About us: First and only ISAGO GSP provider in Central America.

Transcription

1 Maintenance

2 About us: LAATS S.A. is a Ground service provider with more than 15 years of experience. Based in Guatemala La Aurora International Airport, LAATS has grown to be the number one and industry leader due to it s total commitment to customer satisfaction and quality services, not to mention innovative services, better and well maintained equipment and the best dedicated and trained personnel. We offer integrated services of aircraft ground handling for passenger and cargo aircrafts, Passenger services, Airport Security services, Airport Special services, Aircraft Interior and Exterior Cleaning, Personnel Outsourcing, Aircraft Dispatch and Aircraft Line and Base Maintenance all of them with an strong management team and complying with local and foreign requirements ; having IATA ISAGO compliance as it s main quality and operational standard. First and only ISAGO GSP provider in Central America.

3 CEO Human Resource Management Recruitment Assistants Financial Management Accountant Puchasing Assistants GSE Manager Supervisor Mechanic/El ecrtomecha nic/painter Assistant Purchasing Quality Manager Internal Auditor Operational Manager Ramp Leader Ramp Coordinator Ramp Personnel CCO Leader Dispatch Controller Maintenance Manager Certified Mechanics No Certified Mechanics Security/Sp ecial Services Manager Security/Air port Services Leader Security Personnel Special Services Personnel Our Organization:

4 Our Clients: Airline/ Service American Airlines Ground Handling Aircraft Maintenanc e Air Operation Dispatch Counter Exterior Interior Washing/Cle Washing/Clea aning ning Special Services Cargo Handling Operations Personnel Outsourcin g Aircraft Security Avsec Baggage Xray Sceening A checks Maintenanc e Customer Focus Program Aeromexico Interjet Copa Airlines Panama Lan Chile Mas Air Lan Co Delta Sosa airlines Aerogaviota s DHL United Airlines TAG Veca ABX

5 Our Clients: Airline/ Service Copa Airlines Ground Handling Aircraft Maintenanc e Air Operation Dispatch Counter Exterior Interior Washing/Cle Washing/Clea aning ning Special Services Cargo Handling Operations Personnel Outsourcin g Aircraft Security Avsec Baggage Xray Sceening A checks Maintenanc e Customer Focus Program ABSA Iberia Spirit Avianca Mexicana de Aviation U.S. Airways Florida West Aerosource Aerocaribea n Mexicana Link Maya Island Air ATI ATA

6 Ramp Operations for PAX Ramp Operations for Cargo Interior Washing/Cleaning Safety and Quality Services Ground Operations Services DGAC/DA Exterior Washing/Cleaning Ground Support Equipment Counter Operations Control Center CCO / Air Operation Dispatch Security Services

7 Aircraft Maintenance A/C Outsourcing Personel X Ray Safety and Quality Services Ground Operations Services DGAC/DA Special Services A checks Maintenance FBO Customer Focus Program

8 FIRST GROUND SERVICE PROVIDER CERTIFIED UNDER NEW REQUIRED ICAO CERTIFICATION RULES IN GUATEMALA DGAC-DA Safety & Quality Services

9 LAATS OPERATIONAL CERTIFICATE AND APPROVED SERVICES

10 LAATS OPERATIONAL CERTIFICATE AND APPROVED SERVICES

11 LAATS S.A. MAINTENANCE APPROVED ORGANIZATION OMA RAC 145 DGAC/G August Safety & Quality Services

12 MAO CERTIFICATE AND CAPABILITIES OMA RAC 145 DGAC/G

13 CHILE C.O. CMAR No. E-497MARCH 26, 2010

14 PANAMÁ C.O. AAC/TAE/033 JULY 28, 2010

15 PANAMÁ C.O. AAC/TAE/033

16 The International Air Transport Association (IATA) awarded LAATS SA on May 2011, whit the IATA Safety Audit for Ground Operations (ISAGO) after a process that consisted in 11 months, we were the first and only Independent Service Provider in Central America, fourth in Latin American and Caribbean to be awarded with such Prestigious Certification

17 INSURANCE

18 .INSURANCE

19 OUR EXPERIENCE

20 o AIRCRAFTS. B SERVICE MAINTENANCE ON CALL WITH RATING IN ALL ATA CODE, CUSTOMER FOCUS PROGRAM (CFP), OPEN AND CLOSE DRY WASH ACTIVITY AND AIRWOTHINESS RELEASE REFUEL MONITORING GROUND TO FLIGHT DECK COMMUNICATION DRY WASH PROCESS

21 Customer Focus Program

22 Customer Focus Program

23 Customer Focus Program

24 AIR BORN EXPRESS: AIRCRAFT. B COMMUNICATION RECEPTION, TRANSIT CHECK, CORRECTIVE ACCION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC). AND AIRWORTHINESS RELEASE. ARRIVING AIRPLANE AT CARGO RAMP MAIN TIRE CHANGE

25 AEROMEXICO CONNECT: AIRCRAFTS. E-190. COMMUNICATION RECEPTION, TRANSIT CHECK, OVERNAING OR DAILY CHECK, CORRECTIVE ACCION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC) AND AIRWOTHINESS RELEASE. OIL CHECK WATER SYSTEM CHECK ADJUSTMENT PAX SEEATS.

26 AEROMEXICO: AIRCRAFTS. B /800. COMMUNICATION RECEPTION, TRANSIT CHECK, OR DAILY CHECK and OVERNIGHT INSPECTIONS, CORRECTIVE ACTION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC). AIRWORTHINESS RELEASE. EMERGENCY EQUIPMENT CHECK BRAKES CONDITION CHECK PAPERS WORK VERIFICATION

27 INTERJET: AIRCRAFTS A320 AND RRJ-95B. COMMUNICATION RECEPTION, TRANSIT CHECK, OVERNAING OR DAILY CHECK, WEEKLY CHECKS, CORRECTIVE ACTION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC). AIRWORTHINESS RELEASE MAINTENANCE OPERATIONS CONTROL (MOC) PROCEDURES COMMUNICATIONS ACCESS TO AFT ELECTERONIC COMPARTMENT ENGINE OIL SERVICE

28 LATAM : AIRCRAFTS B COMMUNICATION RECEPTION, TRANSIT CHECK, DAILY CHECKS, CORRECTIVE ACTION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC). AIRWORTHINESS RELEASE ENGINE OPEN ACCESS TO COMPONENTS REPLACEMENT AIRWORTHINESS RELEASE TO FLIGHT PUSBACK TO FLIGHT COMMUNICATION GROUND TO COCKPIT

29 VECA AIRLINES: COMMUNICATION RECEPTION, TRANSIT CHECK, OVERNIGHT OR DAILY CHECK, WEEKLY CHECKS, CORRECTIVE ACTION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC). AIRWORTHINESS RELEASE ARRAIVING TO THE GATE AIRPLANE GATE REPOSITIONING

30 UPS : COMMUNICATION RECEPTION, TRANSIT CHECK, DAILY CHECKS, CORRECTIVE ACTION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC). AIRWORTHINESS RELEASE ENGINE MAINTENANCE CHECK STORAGE PARTS

31 First ground handling operator in Guatemala doing A checks to Copa Airlines More than 990 A Check Services

32 ROSTER: Safety & Quality Services No. CERTIFICADOR LIC. FAA A&P/DGAC DGAC DUE AA B-738NG ABX B-763 F AMX E-190 AIJ RRJ-95B AIJ A320 LAN B-763 F LANCO B763 F ABSA B-763 F VECA A Adolfo Méndez 1891 Tipo I 21-jun /01/ /03/ /03/ Antonio Marroquín A&P / 541 Tipo I 30-abr ago Byron Rosales 977 Tipo III 12-ene César Quiroa A&P /1192 tipo I 30-sep ago-17 In process /03/ /03/ /02/ /02/ /02/ dec-2016 GUA Douglas Poroj 1759 Tipo I 30-mar /03/ /03/ Eddy Vidal A&P /976 Tipo I 30-abr jul GUA Emilio Guzmán A&P /1810 Tipo I 30-sep ago aug-17 27/01/ /03/ /03/ /04/ /04/ /04/ /02/ /03/2017 GUA Francisco Monzón 787 Tipo I 30-dic Jorge Coloma A&P /543 Tipo I 30-mar oct-17 06/08/ /01/ /03/ /03/ /09/ /09/ /09/ /02/ /04/2017 GUA Jorge Gramajo 1726 Tipo I 30-jun /01/ /03/ /03/ Keivin Espinoza 619 Tipo II 30-ago Kevin Salcedo 1196 Tipo III 28-feb Luis González A&P / 623 Tipo I 30-oct ago /05/ Luis Mérida 1865 Tipo I 30-dic /03/ /03/ Luis Pérez 1844 Tipo I 30-abr /01/ /03/ /03/ Mario Chavac A&P / 1158 Tipo I 30-dic mar-17 In process 27/01/ /03/ /03/ /02/ /06/2017 GUA Mario Vielman 1959 Tipo II 28-feb Miguel Jiménez 1777 Tipo II 30-nov Moisés Guevara 865 Tipo I 30-ene Obed Mich 973 III 31-dic Waldemar García 1897 tipo II 30-ene /03/ /03/ William Coyote 1787 Tipo I 28-feb /01/ /03/ /03/ William Haines A&P / 0424 Tipo I 30-may sep-16 25/07/ /01/ /03/ /03/ APR-17 01/04/ /04/ /02/ /03/2017 GUA4232 UNITED B- 738 NG UPS B- 757/767

33 ADDED VALUES: INTERNAL AUDITS. CONSTANTLY BY OUR QUALITY, CONTROL DEPARTMENT AND LOCAL DGAC AUTHORITY. EXTERNAL AUDITS. CONSTANTLY BY OUR CUSTOMERS QUALITY CONTROL AND THEIR AERONAUTICAL AUTHORITIES. CALIBRATED TOOL. ARE KEPT UNDER CALIBRATION OUR PRECISION TOOLS IN ACCORDING INTERNATIONALS REGULATIONS. TRAINING PROGRAMS. a. ESTABLISHED BY OUR MAINTENNCE ORGANIZATION MANUAL (MOM) b. ESTABLISHED BY OUR CLIENTS IN ACCORDING HIS PROCEDURES AND AIRCRAFT TYPE. c. REGULATORIES AND TECHNICAL. d. INITIAL COURSES AND RECURRENT TRAININGS. SQUEMATIC SYSTEMS E-LEARNING CLASS ROOM TRAINING ON JOB TRAINING

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