Functional Application Support Analyst (FASA)

Transcription

1 Date: 3 rd June 2009 Job Title : Functional Application Support Department : (ARDS) Location : Waitemata DHB Reporting To : ARDS Support Services Manager/ DSG Information Systems Manager Direct Reports : N/A Functional Relationships with : Internal Clinical & Patient Systems Team Leader, CW&F Service staff Dental Managers, Dental Therapists/Assistants Training Coordinator - ARDS Office Administrator - ARDS Dental Clinical Information User Group DSG Information Systems Manager DSG Information Manager DSG Information Analyst (CWFS) External healthalliance IT services Spark Dental Purpose : To assist s in the Functional application and support of Titanium and related systems Waitemata Health -JOB DESCRIPTION - Page 1

2 KEY TASKS Titanium Functional Application Support Data Base maintenance Data Integrity Business Analysis Release Management Development of users Relationship with Health Alliance Training if training is to be in-house Administration Assist with ARDS IS projects as required. Services are delivered in accordance with the ARDS philosophies, priorities and objectives EXPECTED OUTCOMES Provide tier 1 service centre support for all ARDS Titanium users. Configuration of the Titanium system Maintain users & user groups in Titanium. Set-up reference tables, preferences and business units. Maintain application aesthetic Manage error corrections Distribute and oversee audit reports Provide teams with reports and liaise with teams regarding data quality. Configure business processes into Titanium through its decision making forums. Requirements gathering Business process documentation Oversee release of software updates Manage testing for new releases Liaise with Vendor over software issues and resolution Fostering a wider knowledge of Titanium use and application to the normal business workflow by encouraging and supporting a functional super user network. Oversee hardware issues and their resolution with Health Alliance Organise training schedules for new users, super users and refresher courses. Maintain Titanium training data base Development of training curriculum. Support and cover super user trainers Provide one on one training when required Provide administration support Complete meeting minutes in a timely manner Meetings are coordinated and booked via Outlook Follow up on outcomes/action points Order from Oracle as and when required As determined. Completes orientations and mandatory training as stipulated in the Training and Development and team policies. Philosophies and values are known and supported. Consumer rights and responsibilities are actively supported. All conduct is ethical and confidential. Safety standards are known and met. Waitemata Health -JOB DESCRIPTION - Page 2

3 KEY TASKS To recognise the principles of the Treaty of Waitangi while acknowledging cultural and social difference of all groups Professional Responsibilities To demonstrate responsibility and accountability in the course of duties Demonstrate a commitment to personal and professional development. To work as an effective team member To recognise individual responsibility for workplace Health and Safety under Health and Safety Act 1992 EXPECTED OUTCOMES Waitemata Health s commitment to biculturalism is honoured. Cultural advice is sought. Work co-operatively with culturally appropriate staff. Conduct in workplace is ethical and professional All documentation is legible, dated and signed with name and designation clearly written. Organisational values are known, supported and modeled Consumer rights and responsibilities are actively supported. Relationships are fostered and maintained Understands, respects and maintains confidential and sensitive information in relation to service users, employees of WDHB and others Regular meeting with Manager to address any concerns, issues or development needs Professional development is actively pursued by active participation in appropriate in-service or outsourced education, reading relevant literature or seeking other resources. Mandatory training is attended Observe and identify roles, functions and philosophies of the multidisciplinary team. Maintain active communication within the team and relevant agencies. Progressively make contributions to the multidisciplinary team by taking on responsibilities, roles and functions within the team. Exchange and share resources. Waitemata s Health and Safety Policies are read and understood and relevant procedures applied to own work activities. Workplace hazards are identified and reported including self-management of hazards where appropriate. Can identify Health and Safety Representative for area. VERIFICATION: Employee: Department Head: Waitemata Health -JOB DESCRIPTION - Page 3

4 Date: Waitemata Health -JOB DESCRIPTION - Page 4

5 PERSON SPECIFICATION FASA Minimum Preferred Qualification Experience Skills/Knowledge/Behaviour A thorough working knowledge of the health business and business processes, preferably in a Dental setting Information system administration (min 3 yrs experience) 1 to 2 years experience in front line customer service role Experience with MS Product Suite Experience training staff individually and in small groups Access and HTML/Web (intermediate level) Competent and confident user of computer technology Flexible Team player & leadership skills Attention to detail Excellent written and verbal communication skills Number literate Problem solver Ability to work across all levels of healthcare Awareness of importance of confidentiality, discretion and diplomacy Ability to work unsupervised Good time management Enthusiastic and committed, can do attitude Ability to learn and develop new skills as requirements and systems change. Knowledge of dentistry and dental vocabulary. Knowledge of School Dental Service Previous work in a call centre or help desk operation. Experience with dental systems software Waitemata Health -JOB DESCRIPTION - Page 5