Our values: we aspire to be supportive, professional, collaborative, creative and confident.

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1 vents xecutive Job description and person specification Line managed by Key relationships Special and Challenge vents Manager irector of Income Generation, Head of Individual Fundraising, Senior vents xecutive, Corporate Partnerships team, Major Giving teams, Communications team, ICT team vent participants, Local hospice, external partners such as Virgin Money London Marathon, reallbuzz.com xternal suppliers such as designers, merchandise, event organisers and venue providers Hospice UK is the national charity for hospice care, supporting over 200 hospices in the UK. We believe that everyone matters throughout their life right up until they die, and that no one should die in avoidable pain or suffering. Our aim is to make sure that every child and adult with a life-limiting or terminal condition gets the very best care, no matter who they are, where they are or why they are ill, and we believe hospices are critical to achieving this. Collectively hospices in the UK care for around 360,000 people every year patients and their families and carers and we work closely with them to support their vital work, share best practice and to create a stronger national voice for hospice care. Our strategic priorities are to: extend the reach and enable hospice quality care to be delivered in any setting tackle inequality and widen access to hospice care work with communities to build capacity and resilience to care for those at the end of their life empower a strong, dynamic and responsive hospice sector Our values: we aspire to be supportive, professional, collaborative, creative and confident. Hospice UK s core purpose is that everyone, no matter who they are, where they are or why they are ill, dying or bereaved gets the care and support they need, when and how they want it. In income generation we do this by engaging people with why we are here through emotional story-telling, connecting people to our cause, giving them the opportunity to support us in different ways and helping them to feel proud to make a difference. Page 1 of 5

2 We aim to create a culture where income generation is embedded in the NA of our organisation and everyone is proud of fundraising. We have a one team, one dream mentality. The vents team sits in the Income Generation department and forms part of the overall Fundraising team where the emphasis is on fundraising from individuals although the team will frequently work closely with other teams in the department. Job description Purpose of role The vents xecutive will be responsible for managing several challenge events, including Prudential RideLondon-Surrey 100, third party challenge events and other miscellaneous events. This post holder will also support the wider vents team to deliver other key events in the events portfolio, which currently includes the Virgin Money London Marathon, a number of other third party events, bespoke corporate events and several special events. The post-holder will be responsible for administrative tasks and will be expected to play a full and active role within the income generation department and across the organisation. Key tasks and responsibilities 1. ngaging and motivating Hospice UK supporters To plan and deliver excellent supporter care for events participants, developing relationships with key long term supporters. To be the first point of call for those interested in taking part in an event, responding to enquiries quickly and efficiently. Working with the wider vents team to develop mass communications for supporters. For example, compiling the monthly events fundraising e-newsletter, developing new ways to engage with supporters via social media and working on campaigns. 2. Supporting in the delivery of the events programme Account managing a number of challenge events. This will involve: o implementing marketing and project plans o monitoring income and expenditure o reporting on activities and key performance indictors o developing relationships with key stakeholders o leading on event logistics, where appropriate o producing appealing marketing collateral o evaluating event performance against targets and use learnings to feed in to events strategy Supporting the wider vents team in the delivery of other key events and projects. Attending our key events; helping to set up, supporting our participants and packing Page 2 of 5

3 up afterwards. 3. vent administration Maintaining the database (ThankQ) to ensure data is recorded and updated accurately and event bookings are imported from our web booking platform. Also, working with the Head of Business Systems and ICT to ensure that processes work effectively. Operate an effective banking and thanking process for participants who have submitted their sponsorship money, ensuring that income is coded correctly and liaising with the finance team when necessary. Acting as digital champion for the organisation s fundraising events with responsibility for events-related social media and updating and creating pages on the events section of the Hospice UK website. Monitoring and administering online giving pages. nsuring filing and admin systems are kept up to date. Assuming responsibility for merchandise and events equipment; storage, fulfilment of requests, ensuring that stock levels are maintained and ordering new merchandise and equipment as required. 4. Other tasks Keep abreast of Charity Law and fundraising developments across the charity sector by liaising with fundraising staff in other organisations, and abiding by the Charities Act and IOF Code of Practice. Carrying out other tasks and duties as required, to support colleagues in the wider fundraising team; in particular to support bespoke corporate fundraising events and special events as required. This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service. All job descriptions are non-contractual and give a sense of the broad scope of the role and so include a level of flexibility. Whilst they list some key tasks there will also always be tasks that arise and which can be reasonably expected of the role. Page 3 of 5

4 Person Specification = essential = desirable xperience and knowledge Understanding of the principles of good customer service and demonstrable experience of providing good customer service emonstrative experience of undertaking administrative tasks xperience of working with financial processes within an organisation xperience of assisting with the planning and/or delivery of sizable events (sporting or otherwise) Relevant experience and/or knowledge of the basics of events fundraising, and of the charity running / challenge events sector Skills and abilities xcellent IT skills; confident in the use of Microsoft Office, database(s), content management system(s) and social media xcellent organisational and time-management skills with the ability to prioritise and juggle conflicting demands xcellent verbal and written communication skills with a track record of developing good relationships with supporters/stakeholders Willingness to work part of a team, to be flexible and to accept ad-hoc work requests Self-motivated and able to use initiative Willingness to accept responsibility, and to be pro-active in seeking responsibility Recent participation, or interest in, challenge events Basic awareness of the role of hospices in the community and of Hospice UK within the wider hospice movement An approach to mirror our values: supportive, professional, collaborative, creative and confident process Other requirements of the role Happy to work out of hours (some evening and weekends) when required for events. TOIL will be provided in most circumstances Page 4 of 5

5 Terms and Conditions of appointment Contract Salary Probation period Notice period Work Pattern Pension Life Assurance Simplyhealth Scheme Childcare vouchers Cycle to work scheme Season ticket loan Holiday Location Permanent Circa 29,000 per annum The probationary period is six months One month Full time, 35 hours per week You will be auto enrolled into our pension scheme which is at 4%. Further contributions can be made to the scheme and Hospice UK will match contributions of up to 7% of your gross salary. Is provided upon start date at three times salary, subject to acceptance by our insurers A cash plan scheme, which provides payments towards everyday healthcare treatments for example dental, optical etc. up to a policy limit. All employees will be covered under level two of the scheme. We offer childcare vouchers Loaning of a cycle via a salary sacrifice scheme. An interest free loan is available after the probation period. 25 days per year, increasing to 30 days with service. The leave year runs from 1 January to 31 ecember The post holder will be based at Hospice House, Britannia Street, London, WC1X 9JG. Page 5 of 5