Job Description. Watersports Assistants, Receptionist & Casual Instructors. Hold a valid RYA Senior Dinghy Instructor Award or above

Transcription

1 Job Description Job Title: Grade: Responsible to: Responsible for: Hours of Duty: Qualifications Required: Watersports Centre Assistant Manager SCL Grade 5 21,530 23,698 (including evening & weekend work, for which enhancements will be paid) Water Sports Centre Manager Watersports Assistants, Receptionist & Casual Instructors 36hrs per week, annual weekly average (annualised hours, seasonal) Hold a valid RYA Senior Dinghy Instructor Award or above And hold and at least two other valid coaching qualification from the below: RYA Powerboat Instructor RYA Windsurf Instructor BWSW System 2.0 Operator Licence Purpose and Objectives of Post: This post is to assist in the management of the Centres programme of watersports and land based outdoor activities which run all year round. Offering Sailing, Windsurfing, kayaking & Canoeing, Wakeboarding, Open Water Swimming, Orienteering, Hill walking, Climbing and Initiative games to a wide variety of clients. To take responsibility for the Watersports centre and staff in the absence of the Centre Manager. And to assist the centre manager in all aspects of work including programming, safety, and water quality. Duties and Responsibilities: The duties listed below together with such other duties falling within the purview of the post as may be required. 1 To assist with the establishment of links with schools, local sport clubs and other community groups to improve customer relations and increase attendance. 2 To produce reports as requested by the Centre Manager. 3 To assist the Centre Manager in preparation and implementation of water activity and outdoors programme and in its daily implementation. 4 To implement the centre s NOP and EAP and assist in annual updates. 5 To develop new initiatives, that will contribute towards the centre in achieving its income targets. 6 To assist with the bookings and income collection for the Watersports program, using the MIS system. 7 To motivate, lead, monitor and direct staff to meet the needs of the centre s programme, and play an active role within this team. 8 To take responsibility for the development of clubs based at the centre and support their applications for funding, accreditation, etc 9 To oversee the finances for the centre, including the budget, income, collection of fees and banking, and the analysis of these. 10 To play a key role in developing and maintaining high standards of customer service & the collection of customer feedback and the analysis of this. 11 To comply with SCL s policies and procedures including Health and Safety.

2 12 To assist with the marketing, website & social media for the centre & to ensure the service is promoted effectively. 13 To monitor the training, monitoring, maintaining of personal skills, and upkeep of relevant NGB memberships of the staff. 14 To ensure compliance with the centre s Normal Operating Procedures and Emergency Action plan and update, amend the policies when required. 15 To take the lead role with regards appropriate NGB recognition & AALA and stay up to date with relevant initiatives & good practice. 16 Any other duties which may fall within the purview of the post as may be required. Corporate Responsibilities: 1 To ensure the service is promoted efficiently, effectively and in keeping with the Corporate image. 2 Ensure customer care is the major priority for service provision. 3 To ensure high levels of professional conduct at all times with particular reference to punctuality, dress, presentation and administration. 4 Considerable importance is attached to the public relations aspect of all work undertaken by Salford Community Leisure staff. It is expected, therefore, that the post holder will at all times project to the public the image of the SCL as being keen to assist wherever possible and positively promote the work the SCL does across its various services. 5 SCL expects all its employees to have a full commitment to the SCL`s Equal Opportunities Policy and acceptance of a personal responsibility for its practical application. All employees are required to comply with and promote the policy and to ensure that discrimination is eliminated in the service of SCL. 6 The post holder must carry out their duties with full regard to the SCL s Equal Opportunities and Health and Safety Policies. Review Arrangements The details contained in this job description, particularly the principal responsibilities, reflect the job content at the date the job description was prepared. It should be remembered, however, that it is inevitable that over time the nature of individuals jobs will change; existing duties may be lost and other duties gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, SCL will expect to revise this job description from time to time and will consult regarding such revisions with the post holder at the appropriate time. Date, Job, & Description Prepared/Revised: March 2016 Prepared by: David Germain Agreed by post holder (print name) Post holder signature:

3 PERSON SPECIFICATION POST: Watersports Assistant Centre Manager GRADE: 5 ESSENTIAL REQUIREMENTS Skills Assessment Criteria a. Ability to lead & motivate a team and provide support to the Centre Manager AF/I b. Ability to take full responsibility for the day to day running of the Centre in the absence of the Centre Manager. AF/I c. Good standard of written and numeration skills AF/I d. A commitment to a high standard of customer care. AF/I e. Able to work on own initiative and make decisions AF/I f. Able to work as an efficient member of a team. AF/I g. A positive attitude towards teamwork. AF/I h. Ability to meet deadlines AF/I i. Competent user of IT packages AF j. A basic understanding of and commitment to equality and diversity. AF/I k. Ability to resolve conflict in sensitive manner AF/I l. Ability to lead activity programmes, and analyse to improve performance AF/I Knowledge & Qualifications

4 a. Hold RYA Senior Sailing Instructor or Higher AF/Certificate b. Hold at least two valid coaching qualification from the list below: AF/Certificate RYA Powerboat or higher Start Windsurf Instructor or higher BWSW System 2.0 Operator Licence c. Hold a valid First Aid certificate AF/Certificate d. Hold a clean full UK driving licence AF/Certificate e. Good understanding of NGB initiatives & coaching practises AF/I f. Knowledge of Health and Safety requirements for adventurous activities AF/I g. Practical knowledge of the repair & maintenance of equipment AF h. Knowledge of relevant National Governing Bodies and their schemes. AF/I Experience a. At least 1 years experience in a management role within the Leisure / Outdoor industry AF/I b. Experience of producing reports c. Experience of managing projects d. Experience of planning events e. Experience of relevant administration work eg lesson plans, evaluations, risk assessments AF/I f. Experience of working with a wide range of clients AF/I Other a. Willingness to undertake future training; and ability to adapt to new systems/ ways of working I

5 b. Able to work unsocial hours; on shift basis I DESIRABLE REQUIREMENTS Skills Assessment Criteria a. Experience of working under pressure in a service capacity. AF/I b. Able to use a management information system and / or web design AF/I c. Able to use Social Media and understand the benefits to organisations AF/I d. Ability to run staff in house training AF/I e. Experience in other watersports & adventurous activities other than your coaching sports AF/I Knowledge & Qualifications a. b. c. d. Hold a relevant foundation degree in Outdoor Education or Leisure Management RYA Coach Assessor Windsurf Trainer BCU Paddle sports or MLTE qualifications (ML, SPA, CWA) Understanding of the Duke of Edinburgh Award Be familiar with Education key stages and GCSE Requirements Have an understanding of sport development AF/Certificate AF/I AF/I AF/I Experience a. Experience of driving a minibus and hold a D1 AF/I b. Experience of leading a project / initiative AF/I c. Experience of running DofE programmes AF/I

6 NOTE TO APPLICANTS: Please demonstrate in your application on how you feel you meet the above requirements KEY: I = Interview, P = Presentation, C = Certificate, AF = Application Form