The holder of this role will have high-level administration skills, be diligent, ethical, organised and a self-starter.

Transcription

1 Operations Manager Create life-changing opportunities for learners around the world Grow your career with an organization that celebrates and values their employees and communities Position based in Vietnam About the role The Operations Manager (Vietnam) will support the day-to-day running of the office by providing a wide range of services that cover financial, HR, IT, administration and property support services. The role is also the main point of contact with specialist teams and external providers associated with these functions. These teams and providers may be in India or outside of India. The Ops Manager will also provide support to the team by being a point of contact for visitors to the office, overseeing procurement of goods and services for the office, and managing logistics, and other support for the team in relation to events. The holder of this role will have high-level administration skills, be diligent, ethical, organised and a self-starter. The ideal candidate we seek will ideally have the following: Experience with financial and HR processes Experience driving compliance through understanding legislative implications for the work place Excellent administrative skills, strong IT and Excel skills Ability to work with minimal supervision High attention to detail Motivated and organised Sound written and spoken English language What we can offer you: Career progression and professional development pathways A strong, positive and values driven workplace culture Collegial and collaborative environment with a commitment to education Access to, and support from, a comprehensive and experienced sales and marketing workforce Mobility within the business and global locations About Navitas Navitas is a leading global education provider that delivers an extensive range of educational services to over 80,000 students annually through more than 120 institutions in 31 countries. We are proud to be an ASX 200 listed organisation and strive for continuous growth and excellence with students at our forefront. With a large diversified global footprint, Navitas are committed to improving lives through education, passion for student outcome and growth through conviction and rigour. Teaching and students are at the heart of what drives us. We are proud of our graduates, teachers and support staff and excited about our future, and the future of delivering accessible and effective education. Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. We encourage applications from candidates with disabilities, of all ages and genders, and diverse community groups. For full description of the role and other opportunities, please visit navitas.com/careers To apply, please a resume and cover letter to Nga Tran-Regional Manager at nga.tran@navitas.com and position title Operations Manager. Applications close on 29 th March, Page 1

2 By submitting your application, you acknowledge and agree to Navitas Privacy policy. Further information can be found at navitas.com/careers Position Description Title: Area Manager Reports to: Regional Manager 1. Overview and Objectives of the Position: The Area Manager is responsible for pro-actively driving agent and direct channel performance throughout their area. They will work closely with product sales specialists and ensure support to all channels. The AM will support the Regional Manager in relationship management of all the agent channel partners. They will support the development and execution of the strategic marketing plan with the aim of driving market development, diversification and achieving student enrolment targets for all Navitas business units. To do this they will work Page 2

3 closely with their Regional Manager and the product sales team. The role requires a practical knowledge of marketing and sales within the international education environment and specifically student recruitment through agent networks for study abroad. 2. Key Relationships: Regional Manager Advices on progress against targets and agent performance. Collaborate on development of regional marketing strategy. Used as an escalation point. Takes day-to-day guidance from RM. Agency Management Commercial negotiations, target setting and performance management of designated agencies. Direct Sales Team Provides go to market advice and in-market face-to-face resources as required. College Marketing Teams Provides go to market advice and in-market face-to-face resources as required. 3. Principal Accountabilities: Is part of the cross channel and cross functional team for region (dotted line) and delivers on all sales leadership rhythms and reporting Personally manages accounts that have been allocated to them by the Regional Manager Working with the RM to manage accounts and stakeholder relationships as required Supports the operations performance and operational and legal compliance for Navitas throughout region Supports the development and provision of regional market expertise and insight Represents Navitas Group within area Personally responsible for embracing the desired organisational culture Help resolve inter-divisional differences at an area level Providing market insights and data to support Navitas and their clients business decision making Operate within the Area budget as provided by the RM 4. Knowledge, Skills and Experience Ideal Requirements: Demonstrated innovative thinking and proactive work habits including an eye for detail and for new sales opportunities Demonstrated and proven ability to support marketing campaigns and sales tactics which have made a strong contribution to sustainable business growth Demonstrated ability to deliver to tight deadlines, changing priorities and to take accountability for decisions and outcomes Good interpersonal, negotiation, presentation and communication skills Demonstrated flexible attitude to work (e.g. in hours and content), including a willingness to work weekends and evenings in support of recruitment activities both locally and internationally Demonstrated and proven ability to work autonomously and collaborate as a team player Relevant tertiary education Is an advocate of the benefits of Salesforce.com Page 3

4 Collaborative Culturally sensitive, ethical and globally aware Creative yet analytical, organised, structured Core Requirements: Understanding of the international education industry Successful sales and marketing experience Has used CRM tools to drive business decisions Customer focussed Driven, honest and collaborative 5. Key Performance Indicators These are the typically indicators that measure success in the role: Territory performance (enrolments) with destination diversity Agent compliance rates Agent satisfaction indicators Agent performance (cross divisional enrolments) Adherence to values by team (as measured annually) Page 4

5 Position Description Title: Operations Manager Reports to: Regional Manager 1. Overview and Objectives of the Position: The Ops Manager will support the day-to-day running of the office by providing a wide range of services that cover financial, HR, IT, administration and property support services. The role is also the main point of contact with specialist teams and external providers associated with these functions. These teams and providers may be in India or outside of India. The Ops Manager will also provide support to the team by being a point of contact for visitors to the office, overseeing procurement of goods and services for the office, and managing logistics, and other support for the team in relation to events. The holder of this role will have high-level administration skills, be diligent, ethical, organised and a selfstarter. 2. Key Relationships: Head of Operations Takes day-to-day direction from the Regional Manager and the Head of Operations regarding matters that need escalation or support Navitas Finance Will support the book keeping required for the offices within scope. Accounts Payable/Receivable activities in line with Navitas Finance requirements and processes, and any record keeping/compliance activities needed Navitas HR Will support the role out of HR initiatives and services within the office particularly around supporting payroll processes, record keeping and logistics. Navitas IT Will be the interface with Navitas IT in supporting IT initiatives in the office, or engaging with them for new or leaving staff. Visitors to office Is the main point of contact for visitors to the office University Hosting Services Liaise with Hosting Services to ensure space and facilities are provided to suitable accommodate UP hosting. 3. Principal Accountabilities: Supports financial process in a way that is compliant and managed efficiently, meeting key deadlines and delivering excellent internal and external customer service; Follow all administrative processes efficiently and deliver excellent service to internal and external customers; Develop, implement and review operational policies and procedures Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. Supports the on-boarding and exit of employees in the India offices. Be the key point of contact for external providers and internal function specialists (eg IT, HR, Finance) and oversees roll out of functional initiatives. Procures where appropriate office services and equipment. Support the provision of University Hosting services with offices services CONVICTION DRIVE ADVENTUROUS RIGOUR GENUINE RESPECT navitas.com

6 Support the preparation and execution of Navitas, or Navitas supported, events Be the key point of contact to all internal and external visitors to the office 4. Knowledge, Skills and Experience Ideal Tertiary qualification (particularly in business administration) Good written and verbal communications skills Accounting qualifications Essential Requirements Experience with financial and HR processes Experience driving compliance through understanding legislative implications for the work place Excellent administrative skills, strong IT and Excel skills Ability to work with minimal supervision High attention to detail Motivated and organised Sound written and spoken English language 5. Key Performance Indicators These are the typically indicators that measure success in the role: Accurate and timely recording of office related finances Continuous improvement of compliance based processes Successful roll out of Navitas group initiatives into the India offices Compliant practices that are continually improved Office equipment and facilities provided within budget Staff satisfaction ratings UP Hosting satisfaction scores CONVICTION DRIVE ADVENTUROUS RIGOUR GENUINE RESPECT navitas.com