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1 Assessment Tasks Assessr Guide BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment

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3 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Assessment Dcumentatin This Assessr Guide is designed t prvide standardised dcumentatin and assessment prcedure fr the assessment prcesses cnducted by this RTO. The assessment tls that are used by yu (the assessr) will result in evidence being generated by the student targeting this unit f cmpetency. The evidence is kept by the RTO and is required fr audit purpses. The fllwing table summarises the types f evidence students can generate as prf f cmpetence. The table cntains infrmatin based n the AQF (Australian Qualificatins Framewrk) Level fr the unit BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment. Sample assessment tls have been suggested as a means f assisting students in generating the apprpriate frm f evidence fr this unit. AQF Level Distinguishing Features (Surce: AQF Implementatin Handbk 2007: Guidelines) Type f evidence t be used Sample assessment tls Diplma Demnstrate understanding f a brad knwledge base incrprating theretical cncepts, with substantial depth in sme areas Analyse and plan appraches t technical prblems r management requirements Transfer and apply theretical cncepts and/r technical r creative skills t a range f situatins Evaluate infrmatin using it t frecast fr planning r research purpses Take respnsibility fr wn utputs in relatin t specified quality standards Take sme respnsibility fr the achievement f grup utcmes Wrkplace achievement Answers t case study Wrk samples frm a range f areas Practical demnstratin Rle playing a specific prcess Lg bk Phtgraphs / vides Third party reprt Perfrmance checklist fr demnstratins / rle plays Case study scenaris and questins with benchmark answers End prduct summary checklist Written/ral questins and benchmark answers The assessment activities assciated with the unit f cmpetency BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment are listed belw: Assessment 1: Written Written answers t questins Assessment 2: Prject Written respnses t tasks Assessment 3: Prject Written respnses t tasks BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 1 f 26

4 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Assessment Infrmatin The candidate has been given the fllwing infrmatin This guide cntains all f the assessment tasks required fr cmpletin f unit f cmpetency BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment. Prir t cmmencing the assessments yur assessr will explain each task t yu. Yu will be given the pprtunity t ask questins and t seek clarificatin n any f the tasks, and yur assessr will remain available t supprt yu thrugh the assessment prcess. Yur assessr is als available t discuss Recgnitin f Prir Learning and whether this applies t yur circumstances. Terms and cnditins Submitting yur evidence prtfli Yu are recmmended t seek the advice f yur assessr when putting tgether yur evidence prtfli in rder t cnfirm that yu have prvided sufficient evidence f cmpetency. Yu shuld nte that yur evidence prtfli must be retained by the Registered Training Organisatin fr audit purpses and will nt be returned t yu. If yu wish t keep any evidence, yu shuld make a cpy prir t submissin fr assessment. Yu are advised t make sure yu clearly label each answer and task and cmplete all sectins f each assessment. If pssible, yu shuld als submit cpies f any wrkplace dcuments that may be relevant t this unit f cmpetency. In this case yu will need t gain apprval t prvide the cpies frm yur emplyer. Ownership and plagiarism Yu are advised by accepting these terms and cnditins yu have declared the evidence that yu submit is yur wn wrk r the result f yur wn research. By signing the declaratin belw yu acknwledge yur assessment is yur wn and cntains n material written by anther persn except where due reference is made. Nte that if yu qute any surce in yur evidence, yu must prvide a reference t the surce in rder t ensure that yu d nt breach Cpyright legislatin. Yu need t be aware that a false declaratin may lead t the withdrawal f a qualificatin. Re-submissin f yur evidence prtfli If yur evidence meets the requirements f the unit f cmpetency yu will be assessed as Cmpetent (C) in this unit. If yur evidence des nt meet the requirements f the unit f cmpetency yu will be assessed as Nt Yet Cmpetent (NYC). If yu are assessed NYC, it is imprtant t discuss yur re-submissin with yur assessr as yu will be given ne pprtunity nly t revise and re-submit yur evidence prtfli. Candidate s declaratin f riginal authrship The candidate is required t sign the fllwing declaratin in the Candidate cpy f this Assessment. I declare that this assessment is my wn and cntains n material written by anther persn except where due reference is made. I am aware that a false declaratin may lead t the withdrawal f a qualificatin BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 2 f 26

5 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Elements 1. Establish persnal wrk gals Perfrmance Criteria (PC): 1.1 Serve as a psitive rle mdel in the wrkplace thrugh persnal wrk planning and rganisatin 1.2 Ensure persnal wrk gals, plans and activities reflect the rganisatin's plans, and wn respnsibilities and accuntabilities 1.3 Measure and maintain persnal perfrmance in varying wrk cnditins, wrk cntexts and cntingencies 2. Set and meet wn wrk pririties Perfrmance Criteria (PC): 2.1 Take initiative t priritise and facilitate cmpeting demands t achieve persnal, team and rganisatinal gals and bjectives 2.2 Use technlgy efficiently and effectively t manage wrk pririties and cmmitments 2.3 Maintain apprpriate wrk-life balance, and ensure stress is effectively managed and health is attended t 3. Develp and maintain prfessinal cmpetence Perfrmance Criteria (PC): 3.1 Assess persnal knwledge and skills against cmpetency standards t determine develpment needs, pririties and plans 3.2 Seek feedback frm emplyees, clients and clleagues and use this feedback t identify and develp ways t imprve cmpetence 3.3 Identify, evaluate, select and use develpment pprtunities suitable t persnal learning style/s t develp cmpetence 3.4 Undertake participatin in netwrks t enhance persnal knwledge, skills and wrk relatinships 3.5 Identify and develp new skills t achieve and maintain a cmpetitive edge Required Skills RS 1. cmmunicatin skills t receive, analyse and reprt n feedback RS 2. literacy skills t interpret written and verbal infrmatin abut wrkplace requirements RS 3. rganisatinal skills t set and achieve pririties. Required Knwledge RK 1. principles and techniques invlved in the management and rganisatin f perfrmance measurement RK 2. principles and techniques invlved in the management and rganisatin f persnal behaviur, self-awareness and persnality traits identificatin RK 3. principles and techniques invlved in the management and rganisatin f persnal develpment plan RK 4. principles and techniques invlved in the management and rganisatin f persnal gal setting RK 5. principles and techniques invlved in the management and rganisatin f time management RK 6. management develpment pprtunities and ptins fr self RK 7. rganisatin's plicies, plans and prcedures RK 8. types f learning style/s and hw they relate t the individual RK 9. types f wrk methds and practices that can imprve persnal perfrmance. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 3 f 26

6 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Critical aspects f evidence Evidence f the fllwing is essential: CAE 1. systems and prcesses (electrnic r paper-based) used t rganise and priritise tasks, which shw hw wrk is managed CAE 2. persnal develpment plan, with career bjectives and an actin plan CAE 3. knwledge f relevant legislatin Emplyability Skills Industry and enterprise requirements fr the qualificatin: ES 1. ES 2. ES 3. ES 4. ES 5. ES 6. ES 7. ES 8. Cmmunicatin cnducting research t cllect and analyse infrmatin in a range f reprts cnsulting with thers t develp a range f plans and reprts liaising with stakehlders and prmting participative wrkplace arrangements negtiating slutins t new and emerging issues Teamwrk cntributing t the develpment f ther team members prviding feedback n team perfrmance t clleagues and managers Prblem slving applying risk management prcesses t business peratins assessing financial viability f new pprtunities and matching rganisatinal capability with market needs Initiative and enterprise encuraging creative and innvative wrkplace slutins identifying new and emerging pprtunities fr the business and develping strategies t capitalise n them managing, fstering and facilitating change Planning and rganising develping systems that are flexible and respnsive t changing circumstances planning fr cntingencies and perfrmance f staff and systems Self management dealing with cntingencies managing wn time and pririties taking respnsibility as required by wrk rle and ensuring all rganisatinal plices and prcedures are adhered t Learning assisting thers t acquire new knwledge and skills t imprve team and individual perfrmance Technlgy using electrnic cmmunicatin devices and prcesses such as internet, intranet, t prduce written crrespndence and reprts using technlgy t assist the management f infrmatin and t assist the planning prcess Candidates targeting unit BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment need t cmplete all frmative activities in preparatin fr the three summative assessment activities required fr this unit. The candidate is prvided with instructins fr each f the summative assessment activities in her/his assessment task bk. If at any stage f the assessments, yu believe that the safety f anyne is in jepardy, yu shuld abrt the assessment sessin. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 4 f 26

7 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Assessment 1: Written Test The fllwing instructins have been prvided t the candidate. Instructins t Candidate Yu are required t answer the fllwing questins t cnfirm yur knwledge in relatin t unit BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment. Yu may refer t yur training materials and ther research while cmpleting the answers. Write yur answers in the spaces belw using a blue r black pen. Alternatively type a dcument and prvide a printed cpy. If yu re-type the dcument, repeat each questin in the dcument and type yur answer under the questin. Instructins t Assessr: Written Benchmark Answers The fllwing answers are supplied fr yu (the assessr). Please ensure when marking the candidate s wrk that yu adhere t the prescribed answers. The benchmark answers in the fllwing table are intended as a guide t ensure cnsistency f assessment. Questins and benchmark answers Questin 1. The management and rganisatin f business, team and individual perfrmance measurement systems is an imprtant functin f a manager. What is the principle (purpse) f perfrmance measurement systems? Answer shuld indicate the fllwing: A methd f gathering infrmatin fr an evaluatin f the business, team r individual s efficiency and effectiveness in achieving their identified gals. The system als prvides an avenue fr managers t prvide feedback n the prgress twards thse gals. Questin 2. RK1 Name a technique (cmmn tl) used with perfrmance measuring systems. Key perfrmance indicatrs (KPIs) RK1 Questin 3. There are a number f testing tls r techniques a manager can use t identify an individual s behaviur type and their persnality traits. Name 1 cmmn persnalitytype testing prcess. Answer shuld identify 1 f the fllwing pints: Myers-Briggs DISC Herrmann Brain Dminance Instrument RK2 Questin 4. Managing different persnality types is ne f the first challenges that yu will face as a manager. Name 1 team advantage when the manager and the team members are aware f their wn persnality traits and behaviur preferences. Answer shuld identify 1 f the fllwing pints: The team can: Identify the strengths and weaknesses f each individual Reduce misunderstandings and cnflict Make a difference in the way a team deliberates a prblem with diversity f different persnality types Enables tasks t be matched t the mst apprpriate persnality type. RK2 BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 5 f 26

8 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Questins and benchmark answers Questin 5. Name the principle (purpse) f a persnal develpment plan. Answer shuld indicate the fllwing: An actin plan aimed twards achieving a career, educatin r self-imprvement gals. RK3 Questin 6. Briefly explain the technique used when rganising and managing a persnal develpment plan. Answer shuld indicate the fllwing: Identificatin and evaluatin f persnal develpment milestnes and achievements tgether with planning f gals and actins t achieve gals based n awareness and reflectin. RK3 Questin 7. Identify a business tl r technique that can be used in rganising a persnal develpment plan t identify areas f persnal strength and weakness and external factrs that may impact n the plan. SWOT analysis RK3 Questin 8. Persnal gal setting is imprtant fr managers as it prvides directin and mtivatin t be successful. One technique used t set persnal and business gals is SMARTT. Explain the meaning f this acrnym. Gals shuld be: Specific Measurable Achievable Realistic Trackable Time-framed RK4 Questin 9. As well as using SMARTT t set gals, the principles in persnal gal setting als include mnitring and rewards. Explain the imprtance f mnitring and rewards in gal setting. Answer shuld indicate the fllwing: Mnitring: Yu need t: Check yur prgress frm time t time Adjust yur gals Regularly measure yur level f success with the gals yu set Rewards: Yu shuld acknwledge yur achievement by giving yurself a reward fr successfully reaching yur gal RK4 BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 6 f 26

9 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Questins and benchmark answers Questin 10. List 5 f the principles f time management. Answer shuld identify 5 f the fllwing pints: Set yur gals Review yur gals Make a list Decide n pririties Select an rder r sequence fr tasks t be dne Try t d ne task at a time - Dn't jump frm ne task t the ther Plan the day Develp a persnal sense f time Delegate effectively Make the best use f yur best time including cntingency planning RK5 Questin 11. List 3 f the barriers t effective time management. Answer shuld identify 3 f the fllwing pints: Inability t priritise Inability t say n r accepting inapprpriate task requirements Imbalance in wrk-life balance Lack f fcus n gals Prcrastinatin RK5 Questin 12. Self develpment fr a manager shuld be an n-ging activity. There are a number f frmal and infrmal ptins fr a manager t imprve their management skills and knwledge. Explain the difference between frmal and infrmal self- develpment. Answer shuld indicate the fllwing: Frmal self-develpment relates t acquiring skills and knwledge which is frm a natinally recgnised curse r prgram Infrmal self-develpment relates t acquiring skills r knwledge which may be gained frm: Netwrking, mentring, caching Jb shadwing, jb exchange prgrams Reading industry articles In-huse training that is nt natinally recgnised Wrk-based learning. RK6 BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 7 f 26

10 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Questins and benchmark answers Questin 13. An rganisatin s plicies and prcedures are essential in rder t ensure cnsistency in its daily peratins. They prvide clarity and directin in rder t meet their legal and statutry requirements. Describe the functin f: An rganisatin s plicies An rganisatin s prcedures. Answer shuld indicate the fllwing: Plicies: The rganisatin s plicies are a blueprint t guide the directin f the cmpany as well as regulate, direct and cntrl staff actins and cnduct. Plicies are the direct cnnectin between a Cmpany's Visin and Missin and its daily peratins. Plicies are als a platfrm fr the cmpany's culture. RK7 Prcedures: The rganisatin s prcedures are the instructins which prvide an exact sequence f actin fr the rganisatin s plicies. A prcedure generally explains the hw (methd/prcess) and the wh (which psitin) in plicy implementatin. Prcedures are specific, factual and succinct. They may include timelines, specific frms t be used and template frms. Prcedures assist in eliminating cmmn misunderstandings which can result in cstly mistakes. Questin 14. An rganisatin has a number f plans that dcument the bjectives, gals, directin and aims f a cmpany. Name 2 types f rganisatinal plans. Answer shuld identify 2 f the fllwing pints: Business plan Strategic plan Organisatinal (actin) plan Marketing/Sales plan Financial plan Prductin plan Perfrmance management plan RK7 Questin 15. As a manager delivers presentatins t staff and thers he/she needs t understand the different types f learning styles as well as their wn. List 3 different learning styles. Answer shuld identify 3 f the fllwing pints: Visual (spatial). Aural (auditry-musical). Physical (kinaesthetic). Verbal (linguistic). Lgical (mathematical). Scial (interpersnal). Slitary (intrapersnal). RK8 BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 8 f 26

11 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Questins and benchmark answers Questin 16. The way yu recall infrmatin and think abut yur experiences relates t yur preferred learning style. Briefly explain this statement. Answer shuld indicate the fllwing: Learning relates the way yu input, prcess, rganise and recall infrmatin in yur wn mind. RK8 Questin 17. Describe 5 types f management wrk practices (methds) that can imprve persnal wrk perfrmance fr yurself and yur team. Answer shuld identify 5 f the fllwing pints: Establish clear expectatins and gals Review and gain agreement n KPIs and standards Create a psitive atmsphere in the wrkplace thrugh dignity and respect Give praise, acknwledge achievement and prvide regular psitive feedback Address mrale issues and team member cnflicts immediately Have an pen-dr cmmunicatin plicy Identify and prvide systems t ensure training is cmpleted prperly and in a timely manner Lead by example and be a psitive rle mdel Deal with team and individual perfrmance issues fairly and tactfully by cncentrating n facts rather than persnalities Delegate respnsibly by prviding the tls and authrity t act Plan and priritise current and future activities t meet rganisatinal gals and targets RK9 Ttal Questins 17 BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 9 f 26

12 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Assessment checklist Assessr Nte Please cmplete the assessment checklist in the Candidate Guide t recrd the assessment prcess and utcme. The checklist cntains a declaratin by the candidate as fllws: A. The purpse and utcmes f the assessment have been explained. B. I have received infrmatin abut the unit f cmpetency. C. I understand the type f evidence t be cllected. D. The appeals system has been explained t me. E. I have ntified my assessr f any special needs that may need t be cnsidered during the assessment. The checklist cntains a sectin fr the assessr t recrd the fllwing: Whether RPL / Accelerated prgressin is required Whether Language / Literacy / Numeracy supprt is required Any ther special needs BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 10 f 26

13 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Assessment 2: Prject The fllwing instructins have been prvided t the candidate. Instructins t Candidate This activity is related t the unit f cmpetency BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment. In particular, yu will be required t demnstrate yur skills and knwledge in relatin t this unit f cmpetency. Yu may refer t yur training materials and ther research if required. The activity may be cmpleted in the wrkplace r a simulated wrkplace. Yur assessr will use a checklist t recrd the assessment decisin. Overview Belw are a number f practical tasks t be cmpleted ver a perid f time in a real r simulated wrkplace where yu will perfrm the duties f a manager. The times fr cmpletin f the tasks are t be negtiated between yurself and the assessr. The tasks will reflect yur ability t: Prject: Develp persnal wrk gals and mnitr perfrmance and achievement Yur assessr will prvide yu with instructins and cmplete a checklist n which they will recrd yur satisfactry perfrmance f wrkplace tasks. In this assessment candidates will need t access the fllwing dcuments. Fr a simulated wrkplace assessment, the assessr will supply candidates with the fllwing dcuments. A management psitin descriptin (rle statement, duty statement r perfrmance plan) which describes their activities, respnsibilities, accuntabilities and reprting requirements. An rganisatinal plan which reflects the gals and bjectives f the cmpany. The Prject Tasks table belw identifies the dcuments that yu are required t prepare and submit in yur evidence prtfli. They may be presented in printed frmat in a flder r as an electrnic cpy. Ensure bth yur name and student number is clearly displayed. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 11 f 26

14 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Instructins t Assessr The fllwing benchmarks are supplied fr yu (the assessr). Please ensure when marking the candidate s wrk that yu adhere t the prescribed benchmarks which are intended as a guide t ensure cnsistency f assessment. Instructins t Assessr The fllwing benchmarks are supplied fr yu (the assessr). Please ensure when marking the candidate s wrk that yu adhere t the prescribed benchmarks which are intended as a guide t ensure cnsistency f assessment. Prject Tasks The fllwing tasks may be cmpleted as a wrkplace prject based n yur wn rganisatin and jb rle, r as a simulated wrkplace prject based n a fictitius rganisatin, r an rganisatin yu are familiar with. 1. In rder t be a rle mdel t thers it is imprtant fr a manger t be rganised and have a persnal wrk plan which identifies their gals, the prcesses t achieve thse gals as well as the mechanisms t mnitr and make adjustments t the plan. Lcate yur psitin descriptin (rle statement, duty statement r perfrmance plan) and the rganisatin s plan n the cmpany s gals and bjectives. If yu are in a simulated wrkplace yur assessr will prvide yu with a psitin descriptin and an rganisatinal plan. PC RS 2-3 RK 1, 3-7 CAE 1-3 ES 1, 3-6, 8 Using yur psitin descriptin and the rganisatinal plan, develp a Persnal Wrk Plan. Yur persnal wrk plan needs t: Identify yur persnal wrk gals, plans, activities and career bjectives Reflect yur respnsibilities and accuntabilities Reflect the gals and bjectives in the rganisatin s plan Take int accunt any legislative requirements. The plan can be n a landscape page in a table frmat (Wrd r Excel) using the fllwing headings: Organisatinal gals and bjectives Relate these t yur perfrmance requirements, respnsibilities and accuntabilities Persnal wrk perfrmance gals Yur gals shuld match the rganisatinal gals and bjectives relating t yur respnsibility and accuntability areas. (Perfrmance expectatins need t be detailed and include activities and bjectives relating t yur career.) Areas/cmpetencies requiring imprvement Actins t achieve gals Identify frmal r infrmal learning, lcatin/access requirements, apprval requirements, estimated csts and payer, etc. Timeframe t achieve gal. Yu are required t prvide yur assessr with the fllwing dcument: A Persnal Wrk Plan detailing yur gals and actins t achieve them. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 12 f 26

15 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Has the candidate met the fllwing criteria fr Task 1 Candidate s respnses may vary A Persnal Wrk Plan in a table frmat (Wrd r Excel), identifying: The rganisatinal gals and bjectives relating t the candidate s perfrmance requirements, respnsibilities, accuntabilities and any legislatin requirements. The candidate s persnal wrk gals, plans, activities and career bjectives The candidate s persnal wrk perfrmance gals matched (mapped) t the rganisatinal gals and bjectives The candidate s gals shuld include their activities and perfrmance in terms f expectatins and achievements which reflect their respnsibility and accuntability areas Areas/cmpetencies fr imprvement e.g negtiatin skills, technlgy skills, Certificate IV in Manufacturing, etc Actins t achieve their gals which identifies: The type f learning(frmal r infrmal) The lcatin/access requirements e.g. in-huse, TAFE, etc. Any apprval requirements e.g. wrk release time, HR apprval, etc. Estimated csts and payer, etc e.g. dllars if candidate paying r nil if cmpany reimbursing payment Estimated timeframe t achieve gal e.g. a day, a week, 3 mnths, etc BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 13 f 26

16 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Prject Tasks 2. In rder t mnitr and maintain yur Persnal Wrk Plan, yu need t establish a methd t measure yur success in achieving yur wrk gals. KPIs are measurable indicatrs that can track yur prgress and reveal areas which will help yu manage yur perfrmance imprvement. In a separate table r as a shrt reprt: Develp 5 key perfrmance indicatrs (KPIs) that yu wuld use as targets t measure yur success in achieving the gals f yur Persnal Wrk Plan in Task 1. Relevant legislative requirements may need t be included in the KPIs. Fr each KPI identify the evidence yu wuld gather t measure yur KPI. Explain the schedule fr yur persnal KPI review prcess t measure and maintain yur persnal develpment plan Describe hw yu are able t maintain persnal perfrmance in an envirnment where wrk cnditins and wrk situatins (cntext) may alter r vary. Identify the perfrmance plan cntingency strategies that yu may use when yur planned gals may n lnger be applicable in rder t deal with and vercme these issues and prblems. Yu may wish t use a scenari t illustrate yur respnse. PC 1.3 RS1-3 CAE 3 ES 1, 3-6, 8 Yu are required t prvide yur assessr with the fllwing dcument: A reprt identifying yur KPIs and yur review prcess including cntingency strategies. Has the candidate met the fllwing criteria fr Task 2 Candidate s respnses may vary A reprt describing: 5 KPIs relating t the Persnal Wrk Plan in Task1. These need t be measurable, achievable and relate t the candidate s respnsibility and accuntability areas. Relevant legislative requirements may need t be included. A descriptin f measurable evidence fr each KPI e.g. sales figures dcumentatin, achieving budget targets, custmer cmplaints, etc The KPI review prcess shuld include the frequency f the KPI reviews as well as hw they measure achievement and adjust and maintain their gals. The cntingency strategies r prcesses the candidate uses in rder t deal with and vercme issues and prblems in rder t maintain persnal perfrmance when wrk cnditins and wrk situatins (cntext) alter r vary. The candidate may use a scenari t illustrate their respnse e.g. review, reflect and re-priritise targets and tasks. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 14 f 26

17 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Prject Tasks 3. A manager needs t be able t set lng and shrt term plans fr themselves and their team, that directly relate t the rganisatin s gals and bjectives. In rder t achieve these planned gals and bjectives, a manager needs t priritise tasks fr himself/herself and his team. Develp a scenari that describes a 3-day team wrk prject yu need t manage. The prject shuld relate t an rganisatinal gal r bjective frm the rganisatin s plan yu used in Task 1. PC RS 2-3 RK 4-5 CAE 1 ES 1-8 Design a wrk prject table with 3 clumns (Wrd, Excel r ther sftware) In the first clumn (left), list and describe the wrk prject s gals and bjectives In the secnd clumn (middle), list and describe the team s wrk prject tasks frm cmmencement t cmpletin and identify timeframes (in hurs) fr each task In the next clumn (last), list and describe yur management wrk prject tasks including mnitring functins and identify timeframes (in hurs) fr each task Using 3 different clurs, highlight the team s tasks int 3 pririties. Create a pririty legend t identify urgent tasks, immediate tasks and nrmal task pririties. Remember t check task timeframes. Using 3 different clurs, highlight yur management tasks int 3 pririties. Create a pririty legend t identify urgent tasks, immediate tasks and nrmal task pririties Remember t check task timeframes. Using the wrk prject table, develp 2 wrk schedules fr the 3-day wrk prject 1 schedule fr the team setting ut the rder f task pririties and timeframes 1 schedule fr yur management tasks setting ut the rder f task pririties and timeframes Yu are required t prvide yur assessr with the fllwing dcuments: A reprt cntaining: A scenari n a 3-day team wrk prject 1 table explaining the wrk prject 2 wrk schedules fr the team and the manager. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 15 f 26

18 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Has the candidate met the fllwing criteria fr Task 3 Candidate s respnses may vary A reprt cntaining: A scenari n a 3-day team wrk prject that relates t an rganisatinal gal r bjective frm the rganisatin s plan in Task 1 e.g. marketing prgram, OHS training, stcktake, etc 1 table explaining the wrk prject. In each clumn f the table A realistic list and descriptin f the wrk prject s gals and bjectives A realistic list and descriptin f the team s wrk prject tasks with timeframes in hurs fr each task. Tasks shuld identify the actins t be cmpleted. A realistic list and descriptin f the management wrk prject tasks with timeframes in hurs fr each task. Tasks shuld identify the actins t be cmpleted. Tasks shuld invlve mnitring the wrk prject and the team s perfrmance A 3-clur highlight legend identify prject pririties f urgent tasks, immediate tasks and nrmal task pririties, highlight the team s tasks int 3 pririties Highlighted wrk prject tasks in the team and management lists 2 wrk schedules fr the team and the manager using a sftware package 1 schedule fr the team setting ut the rder f task pririties and timeframes 1 schedule fr management tasks setting ut the rder f task pririties and timeframes Timeframes fr team and management tasks shuld be realistic. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 16 f 26

19 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Prject Tasks 4. It is imprtant that a manager cnsults with his/her team when develping wrk prjects, wrk schedules and pririty lists, t gain team agreement and identify any issues that may hinder implementatin f the plan. Using the 3-day team wrk prject in Task 3, describe the cmmunicatin prcess (steps) used t gain input and acceptance f the wrk schedules t implement the prject. PC 2.1 RS 1-3 RK 2, 9 CAE 1 ES 1-8 After analysing the team feedback n an issue relating t the way tasks are allcated amngst the team members, and taking int cnsideratin the persnality traits f individual team members, explain: The factrs yu wuld take int accunt when re-allcating the team task Hw misallcatin f tasks relates t team perfrmance. Yu are required t prvide yur assessr with the fllwing dcument: A shrt reprt n cmmunicating with yur team t gain input and acceptance f the wrk schedules t implement the 3-day team prject. Has the candidate met the fllwing criteria fr Task 4 Candidate s respnses may vary A shrt reprt n team cmmunicatin t gain input and acceptance f the wrk schedules t implement the 3-day team prject explaining: The cmmunicatin prcess (steps) t facilitate input and gain acceptance f the prject wrk schedules e.g. meeting, tl-bx talk, pen dr plicy, , etc Factrs that influence re-allcatin f tasks may include: Individual member wrklad, specific skills, experience and knwledge, mtivatin, interest in task, etc Damage t team perfrmance will ccur if Tasks are impsed withut cnsultatin Lack f skills and experience, Lack f cnfidence, etc BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 17 f 26

20 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Prject Tasks 5. A manager needs t be aware f his/her wn as well as the team s general health, stress levels and wrk-life balance. Briefly explain: The imprtance f wrk-life balance t the emplyee and the rganisatin Why stress in the wrkplace needs t be managed Hw health and stress can affect wrkplace perfrmance List 4 signs that wuld indicate a persn is under stress in the wrkplace Name the rganisatinal plicy that is required in rder t legislatin relating t health in the wrkplace. PC 2.3 RK 7, 9 CAE 3 ES 5-6 Yu are required t prvide yur assessr with the fllwing dcument: A shrt reprt in respnse t the abve questins and statements. Has the candidate met the fllwing criteria fr Task 5 Candidate s respnses may vary A shrt reprt explaining: The imprtance f wrk-life balance t the emplyee and the rganisatin An rganisatin that recgnises and implements wrk-life balance plicies generally attracts and retains high perfrming emplyees and reduces emplyee time ff due persnal cmmitments. The ppsite effect is wrk-life cnflict r stress which affects the health and well being f the emplyee. An emplyee views wrk-life wrkplace cnditins as a benefit t their emplyment. Why stress in the wrkplace needs t be managed It is a legal bligatin fr rganisatins t manage stress in the wrkplace. A healthy wrking envirnment encurages physical and mental health in emplyees. Wrk-related stress causes an increase in sick days and absenteeism, a higher turnver f staff and a drp in prductivity. Hw health and stress can affect wrkplace perfrmance Emplyee health and stress in the wrkplace will impact n quality f service, prductivity, quality f wrk and ccupatinal safety and health. Sme f the pssible cnsequences f wrk-related stress fr the individual include: Increased susceptibility t wrkplace accidents Deteriratin f relatinships within the wrkplace Increased absenteeism Wrkplace aggressin and vilence. List 4 signs that wuld indicate a persn is under stress in the wrkplace Cmplaining f depressin, anxiety, feelings f being verwhelmed and unable t cpe A drp in wrk perfrmance An increase in sick days r absenteeism Cgnitive difficulties, such as a reduced ability t cncentrate r make decisins Cmplaining f fatigue, headaches, heart palpitatins and stmach prblems Increased aggressin. Name the rganisatinal plicy that is required in rder t legislatin relating t health in the wrkplace. Wrkplace health and safety plicy BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 18 f 26

21 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Prject Task The verall prject task: Cmpile all the abve dcuments tgether. They will be assessed separately and then assessed fr verall readability, which includes use f apprpriate grammar and punctuatin in sentences and paragraphs. ES 1, 8 Has the candidate met the fllwing criteria fr the verall prject task Reprts display apprpriate readability by using apprpriate grammar and punctuatin in sentences and paragraphs. Assessment checklist Assessr Nte Please cmplete the assessment checklist in the Candidate Guide t recrd the assessment prcess and utcme. The checklist cntains a declaratin by the candidate as fllws: The purpse and utcmes f the assessment have been explained. I have received infrmatin abut the unit f cmpetency. I understand the type f evidence t be cllected. The appeals system has been explained t me. I have ntified my assessr f any special needs that may need t be cnsidered during the assessment. The checklist cntains a sectin fr the assessr t recrd the fllwing: Whether RPL / Accelerated prgressin is required Whether Language / Literacy / Numeracy supprt is required Any ther special needs BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 19 f 26

22 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Assessment 3: Prject The fllwing instructins have been prvided t the candidate. Instructins t Candidate This activity is related t the unit f cmpetency BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment. In particular, yu will be required t demnstrate yur skills and knwledge in relatin t this unit f cmpetency. Yu may refer t yur training materials and ther research if required. The activity may be cmpleted in the wrkplace r a simulated wrkplace. Yur assessr will use a checklist t recrd the assessment decisin. Overview Belw are a number f practical tasks t be cmpleted ver a perid f time in a real r simulated wrkplace where yu will perfrm the duties f a manager. The times fr cmpletin f the tasks are t be negtiated between yurself and the assessr. The tasks will reflect yur ability t: Prject: Develp skills and abilities t maintain prfessinal cmpetence Yur assessr will prvide yu with instructins and cmplete a checklist n which they will recrd yur satisfactry perfrmance f wrkplace tasks. The Prject Tasks table belw identifies the dcuments that yu are required t prepare and submit in yur evidence prtfli. They may be presented in printed frmat in a flder r as an electrnic cpy. Ensure bth yur name and student number is clearly displayed. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 20 f 26

23 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Instructins t Assessr The fllwing benchmarks are supplied fr yu (the assessr). Please ensure when marking the candidate s wrk that yu adhere t the prescribed benchmarks which are intended as a guide t ensure cnsistency f assessment. Prject Tasks The fllwing tasks may be cmpleted as a wrkplace prject based n yur wn rganisatin and jb rle, r as a simulated wrkplace prject based n a fictitius rganisatin, r an rganisatin yu are familiar with. 1. In Australian wrkplaces, managers are expected t hld natinal qualificatins r enterprise-specific units f cmpetency which are relevant t their rle and respnsibilities. Cnsider the Persnal Wrk Plan yu develped in Assessment 2 Task 1 and the gaps in yur qualificatins, skills and abilities t achieve yur career gals. Make a list f the qualificatins and cmpetency gaps yu identified t determine yur develpment needs. Gather feedback frm team members, clients and clleagues n ptins that yu may wish t cnsider fr prfessinal develpment. If yu are in a simulated assessment, then yu may use fellw students t represent team members, clients and clleagues. Analyse the feedback yu received and make adjustments, additins r deletins t yur list f qualificatins and cmpetencies t achieve yur career gals. In a table (Wrd r Excel) develp a Persnal Prfessinal Develpment Plan with 8 clumns. In the far left clumn, list the natinal qualificatins r enterprisespecific units f cmpetency gaps frm yur Persnal Wrk Plan and feedback yu have gathered The next 6 clumns can be headed as fllws: Access and availability (e.g. HR arrangement, regular industry assciatin wrkshp, driving distance, anther city, etc) Lcatin (e.g. in-huse, lcal TAFE, nline, anther city, etc) Time requirements (e.g. 2-days, a mnth, 6 mnths, etc) Persnal cmmitment requirements (e.g. after hurs, during wrk time, 2-weeks away frm wrk, etc) Apprximate csts (e.g. Curse fee, n fee, text bks, statinery, fees reimbursed etc) Apprvals (e.g. nne, HR manager, etc) Under each heading, enter as much detail as yu can t cmplete yur Persnal Prfessinal Develpment Plan. Use the last clumn (headed Mnth) t priritise yur Persnal Prfessinal Develpment Plan t cver the next 6 r 12 mnth perid. Write the mnth yu cnsider as being an apprpriate date t cmmence gaining that qualificatin r cmpetency. Remember yu are able t cmmence mre than ne item during a mnth. PC RS 1 RK 3-4, 6 CAE 2 ES 1, 3-6, 8 Yu are required t prvide yur assessr with the fllwing dcument: A Persnal Prfessinal Develpment Plan t cver the next 6 r 12 mnth perid. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 21 f 26

24 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Has the candidate met the fllwing criteria fr Task 1 Candidate s respnses may vary A Persnal Prfessinal Develpment Plan in an 8 clumn table (Wrd r Excel) t cver the next 6 r 12 mnth perid which has the fllwing headings: Qualificatins and cmpetencies r knwledge and skills gaps Access and availability Lcatin Time requirements Persnal cmmitment requirements Apprximate csts Apprvals Mnth Details in the table shuld include: A list f the areas fr prfessinal develpment (PD) which are natinal qualificatins r enterprise-specific units f cmpetency. These may be different t thse listed in the candidate s Persnal Wrk Plan cmpetencies frm Assessment 2 Task 1 as they have gathered feedback frm team members, clients and clleagues n prfessinal develpment cmpetencies t incrprate int their list. Accessibility t PD (e.g. HR arrangement, regular industry assciatin wrkshp, driving distance, anther city, etc) Any lcatin issues (e.g. in-huse, lcal TAFE, nline, anther city, etc) Length f time t achieve PD qualificatins r cmpetencies (e.g. 2-days, a mnth, 6 mnths, etc) Persnal cmmitment requirements t achieve PD qualificatins r cmpetencies (e.g. after hurs, during wrk time, 2-weeks away frm wrk, etc) Csts t achieve PD qualificatins r cmpetencies (e.g. Curse fee, n fee, text bks, statinery, fees reimbursed etc) Any apprval requirements t achieve PD qualificatins r cmpetencies (e.g. nne, HR manager, etc) Pririty list indicated by the mnth fr cmmencement f PD qualificatins r cmpetencies. Each mnth may be used mre than nce. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 22 f 26

25 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Prject Tasks 2. A manager s Persnal Prfessinal Develpment Plan is a guide nly until it is implemented. Review yur Persnal Prfessinal Develpment Plan and taking int cnsideratin yur preferred persnal learning style, identify the prfessinal develpment activities yu wish t undertake first. These activities will be indicated by the same mnth appearing in the last clumn f yur Persnal Prfessinal Develpment Plan PC 3.3, 3.5 RS 3 RK 3, 6, 8-9 CAE 2 ES 1, 4, 6, 8 Create a new list which identifies nly thse activities indicated by the earliest mnth mentined in yur Persnal Prfessinal Develpment Plan. On reflectin yu may wish t alter, adjust r add t these first prfessinal develpment activities. In a shrt reprt prvide details n each f the prfessinal develpment activities yu will cmmence. Yu shuld mentin the fllwing: The name f the curse r prgram (e.g. mentring n budgets, caching n wrkplace equipment, telephne techniques, BSBWOR501A Manage persnal wrk pririties and prfessinal develpment, etc) An verview, descriptin r utcme statement n the prfessinal develpment activity The timeframe required fr cmpletin The anticipated cst Any apprval requirements that need t be gained In a paragraph, explain hw the develpment f these new natinal qualificatins r enterprise-specific units f cmpetency will assist yu achieve and maintain yur industry and career cmpetitive edge. Yu are required t prvide yur assessr with the fllwing dcument: A reprt n the implementatin f yur Persnal Prfessinal Develpment Plan. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 23 f 26

26 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Has the candidate met the fllwing criteria fr Task 2 Candidate s respnses may vary A reprt n the implementatin f the candidate s Persnal Prfessinal Develpment Plan, including: A list f the earliest mnth s prfessinal develpment activities frm the candidate s Persnal Prfessinal Develpment Plan. The activities may have been altered frm the riginal list in the candidate s Persnal Prfessinal Develpment Plan A shrt reprt n each prfessinal develpment activity identifying the fllwing: The name f the curse r prgram (e.g. mentring n budgets, caching n wrkplace equipment, telephne techniques, BSBWOR501A Manage persnal wrk pririties and prfessinal develpment, etc) An verview, descriptin r utcme statement n the prfessinal develpment activity which indicates the expected skills and knwledge areas t be achieved The timeframe required fr cmpletin (i.e. hurs, days, weeks, mnths) The anticipated cst including fees, text bks, statinery, etc and if they are t be reimbursed Any apprval requirements that need t be gained relating t time away frm wrk r financial reimbursement A paragraph explaining the ways the natinal qualificatins r enterprise-specific units f cmpetency learning (mentring r caching) will assist them achieve and maintain an industry and career cmpetitive edge i.e. be n the cutting edge f industry practices and use f technlgy in the wrkplace. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 24 f 26

27 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Prject Tasks 3. A manager needs t establish and cultivate a gd netwrk within the wrkplace and within the industry. In a shrt reprt: PC 3.4 RK 4, 6, 9 ES 1, 4 List 2 examples f pprtunities that can be used t establish netwrks within the wrkplace List 2 examples f pprtunities that can be used t establish netwrks within the industry Explain the need t participate and develp internal and external netwrks t: Imprve prfessinal cmpetence Imprve wrk relatinships Maintain industry currency Imprve career ptins. Yu are required t prvide yur assessr with the fllwing dcument: A shrt reprt n participating and develping internal and external netwrks. Has the candidate met the fllwing criteria fr Task 3 Candidate s respnses may vary A shrt reprt n participating and develping internal and external netwrks: List 2 examples f pprtunities that can be used t establish netwrks within the wrkplace e.g. management and department meetings, cmpany functins, etc List 2 examples f pprtunities that can be used t establish netwrks within the industry e.g. industry seminars, industry assciatin meetings, trade shws, etc Explain the need t participate and develp internal and external netwrks t: Imprve prfessinal cmpetence Cutting edge knwledge and skills, awareness f technlgy changes, new develpments, brader knwledge f different avenues f industry, etc Imprve wrk relatinships Understanding f ther departments and wrk areas, appreciatin f internal custmer restrictins and requirements, etc. Maintain industry currency Updates n industry practices, technlgy and prcesses, etc Imprve career ptins Identify alternative pprtunities, ptins fr upward r sideways mvement, etc. BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 25 f 26

28 BSBWOR501A: Manage persnal wrk pririties and prfessinal develpment Assessment Tasks: Assessr Guide Prject Task The verall prject task: Cmpile all the abve dcuments tgether. They will be assessed separately and then assessed fr verall readability, which includes use f apprpriate grammar and punctuatin in sentences and paragraphs. ES 1, 8 Has the candidate met the fllwing criteria fr the verall prject task Reprts display apprpriate readability by using apprpriate grammar and punctuatin in sentences and paragraphs. Assessment checklist Assessr Nte Please cmplete the assessment checklist in the Candidate Guide t recrd the assessment prcess and utcme. The checklist cntains a declaratin by the candidate as fllws: The purpse and utcmes f the assessment have been explained. I have received infrmatin abut the unit f cmpetency. I understand the type f evidence t be cllected. The appeals system has been explained t me. I have ntified my assessr f any special needs that may need t be cnsidered during the assessment. The checklist cntains a sectin fr the assessr t recrd the fllwing: Whether RPL / Accelerated prgressin is required Whether Language / Literacy / Numeracy supprt is required Any ther special needs BSBWOR501A_sample-Assessment_Assessr Guide.dc Ver1.0: April 2010 Page 26 f 26