Business Support Vacancies Permanent & Fixed Term positions available Based at Carlisle Starting Salary 20,725 (pay award pending)

Transcription

1 Business Support Vacancies Permanent & Fixed Term positions available Based at Carlisle Starting Salary 20,725 (pay award pending) Are you an excellent communicator with the skills to engage with customers and stakeholders across all levels? o you enjoy working within a fast paced, varied environment? Would you like to work for a company where making a difference is important? We are looking for an enthusiastic and highly capable individual to provide high quality business support to the Commercial Team and liaise effectively with customers & stakeholders, providing accurate regular updates on the progress of their services along with completing relevant administration in support of the commercial contracts. Our Business Support team receive an attractive remuneration package including: Competitive salary Up to 5% company bonus 34 days Leave Company pension Generous sick pay Healthcare Family friendly employer offering childcare vouchers mployee assist programme Supporting employees health and wellbeing At RS, we invest in our people to be the world s best at transporting nuclear traffic by rail. Your role is essential to help us deliver our 20-year diverse corporate strategy. If you have the necessary skills and ambition to apply for the above role, please complete the Job Application PF and return to the RS HR epartment, Regents Court, Kingmoor Park (North), Carlisle, CA6 4SJ or your application to recruitment@drsl.co.uk. RS is a strong promoter of gender, orientation and racial diversity in rail and particularly welcomes applications from members of minority groups. The Company is also happy to consider applications from candidates who would like to work flexibly. Closing date for applications is Friday 15 th ecember 2017 at 16:00hrs. RS: Promoting respect, equality and diversity in the rail sector

2 POSITION CAMPAIGN INFORMATION SHT Salary: 20, (Grade: PS 2) Bonus ntitlement: Company bonus - up to 5% available based on Company Key Performance Indicators (KPI s) Normal Hours: Full time position 36:15 hours per week (flexibility on this will be considered). Benefits: Company Pension Scheme efined Contribution Scheme 34 ays Leave (26 days annual leave and 8 bank holidays) Company Sick Pay Scheme Healthcare Scheme currently provided by Healthshield Salary Sacrifice Schemes available for Cycle to Work and Childcare vouchers RS Offices & epots: No and type of vacancies: imensions of RS: Scope of Role: Head office: Carlisle York, Sellafield, Inverness, Grangemouth, Motherwell, Crewe, Rugby, Stowmarket & London 1 x Permanent position 1 x Maternity cover Fixed Term Wholly owned subsidiary of the Nuclear ecommissioning Authority (NA). stablished in 1995 as a lynch pin supplier of rail transport and associated services to the nuclear industry. 70million turnover company. Current staff numbers around 420 Administrative support to the Commercial Managers in support of customer & stakeholder contracts, including:- ffective administrative assistance to all customers & stakeholders in support of the contracts & business needs. RS: Promoting respect, equality and diversity in the rail sector

3 Role Specification Role Function Grade Location Responsible to Responsible for Safety Critical Security Status Security Pass Medical Requirement Business Support Commercial PS2 Carlisle Business Manager NA None Safety Critical BS/SC Level (as appropriate depending on sector) RS/P4 None Role Summary Provide high quality business support to the Commercial Team and liaise effectively with customers & stakeholders, providing accurate regular updates on the progress of their services along with completing relevant administration in support of the commercial contracts. Specialise in one market area and assist in other market areas as required.

4 Main duties and responsibilities Administrative support to the Commercial Managers in support of customer & stakeholder contracts, including:- ffective administrative assistance to all customers & stakeholders in support of the contracts & business needs. High quality communication with all customers & stakeholder interfaces, updating them on the progress of their services and provide information as requested. Timely attendance at customer meetings, providing accurate reports and minutes as required Provide positive & professional support to all sectors in relation to planning & preparation for customer & stakeholder events. Suitably liaise with operations and engineering to ensure that services run in an efficient manner Successfully collate customer claims and submit to Network Rail in a timely manner Liaise with Finance and provide invoice details in a timely manner Professionally administrate all commercial documents on BMS system Proficiently provide support to dispute resolution Systematically administer all commercial regulations and account development as directed. Actively support other sectors of the Commercial team so that any other administrative duties are covered as required. (Sickness, Annual Leave etc).

5 Person Specification Attributes Part of this criteria will be used on the advert for the role This criteria will be used for shortlisting / ducation GCS A-C grade Higher level qualification in relevant subject area xperience ealing with customers & stakeholders professionally Taking minutes of meetings Work in an administration role Production of high quality communications Knowledge Knowledge of working in administrative environment and good customer service background Skills xcellent organisation & communication skills Multi-tasking Prioritisation skills & working under pressure Meet targets & time management Be able to update actions Be flexible in approach Proactive working methods Attention to detail xcellent interpersonal skills Other Willing and able to travel IT Skills / / Advanced / Microsoft Outlook Microsoft Word Microsoft xcel Microsoft PowerPoint Sage Line 500 Q Pulse Other