendations and standardising improvements. Responsible for using, promoting and training staff in the use of the City s improvement methodology and practices. Develop and support strategies and mechanisms that effectively engage, inform and involve staff in the use and review of the City s accredited Business Management System and the Australian Business Excellence Framework. Assist in monitoring and improving the processes and effectiveness of the organisation in line with the Australian Business Excellence Framework, the organisation s strategic focus and the standards. Demonstrate behaviours that reflect the organisations values, support cross functional teams and meets customer and organisational needs. Take appropriate action in line with established policies and practices with the aim of maintaining a strong customer service, quality assurance and corporate risk management approach. Work proactively within the organisation to promote, support and adhere to a holistic OSH culture and associated policies and procedures. Required to comply with all relevant environmental legislation, regulations and standards.

4 Assist with the implementation of Quality Assurance Principles including identifying improvements. Required to participate in Continuous Improvement Teams and Audit teams. Act as Business Improvement Coordinator as required. CORPORATE COMPETENCIES: Knowledge of Equal Employment Opportunity & Code of Conduct Application of Customer Service Standards Application of Safety and Risk Systems Application of Business Excellence 7. ESSENTIAL QUALIFICATION AND LICENCES: Relevant tertiary qualification in Commerce. Qualified lead auditor in at least one of the *standards and a qualified auditor in at least one other *standard. 8. EXPERTISE EXPERIENCE & KNOWLEDGE: Knowledge and experience in applying the Standards and Business Excellence principles. Demonstrated experience in internal auditing and process improvement. Demonstrated experience in coordinating a corporate Business Management System. Demonstrated experience in developing, maintaining and implementing policies, procedures, work instructions and forms. Demonstrated experience in successfully promoting programs throughout an organisation. Experience in process improvement according to the 9-step process improvement methodology (based upon Plan-Do-Study-Act). Knowledge and experience in facilitation and group processes. Knowledge of business and performance management principles and processes. Ability to design and document processes and develop meaningful and practical performance indicators.

5 Demonstrated ability to navigate complex business process, interrogate and analyse qualitative and quantitative data, and identify areas for improvement. 9. SKILLS: Highly developed analytical and evaluation skills. Excellent written and verbal communication skills including presentation and report writing. Excellent customer service skills. Highly developed organisational and administrative skills, with proven ability to effectively plan, prioritise workloads, maintain flexibility and drive projects as a means to support organisational objectives and meet agreed timeframes. High level computer literacy, including high level expertise in Excel and/or statistical analysis software. Highly developed decision making and problem solving skills. Negotiation and conflict resolution skills. Project Management skills. 10. JUDGEMENTS: This position works under limited supervision. Degree of control over activities is governed by work practices, standards and practices, objectives and budget constraints. Problem solving and decision making is undertaken within established procedures and guidelines Under the guidance of the Business Improvement Coordinator make discretionary decisions that can be substantiated within operational guidelines, standards, procedures and relevant legislation to effectively resolve customer issues and needs.