Front Desk 14,400 + Bonus Scheme (depending on qualification and experience) Full time, Permanent Barcelona (Spain)

Transcription

1 Frnt Desk 14,400 + Bnus Scheme (depending n qualificatin and experience) Full time, Permanent Barcelna (Spain) SAE is part f the Navitas Grup, which is a diversified glbal educatin prvider that ffers an extensive range f educatinal services fr students and prfessinals including university prgrams, language training, wrkfrce educatin and student recruitment. The Frnt Desk rle is usually the first pint f cntact with a campus and shuld therefre prvide friendly attentin t custmers and prviders. This functin will take care f a number f administratin tasks, prviding supprt t several departments f the campus, statinery rders and inventry and supprt lcal admissins & recruitment activities. Essential Prven experience in custmer relatins (frnt desk, help desk, etc.) Friendly, cmmunicative character Cnfident, friendly and apprachable manner Psitive custmer service attitude Gd literacy and numeracy skills Ability t remain calm and priritise when faced with multiple cnflicting demands Highly rganised and practive apprach t their wrk Demnstrable abilities with Office suite r Mac envirnment Attentin t detail in all aspects f duties Lcal language plus written and spken English Full wrking right fr Spain. Desirable Six mnths (r mre) career schl experience SAE graduate and/r SAE experience will be highly valued Further Infrmatin can be fund in the attached Psitin Descriptin. An attractive remuneratin package will be negtiated with the successful candidate. SAE ffers utstanding lngterm career pprtunities within Eurpe and abrad, and is values driven and an equal pprtunity emplyer. Enquiries and applicatins, including a Jb Applicatin Frm, cver letter clearly addressing the selectin criteria and resume, shuld be sent t Paul Rdreda, Campus Manager, at SAE-HR@navitas.cm. Applicatins clse n Wednesday 30st September We regret that due t the vlume f the applicatins, nly successful applicants will be cntacted.

2 RD_Frnt Desk Overview The Frnt Desk rle is usually the first pint f cntact with a campus and shuld therefre prvide friendly attentin t custmers and prviders. This functin will take care f a number f administratin tasks, prviding supprt t several departments f the campus, statinery rders and inventry and supprt lcal admissins & recruitment activities. Key Relatinships Campus Management Academic Team Marketing & Recruitment Team Administrative and Finance Team Students Respnsibilities that are part f the rle The primary respnsibility f this rle is t answer all incming phne calls and visitrs t the campus. The rle will then rute/direct the calls and/r visitrs t the apprpriate persn/rle. It is imperative t greet all prspective students, current students and visitrs in a psitive and prfessinal manner. Anther imprtant task will be t supprt Natinal Recruitment Officer in different recruitment and admissins actins. The Frnt Desk will wrk under the directin f the nminated manager t meet specific guidelines and requirements fr effective handling f the frnt desk activities. Frnt desk (telephne, fax and ) Recruitment activities Admissins Activities Pst and purchase rders General student administratin Statinery and merchandising stck Cre Tasks Ensure a friendly attentin t custmers and prviders Efficient handling f campus cmmunicatins (telephne, fax and ) Efficient day t day handling f student and inquirer administratin Prvide efficient supprt during recruitment activities Apprpriate management f the admissin prcess r delegated recruitment tasks (fllw up f candidates with relevant dcumentatin, prcess enrlments, etc. ) Ensure that pst and purchase rders are carried ut efficiently and timely versin September 2015

3 RD_Frnt Desk Reprting t the appinted manager timely and precisely Answering phne calls and dealing with r directing the calls as apprpriate. Carrying ut and keeping current student recrds thrugh hardcpy filing systems and CAS recrds in accrdance with the guidelines and requirements as set by Management Actively mnitr CAS and insert relevant infrmatin as fllws: Recrding new applicants n CAS Prcessing applicatin frms Cmpleting the applicatin checklist fr each applicant Fllwing up applicants fr missing dcuments Issuing ffer letters Prviding supprt and fulfilling f any ther relevant tasks as requested by the line manager r campus manager. Answering and/r frwarding as apprpriate s t the generic SAE Barcelna accunt Selectin Criteria Essential Criteria Prven experience in custmer relatins (frnt desk, help desk, etc.) Friendly, cmmunicative character Cnfident, friendly and apprachable manner Psitive custmer service attitude Gd literacy and numeracy skills Ability t remain calm and priritise when faced with multiple cnflicting demands Highly rganised and practive apprach t their wrk Demnstrable abilities with Office suite r Mac envirnment Attentin t detail in all aspects f duties Lcal language plus written and spken English Full wrking right fr Spain. Desirable Criteria Six mnths (r mre) career schl experience SAE graduate and/r SAE experience will be highly valued KPIs The review f this rle wuld be perfrmed by the appinted manager and wuld be based n the fllwing KPIs. KPIs indicated with a dash (-) will be mnitred via student surveys. Other KPIs will be based n peer feedback, management bservatins and student evaluatin frms: Adequate maintenance f statinary inventry versin September 2015

4 RD_Frnt Desk Cnvertin rate turs/enrlments Pst and curier services handled timely and cmmunicated accrdingly Understanding f campus plicies and prcedures Survey rating (Student satisfactin) - Receptin has attendance at all times and calls are answered and redirected in a timely manner (minimal calls ging t ff-duty psitin). Adequate and efficient management f administrative wrks versin September 2015

5 Jb Applicatin Frm Psitin applied fr:... Campus/Lcatin:... Last/ Current Psitin:... If Internal Candidate: Navitas / UPD / SAE / ther: Dates emplyed within Navitas frm/t: Persnal Details Surname:... Name:... Current Address:... Preferred number... Preferred cntact time:... address:... Citizenship:... Wrk Visa Status:... Applicatin Details Where did yu see the jb advert?.. Did yu knw abut Navitas / SAE prir t submitting yur applicatin? Yes / N In what capacity.. I d want that SAE Institute keeps my résumé n file (please tick the bx) Please nte that internal applicatins are welcme. All applicatins will be treated in exactly the same manner and thse shrt-listed fr an interview will be infrmed f the details f their interview. In the event yu are shrtlisted fr an interview it is imprtant that yu advise yur line manager that yu have reached this stage f the prcess. In the event that yu are ffered the rle the recruiting manager fr this rle will cntact yu and yur line manager t discuss apprpriate transitinal arrangements and cmmencement dates t ensure cntinuity f business prir t frmalising the arrangements. Please cntact GHR if yu have any questins abut this. Signature: Date: Versin 2 July 2013