JOB DESCRIPTION/ROLE PROFILE

Transcription

1 JOB SCRIPTION/ROL PROFIL Job Title: Reporting To: Located At: Hours of Work: ICT Trainer Head of ICT Head Office, Northern Whig House, 3 Waring St, Belfast 37 per week, Monday Friday (flexi hours) MAIN PURPOS OF TH JOB: At Clanmil our tenants are at the heart of what we do and we want to provide more great homes for families that need them. As ICT Trainer you will provide information and technology training which meets current and future business needs. GNRAL RSPONSIBILITS: A MAXIMIMIS ICT SYSTMS & TCHNOLOGY 1 eliver high quality training to our staff and assist in the designing of training programmes to maximise the benefits of our ICT systems. 2 Conduct ICT skills audits to identify gaps between staff and ICT knowledge. 3 Participate in evaluating and testing new technology and systems with other members of the ICT Team 4 Assist in the delivery and implementation of major systems related projects. 5 Understand user workflows and processes to update and maintain flexible and applicable training support materials. 6 Liaise with departments to promote the use of new technology and encourage a positive approach to digital and agile working 7 Assist in the design and writing of targeted user documentation to support the business processes in relation to ICT systems. 8 eliver an effective and responsive IT support service to all IT users 9 Contribute to the development and review of the Associations ICT risk management strategy. 10 Co-ordinate ICT capacity for our customers to be able to access new services and systems as they are implemented. 11 Promote ICT security and awareness at all levels of the business 12 esign and deliver ICT induction training to new staff; to include training on existing technology, systems and business processes. 13 evelop and support staff and contribute to team working throughout the Association.

2 B TAM WORK 1 Work with colleagues to ensure the department is covered at all times and discuss and agree any holiday or leave requirements as per company policies and procedures. 2 Actively contribute to staff meetings/supervision meetings etc to ensure a neutral and harmonious working environment is maintained at all times. 3 Take an active role in team meetings and work with your colleagues, as part of a team, to ensure all Clanmil tenants and service users, internal and external, receive a warm, friendly, professional customer service experience. 4 Take on additional specific areas of work as required by the Head of ICT and any other senior manager as requested. C AMINISTRATIV UTIS 1 Prepare reports and training presentations as requested and assist with any administration requirements for the Senior Management Team and Board. PRSONAL VLOPMNT 1 mbrace all opportunities for learning and development to help you fulfil your role to the best of your ability. FOLLOW TH ASSOCIATIONS POLICIS AN PROCURS 1 Familiarise yourself with the companies policies and procedures which you will be provided with at the start of your employment and during your induction period and induction training. 2 Understand the role of the Association and its mission, and display its core values in your actions and behaviours. 3 Generate creative and innovative ideas to challenge and contribute to the Association s way of working. 4 Staff are encouraged to embrace the Association s quality & iversity Policy and commit to the principles and aims of the quality Scheme S75 duties with regard to religious faith, political opinion, racial groups, men and women generally, marital status, age, persons with a disability, persons with dependants and sexual orientation. This Job escription indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list. The role holder must have a flexible attitude to work and carry out any other duty, from time to time, requested by the Head of ICT or any other member of the Senior Management Team. Signed by Postholder: ate: Signed by Manager: ate:

3 Core Values These are our guiding principles and describe the behaviours that lead to achieving great performance in the organisation. We will show Commitment by: Putting our hearts and minds into what we do. Taking pride in delivering excellent customer service that strives to exceed customer expectations. Looking for new ways to do things that will improve services to our tenants. We will show xcellence by: Putting our tenants at the heart of everything we do. Being attentive to customers needs by being polite, courteous and upbeat. Going the extra mile. Being an ambassador for Clanmil Housing by promoting the vision and our objectives in a positive and inspirational way. Actively participating as a team member working collaboratively with colleagues to achieve mutual goals. We will show Respect by: Acting with authenticity. Fixing our mistakes Promoting a can do attitude. Building mutual trust and understanding by being open, honest and respectful to others. Actively listening to and understanding our customers' needs and expectations. nsuring our interactions with others internally and externally are positive and constructive. We will always be aware of our Community by: emonstrating a sense of responsibility for contributing to vibrant and resilient communities. Understanding our role in making a difference to people s lives. We will display Simplicity by: Listening to our customers and responding to their needs. Taking responsibility and ownership. elivering what we promise. We will never stop Learning because Change is constant. We will openly share our expertise and knowledge with others. We take responsibility for own learning and will seek opportunities to continuously develop. We are flexible and can adapt to change and new ways of working to enable the organisation to meet its objectives. We embrace iversity, everyone has a role to challenge and contribute. We recognise and understand the strengths and opportunities of a diverse workforce within Clanmil Housing. We ensure that everyone has fair and equal access to our services. We respond to the diverse needs and aspirations of our customers.

4 JOB PROFIL CRITRIA SSNTIAL / SIRABL ( / ) QUALIFICATIIONS / ATTAINMNTS MTHO OF ASSSSMNT A third level qualification (or equivalent) in a business processing/ict discipline, and two years experience (within the last 5 years) of providing ICT training and systems support. Candidates without a third level qualification but with 5 years experience (within the last 7 years) of providing ICT training and systems support in a relevant business environment should still apply Proven ability in the design and delivery of ICT training Level 3 training qualification or equivalent Project Management qualification XPRINC emonstrable ICT skills including current Microsoft Office applications xperience of working in a project focused environment. xperience of creating ICT business process documentation. xperience in participating in a customer focussed, systems improvement environment. Ability to demonstrate how you work currently helping set up new computer systems, both hardware and software, to increase computer productivity Understanding of the housing sector xperience in the delivery and implementation of major systems related projects. xperience in participating in a major business change process, which ICT systems helped lead. Understanding of workflow concepts. xperience in customer relationship management & & & & & &

5 SKILLS / ABILITIS Ability to influence and communicate effectively with a range of stakeholders. Proven problem solving and analytical skills. Ability to analyse information, formulate a range of innovative solutions Possess strong interpersonal skills rive and motivation to work independently. Ability to work as part of a team with a true commitment to customer experience. Have a flexible attitude to work carrying out occasional work in the evenings and/or weekends. Hold a full UK driving licence and be able to travel to meet the requirements of the post without reliance on public transport including outside office hours and at weekends & &